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Fixed Wireless Internet Outage for 3 Months With No Solution

I have been very happy with my ATT Fixed Wireless for several years, but in early May 2022, my internet went out and no one on the main customer service or technical service lines will help me. I have even asked to have a repair person sent to my home but they refuse.  The standard answer I ge

Questions

66

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Calls go straight to voicemail and can't make outgoing calls anymore

This home phone is billed/listed as "wireless" and has a router or modem or something sitting next to it. We've had it for a few years. We just noticed that we were not getting any calls.  We tried to call  our home phone ourselves from our smartphones and we go straight to voicemail,

Questions

176

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Outage for 2 days

My daughter has had no internet service in Glendale Heights IL for their home internet. My husband has been told the entire system is down NOT CELL SERVICE but INTERNET SERVICE.  I was told by a representative  in a Rosemont IL cell phone store this information yesterday.  When my so

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120

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Entice Me

I have a carrier locked AT&T phone, and i recently paid a third party to network unlock the device. The device is no longer on the network, what can i do with this phone now? If im still leasing, can i trade it in??? Can i sell it, or activate on another Network and how does that work. I've had

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26

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5031nv pace modem keeps gaining and losing service

I have rebooted and unplugged many times. Some days it works fine other days it refuses to work at all. There is no red dots just the green dots just start flashing.

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56

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DSL connection dropping every few seconds

My DSL connection is constantly dropping out, only connecting for a few seconds before disconnecting again. I've tried disconnecting all devices, disabling the wireless, and power-cycling the modem several times with no luck.  I haven't tried the factory reset because I cannot find my connecti

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31

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Internet outage

My Internet has been down for 3 days now and all they keep saying is they are working on it. Is anyone else having this problem? They say it's an entire area across New Orleans but I can't tell if it is or if they just telling me that to shut me up. Can someone let me know if they have been havin

Questions

163

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No Cell Service - Any solutions from AT&T?

I've moved to new location and now I have almost no cell phone service in my new home. Is there any solutions from AT&T (signal boosters, etc) or do I have to switch to Verizon? The surprising part is this is in a well populated and busy area, not in the country or anything.

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86

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So Many Issues Lately, and then AT&T downgraded my Internet 100 Plan to Internet 50 during a technician visit last week?!

1) I’ve already ordered a new Xfinity Internet Starter Kit due to the complete lack of effort from AT&T to make sure my family and I are able to use the Wifi service we have been paying AT&T for since 2014. Over the past month, not only has our Wifi been dropping every hour or so (requiri

Questions

202

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Need to recover att prepaid online password without signal

I called you guys for this problem but i had no solution, basically i need to get my online password that i was never provided, only a 4-digit passcode was given to me, but i need to activate my old phone number into a new device with a sim that i just bought, please help. My number is 5613730299, I

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16

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Update on open case

I am trying to contact Lynn, the rep who escalated my problem and opened my case

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27

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Closed

Is this a real AT&T phone number?

I was calling about an issue I had with my new service using a phone number from the official at&t website and they told me to call this number 855-930-0146. I called them and they told me my answer but is it a legit at&t number?

Questions

88

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Leave a good comment about Phone call

Hi, please send me a link so I can leave a great comment for an absolutely perfect customer service rep! Ashley AX-2196 went above and beyond to help me for 2 1/2 hours to try and fix my insurance problems with Asurion. we found that Asurion, unauthorized, canceled my insurance for home tech on June

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20

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Asus Zenfone 10 no data or calls

Hello, My phone is not able to receive data or make calls. In the pull down menu, there is a "Sign in to network" notification but pressing it does nothing but bring up a page that's unable to load. I've tried changing the access point names as suggested but nothing is working. My phone looks like

Questions

316

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Phoenix 4 phone - not sending or recieving text messages

My text situation has gotten progressively worse. Often I cannot receive picture messages. In the past 24-48 hours, texts have been getting stuck in the "sending" stage.   Restarting the machine sometimes helps, but not always. I have also not received any messages after testing.

Questions

139

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Outage the other day affected one phone but not the other

I was visiting with my father the other day during the massive outage. We are both on AT&T wireless. He has an iPhone 12 and I, a 15 pro max. He lost service but I didn’t. We both turned off WiFi connections to make sure we were cellular only. Again, I had a steady 5 bars of 5g while he was in “

Questions

274

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Internet slowing to a crawl late at night

Periodically late at night my ATT fiber optic Internet disconnects and slows to a crawl. The modem/router shows that I am connected but my phone and Smart TV say that I'm not connected. I switch to 5g and do an Internet speed test and it shows that I have a download and an upload speed of 0.001gps,I

Questions

511

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Service-Coverage

Honestly, I don't know why I thought at&t was so good. I thought it was once better than any other network. I even left Verizon for At&t.  Now I have regret. I'm on my 3rd sim card and second new device, in hopes that maybe just maybe I don't have to keep restarting my phone to let my messages go th

Questions

284

4

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Unlocked AT&T S10+ but can’t use Overseas SIM Card

Greetings.. My AT&T Galaxy S10+ is unlocked. I received the code to unlock it. Then the unlocked AT&T S10+ is able to read my Indonesian SIM card which works fine in my other device (Samsung A03). Meaning the network compatibility and Sim Card are working fine. My problem is that the

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151

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Complaint - Trail Camera Pre-Paid

I have a pre-paid sim card in a remotely mounted trail camera. This is NOT new technology.  I am sure I am not the only customer with this issue.  I  cannot get any tech support at all because they want a pin number.  They want me to put the sim card in a phone to receive a pin

Questions

183

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