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device unlock

unlock request is in progress for about 10 days....no email received.... details: (Edited per community guidelines) (Edited per community guidelines)

Questions

 • Other Phones & Devices

26

4

Can't activate prepaid sim

Hi, I have a store-bought prepaid sim that I want to activate, but I am unable to do so even after following instructions and typing in the plan code. I cannot call for help as my phone is yet to be activated. I reached out to AT&T through live chat but they weren't able to provide assistance. T

Questions

 • Device Features

65

2

0

sim card data only prepaid plan

sim card data only prepaid, sierra wireless wwan mc7355 , looking to purchase a sim card, panasonic cf 31.

Questions

 • Phones, Tablets & Devices

154

1

0

Activate new sim with old # (forgot my 4 digit prepaid PIN)

I am currently in Canada and lost my prepaid sim card during my vacation. Luckily, my brother was on a trip in the US and brought back me a new sim card. However, I need to activate my new sim to my old number but I can't access my account since I forgot my 4 digit prepaid pin. I was told on the pho

Questions

 • Phones, Tablets & Devices

58

1

0

Closed

iPhone 4S data not working on AT&T

I have a iPhone 4S that I cannot send picture messages or data on. It's extremely complex, and I can't figure it out. The sim card is a family mobile/t-mobile sim card on AT&T. It says I have 4G, but  I get a PDP authentication error every time I use any app that requires data. Cellular Networks ena

Questions

 • Apple

956

7

0

0

IMEI not recognized to unlock iPhone

I bought this iPhone at the att store about 22 months ago. I have paid off the phone and am switching to verizon; however, i need to unlock the phone. I followed the step by step and it does not recognize the IMEI # and to dial another # to get the device's IMEI. I know the one i am entering is corr

Questions

 • Apple

85

1

0

Phone not receiving service and my "wireless number" seems to be in limbo

I have a OnePlus 5T that I was using with StraightTalk but they kicked me off their network due to my phone not having official VoLTE support. So I decided to try my luck directly with AT&T: I purchased the $300 12-month 8GB prepaid plan several weeks ago. The order was placed successfully an

Questions

 • More AT&T PREPAID Discussions

382

7

0

Sim Card not recognized

I've had my iphone 10 for over a year now and its giving me an error message that my sim card is not installed. I reboot the phone and the error goes away but then it comes back.  should i take it to a store to get it checked? Apple or AT&T?

Questions

 • Apple

93

1

0

IMEI

Does My Att list the imei for all of our company phones? How can I see device information like sim and imei lookup

Questions

 • Wireless Account

33

2

0

AT&T Sent out Corrupt Update

SIM Card Removed, Reboot.... This is a message I'm getting 2-3 times a day lately.  When it first started, I did a factory reset, that didn't fix it.  A few days later I went to the AT&T store and got a new SIM, that didn't work either, but the store rep said it's been something they've seen a lot o

Questions

 • Samsung

820

3

0

0

$2,300 in Fraudulent Long Distances Charges

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's pho

Questions

 • Wireless Billing

138

11

Esim

Does AT&T offer E-sim for Samsung smartwatch? I have the Watch4 Classic LTE. I would like to use it by sharing the same number as my cellphone.

Questions

 • Account Features

226

2

0

Do prepaid plans offer DualSim Card needed for Iphone 11?

I have purchased an iphone 11 outright. I would like to purchase the AT&T prepaid 12 month plan. Does At&T offer that plan with a dual sim card?

Questions

 • Plans & Features

46

1

0

Closed

Japanese iPhone 7 unlock

I would like to get my iPhone unlocked but when going to https://www.att.com/deviceunlock, it gives me an error after entering the IMEI. This iPhone is an iPhone 7 Japanese Model A1779.

Questions

 • Apple

411

21

0

Unlocked iPhone still won't accept my SIM card

I have iPhone bought from ebay. I'm not AT&T customer. I've submit unlock request and it was approved. Current status - ApprovedWhen I put my working SIM card from previous iPhone( fully worked) phone says - SIM not valid.I tried reset iPhone and set as new phone, load backup from previous iPhone. I

Questions

 • Apple

737

1

0

Switching back to an old phone

I have Galaxy S8 active that has died. While I figure out waht to do, I wanted to switch back to an old S5 active. I thought it wuld be as easy as putting the SIM card from the S8 into the S5. They look to be a different shape and I don't want to break anything. I also appear to be locked out of my

Questions

 • Samsung

210

1

0

Setting up my SIM card vpns excetera excetera for a Verizon Samsung Galaxy S6 g920v model a complete

Set up for SIM card from AT&T to Samsung S6 g920v from Verizon

Questions

 • Other Phones & Devices

260

1

0

0

ICCID Not Found

Just got a new SIM card and I'm trying to activate it. I've copied the ICCID down, but it keeps coming up as ICCID not found. When I try to access the information on the device, it comes up blank. Network: Not Available. Mobile network state: unkown. Service state: Out of Service. Did I receive a de

Questions

 • Samsung

5.5K

1

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

65

4

ATT BRICKED MY PHONE WITH UPDATE - AGAIN + OTHER ISSUES

I have an old Samsung Galaxy 3. AT&T pushed thru an update after I had said no several times.   The phone went into an optimizing loop. I spoke with several AT&T techs and we could not event get to the phone to factory reset.  I thought my phone was backed up  to Goo

Questions

 • Phone & Device Upgrades

194

10

0

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