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Outage in Shreveport going more than 24 hours

Internet went out early morning 9/23. Initial fix was supposed to be 4-5 hours then 24 hours. It has now been over 30 hours and no fix or update. The last time my internet went out it took a full week because some technician didn't connect the cables correctly. I just need transparency and a clear e

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95

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when will ATT finish the fiber installation on our road in Lula,Ga

it has been a little over a year since fiber has been ran on our side of the street and now its being ran on the other side contacted att and they say it isn't available hmm,then why after asking the contractors installing the cable what it was and i was told it was fiber and try contacting ATT and

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77

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Cancel Autopay At&t

Hi, I traveled back to Europe due to COVID-19 and wasn't able to cancel my auto pay prepaid option. Since I do not have the 4 digit PIN I've tried to call At&t and I'm not reaching anyone. I'm not getting someone on the line.Can you please assist me with that. Is there an E-Mail where I can write a

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72

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Software update issue

My phone is unlocked from AT&T and now used outside USA How can i update my phone because It says software version is up to date but its clearly not.

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187

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ATT charged me 4 times in 2 days, how can I get the 3 extra payments refund?

I got charged $40 on May 8, then $40 on May 9, $38 on May 10 & again $40 on May 10. Only one prepaid line, same card, all VESTA PREPAID. How can I get the $120 back? Or even as a credit for future 3 months?

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93

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detailed print out emailed to me for as far back as possible

Im looking to have all my records/bills emailed to me with specific data usage details. I want to see every call and every single text from both of my lines. Thanks so much for all your time and help. 

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85

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Smartphone LG G8X

when will LG G8X have an official ota update?

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245

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Recover my moms old voicemail greeting

My mom died 11 years ago. Her number has been disconnected from our plan but doesn’t seem to belong to anyone else. Was just wondering if there’s a way to recover it so I can record it.

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95

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Bridge Mode on a Uverse Motorola Router/Modem

I have been unsuccessful at turning my gateway into a bridge after following the instructions at this link: https://www.att.com/esupport/article.html?source=ESSZ0SSPR00T1EsEM&wtExtndSource=20190103143053_AT%26T+Internet+Equipment_Wireline_LITHIUM_2062912596#!/smb-internet/KM1188700?gsi=YjaaWyWaI re

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306

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Moving to UVerse to AT&T TV

Hello, I would like to know what happens to my Uverse if I want to switch to AT&T TV.Looking for some details about disconnect, what to do with the old equipment, what will happen with their DVR content, what will happen with any sports subscriptions, etc.

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214

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Unable to get to http://192.168.1.254/

Hi, I am unable to get to my router to change the settings. The IP address, http://192.168.1.254/ does not resolve. Please advise. Edward

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381

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What happens to WiFi when the phone moves beyond the router’s range?

What happens to WiFi calls on AT&T when the phone moves beyond the router’s range. Is it dropped or will the wide area network pick it up?

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103

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My phone only catches 3G

I'm using a 5G data plan from At&t, but my phone only catches 3G ever since I've used a prepaid plan. Model: Samsung Galaxy A Quantum Location: I have used At&t service in Detroit, MI, Chicago, Il, and Los Angeles, LA. In all locations, only 3G. 

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330

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Replace damaged phone under warranty

This is a business account phone that is under warranty... It's a nightmare to get help on how to get a replacement ordered. Does anyone know if you can just take the phone into an AT&T store and have it replaced? help

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Front for Organized Crime

I STILL maintain these crooks are a front for organized crime. AT&T had gone out of their way to make getting a prepaid account as difficult as humanly possible. Every time I call to change my account to something more financially reasonable I get connected to some 3rd world country on the op

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322

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Switching to internet only

Can I cancel my TV subscription and keep ONLY my internet subscription? I am not currently under contract.

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159

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iPhone 15 Pro Max order still not here

I am inquiring about an order that I placed over a month ago for an iPhone 15 Pro Max. It was supposed to be shipped over a week ago but still not shipment. I pre ordered it to be one of the first to get it but you can get it in store now. Any idea when I will receive my phone?

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2.1K

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Retrieve old voicemail greeting

My Son’s iPhone broke and he got a replacement. We have had ATT for years. How can we retrieve his old voicemail greeting?

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1.2K

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Damage to Property by AT&T recklessness

To Whom It May Concern: I contacted AT&T yesterday (12/17/2021) in regards to damage done to my property after having AT&T representatives (a technician & lineman) come out here to fix our downed services. We lost broadband/internet services starting on Wednesday following some bad storms th

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1.1K

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Want to keep number of deceased parent

Hi. I will try to explain without crying. Please forgive my informal complaint and inquiry. My Mom and Dads service was interrupted due to non payment. They are both deceased. I have been unable to pay as I have been sick and hospitalized for nearly a month and a half. The only reminders I have are

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