Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (1K)

Relevance
WHY AM I CONTINUOUSLY GETTING CHARGED FOR HBO?!

I have never seen anything like it.  Started my subscription with At&t last year, got 3 free months of HBO at the start.  I'm not a big fan of HBO, so I cancelled the free-view prior to the end date.  However, since that time I am charged EVERY. SINGLE. MONTH. for this service that I do not receive.

Questions

 • U-verse TV Account

152

1

0

0

AT&T Thanks App Login Issue

As it seems with many folks on here, I am having issues logging into the AT&T Thanks app. After putting in my credentials (which feels like for the hundredth time), it starts to load for a few seconds and then an error message pops up: "Uh oh. An error has occurred. Please check back later." I am ce

Questions

 • AT&T Internet Account

276

3

0

0

ATT Netgear 770S

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

Questions

 • Other Phones & Devices

36

1

0

Error in billing - need activation date of phones

I am also trying to find my activation date. I bought 2 new phones on the same day last year under a buy one get one 1/2 off promotion. Unfortunately I have not received any credits on my bill. After looking at my bill I realized the number of installments are 11 out of 30 and 9 out of 30 on the oth

Questions

 • Wireless Account

13

0

0

Intermittent 20-30 second drops in internet connection (both wired and wifi)

I am using a 5268AC router. Since about last week, I have been experiencing random, intermittent drops of internet service lasting no longer than 30 seconds. I notice them almost exclusively when gaming, mainly because the drops are just long enough to disconnect me from any chat and game server tha

Questions

 • AT&T Internet Equipment

78

3

0

Lost email not found on accelerator etc.

About a year ago, I lost access to my yahoo email. I kept getting "not found on accelerator" error message. My parent account was/is at att.net domain, which was linked to my yahoo.com email. I finally spoke with a tech on the phone, who said he was familiar with the issue. He sent me to another tel

Questions

 • AT&T Internet Security

29

1

0

Already activated at&t cingular flip phone iv keeps giving me reminder upon start-up to refer to quick start-up quick to activate phone

I am a pre-existing at&t customer who has already activated my at&t cingular flip phone iv to my existing account, not to any pre-paid or new account. Yet every time I start up my phone it keeps giving me a reminder to refer to some quick start-up quick to activate the phone? Can anyone advi

Questions

 • Other Phones & Devices

103

3

0

Cannot receive emails on old "bellsouth.net" account

I recently regained access to an old bellsouth.net account that had been unused for years. I am able to login and send emails but cannot receive any emails. Senders get the following message when trying to email me: "Your message wasn't delivered to XXXXXX@bellsouth.net because the address couldn'

Questions

 • AT&T Internet Security

33

1

0

Unlock request stuck on pending status

I submitted an unlock request for an iPhone XR, I received an email to confirm the unlock request but I totally forgot to go into the email a click on the confirm link within 24 hours. Now the unlock request says pending and if I try to resubmit I get a message saying there is an unlock request pend

Questions

 • Apple

87

1

0

passcode error

I know my passcode, but whenever I put it in while logging in, AT&T gives me an error saying "e.content is undefined." Google does not give an explanation.  I changed my passcode to a new one, but I get the same error.  The website allows me to continue, but says I won't be able to se

Questions

 • AT&T Internet Account

17

0

0

AT&T not letting me port my number

I have been trying to port my number from AT&T for over a week now. Both the company and the 3rd party company I tried to use as a middleman said that AT&T is declining. I have been given a HUGE run-around after the first failed attempt. They gave me the EXACT same porting information after

Questions

 • Wireless Account

44

0

0

that number is out of service now

Having an odd issue, so for starters, my phone number is active and working. I can make and receive calls. BUT, if I miss a call and it goes to voicemail, instead of my voicemail greeting or the default greeting, callers get an out of service message. It starts with a very robotic voice saying "(Ed

Questions

 • Apple

142

1

0

Unlock code from AT&T does not work (Samsung Galaxy S5)

Hello,I am trying to unlock my Samsung Galaxy S5. My unlock request was approved and AT&T gave me the 8-digit unlock code.I followed the unlock steps that they gave to me:1. Power off the device, remove the battery, and insert a non-AT&T SIM card.2. Re-insert the battery and power on the device with

Questions

 • Samsung

1.3K

3

0

0

Pop3 mail on outlook 2010 through sbcglobal.net on windows 11

Difficult to set up. Tried same info as on windows 7 did not work Downloaded security key from yahoo mail and now inbound mail works but no luck for outbound Tried ports 25, 465 and 587 - no luck Any ideas, please? Could McAfee be the problem?

Questions

 • AT&T Internet Security

68

8

0

error for snet.net address: "Failed to process account credentials"

As of 3/25/21 I can no longer "send as" my snet.net address in gmail. I have been able to send as my snet.net address in gmail for years and have not changed my password and my account settings are correct. Gmail tries to send those emails for 48 hrs and notifies me of the delay and then failure, sa

Questions

 • AT&T Internet Security

30

7

0

error using gmail on wireless to access sbcglobal.net email no response from server

My sbcglobal.net email was locked by att. I got it unlocked buy now am unable to access the email on my wireless android phone using gmail. I deleted the account and tried to set it up again in gmail but now it won't let me use imap option. I can only use pop3 for setup. Even with pop3, however, I s

Questions

 • AT&T Internet Security

37

1

0

7 months of double billed unresolved issues no matter how much i beg for help in store and on the phone

I had a major wreck in July sadly lifeflight didnt take my personal belongings and phone ipad ect were left in the car then stolen. I have spent the past 7 + months trying to get resolution to 1. billing for devices ive requested to be removed numerous times. 2. billing as a whole have less and pay

Questions

 • Wireless Billing

35

1

0

Unable to change Prepaid Plan

I'm attempting to change from the $50 plan to the $75 plan. Whenever I do, I get the message "Error: This number is not valid please input you number again."I've tried making the change from my phone as well as online but neither works. What do I need to do? Thanks.

Questions

 • More AT&T PREPAID Discussions

81

1

0

ATT MCAFEE ANTI VIRUS

I have 1gb speed and have been attempting to DL the antivirus software. This is what Ive done so far 1) While signed into my account, I search for the DL LINK. 2)After I click on the link, it redirects me to a screen where I have to sign in again. Ive tried signing in over 5 times and hit continue.

Questions

 • AT&T Internet Security

43

1

0

Can't put item in the cart/Can't order online.

Hi,When I try to add the new Galaxy Buds (color black) to the cart, it gives me this error:(wls.atc.err.WLSB10082) sku9450285. I really want to order this, if someone can help please.Thanks.

Questions

 • Other

511

1

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.