We are a small video surveillance company and we have a SMTP server that used to send SMS messages to recipients to alert them of motion detection, or door opened or other sorts of messages. This has worked flawlessly for the last 10 years. Recently (About 3 months), the messages are now bouncing ba

6/30 @ 11:25 I started a chat with support (Patricia) based on what I saw on the ATT site. It seems I could upgrade my plan for $10 per line, but then get a $10 per line discount, making my bill exactly the same for an upgraded plan. Patricia confirmed that: Patricia : I can see here that you have E

I cannot log in to my pacbell.net email account. When I try to reset my password it says it does not have enough info.  I called the 800 288 2020 number but for some reason it keeps connecting me to DirectTv and not someone who I can talk to about email issues.  I need access to this emai

My ACP has been charged to my regular DSL bill, hopefully by mistake. The total bill for DSL is $94.  It is usually $64 monthly for DSL.  The $30 ACP was added and I'm frustrated and can not get help.  I keep getting forwarded back and forth to different departments.  Clearly, t

I just opened up an account with AT&T and 2 days later my service got cancelled for ‘fraud.’ Visited the AT&T store already where they called a customer service representative (didn’t direct me in the right place.) I’m now home and can’t do anything about not having service as I can’t make c

I have had a pay as you go AT&T account for 10 years, presently I have a iPad 6th generation. I buy the monthly cellular several times a year.  Tried to activate it again for a month, and says, Invalid.  In my iPad settings>cellular>manage AT&T account>Invalid Access. (

Hello,Today in the morning I found three e-mails from you in my mailbox from AT&T Account Management:- Asking to confirm my e-mail- Placing order / finishing registration (for account ending in 3099) - Paperless Billing Enrolment Confirmation I need to mention that any of this recently purchas

It’s a long story but I’ll try to make it as brief as I can. The essential facts are: 1. I had and still have a 12 pro max. This phone, which I fully paid for (with a discount) at the time of purchase, I bought through my employer in October 2021. As part of receiving a special discounted price, yo

I tried to cancel my account in september of 2019. the company failed to remove my watch from the account and for some reason charged me an extra month. I have been to the ATT store 2x and was told I need to call. When I call, I don't have an account anymore, so I cant get past the auto router.

I am begging for some relief here - going on since 2019!! U-verse Bundle Bill Paid but showing unpaid since 2019 - cannot get new AT&T services!!! I have confirmation payment numbers - I need to get my internet ordered and I cannot. This has been going on forever. I disputed it because I returne

When reviewing my account I noticed that there is a Charge on 3 of my 5 lines for DATA SOC! What is this for? It’s never been on there before and if it’s normal then why ain’t it on all 5 Lines! Another question is how in the world do I remove all the devices listed under each phone number for e

Hello all!! I am stuck in an endless loop!!!!! So my att email is locked out I don't recall the password, I have attempted to reset the password but when the website sends a reset pin it sends it to the email I am locked out of. I have no access to this email so this is my last hope to regain access

I know my email and password, however it gives me an error message, "We’ve noticed activity that suggests your password may be compromised. To keep your info safe, select Forgot password to set a strong, new password." I have had this email since I was in elementary school (my mom made it so I could

Every time I try to take advantage of AT&T's current benefits and contests, I get the authentication error, "Uh oh. An error has occurred. Please check back later. Authentication error. CustomerProfile-1000 - No accounts found." I have current services, my login information is correct, I have tr

HI. I switched from T-mobile to ATT via a sales agent at sams club. I got 2 new phones and 2 lines. My phone numbers from T-mobile are to be ported over. I got the phones today But when i call the automated Line to activate them It asks for a passcode. When I say I don't know it wants to transfer me

I've been dealing with this issue for a week now. My company use ZEN (Zero Trust Network) to give us access to their internal websites. Behind the scene, the authentication is done by banyanops. This used to work properly, however, recently this doesn't work on my machine anymore. Additionally, mob

I've been a loyal customer for somewhere in the neighborhood of 20 years. (AT&T labeled me a "gold" member...whatever that means) Today I discovered that the iWatch I ordered in April of 2019 somehow has two lines associated with it on my account. AT&T acknowledged the issue, agreed that the addi

hello how can i unlock my iphone? when I check on third-party resources, it says that the sim is blocked by the company ''US AT&T", and when I submit a request through your site, the phone is not found! what should I do? (I don't have account at&t)ERROR: Looks like the IMEI number you enter

Hello, I have restarted my phone, deleted the app, restarted my phone, deleted cache, deleted data. All to no avail. App gets stuck on the loading screen, i can't even sign in or access my pictures. Phone Samsung s21ultra on the latest software

My phone is put on hold because I can not accept the terms and conditions. The website is unable to recognize the information I type in.  I have tripled check the information.  Turned off my ad blocker, cleared the cache and history per recommendation and I am still unable to accept the t