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Combined Bill & Phone Payoff

I have a combined bill...paying you almost $600 per month for all services. I want to pay off the 2 phones on installment but you say I can't due to them being on a combined bill.  UNCOMBINE THEM so that I can pay the phones off.  I talked to a representative who said he would uncombine t

Questions

 • Wireless Account

94

7

0

Transfer apps to new phone

I have the new 12 Pro Max. I've been able to transfer my info from my old phone to my new phone but the apps on my old phone, didn't transfer.  All of the info I see mentions transferring data, phone numbers etc. but they don't mention apps.  Do the apps transfer with the mobile transfer

Questions

 • Apple

515

4

0

Very Slow Data Roaming Speed

My data roaming speed has been abnormally slow for about 2 weeks now, after getting back from Hawaii when I did use up all of my high speed data. However, My plan renewed two weeks ago, and now when I check I still have 5.5G remaining. my Zip code is 10019, but I am sure it cant be caused by disrupt

Questions

 • Account & Usage

161

1

I want to watch HBO w/ my provider but it says "too many attempts"

I wanted to watch HBO with my provider AT&T, but I forgot I changed my password. Now I cannot log in on my device anymore for the HBO account because it says "too many failed attempts". Please I just want to watch Euphoria and I already changed the password after it told me "too many failed atte

Questions

 • AT&T Internet Security

41

1

0

Installment Plan: Return or Trade?

I'm not necessarily looking to do this but I'm just curious...If I'm midway through my Installment plan for an iPad Pro, is it possible to turn it back in or trade it for something else of equal or lesser value? How does that work? I've barely used it at all and it's in excellent/like-new condition.

Questions

 • Apple

234

1

0

0

WORST Mobile Phone Trade In Experience Ever. OVER 6 MONTHS! No positive progress or near resolution. WHY AT&T? !

It’s really disappointing to know that there are other cases on these forums very similar to mine. This is definitely is the worst trade-in program I have ever experienced. If you have an opportunity to do a phone trade in via Apple, save yourself any potential headaches and go through them.&nbs

Questions

 • Apple

32

1

0

One caller cannot leave voicemail

Recently I started having problems with one person (my husband) who gets no voice mail message from my phone & cannot leave a message to my phone. He has Great Call using a Flip phone  & I have AT&T Prepaid on IPhone 11.  We can call & talk to each other. It is just the vo

Questions

 • Phones, Tablets & Devices

59

3

0

How to send in my trade-in phone?

Hello, I upgraded a phone, and part of the deal was to trade in my old phone. i don't think i received any information regarding how to trade in my old phone. i looked on my AT&T account, but also no info. So - how do i send in my trade-in phone? (i'm gavin (Edited per community guidelines)

Questions

 • Apple

49

2

0

Open Nat Type On Phone Hotspot on pc on iphone

DO NOT answer: smartphones do not support UPnP cuz Verizon network support that. 

Questions

 • Data & Messaging Features, Internet Tethering

108

1

How long is it taking to get the Blue iPhone 12?

If I order an upgrade to one of my phones with a blue iPhone 12 on Nov 1, when should I expect it?

Questions

 • Apple

124

4

0

QP1207 Error Code on U-Verse app

I see no one responded to the gentleman from Texas who had the same problem. But I will ask again for a fix for the QP1207 error code that I get on my Apple IPAD. Makes that U-Verse App useless... Any help? Thanks Dennis

Questions

 • Watching U-verse TV

164

5

0

return label

hello, I recently did an upgrade and I need to return the old phone but I haven't receive the label yet. please advise thank you

Questions

 • Apple

54

1

0

Closed

Having trouble trying to cancel prepaid autopay system

I am currently out of the states, and I will be out of the states for about a month or two. However, I am having trouble trying to cancel my prepaid autopay system. I have been trying to log into my account via my email address and it keeps telling me that the access has been denied. Obvio

Questions

 • Account & Usage

9

1

0

Leave a Conversation in iMessage

So I am in a conversation with 2 of my coworkers and more often then not they arent talking directly to me but talking to each other in the conversation. I researched on how to stop the messages and it said you can tap "Leave Conversation" well thats grayed out and I researched this as well and it s

Questions

 • Apple

837

5

0

0

We can't unlock your device today. You've tried to unlock this device too many times. Wait 30 days and then submit a new request.

I tried to unlock my phone before, and i had a problem with the payment, and when i fixed it, it said that i tried too many times and now i have to wait 30 days... there´s something i can do?

Questions

 • Apple

66

1

US AT&T Activation Policy

I want to sim unlock my iPhone XR that i bought in Best Buy. Upon the purchase I inserted my old SIM card (from Claro Brasil) and since I had bought a ravel package, it connected to AT&T. Now that I'm in Europe, I want to SIM unlock my phone but it says that the iPhone is locked to the carrier "US A

Questions

 • Other Phones & Devices

992

4

Can't text from iPhone 7 to Android/Samsung/etc

I can text other iPhones via iMessage, but non-iPhones it won't work.  I have to toggle between 4G/LTE, and the resend, for a text to go through.  I have to "reset" like this every time I want to send a text. Apple support couldn't fix it and said it's a carrier issues.  (I've tried all their fixes

Questions

 • Apple

39

3

0

Enable WIFI calling on Iphone 12

I have an Iphone 12 with the Unlimited & More premium plan. I have tried multiple times to turn on my WIFI calling but it says to contact AT&T.  I have had this plan for years and with older phones & never have had an issue. Please help!!!

Questions

 • Apple

43

1

0

LIED AND REFUSED TO HONOR THEIR AGREEMENT!

I called AT&T on November 2, 2020 asking about an upgrade. My last phone was almost 3 years old and I paid it out right. I explained to the customer service rep that I was relocating to London, England in January 2021 and I wanted to be able to pay the phone off. She mentioned the 30 month

Questions

 • Wireless Billing

41

5

0

iPhone 7 + (Plus) Matte Black Delivery

I know there are a few discussions going on about this but I am beyond frustrated. I ordered my iPhone 7 + 128gb in Mattee Black on 9/17 and my status has not changed from preparing to ship with a delivery date of 10/21/2016 To 10/28/2016. Over a month after placing an order feels excessive. Has any

Questions

 • Apple

703

9

0

0

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