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AT&T WIRELESS COMPLAINT (BILLING)

I want to mail a detailed letter to "The Office of the President, AT&T", I see a P O Box listed on this forum, but I am not sure it's still correct (over a year old post).  Please advise.  I have been disputing a $300 missing credit since 2/20, they continue to tell me that it will post "next month"

Questions

 • Wireless Account

94

1

0

Accepted Solution

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Switching to Next from 2 Year

Hi, I am thinking of switching to Next in order to get an iPhone 6+.  I have an iPhone 5s I got through AT&T one year ago on a 24 month contract (non Next).   Will I have to surrender my old phone to AT&T when I get the new phone?  I was thinking the early trade-in would be part of my Next monthly a

Questions

 • Phone & Device Upgrades

4.4K

13

0

0

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Closed

the first time i asked my forum got hijacked by att lurkers so this is attempt 2

i will add i did NOT accept an answer, although i was and am in the process of trying out solutions suggested to this question but i find it peculiar that i was bombarded and harrassed all to have that thread closed unbeknowst to me.... so i repeat My mother and I have/had a family sharing pla

Questions

 • Apple

81

8

0

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The iPhone 11 50% off deal

I’m a little confused as to how much I would be paying monthly when I read the fine print. I’m a new customer. I want to buy the iPhone 11 so I need the unlimited plan and I’d also like the trade in plan as well. So would that be 30$ monthly. I read something like 75$ and 30$ and I’m just confused

Questions

 • Apple

58

1

0

Accepted Solution

Official Solution

sim stopped working.

my sim card i got from at&t on 3/9/15, for my IPhone, stopped working since yesterday .I have removed, cleaned and inserted it more than three times, the message still reads : sim is not install.  can someone help me? Thanks!

Questions

 • Apple

2K

2

0

0

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Switching my phone to a new account

Trying to set up a new account and plan for my phone that is on a different account. Don’t know how to do it.

Questions

 • Wireless Account

146

3

0

Accepted Solution

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No unlock email

I did register for unlock my iPhone which was paid off. Submitted successful, 3 day had past and there was no email sent to me for confirm link. I checked on the checking status site, it said the ticket is pending because i have not confirmed to unlock by click the link in email yet. I couldn't

Questions

 • Apple

248

1

0

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iPhone 12 upgrade

I was wondering I could come into the store and get an iPhone 12 at the At&t store in Grant Park in Portland today and how much would it be to switch from my iPhone XR the screen has lines in it but its not cracked.

Questions

 • Phone & Device Upgrades

65

2

0

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iPhone 6 locked because of previous owner's unpaid balance.

I bought an iPhone 6 from someone but it is locked for AT&T. I'm not with this carrier so I tried to unlock it but it says there is an unpaid balance. What can I do?

Questions

 • Apple

1.6K

2

0

0

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Unable to unlock iPhone X after multiple attempts

Hi,  I bought a new iPhone X from a friend of a friend and I was informed that the device is unlocked. When I tried to set it up, I got a message showing an AT&T phone number and asked me to confirm if the number was the same as used while the device was purchased. When I called the customer service

Questions

 • Apple

878

12

0

0

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Visual Voicemail unnavailable

I just returned from traveling abroad, where I used my iPhone 6s and now I cannot access my visual voicemail.  How can I access my visual voicemail again?

Questions

 • Apple

3.1K

3

0

0

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Apple Watch Not Working, need help troubleshooting your wearable device?

  Not receiving text messages, calls, or unable to make calls. If you’re having issues with your Apple Watch, try restarting it first. You can also unpair your Apple Watch and then pair it again. These quick troubleshooting steps can correct many issues with your wearable device.   &nb

Questions

 • Wearables

28.2K

6

0

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iPhone 7 trade in for iPhone 13

Hi my dad used to have T-Mobile for my phone but I just switched to AT&T and started my own unlimited plan, I believe I started it on dec 28th and right now it’s Jan, 3rd. I have an iPhone 7 and I want to do some type of trade in credits for the iPhone 13. I also have an old IPhone SE, so I was

Questions

 • Phone & Device Upgrades

36

5

0

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Where do I find wireless password to connect iPhone, iPad to Wi-Fi?

Where will I find the passcode to connect my iphone and ipad to wi-fi?

Questions

 • AT&T Internet Equipment

6.6K

1

0

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How do I specifically connect my phone to the 2.4GHz network?

How do I specifically connect my phone to the 2.4GHz network? I’m trying to set up wireless cameras that all require a 2.4GHz connection. When setting them up it tries to connect them to the same network that your phone is connected to. My phone automatically connects to the 5GHz network. This is re

Questions

 • AT&T Fiber Equipment

101

2

0

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AT&T Prepaid questions - personal hotspots, quality, and how to switch from T-mobile?

Hi.  I am interested in AT&T Prepaid but I have two questions I couldn't find the answers to on AT&T's site. (1) my partner and I both currently have T-Mobile GSM iPhones.  (Mine is an iPhone SE, I forget exactly which model hers is but it's a few years old.)  If we get them unlocked, can we switch

Questions

 • More AT&T PREPAID Discussions

208

1

0

0

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Unlocking Iphone when phone number and IMEI don't match

The original phone associated with my phone number (that I purchased from AT&T) broke some time back. I bought a new phone on Amazon, which happened to be locked to AT&T as well. I used this phone for several months in the US with no problems at all. However, now I am study abroad in Spain and wante

Questions

 • Apple

159

1

0

0

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Will the "Free" iPhone 12 offer be offered to FirstNet customers?

Will new customers eligible to switch over to ATT FirstNET be eligible for the free iPhone 12 offer?

Questions

 • Phone & Device Upgrades

108

3

Accepted Solution

Official Solution

When unblocking my iPhone I'm told my network is not supported by carrier

My device says Telcel carrier but my network is not supported by carrier I need help unlocking sim to use my carrier please it’s my appleid and details I brought phone in SD but I live in TJ and was told carrier could be unlocked by calling since it’s my device

Questions

 • Apple

748

8

0

Accepted Solution

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How can I view iMessage usage details?

How can I view iMessage usage detail since they do not show up with regular texts on your account statement?

Questions

 • Online Account Access

162

1

0

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