Hello - My husband and I are planning to cancel our U-verse service that includes (U-verse cable...not Direct TV) and Internet. I have looked everywhere on the 'myAT&T' mobile app and also gone to att.com/myatt  online.  The online account keeps trying to get me to merge my accounts,

Hi, I bought Prepaid connection in Store on 25-Jan. am looking for a paper bill which can be used as Texas Resident to get Driver License. I tried to find an option in the app but am not able to find any. In summary, Is it possible to get a paper bill/email stating my Name and address in it ?..

If I establish NEW service with AT&T, can someone from AT&T please confirm the below (received from AT&T Chat Support) is true if I want to use the DUAL SIM card function. If I trade in an iPhone Xs ("valued" at $800) for a 13Pro: -I am required to do a payment plan for

I was ready to upgrade my iphone 6 to an 11. Been a customer with ATT for over a decade. Went to local store and bought the phone. They had a plan to give HBO Now, and with COVID lockdowns, seemed like a good idea. I opted for that plan. I wanted to pay in full, but the ATT rep said I had to financ

Can you please put 2FA on adding a secure mail key within our AT&T profile? Someone from within the organization keeps adding a Secure Mail Key without my permission. I have to go and delete it at least once every 2 weeks or once a week. This has been going on for quite a some time now. I change

If I put my cricket sim card in an ATT phone will I be in the cricket plan or will it make me switch over?

@ATTHelp I want to delete the AT&T Access ID that is associated with a cancelled account that was on combined billing but has now been separated. The two accounts that were on combined billing were for Internet and Wireless services. 3 lines were active on the wireless account. The internet

I've had the Active Armor subscription for several months and I just found out today that it has been blocking at least 8 numbers that are saved in my contacts. I've been paying $3.99 per month and I no longer want it. I've missed many important calls because of this and I'm fed up.  I tried t

Good Morning, I received a letter from ERC this week claiming a debt owed to AT&T.  While the alleged debt owed is relatively small, $96.70, I am not about to pay a debt that isn't legitimate.  The debt collector said that this was a past due amount from 2012 (over 7 years ago). Since then, not only

I have seen some agents answer questions or help with accounts and I have a payment arrangement due today that I need to move or split up another way if possible and I don't want to lose service before I can get someone via phone when they open tomorrow. I waited on hold for almost 2 hours earlie

I cannot change my fixed wireless internet account number. Which means, I cannot pay my bill. It's been due for days. When I try to login, it keeps sending me to a previous account I had before I upgraded. And technician took the previous equipment back to att for me. How can I access my new account

How can I get usage records from before Jan 2021?? That's the furthest my online records go

Keep bellsouth.net e-mail without AT&T internet service? I am thinking of changing to a new internet provider and cancelling my AT&T internet service. 

how to change my account or cell phone pin number? I can see how a way to change passcode and password in my user profile section in my att account, but cannot find a way to change pin number.

From AT&T “Go to my account”, I selected - “Combine all your AT&T accounts to one ID” I was able to link one of my email subaccounts without any problem. When I try to link a second email subaccount, I keep getting the following message (for over 3 weeks now): "Sorry, but we can't combine [email

I received an email that purports to be from AT&T from the following address this morning, Apr 27, 2023, is it legitimate?: Here is the return address: [email scrubbed] AT&T online <[email scrubbed]> Here is the text of the message: AT&T Mail

I just bought my first home in the middle of a major city and since I have been an AT&T customer since 2013 I figured that getting Internet would be easy. WRONG! I called AT&T several times and I kept getting the same response, "AT&T doesn't service my area". The only problem with that is that they

I am the account holder. I have 3 lines on my ATT wireless account. There are no authorized people on my account. The main cell phone which is mine, is being blocked by another individual whom is not an approved acct user. This is my account. I pay the bill,but one of my lines has me blocked How is

I have a question about Auto Pay and how it works. Since all companies are different. I believe since I started service 11-10-2020 my bill end date will be either the 9th or 10 of the next month. My question is since I signed up for auto pay. Will that draft on the end of my bill date or will it be

A loss in the family is something we know can be a difficult time in your life. It can be even more stressful when we are attempting to close out or cancel their account. We would like to help make this a bit easier to for you. Contacting UsIf you know the PIN, you can either Chat With Us or Call 6