
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Hello.For the third day, when you enter Imei, it says that there are problems on the site, try in a couple of minutes
Questions
•
Apple
hello how can i unlock my iphone? when I check on third-party resources, it says that the sim is blocked by the company ''US AT&T", and when I submit a request through your site, the phone is not found! what should I do? (I don't have account at&t)ERROR: Looks like the IMEI number you enter
Questions
•
Apple
I added an iPhone 5 for my dad onto my family plan, but his Caller ID is not working. The number still shows up as "Unknown Caller" when he calls another iPhone (landlines seem OK). I've had 5 tech chats with AT&T and was reassured each time that the problem was solved--but not so. Told it was eithe
Questions
•
Apple
Happy Halloween Everyone,i have called the 800-288-2020 line 3 days in a row because i have a problem with your accounting procedures, the first time i called was on 10/28.... i was told the problem would be corrected and my bank account would be credited for the $34.95 charge...someone lied to me s
Questions
•
U-verse TV Account
So I recently purchased a used iPhone 8 Plus but I am unable to use my SIM in it because it is apparently locked. I tried unlocking through AT&T's device unlocking page but I get a message that says the IMEI doesn't match an AT&T device while I'm 100% sure that it is. I am unsure of what to do now.
Questions
•
Apple
Closed
cancelled account and suspended lines fraud team cancelled service and lines
Questions
•
Apple
I received a new iphone 13 through an upgrade at at&t. phone was delivered, transferred all data and set it up and everything is working fine except bluetooth will not connect or even turn on. can i return the device to AT&T or do I need to go to Apple for support? Its less than
Questions
•
Apple
We traded in a perfectly good Samsung S8 in early November 2021 for a change to an Apple product. The trade in promised a rebate of $300.00. We were told when AT&T received it the screen was damaged and unusable which was not the case when we sent it. We only received 35.00 and we h
Questions
•
Apple
I just received an iphone 11 for Christmas. It did a forced update a couple weeks ago. Yesterday I stopped receiving some group text messages. I would get some, but not others or I would get them out of order. I have tried restarting, resetting the network settings, and deleting the whole cha
Questions
•
Apple
Hi, I used to be an AT&T customer, had the service for 6 months, paid my device off in full already, and have had the device for 6 months now but I am still unable to unlock my device on the portal. I have no outstanding payments and am no longer in the US (and won't be returning for an extended
Questions
•
Apple
hola, compré un iphone en Chile y en AT&T me aparece bloqueado por extravío :( existe alguna forma de solucionar ese problema!!!!!!!! me dijeron que era de un único dueñoo :'(
Questions
•
Apple
Hi, I got my sim card in Florida, but our car was stolen there and I lost my contract, unfortunately I didn't get my contract at my e-mail, my wallet with the sim card are gone and I need to cancel my plan.It keep saying that I'll get a text to create a new account, but my sim card is not on my phon
Questions
•
Apple
Hello! My name is Kathy.I want to describe my problem Month ago I bought a new IPhone in store.The seller said that this phone is unlock(Neverlock, so I can use it with different operators around the world)but it’s not true.This phone is Locked carrier(I can’t use it with my Ukrainian operator) I
Questions
•
Apple
I’ve been trying to get my phone unlocked I finally payed the bill for this month and when I went to do it again online it said I entered the IMEI to many times it said to wait 30 days in the email but I cannot wait that long
Questions
•
Apple
On Sunday I purchased a new S20 and from the moment the phone was up and running I have been having an issue with my MMS messaging. It's not working AT ALL. I currently have 150 messages waiting for download. I have tried everything soft/hard reset, clear phone cache, clear app cache, reset netwo
Questions
•
Data & Messaging Features, Internet Tethering
I have an iPad Pro and both on WiFi and on Cellular data if there is a short buffer (you see the rotating icon) briefly the video returns however the sound is gone. To work around the problem, I have to change the channel and change it back the sound is restored. However, shortly later the buffer h
Questions
•
Data & Messaging Features, Internet Tethering
the link to actually click and"get started" to set up wireless in the smart home manager does not work. other links (for example, to HBO Max) on the page work, but you are unable to click in to the "get started" link so I am stuck and can't move forward. Tried on two different mobile devices and I'm
Questions
•
Network Coverage
I have tried repeatedly to set up my att.net email account on my Samsung Galaxy Note 20 5G. I have used the "other" tab. I can add email address but when I go to add password, it takes me to a Yahoo screen that already has my email addressed added. When I hit "next", I am taken to a scr
Questions
•
Samsung
Tried to get my wife's iphone upgraded last week at Walmart. We are all within a family plan while a friend of us is the account holder. My wife had been added as authorized user to the family plan, and she did upgrade her phone successfully 2 years ago at Sam's Club.This time, we failed when trying
Questions
•
Apple
Hello, As of around 10:00 am, I have been receiving the following notification when trying to send a message: "No mobile data service: Temporarily turned off by your carrier" The service bill has been paid for and payment isn't due for another week. Who may I contact to rectify
Questions
•
Network Coverage