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Reset PIN

Hi - I have an AT&T Prepaid SIM and am on the $45 autopay plan. I recently traveled overseas and did not realize my plan would not work. I am trying to log into my account and change to a postpaid plan as I believe this will help me use my phone overseas.However, my PIN is not working and I cannot

Questions

 • More AT&T PREPAID Discussions

57

1

0

Where's my $700 Credit for Trade In

I switched to AT&T because they offered $700 credit with phone trade in (beginning with $40 phone value) November 2019. The store clerk assured that I am eligible for the credit and I will be getting device fee off of my monthly billing cycle. However, after 1.5 years nothing has changed and eve

Questions

 • Wireless Billing

282

2

Upgrade Trade-In

Recently purchased the new iPhone, through the trade-in deal of $1000 off. AT&T never sent my trade-in kit, I had to calla and request one and they still say it has to be received within 30 days. I mailed it immediately the next day after they sent a return label via email. Now the return has fi

Questions

 • Wireless Account

69

6

0

Please Help can't upgrade :(

Hello, I Bought LG Optimus G Pro on ebay. I'm an internetional buyer so i transported it to my country and unlocked GSM. Now when i click on software upgrade it says that my phone isn't registered yet. What does it mean?

Questions

 • Android

653

6

0

0

Return Issues

On November 12th I returned an iPhone Pro in the box that was provided to USPS. I have been trying to track the package to make sure it was returned on time in order for me to upgrade to the iPhone I actually wanted to get, the iPhone 12proMax. Thus far, the tracking site shows that it is still in t

Questions

 • Apple

57

5

0

Samsung Galaxy S5 Marshmallow Upgrade?

JUst wondering if there is any news on weather or not the Samsung Galaxy S5 will get the android marshmallow update or not. I see that S6 has gotten it, what about the S5?

Questions

 • Phone & Device Upgrades

425

4

0

0

BILLING AND CUSTOMER SERVICE

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

Questions

 • Wireless Billing

52

4

0

By One Get One Scam - Leaving AT&T ASAP

Last June 2019 my daughter's phone was giving her trouble and needed to be replaced. Her line was eligible for an "upgrade" so we decided to take advantage of the Buy One Get One Offer. The plan was to get the two phones one for her and one for my wife. We understood the BOGO offer required the a

Questions

 • Wireless Account

94

3

0

Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

 • Wireless Account

81

2

0

Residential Fiber Build-out

Is there a number I can call to discuss building out fiber to my neighborhood? Most of us are willing to compensate AT&T for the effort. We're tired of 3 Mbps DSL. TIA!

Questions

 • AT&T Fiber Installation

83

1

0

LIED AND REFUSED TO HONOR THEIR AGREEMENT!

I called AT&T on November 2, 2020 asking about an upgrade. My last phone was almost 3 years old and I paid it out right. I explained to the customer service rep that I was relocating to London, England in January 2021 and I wanted to be able to pay the phone off. She mentioned the 30 month

Questions

 • Wireless Billing

58

5

0

Cannot view prices to upgrade

I currently have 4 lines, 3 with on an installment plan. I preordered the iPhone 6 Plus as an upgrade to a line where I had a tablet, but do the backorder I cancelled it and went to a store and got the regular iPhone 6 and upgraded another line and used the trade-in program to pay off the installmen

Questions

 • Wireless Account

328

1

0

0

After internet upgrade, still have old speeds

I was recently upgraded to the 24 MBps plan and have not yet seen any change in speed. I am using speedtest.net and am still registering 5-6 mbps speeds. Tried to reset the modem, any other suggestions?

Questions

 • AT&T Internet Account

1.3K

2

0

0

Order shipped

What the meaning of shipping the order but I will receive after 10 days

Questions

 • Apple

45

5

0

My phone shows delivered to AT&T and they are denying it was AND trying to charge me $485-attorney?

Dealing with AT&T saying I didn’t return my old phone after I upgraded. I returned the phone on December 7th. Newgistics recieved the package on December 11th and AT&T recieved the Phone back on December 13th 2017. So tracking number shows delivered by Newgistics to AT&T nearly a month ago.When the

Questions

 • Wireless Account

171

1

0

0

BGW210 Backup?

AT&T can't seem maintain the integrity of the user defined parameters in their customer's home routers, so does anyone on this forum know (approved or clandestine) of a way to create a backup of Port Forwarding tables? I have over 20+ devices and they all got redefined with the latest firmware

Questions

 • AT&T Fiber Equipment

104

3

0

iPhone mini delivered to someone else

What am I to do about an iPhone 12 mini that was supposedly delivered today but I didn't receive? I live in an apartment and it says it was left at my door but I've been here all day and it wasn't delivered. I contacted UPS and they said they contacted my local facility and someone would be in touch

Questions

 • Apple

63

1

0

Placed a wireless order for 2 new Apple Watches on 6/14/2020 and they are still in a 'In Progress' status

I placed an order on 6/14/2020 and both watches showed be on order.  One with a delivery date of 6/29 thru 7/6 and the other with a delivery date of 7/16 thru 7/18.  I cannot believe that these watches are unavailable for immediate shipment and I don't want to cancel the order because I signed up fo

Questions

 • Wireless Account

77

1

0

My Support Experience, AKA Upgrade Limbo

2/8 - Went to Sam's Club to upgrade 2 lines with the S21 promotion. Everything seemed to go normally with no glitches. To qualify for the phone upgrade, I had to also upgrade my plan to one of the unlimited plans, and that also seemed to go OK. I got a text from AT&T while in the store thanking

Questions

 • Wireless Account

45

1

0

Separate kids from plan

Greetings. I was wondering what the best way (for everyone) would be to have my kids (all over 22 now) transition into their own plan instead of upgrading again under my plan. Even if I continue to help out, is there a way to keep the total cost at least equal but hopefully cheaper than I am current

Questions

 • Wireless Account

32

2

0

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