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Double charged on switching plans

I enrolled in a prepaid $65 monthly plan as a new customer on 3/13 with a $15 auto-pay discount. I was charged $50 (pre-tax). On 4/12 (a day before plan expired), I switched to a $30 monthly plan. All I did was visit my prepaid account, selected the new plan from the list and confirmed. My bank ac

Questions

287

2

0

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Too expensive

Att is charging too much for cell phone n monthly bill on my Samsung Ultra Note 20. Cost more than my car insurance. Unlimited plan 1 cell costing 177.00 wayyy tooo much!

Questions

1.5K

7

0

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Just service deposit???

I can’t seem to get a straight answer. If I pay cash for my two phones, can I get service with AT&T having bad credit due to a severe breakup?  Just the service, no phones on a plan.  What would a deposit be?

Questions

374

1

0

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Active armor vs call protect

I have been paying $3.99 a month for call protect. Do I still need to do, that now that I have installed active armor? Can I cancel call protect subscription?

Questions

2.4K

5

0

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att wireless discount for auto-payment

I signed up for automatic payments to my credit card.  I was told I would get a discount.   I don't see any discount for autopayment on my bill.  How is it supposed to show up on bill?  I'm on my fourth billing cycle.  How do I get the discount?  I was told it cou

Questions

495

8

0

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Deleting My Old Credit Card Off My PrePaid Account

I logged in and wanted to change my payment method. When I added my new debit card and it bec

Questions

248

2

0

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What plan do I have

I just got the iPhone 12 pro max and changed my plan to the unlimited elite plan..... I think. I couldn’t do it online and the person on the phone couldn’t give me a clear explanation of my plan. The app is horrible!! I just want to see my plan and payment! Wheee can I find this?? thanks,

Questions

2.2K

1

0

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Verifying my account with a credit card that I no longer have

I have been trying to pay my bill online and after I confirm how much, it says that I have changed my 4 digit pin recently so I have to verify my account. It's showing my old card but I need the ccv # and since I haven't had the card for a while I can't get past it to put my new card info in. How do

Questions

181

1

0

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Online Purchase Attempt

I attempted to add an iPad using the AT&T online, to an existing service/line. After navigating through all fields, it provided the pricing for a whole new line, not added to the existing line.  I called AT&T sales and was advised that the iPad has cellular capabilities so it has to be

Questions

1.2K

6

0

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Front for Organized Crime

I STILL maintain these crooks are a front for organized crime. AT&T had gone out of their way to make getting a prepaid account as difficult as humanly possible. Every time I call to change my account to something more financially reasonable I get connected to some 3rd world country on the op

Questions

277

20

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Fraud dept

Need to make fraud report can’t get ahold of fraud dept and portal they gave doesn’t exsist.

Questions

582

10

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What is the contact for AT&T’s legal department?

We had AT&T at our old home and were very happy with it. When we bought a new home, we were solicited by AT&T to set up service in the new house for Uverse and WiFi. We were quoted a great deal for uverse and cable with fiber for roughly $100 a month.​We moved into the new house, and someone showed

Questions

1.7K

1

0

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Service Restore Time After Payment

How long does it take to get my service restored after I pay online?

Questions

12K

3

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0

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Closed

Recover Prior Phone Records

I am needing to recover a couple of months worth of phone records from 2015. Is this possible?

Questions

161

6

0

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$250 bill credits for BYOD

​So I recently ported in a new number through the $250 bill credits over 25 months and we are not getting the $10 discount per month, why is that? Is there anything else I need to do? The phone rep was absolutely useless telling me that they have never heard of such a thing​ Edit: to any ATT empl

Questions

1.5K

3

0

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Esim cancellation

How do I cancel esim service? It’s saying I owe a sum and I couldn’t even use the esim. What do I do???!?!!!!

Questions

585

4

0

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Balance Due Date

How do we get a grace period on the prepaid card to keep the due date from moving every month? If I could afford a plan, I'd have one. I pay every month, but the date keeps moving. Who do we need to petition? They've taken my money several times even though I login every month. This last time the

Questions

340

5

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Minimum Tenure for International Roaming

I have used AT&T prepaid service for several years. About to convert to AT&T postpaid (and keep the same phone number) so that I can add international roaming service when traveling to Asia. Will I be able to activate International Roaming service right after I convert my service to Post

Questions

603

4

0

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Activation fee

I switched my plan from T-mobile to AT&T last Tuesday at an AT&T branch. They told me that because we are students at Berkeley, we only have to pay $35 per line per month (if using AutoPay), and the activation fee and other charges will be waived. Following his instructions, I also submitte

Questions

5.7K

7

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Where does it show I have a postpaid account vs a prepaid?

Where does it show I have a postpaid account vs a prepaid?

Questions

2.1K

1

0

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