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I’ve tried countless times to contact you to cancel my service

I’ve tried countless times to contact you, and I’m sent to call centers in India. And I’ve been trying to cancel my service for the past couple of months but because of the COVID-19 Pandemic, I’ve been unable to reach you, and I was sent an email saying the months of the virus we would not be charge

Questions

 • AT&T Internet Account

37

1

Accepted Solution

Official Solution

AT&T service in Canada?

Hello,I have a limited data plan with att and I was wondering if it also works in Canada, because I’m going there for thanksgiving break.

Questions

 • Data & Messaging Features, Internet Tethering

323

2

0

0

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Official Solution

Using extra or bought modem/router

I have just received my order for the self installion kit. Although it was in the garage and wanting to set up a wire connection would be difficult. Is it possible to buy another modem/router and connect it to the coaxial located in my room? Would that modem be working the same as the one in the gar

Questions

 • AT&T Fiber Equipment

95

1

0

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Official Solution

Hot spot password for Subaru car

I successfully activated the att hot spot on my Subaru car. When I try to access it with my Android phone, my phone asks for a password.   Where do I find this password for the hot spot?  I have tried various ones and none work.  A little frustrating. 

Questions

 • AT&T Internet Installation

21

5

0

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Official Solution

AT&T charged a Sales Tax to my debit card without authorization

Att charged my debit card without any authorization. I agreed to pay the estimated sales tax on my new phone ($100.81) and authorized payment, they charged my card again the next day for the actual sales tax amount ($97.75)After spending 4 hours on the phone throughout the day not a single customer

Questions

 • Online Account Access

34

1

0

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Official Solution

Setup new gateway

I received my gateway with instructions to plug it into at&t fiber service box which I do not have. The live chat is not useful and I cannot get anyone on the phone. What do I need to do so I can actually use the wifi. Do I just need to return it?

Questions

 • AT&T Fiber Installation

53

0

0

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Official Solution

AT&T prepaid mobile phone plan - wifi calling and receiving texts from international numbers

Hi there, I am looking into getting a prepaid AT&T 3-month plan (8GB data, unlimited text and talk for $33/month + taxes etc) for my mobile phone and was wondering if anyone knows whether: - You can you use wi-fi calling on this sort of plan - Whether you can receive texts from internationa

Questions

 • Plans & Features

48

4

0

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Official Solution

FirstNet Device Compatibility

I have emailed the FirstNet automated contact system three times and have yet to get a response, so I figured I would put my question or here. I have a OnePlus 7T which is AT+T compatible, and operates on all of the AT+T bands. FirstNet does not have any OnePlus devices listed on their website.&n

Questions

 • Other Phones & Devices

260

12

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Official Solution

How do I retrieve a lost draft?

Last evening we were writing up an email (it took my secretary over 3 hrs). Somehow it disappeared a few times but it was saved to drafts. Except the last time. It disappeared and now its not in the drafts. I checked all folders. Not in Sent, Trash, Drafts, Spam or Archive. Is there a way to recover

Questions

 • AT&T Internet Email & Security

108

2

0

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Official Solution

Any update when fiber would be available in La Habra, California?

Currently have fiber where I’m at. Going to be moving to La Habra, California 90631 and noticed that city only has 50mb speeds. Any update when fiber would be available? Thank you

Questions

 • AT&T Fiber Installation

36

1

0

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Official Solution

Petition for Better Internet.

I'm trying to seek ways to try to build better internet services for my community. South Carolina was just giving grants for rural internet upgrades. They have chosen some roads in my area but not my road. Would it be beneficial to start a petition to develop the internet on my rural road. They are

Questions

 • AT&T Internet Installation

302

2

0

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Official Solution

Can you please update my bill and account to reflect the correct amount?

My bill is not accurate. A promotion was removed erroneously which doubled my bill. This is promotion was to last 12 months which is what was told to me over the phone when I decided to move my services instead of cancelling them. Please update my bill and account to reflect the correct amount.

Questions

 • U-verse TV Account

53

1

0

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Official Solution

How do I get copies of messages that were on old at&t numbers of mine

How do I get copies of messages that were on old at&t numbers of mine. I'm going through a divorce and I need them to show some truth to the court. I have the old numbers and the time period. It's really important and I've always been a customer since you were Indiana Bell.

Questions

 • Data & Messaging Features, Internet Tethering

31

1

0

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Official Solution

Fiber for non-profit

Hi, we have an animal rescue and therapy non profit located on a ranch in California. There is commercial fiber in front of the property and we’d like to get service. Is there an economical solution? We’ve been quoted high business rates that are very high.

Questions

 • AT&T Fiber Ordering

118

6

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Official Solution

Sprinkler damage due to installation at neighbor's house

The installation crew had to dig a huge hole in my yard to receive the cable underground from across the street. In doing so, they damaged by sprinkler system which I cannot use until this is fixed.

Questions

 • AT&T Fiber Installation

15

1

0

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Official Solution

Why I can not access the gaming website through at&t cable?

the game site is "play.11h5.com [118.89.98.189]" I can access the site on t-mobile data. However, I can not access that on at&t (Edited per community guidelines) cable. > tracert 118.89.98.189 Tracing route to 118.89.98.189 over a maximum of 30 hops: 1    <1 ms   &n

Questions

 • AT&T Internet Features

155

5

0

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Official Solution

Do not go with ATT Internet

ATT Internet really not good to use, less speed. And more expensive.   I had finished legally 12 months contract. I had called customer service and gave notice not to extend the contract. I had submitted all the equipments as per the instructions provided by ATT. Now I see that ATT generated bill in

Questions

 • AT&T Internet Account

81

1

0

Accepted Solution

Official Solution

How do I regift my old, deactivated iPhone X?

I am gifting my old, deactivated iPhone X to my Dad for Christmas. Do I need to buy a new SIM card before he can transfer his AT&T service from his existing iPhone 6 Plus? Or will AT&T send him one when he calls to transfer?

Questions

 • Apple

49

3

0

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Official Solution

No service in Canada.

I have a $50 prepaid account, which should provide roaming coverage in Canada. I have rebooted the phone and still no service. I am in Whitehorse, where I should be on the Roaming partner’s network. using iPhone 8Plus. Cellular data is on. Data roaming is on. What am I apparently not doing right

Questions

 • Account & Usage

40

2

0

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Official Solution

Closed

Network Issues – Affected Locations

Hi there!   We are currently experiencing network difficulties in the Northeast area caused by a weather event. We are currently working to resolve this issue and will update this topic with any updates.   Additionally, customers are experiencing degraded or loss of service in the Los Angeles area.

Questions

 • Network Coverage

3.8K

1

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