Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.2K)

Relevance
AT&T officially unlocked phones - software limitations and update problems

Hi, I live in Europe and I have purchased three phones that were originally sold by AT&T, both of them officially unlocked. The first one is a Sonim XP8 and the problem that i have with this one is that I can not use the hotspot feature. From what I understand this feature was restricted by AT&T so

Questions

725

2

0

Closed

DirecTV Streaming app NOT AVAILABLE for XBOX, PlayStation, LG Content Store & other TV's

DirecTV Stream app should be added to Xbox, PlayStation, and LG content stores. Microsoft store should have DirecTV Stream. Seems like it may affect the bottom line if you're not having people sign up for wireless TV boxes, but most people already have things that should be compatible with the app,

Questions

2K

1

0

Software Upgrade for Samsung S6 Edge G925A (locked for AT&T Network) (from Marshmallow to Nougat)

i am using Samsung device (S6 Edge G925A) which is locked for AT&T network but i am using it out of USA and my android version now is 6 (Marshmallow) and i need to upgrade to android 7 (Nougat) but i never got any update notification becasue i am out of USA,  So please help me to upgrade my device.

Questions

118

1

0

Error "We couldn't complete your order because of a technical glitch."

I have a business account and I'm trying to use the upgrade function through online because it's much cheaper. For whatever reason I can't get the same pricing in-store even though it doesn't say only online. I continue to get "We couldn't complete your order because of a technical glitch." And now

Questions

112

2

0

Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

Questions

471

4

0

can i switch to the 3 month prepaid plan from a monthly plan?

I have a regular monthly prepaid plan. As i am satisfied with the coverage at my house, I'd like to prepay for 3 months. paygonline.com does not seem to offer this. How can I do this?

Questions

87

1

0

8 months of continuous attacks even after moving and changing routers 5 times

I’ve been dealing with identity theft, dos attacks and network attacks. Not only do the dos ICMP requests originate from their one (and only) dns server and as someone who has a degree in CS I decided to test the network on my own. In my little at home pen test I found not only is the DNS server ext

Questions

40

0

0

Horrible service in the last couple months.

When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor

Questions

72

1

0

No accountability within ATT

Received quote for cost reduction to all of our services during chat request to upgrade all of the services. Cost savings never materialized on bill and services were not provided. Unable to contact same chat person. Told that I couldn't email chat log and to take it to local ATT store. Roanoke ATT

Questions

70

3

0

Trade in devices stolen by att

Both of my trade in devices were stolen by ATT replaced with flip phones on trade in. Att has been running me in circles for months now. They didn’t even tell me they marked as recycled. Now I keep getting transferred and told I can not be helped. So two 1,000 credits. People stop using att trade in

Questions

59

4

Speed is lower than the package I'm paying for...

Hello. I am paying for a 25mbps internet package but the speed never goes over 11mbps. This doesn't make sense to me. My son's computer is wired and everytime he checks the speed it always says 11mbps. Any idea why this is? Thanks, Tanda

Questions

282

2

0

Change ATT gateway

I currently have a PACE 5268AC gatewayHowever, due to the current working environment, I need to set up a VPN - which I cannot do with this modemHow can I swap this gateway out with the latest ATT gateway (BGW210)?

Questions

992

2

0

AT&T customer service has lied to me about the cost of my internet plan. (SCREENSHOT PROOF)

AT&T customer service has lied to me about the cost of my internet plan.​-AT&T Uverse11/24/2019:Originally, I was checking to see if I still had a contract with AT&T. I wanted to see if I would owe a termination fee before deciding to switch to a different internet provider. My internet

Questions

270

2

0

Can I Unlock a New Phone Right After Purchasing it via the Upgrade Program?

I have been with AT&T for months and recently plan to buy a new iPhone from AT&T via the upgrade program. On this page https://www.att.com/deviceunlock/ it is said that "The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final pa

Questions

123

2

0

When will my S21 Ultra get the One UI 5.1 Update? Its March 2023 now!!!!!!!

Hello I just want to know When will my S21 Ultra get the One UI 5.1 Update? Its March 2023 now!!!!!!! Still waiting for the update.How can I update it to the latest firmware manually? If its available?

Questions

147

1

0

Upgrade to new phone, add a new number to existing phone

I'm on a family unlimited plan with a few lines available for an upgrade. is it possible to keep my number and get a new phone, at the same time add a new phone number to my existing phone?

Questions

482

1

Automatic Payment/ Plan Changed

what happens if i pause my automatic payment, how long can i wait to make my next payment? will they charge me for pausing my auto pay?unlimited elite is the same pricing as unlimited extra, is this temporary price change? will the price go back up later in the future?

Questions

953

5

0

Is the Value Plus Plan eligible for the Trade-in/ Upgrade Promotion?

Long story short. I traded in a phone for an upgrade back in July. I have yet to receive the monthly credit. Each time I contact customer support and/or the loyalty the department, I get mixed results on my plan's eligibility. I currently have the "Value Plus" Plan; it's an unlimited plan. Additiona

Questions

242

11

0

Samsung Galaxy S23 Ultra $1000 trade-in credit eligibility

I may just be reading too much into the fine print, but I'm a little confused about the eligibility for this $1000 trade-in credit. It says that the offer requires an eligible unlimited plan; however, under "see offer details" and "how to redeem smartphone offer", it says you must add a new line or

Questions

1.1K

2

0

iPhone 7plus

Yo team well i bought an iPhone 7+ From blackmarket here in Algiers it works all fine but my friend advised me to not update it which led into not having any notifications from all apps  asking help from u glory people. thanks. 

Questions

47

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.