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Damaged device hasn't been found in Warehouse and I have proofs that it was returned to Flower Mound, Tx return center

Damaged device was sent back to assurion on April was delivered to Flower Mound Texas on May 07,2021. Now Assurion is saying that the device wasn't received. I have 2 weeks calling At&T and Assurion they have open almost 5 cases and nothing has been resolved. August 24, 2021 they were going to

Questions

 • Other Phones & Devices

152

6

0

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Prepaid Account Number

I need my prepaid account number but I've been waiting on the call (611) for the last hour. Any other way?

Questions

 • Account & Usage

418

1

0

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Download update files Kyocera Dura force pro 2

Sorry for my English. I am now at war with Russia. I need to update the software to Android 10 to install some apps for military missions and data protection. Can I download the update file separately ?

Questions

 • Phone & Device Upgrades

30

1

0

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Steps and directions needed to install cobra security dvr

Could u please send me step by step directions for installing a cobra security DVR. Thank you

Questions

 • Community lounge

37

1

0

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Need to chat with customer service from Scotland - or call with WhatsApp - any tips?

My son cancelled his account before I could transfer to my own account or port my number to another provider. I would rather stay with AT&T on my own account.  But now that he's cancelled his account, I can't login to chat.  AND, I'm currently in the UK, so can't just call customer se

Questions

 • Wireless Account

104

3

0

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Can Deleted Texts be Restored?

My child was on my phone and unknowingly deleted messages with attachments.How can I get this back?!

Questions

 • Data & Messaging Features, Internet Tethering

208

5

0

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DIRECTV.Net Email Changes - FAQs From The AT&T Community

The directv.net email service has been discontinued. For assistance in retrieving your email data, you may contact our advanced email support specialists by emailing: Attnetmail-support@att.com.  What is changing?WildBlue Internet service and billing through DIRECTV will no longer be support

Questions

 • AT&T Internet Security

1.6K

2

0

0

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Trade in offer and pay off early

Hi, there is a $800 trade in offer for iphone now, I'm wondering if I pay off the installment plan early will I continue to receive the trade in bill credit every month?

Questions

 • Wireless Billing

1.8K

4

0

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Just got FiberOptic/Canceling Direct

I just switched over to fiber optic and I cut the cords and want to stream only.  Do I still have to use an ATT Modem/Router or can I use my own now? Is there any down side or upside to either?

Questions

 • AT&T Fiber Equipment

72

1

0

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I can't create Online account...

Access Denied You don't have permission to access https://signin.att.com/ [EDITED per Community Guidelines]

Questions

 • Wireless Account

59

3

0

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Can we have same data plan under AT&T?

If my mom has an Samsung Galaxy S21 and my dad has the same, and i get the I phone 12 pro, could we still be on the same plan? They have an unlimited data plan under at&t.

Questions

 • Apple

90

4

0

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AT&T Digital Home Phone support

Learn what you need to make sure you get the most out of your Digital Home Phone service!   Overview AT&T Digital Home Phone Digital Home Phone Voicemail Service Digital Home Phone Features, Portal, & Caller ID Overview   Setup & Installation Setup & Manage Digital

Questions

 • AT&T Phone Features

6.5K

1

0

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Free iPhone 12

I keep getting messages saying I won a free iPhone 12. It says ATT and phone number on message sent is [EDITED]. I won’t follow the link because of possible hacking. Is this light from AT& T or is it a scam? my AT&T number is [EDITED per Community Guidelines - removed personal informat

Questions

 • Wireless Account

531

5

0

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Damaged pole falling

There is a dilapidated wooden pole on the outside of my fence that is leaning and about to fall on my fence and the back of my house. The power company and cable company have confirmed that it an AT&T pole. How do I contact someone at AT&T about this pole before it falls and damages my fence

Questions

 • AT&T Phone Equipment

93

2

0

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What do I do about an account if a customer has died?

What do I do about an account if a customer has died.

Questions

 • Wireless Account

65

1

0

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Active cell phone on another account

Hi, I have the following issue:I bought an iPhone from ebay, locked to AT&T only, and I fill in the unlock form, and they send me an email saying that it's active on someone else's account, and I ask the seller and they say it's a reseller only, please help! ! I try to talk to AT&T on liv

Questions

 • Wireless Account

272

5

0

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wifi calling not supported on my plan

I still have the mobile share advantage cell phone plan from ATT. They recently discontinued my microcell and my wifi calling doesnt work. I was told it is because it is not supported on my cell phone plan. Can anyone tell me if they have heard of this issue and if it is true? Thanks.

Questions

 • Network Coverage

115

4

0

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3G phone still getting data

I have a Samsung Galaxy Note 8 (purchased at the local AT&T store) that I found out is a 3G device. Currently do not have any cell phone service (call or receiving), yet I still have data service. How is this possible? I would think that the data services would use the same service (3G) as the c

Questions

 • Samsung

153

1

0

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Why is wifi unavailable when I'm 2 miles from an AT&T store?

I’m wonder I check the availability of fiber WiFi and it says it wasn’t available but shouldn’t it be available if I have a at&t store 2 miles from me and why does it say at&t tv is only available but not internet.

Questions

 • AT&T Fiber Equipment

73

2

0

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Frontier Fiber and Verizon Fiber internet are used in my property, Why is ATT fiber not available?

Frontier Fiber and Verizon Fiber internet are used in my property, Why is ATT fiber not available?

Questions

 • AT&T Fiber Ordering

133

3

0

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