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Why will AT@T not stand behind their product? Its because they KNOW they screwed up and don't want to admit it. The Motivate phones are trash . . you do NOT want to buy one.

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202

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Phone not unlocked

Att told me my phone was unlocked per my request. I bought it straight from samsung. It is paid off.After several attempts it is still not unlocked. I'm am currently Over seas and unable to contact my family unless I get to a wifi and its hard to contact att with out phone being unlocked

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278

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How can I request a device unlock?

The person who sold me the device says that the device is no longer linked to them, but when I ask for the unlock they say that the device is linked to an account.

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81

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Unresponsive phone

14ProMax lost complete power. Phone less than 14 days old Apple refuse to exchange, told its AT&T’s responsibility AT&T refuse to exchange, they say it’s Apple’s responsibility According to AT&T, there is a 14 day exchange period, whereas the phone could be returned After such

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51

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Enough with the Deceptive Pricing Practices

I have been with ATT for years (more than a decade) but I am biting the bullet and switching to T-Mobile at the end of this month. I have been duped one too many times on promises to provide credits, change plans, etc. In just the last couple of months I have over paid almost $300, promised credit

Questions

226

2

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After porting our number, people in our local area with AT&T service can't call us

We ported our number (Land Line) away from AT&T on Dec.15th. We switched to a VoIP provider and now none of the people in our local area with AT&T service can call us.  AT&T said the issue was with the new carrier so we ported to another VoIP provider and we have the same results.&

Questions

273

3

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At&t account identity theft: how do I report it?

i want to know how report about identity theft about at&t account?

Questions

123

3

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Suspended Account

Good afternoon, I am a proud and satisfied customer of AT&T. I have been with you guys since 2015. I recently came into a financial hardship after the passing of my grandmother. I had to help my mom with funeral expenses. My rent fell behind as well. I am blessed to say that I still have a

Questions

89

2

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was previously linked to a 3G Microcell no longer supported...now can't receive or make any calls and ATT cannot get WiFi Calling to Enable

I was previously linked to a 3G Microcell that AT&T no longer support...spent hours on teh ohone with tech support trying various troubleshooting steps to no avail......Currently can't receive or make any calls and AT&T cannot get WiFi Calling to Enable.... using an iPhone 12 PRO..... and ju

Questions

116

5

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Unresponsive

I set up for internet at my home yesterday. The technician set up the box and wiring, however we are left without internet. I have cancelled the services and went with a competitor who was able to deliver. But now I’m left with a huge black wire going across my yard and the AT&T router is still

Questions

114

1

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Data and Text Use

I am showing some data and text use on 3 of my 4 lines. The fourth line has no detail at all. All of my texts on my line aren't showing - because I actually know who I have texted. When I emailed I was told I needed legal action to get this information???  What is going on? I switched back to

Questions

499

2

0

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Late Fee for years

Hi! we had a Samsung watch over 4 years ago connected to a phone number that we ported over to another provider. Apparently the watch had its own number… was that a thing 4 years ago? Then Att never contacted us and then sent the 30 dollar bill to collections and now 4 years later we’ve spent the e

Questions

52

2

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Hole in my yard and subcontractor hasn’t returned

About 2 months ago an AT&T contractor requested access to our yard to upgrade the fiber lines. There is a 3 foot hole in my yard and they have not returned. A tree is now growing in that hole. Don’t know who to contact.

Questions

284

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Connection box on property

Hi, I recently bought a home and there are two large ATT connection boxes on the property. The tenant told me ATT was paying the previous owner to have the boxes on property. Can someone connect me with who handles these issues. 

Questions

73

1

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866-xxx-xxxx

Is this a real ATT number? I got a letter saying I need to call it or lose my ATT internet services.  When I google the number, it comes up with some people's names but  not ATT, so it seems like a scam letter (Edited to remove personal information)

Questions

1.4K

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Someone to replace the Southern Bell sign in my yard

There is an old dilapidated destroyed metal Southern Bell sign in my yard that warns that there is a cable there and not to dig unless call the 811 number. It has been hit by several cars and is faded. Who can I reach to have this replaced?

Questions

136

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i just want to cancel one line to transfer to another carrier, please help.

just trying to cancel a line and use it with another carrier, can you please the process, m trying to cancel the phone ending in 3697 so i can transfer it to my google fi. thx in advance. please if you are an att employee, create a ticket and send me the link to follow up to my onfile att email.tha

Questions

729

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cable equipment abandoned

There is an empty steel cable spool that has been left abandoned by AT&T at the end of our street for months. It is an eyesore and needs to be removed. Essentially, a project was done and the crew left their "trash" - this spool - behind. We have tried to contact AT&T and everyone just wants

Questions

163

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Cell phone booster

I have an old cell phone booster, which I have learned is outdated. Newer boosters were sent out. I did not receive one. How do I get an upgraded booster. My old booster is at least 10 years old. It would be nice if AT&T cared about their older clients and send them the boosters first. I've been

Questions

557

13

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Seriously? A budget phone?

Dear AT&T, You want me to activate a cheap budget phone (U318AA) as a replacement for the premium phone I currently own because you decided to switch everything to 5G? No, This cheap phone is going to go right into the garbage. Thankfully, as a person who enjoys working in the Information Tec

Questions

494

9

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