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Intermittent 20-30 second drops in internet connection (both wired and wifi)

I am using a 5268AC router. Since about last week, I have been experiencing random, intermittent drops of internet service lasting no longer than 30 seconds. I notice them almost exclusively when gaming, mainly because the drops are just long enough to disconnect me from any chat and game server tha

Questions

 • AT&T Internet Equipment

86

3

0

Service not working!

I own a Iphone 6 and for the past few days, my service has been disconnecting constantly. I've tried everything they say to do online - restart your phone, reset your network settings, readjust your SIM card, update your iphone, update your carrier settings - but it just keeps going in and out. It m

Questions

 • Apple

36

1

0

Text Sending and Receiving Issues on Galaxy S7

Hello, I recently was made aware that my phone has been having many texting problems. I receive doubled text messages, my sent messages to group chats will not send through for hours at times, and sometimes it is sent immediately. I don't know the exact nature of it, but sometimes I will not receive

Questions

 • Samsung

34

1

0

Account "glitch" preventing upgrade

I have multiple lines on my account and one of those lines, iPhone 7 purchased in 2017 on installment plan, is unable to be upgraded due to phantom balance showed. The installment plan was paid off in 2019, AT&T has confirmed that the phone itself has been paid off. However, when attempting to u

Questions

 • Wireless Account

99

6

Worst customer experience ever with AT&T!!!

Experiencing the worst (non)-response from any company I have ever done business with.  After being offered a "promo" tablet, a new in-authorized line of service was added.  When I tried to cancel I was then offered a lower rate to not cancel with the understanding I could cancel at any time.  But n

Questions

 • Wireless Billing

441

6

0

device unlock problem

I live in Korea and bought a Samsung tablet for AT&T in the US.I have to unlock and use it, but the following message keeps appearing on the AT&T unlock device web page."Oops! Looks like we're having network difficulties. Try again later."I've tried it on all browsers for a month and it does

Questions

 • Device Features

19

1

0

Internet Access Randomly Drops and Resumes with Error in System Log

I've been getting random periods where the internet stops working, and it usually resumes 5-20 minutes later without touching any equipment or taking any action. When I look on the AT&T Pace 5268 unit we have, I find the following entries in the "System Log" that correlate with the time of these

Questions

 • AT&T Fiber Equipment

93

8

0

Receipt

How Can I get my receipt of auto-payment prepaid bill?? Also, I changed credit card for payment more than 3weeks before bill charged,  However Charged from OLD card! WHY??   

Questions

 • Account & Usage

28

1

0

AT&T Branded Airties Mesh Extender

I bought one of these more than one year ago because we were experiencing a poor Wi-Fi signal in the areas of our house farthest from our router.  A technician sold it to us and said all we needed to do was plug it in and it would work.  That has not been the case.  I recently realized that it has t

Questions

 • AT&T Internet Equipment

40

1

0

wireless charging pad stopped working after six months

My wireless charging pad has just stopped working, I thought it was my iPhone. I tried a friend's iPhone and that also did not work on the charging pad. Is there a way to fix this without losing hours of my only day off on the phone with "customer support"?

Questions

 • Device Features

41

1

0

Closed

Japanese iPhone 7 unlock

I would like to get my iPhone unlocked but when going to https://www.att.com/deviceunlock, it gives me an error after entering the IMEI. This iPhone is an iPhone 7 Japanese Model A1779.

Questions

 • Apple

261

21

0

I cancelled the severe but the bill is charged.

I paid my bill autopay until this March but I am not in USA now and won't be go therin long time so I cancellemy service since March. But the bill of April was charged and I got the mail that bill for May will also charged. I tried to log in the website or thought the app but somehow it doesn't wor

Questions

 • Wireless Billing

27

1

0

cant access copyright infringement tutorial

been trying for weeks now cant access the page always telling me that page is not available or server error

Questions

 • AT&T Internet Account

175

3

error using gmail on wireless to access sbcglobal.net email no response from server

My sbcglobal.net email was locked by att. I got it unlocked buy now am unable to access the email on my wireless android phone using gmail. I deleted the account and tried to set it up again in gmail but now it won't let me use imap option. I can only use pop3 for setup. Even with pop3, however, I s

Questions

 • AT&T Internet Security

41

1

0

+1(1)(216)116-11 error

Hello there. I am having a probelm with one of my new contacts. I can call them, they can call me and send me text messages but every time I try to send them a text I get an text from +1(1)(216)116-11 saying "(number im trying to text) Error Invalid Number. Please re-send using a valid 10 digit mobl

Questions

 • Data & Messaging Features, Internet Tethering

1.9K

3

0

0

ATT sim card has not arrived after weeks of waiting

I tried to sign up for an ATT prepaid plan and have not received a sim card after several weeks of waiting. My local ATT store told me that my phone number is "on reserve" pending arrival of the sim card, meaning that they can't do anything. So where is the sim card??? I have not been able to use re

Questions

 • Account & Usage

157

2

0

AT&T Thanks App Login Issue

As it seems with many folks on here, I am having issues logging into the AT&T Thanks app. After putting in my credentials (which feels like for the hundredth time), it starts to load for a few seconds and then an error message pops up: "Uh oh. An error has occurred. Please check back later." I am ce

Questions

 • AT&T Internet Account

277

3

0

0

Military Discount = Endless loop of frustration w/ no end in sight

I was shopping different carriers and saw, and applied for, the military discount from AT&T. To determine if I would qualify I went ahead and applied.  I received a response that I did qualify.  However, I was not able to purchase a new plan/phone at that time.  When I was ready

Questions

 • The Military Discount

353

5

0

Lack of coverage in TX, LA, OK, MI, RI

It appears that a squirrel knocked out about 1/3 of all the AT&T cell towers this year?  What happened?  No one in my family that has AT&T can make or receive calls except on the highways.   Cell coverage has been very good for 6+ years here and in other states until thi

Questions

 • Network Coverage

29

2

0

ATT email account won't allow files to be left on server

Have two ATT email accounts - both set up exactly the same. Using Outlook 2013 One account sends and receives without any issue Second account will not receive - error message says " Your Email server does not have the features required to allow messages to be left on the server" Have double che

Questions

 • AT&T Internet Security

53

1

0

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