Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (11.3K)

Relevance

Accepted Solution

Official Solution

How to unlock my AT&T locked iPhone

I bought my phone from a friend and it says sim locked in the settings and when i try to unlock it on AT&T device unlock site it says “Looks like the device you want to unlock is active on another AT&T account.” Is there any way to fix it? And what does it mean it’s active on another AT&

Questions

341

1

0

Accepted Solution

Official Solution

Charging port

I need to see how much it would cost to fix my iPhone 12 charging port. TIA

Questions

150

1

0

Accepted Solution

Official Solution

screen time/text/data

Is there anyway to pick up a transcript on my familys screen time/text/data as there is showing none available online for recent data.

Questions

84

1

0

Accepted Solution

Official Solution

Calls, Texts & Data randomly going out (iPhone 13)

I have had this iPhone 13 for the last six months. Yesterday suddenly I noticed I had no bars, could not make calls or send texts. Essentially only able to use WiFi, though WiFi calling wouldn't even work.  Contacted AT&T and used their suggestion to restart Network Settings and/or take th

Questions

148

2

0

Accepted Solution

Official Solution

i need help

i have 8-10 phone they have clean IMEI i tried unlock they but system wrote "Looks like we're already processing a request for this IMEI." please help me, what can i do for unlock ?

Questions

98

4

0

Accepted Solution

Official Solution

Need assistance with paid off iPhone unlock "Your phone is not longer active on an AT&T account'"

Hello to all community members! I have a sort of problem with my iPhone, which I just bought.Original owner ensure me that it is paid off completely. So I went through typical way - ATT device unlock portal, filled up all fields and  "Your phone is not longer active on an AT&T account" w

Questions

35

6

0

Accepted Solution

Official Solution

Replace damaged phone under warranty

This is a business account phone that is under warranty... It's a nightmare to get help on how to get a replacement ordered. Does anyone know if you can just take the phone into an AT&T store and have it replaced? help

Questions

83

6

0

Accepted Solution

Official Solution

I'm not receiving group texts unless I restart my iPhone X

I have several different group texts going on at the same time. I am not receiving texts. If I shut my phone off and turn it back on, then I receive the texts, but not in the appropriate order. I have an iPhone X. Thanks for any help

Questions

355

1

0

Accepted Solution

Official Solution

Text Message (Groups) Delays

I have been having problems for over a year with group text messages being delayed (not always).  I can receive over 100 messages in a single shot, sometimes 12-24 hours later than when they were sent.  The problems have significantly worsened over the last month or so.  I use my phone for business,

Questions

6.1K

12

Accepted Solution

Official Solution

Can i get the content of text messages

Can I get the content of my SMS messages from 3 years if I asked at&t for law purposes?

Questions

3.6K

4

0

Accepted Solution

Official Solution

Can I text anonymously

Can I text without showing my phone number

Questions

65

1

0

Accepted Solution

Official Solution

Lewd texts

I am getting more and more lewd texts these day. What is AT&T doing about this?

Questions

596

5

0

Accepted Solution

Official Solution

Free I-Phone from ATT/Direct TV - Phone was not free!!!

02/19/21 To whom it may concern: I am trying to figure out who I can contact about the free I-phone I was offered a few years ago. I filed a complaint with the FCC regarding this matter.  Basically, I was offered a free phone when I called Direct TV to reduce my monthly television bil

Questions

171

1

0

Accepted Solution

Official Solution

AT&T Telling Me iPhone I Purchased is Locked

I recently purchased an iPhone XS Max from an online market. The seller claimed that the phone was clean, clean IMEI, not blacklisted or iCloud locked, paid off, etc. I did some research to check the IMEI status and it appeared to be clean, and there was nothing indicating the phone had been repor

Questions

168

2

0

Accepted Solution

Official Solution

unlocking my iphone

its sad I payed over 200.00 for a iPhone 6 and its a prepaid severs and they will not unlock it 4 me they say I have to be on the prepaid plane 4 6 mounts be4 they will unlock it I think that is bull if some one pays cash 4 something they should unlock it no matter what plan that it is on because it

Questions

2.6K

15

0

0

Accepted Solution

Official Solution

Visual voicemail charges for new lines

I added two lines a couple of weeks ago. I have a total of 5 lines. I have been charged $14.67 for each new line I added for visual voice mail on top of the per line fee. There's no option to turn off the visual voicemail feature either in the ATT app or website. Note that this VVM charge o

Questions

1K

3

0

Accepted Solution

Official Solution

Account disconnected issue and upgrade of my device

Last April my account was disconnected because my device was not compatible. I would like to upgrade and get an iPhone 13 pro from AT&T, however I would like to ask if I can do this while keeping my old AT&T number. I would also like to know if it is possible to use a second number, which

Questions

122

3

0

Accepted Solution

Official Solution

Trade In Possible on Next 24?

Hello, I was just wondering if i could trade in my Galaxy S6 Edge+, 64gbs for either a iphone 6/6plus or even though this is a stretch the 6s + alittle money down.    I am currently in a plan BUT my upgrade is nearing soon since i used someone elses upgrade to get this phone. The reason why i want t

Questions

1.1K

5

0

0

Accepted Solution

Official Solution

I’m being charged for my disactivated visual voicemail?

I’m being charged between $10-$20 a month for visual voicemail but can’t set it up, because my voicemail was deactivated, because I forgot to setup my voicemail I’m told. So how come I’m still being charged for visual voicemail when att deactivated it? Most companies don’t charge for voicemail to be

Questions

2.1K

7

0

Accepted Solution

Official Solution

Incoming international call from Australian wireless number

Hello! If I’m in the U.S and I have an unlimited talk and text plan and I receive a call from an Australian wireless number (over WiFi) , will I get charged for the incoming call?Thanks!

Questions

236

1

0

Not finding what you're looking for?