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Internet Plan Upgrade & Bundling Discount

I currently receive a $20 per month discount on my current internet plan and am considering upgrading to the next level plan. Will I still receive the bundling discount? It is not reflected when I select the new plan on the AT&T site. Also, does the upgrade require a technician be dispatched or can

Questions

 • AT&T Internet Plans

27

0

0

My phone shows delivered to AT&T and they are denying it was AND trying to charge me $485-attorney?

Dealing with AT&T saying I didn’t return my old phone after I upgraded. I returned the phone on December 7th. Newgistics recieved the package on December 11th and AT&T recieved the Phone back on December 13th 2017. So tracking number shows delivered by Newgistics to AT&T nearly a month ago.When the

Questions

 • Wireless Account

149

1

0

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Buy iPhone OR use iPhone Upgrade Plan with ATT GoPhone prepaid?

OK - here is a quick breakdown for any users who like the prepaid GoPhone option.I don't like being tied into contracts, so went with GoPhone. No fees are added. $60/m for smartphone, unlimited talk & text, and 4GB LTE data. (reduced to $55/m if you have auto-refill selected) (( Tax is calculated at

Questions

 • Apple

386

1

0

0

@ATTHelp Returned Phone for trade in issues

@ATTHelp I returned my old S8 phone for a trade in using the return packaging material provided by ATT thas was included with my new S20 phone that I received in the mail. ATT states their was no trade in started. I returned the phone in August under Tradeinoffer20 and I have not been given credit

Questions

 • Wireless Billing

54

1

0

Bill after upgrade

I had a basic phone that cost $40 a month, my billing period was say start 5th of the month.I upgraded my line to a smartphone and also added a new line on my account with a smart phone, with 3gb shared plan, so my new plan should be around $120. I activated my phone in 25th of the month (10days bef

Questions

 • Wireless Billing

544

3

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0

WORST Mobile Phone Trade In Experience Ever. OVER 6 MONTHS! No positive progress or near resolution. WHY AT&T? !

It’s really disappointing to know that there are other cases on these forums very similar to mine. This is definitely is the worst trade-in program I have ever experienced. If you have an opportunity to do a phone trade in via Apple, save yourself any potential headaches and go through them.&nbs

Questions

 • Apple

32

1

0

Trade in

I have been waiting for 3 months for packaging to send trade in. No package after 3 requests by phone and in store.  I was told I would get an email with instructions to print a label and take to UPS.  None arrived. I am beginning to feel as if this is intentional and you have no intentio

Questions

 • Other Phones & Devices

98

9

0

Fedex didn't deliver my upgrade phone at&t won't credit my account installment plan!

01/16/22 Ordered Samsung Galaxy S20 fe online;    [Fed-ex tracking showed delivery for 01/19/2022 by 4pm] 01/19/22 No deliveries at all from fedex- phone not recvd.    [I was working in yard from 11am-dark with others building front porch]** neighborhood dogs go crazy barking w

Questions

 • Wireless Account

103

0

0

Residential Fiber Build-out

Is there a number I can call to discuss building out fiber to my neighborhood? Most of us are willing to compensate AT&T for the effort. We're tired of 3 Mbps DSL. TIA!

Questions

 • AT&T Fiber Installation

55

1

0

New equipment question

Can someone explain why it is taking so long to get my new equipment when I am upgrading on an existing line??? I ordered a new cell phone on the 15th of December and when I check the order status it is still in pre-order... This is very frustrating given my old equipment's display no longer works a

Questions

 • Samsung

48

1

0

Can I upgrade my phone 1 day early?

Hi, my upgrade is tomorrow and the phone I want is onsale right now. Would I be able to upgrade the day before my upgrade for free? I am in a 2 year contract which ends tomorrow.

Questions

 • Phone & Device Upgrades

554

1

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0

Can I keep unlimited data when I upgrade from a 3G to LTE device?

I have a grandfathered unlimited data plan on my iphone 4 that is no longer under contract and is upgrade eligible.  I want: A new unlocked phone with LTE capabilitiesTo have a plan that allows me to use my LTE capabilitiesTo keep my unlimited data (in a sense upgrading from 3G unlimited data to LTE

Questions

 • Data & Messaging Features, Internet Tethering

2.1K

6

0

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Lost phone

Why when you lose your phone and try to purchase a new one online do they send a security code to the phone you lost? I addressed the issue this morning with a rep for 20 minutes and she couldn’t help. I asked her to get me someone who could so she sent me to a manager named “Jennifer”. I was on the

Questions

 • Wireless Account

43

2

Return Issues

On November 12th I returned an iPhone Pro in the box that was provided to USPS. I have been trying to track the package to make sure it was returned on time in order for me to upgrade to the iPhone I actually wanted to get, the iPhone 12proMax. Thus far, the tracking site shows that it is still in t

Questions

 • Apple

35

5

0

Unavailable voicemail on iPhone XS

People are unable to leave voicemails to my phone. I have tried resetting settings, calling 1, changing my greeting, setting a voicemail password, and making sure my network connection is good. Nothing works. I read that you have to set up voicemail within 60 days of upgrading phone, but wasn’t awar

Questions

 • Device Features

45

1

0

Unreceived Trade-In Return Kit

Trade in confirmation #(edited as per community guidelines) - Trade RMA was created on 11/30. It's been more than 10bd and I still haven't received my return materials. I did receive an email about timely action being needed, having my device sent in, but obviously I'm not able to do so at this p

Questions

 • Wireless Account

96

1

0

McAfee Security Suite maxed out on old computers

I downloaded security suite on 5 prior computers that have since been discarded. I need to download it to my new computer but it will not let me because of the five old ones. How do we refresh the licenses and discard the old computers from the list?

Questions

 • AT&T Internet Security

30

1

0

Trade-in program not efficient nor effective

End the trade-in program. Seriously.  End it if it's not going to be operated efficiently or effectively.  I used the return shipping label that came with my new phone as instructed by the 3rd AT&T rep I spoke to.  I never did receive a trade-in kit that the first 2 reps I spoke

Questions

 • Apple

91

6

0

Samsung Galaxy S 2 compatibility with Prepaid plan

I have the opportunity to purchase a new Galaxy S 2  4G Android phone that is in Virgin Mobile packaging - unopened - it says 'no contract'.  The seller has not activated the phone or even opened the box.  Will I be able to use this phone as my upgrade on my prepaid 3G flip phone? Wi

Questions

 • Android

55

1

0

Replacing a gateway

My gateway is constantly disconnecting throughout the day and I think I would like to replace it. How can I do so and how much will it cost?  I have an old PACE gateway from the early 2010's.

Questions

 • AT&T Internet Equipment

172

2

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0

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