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I have been locked out of my email because I can't remember my password or the security question answers. Please help

Questions

 • AT&T Internet Security

25

3

0

Misdirected emails? False ID using my account?

When I changed my email password, I got two update emails from AT&T: one to my legitimate email address and one that went to a strange email address--it showed up in either Archive or junk. Very strange. When I looked at my recent account activity, it showed activity in Brazil (this week), Russia, A

Questions

 • AT&T Internet Security

244

2

0

0

No credit for trade in phone

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

Questions

 • Phone & Device Upgrades

83

1

0

Philippino Rep Kathleen Jewel

Howdy all, I have be dealing with AT&T for approx 10 years now and until last night I have never met a more professional, kind and polite Rep before til I met Ms. Kathleen Jewel. She works at the Philippines Call Center (I always ask). She answered my call (for reference I was adding 2 lines to

Questions

 • Account Features

39

3

0

I need to temporarily stop my prepaid plan but I cannot login into my AT & T account

Hi there, I need to temporarily stop my prepaid plan because I am not using AT & T when I am outside of states. But I cannot log in to my AT &T account because I have the wrong password which I do not know why. I have a VPN on but I still cannot log in and I cannot receive any temporary password bec

Questions

 • Account & Usage

26

1

0

Logging Into Email

1. When visiting currently.att.yahoo.com and trying to login to email, when I type the address and click next, there is no screen for a password -- it redirects me to AT&T Find Your Password page. WHY??!!! I cannot log into my email. 2. When trying to set up email on my iPhone 8, I cannot set up the

Questions

 • AT&T Internet Security

32

1

0

IMO Account 'Inactive' Need Help

I recently noticed my IMO discount stopped on my last two bills. It looks like there were email verification messaged that were going to my junk mail so I didn't see it until it was too late. I have since logged in and verified my email address, but it now shows 'account is inactive, please reach ou

Questions

 • Wireless Account

35

1

0

Service Technician

Yesterday, after a week and a half of waiting, the service technician did not show up for the 1-3 PM appointment. I received a text from an automated number saying that the technician is late but should arrive by 5 PM. Around 6:30 PM, I contacted customer service as I had still not heard anything

Questions

 • AT&T Internet Installation

50

0

0

Why doesn't the correct pin work when transferring billing responsibility?

I am so frustrated with this service. I am simply attempting to switch over billing responsibility. The prior individual on the account is moving out, and therefore someone else must take over. I have the account number, the pin, and the new individuals information. I did the online portion, and now

Questions

 • AT&T Internet Account

14

1

0

Payment amount increase without changing plan

Hi, I currently have 4 member lines link to my account. I did not change any plans this month. But this month my payment amount increased by 14 dollars. Total amount:(before taxed)April.17th: $106May.17th: $120Could you check it for me to see what is going on and how to solve this problem? Thanks ve

Questions

 • Account & Usage

18

1

0

Getting the message: "Sorry, we don't recognize this email."

As of yesterday, I have been getting this message when I try to log into my sbcglobal email account that I have had for years, "Sorry, we don't recognize this email." It won't let me get past that to enter my password. What can I do to get access to my email? Please help!

Questions

 • AT&T Internet Security

419

0

0

0

Sprinkler Wiring Damage

Hi, I had a new AT&T installation done on my property in winter. The tech caused a water line break (which is fixed) and seems to have cut some wires. My sprinklers don't work.I did not try the sprinklers at that time of installation because it was winter. The water line damage was visible and was f

Questions

 • AT&T Fiber Installation

31

1

0

AT&T PREPAID billed twice problem

I have been using AT&T PREPAID service for the past few months but discovered that I was billed twice in mid-march. I want to ask about how or why this happened and hopefully request a refund. I am unable to call customer services because I am abroad and could not find an email address that I can us

Questions

 • More AT&T PREPAID Discussions

12

1

0

Cancelling Internet ONLY Plan Question

I need to cancel this internet service ASAP. I am extremely unhappy with many aspects of this service (speed, technical issues, multiple service visits, etc) and I need to know if I have a contract with AT&T. As far as I know, there has never been any mention of ANY type of commitment or service

Questions

 • AT&T Internet Account

25

1

0

I paid for this service but it was never installed or explained.

I was illegally evicted and booted from my home and a lot of my things were stolen/damaged. I have this “digital life” and home tech protection but am not able to access or get the benefits of what I paid for.

Questions

 • Learn

130

1

I need to speak to an American Rep in the Billing Depart to take off the service fee I was charged when they did not fix a thing!

I have been on the phone with ATT for 3 days now two hours each and I keep getting the run around lies and false promises from them to just send out the wrong department over and over and then charging me a fee! Rediculo

Questions

 • AT&T Internet Account

54

2

Old Bellsouth account, can't change recovery emails

Someone keeps using my account to send spam emails, I've tried changing the password several times to no avail. I think part of the problem is that the recovery options for me are messed up; I am unable to add or remove recovery emails/phone numbers and there are some clearly fraudulent emails set u

Questions

 • AT&T Internet Security

120

1

0

0

After resetting PIN I still cannot log into voicemail

Tried calling and navigating the god awful automated support but couldn't get through to a real person. I call the voicemail, input my phone number and pin that I set about 10 minutes ago and it tells me the pin is wrong.  Kinda at my wits end here I have people calling for job offers and inte

Questions

 • Account Features

22

3

0

Account Management

I am overseas and have autopay set up on my prepaid account. I want to change the credit card on file. The problem is I don't know how to log into my account anymore AND AT&T prepaid doesn't give me international coverage. If I want to reset my password, it will send me a pin, but since i'm overseas

Questions

 • Account & Usage

19

1

0

Att tuesday movie offer

I am in a group plan along with 10 of my other friends. and we all have the same username and password for att app and att thanks app. now if one person uses the movie offer the other 9 plp are not eligible r to use it ? I called customer care and they suggested froup owner to create a new id for

Questions

 • Account Features

23

1

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