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Huge problems over many months, need help with knowing what to say to tech support

At my inlaws' spot, here are the stats: Line 1 Line 2 Line State Up Up Downstream Sync Rate (kbps) 16272 15942 Upstream Sync Rate (kbps) 1528 1720 Downstream Max Attainable Rate

Questions

 • AT&T Internet Equipment

54

6

0

when will uverse be available

There is an att equipment location at Old Spanish Trail and ***in Gautier, Mississippi.  According to Google maps the location address is *** and is about 1.1 miles from my house.     I have had ATT 1.5 mbps DSL for about a year.  There are white pvc conduit ends with orange att fiber stickers on th

Questions

 • U-verse TV Account

673

2

0

0

Disconnect / Cancel Internet DSL Account

I tried calling all the 1-800 numbers you provided and was transferred 6 times, waited on hold for 2 hours and today was on hold for an hour and STILL NOT resolve. ATT is giving me a hard time to cancel or disconnect my account. Trying this one, I HOPE THEY CALL OR RESPOND TO ME!

Questions

 • AT&T Internet Account

175

10

0

NETGEAR 7550 DSL modem from AT&T shows solid red service light

I've been using the Netgreat 7550 DSL modem/router sold by AT&T for a few months. As I added more devices (Kindles, phones, tablets) to the network, I've noticed that devices have consistently had trouble connecting, so I purchased a new wireless router Netgear R6100. My plan is to use the modem fun

Questions

 • AT&T Internet Equipment

2.7K

1

0

0

Im at a losssss,...... This time ATT DONE DID IT ....seriously

So here we are some 30 odd days laters and still no internet and today being my last day to pay or I'm getting disconnected for good which I probably should just let them do since this is gotten to the point where I'm just speechless and that hardly ever happens..... as we all know but 30 some odd d

Questions

 • AT&T Internet Account

110

1

0

0

Does ATT black list certain web addresses

Can't log into certain sites just in the last few weeks. Quick Books, fashion design, checking account

Questions

 • AT&T Internet Features

58

1

0

New Fiber Line

I recently ended my old AT&T U-verse Internet with Direct TV account (promotions available on the account would not let me upgrade to fiber). I signed up for a new account with ATTtv and ATT 100 fiber connection. The install date for the fiber line is a week away. I signed up for the self install ki

Questions

 • AT&T Internet Installation

82

2

0

Keep att email after cancelling DSL

If I cancel my att services (except directv) can I keep my att email account? I do not have phone service. Just DSL and legacy directv(not bundled)

Questions

 • AT&T Internet Security

341

1

0

0

HELP! DSL Wifi status is up, network is visible for connection, but devices will not connect

Hi, We have an AT&T DSL modem we've been using for years, but yesterday all our devices using wifi (3X iPhones, 3X iPads, and 2X laptops,) stopped connecting to it. The devices can still see our wifi network, the password nor any settings have changed. The devices just stopped being connected

Questions

 • AT&T Internet Equipment

75

5

0

E-mail deactivated due to DSL services suspended

NOTE: Please read the entire thing. And I beg of any of you to post only constructive and meaningful answers/solutions. Backstory: My grandfather used his old e-mail to buy me a video game from an online retailer. The mail itself had a key I had to use to activate the game. A few years later, my gra

Questions

 • AT&T Internet Security

1K

5

0

0

Broadband Fails Every 20-30 Minutes

Hello, I recently moved into my apartment and had ATT internet installed. The service works fine, good speed etc. but about every 20-30 minutes the internet drops out. This is not a wifi connectivity issue. The Broadband light blinks green for about 1 minute and then is fine. This loss of broadban

Questions

 • AT&T Internet Installation

107

1

0

Long time AT&T DSL user moving Likely loosing AT&T DSL Can email accounts be saved kept active?

I currently have AT&T phone and DSL service at my home, have had the number for almost 30 years and the DSL at this address for over 10 years. I am moving a short distance to a different home. In attempting to move the service I am told that they will not move the DSL to the new location. This move

Questions

 • AT&T Internet Account

188

4

0

0

Ping Default Gateway on Broadband Intermittently fails.

I have an NVG589 Been through 3 box replacements and finally all new lines and a line tech even put me on the cleanest possible pairings all the way to the multiplexer. Signal and broadband readings are perfect. I don't think this is a hardware issue but rather att network dropping my connection to

Questions

 • AT&T Internet Equipment

930

10

0

0

DSL repeater install on my street

Hello, I would like to know who I can contact about getting a repeater installed on my street. Currently AT&T can only provide me with 1.5 megs of speed and with COVID I now work from home. Other people on my street also have the same issue and in some cases can't even get service. Thank

Questions

 • AT&T Internet Equipment

15

1

0

What about AT&T's existing customers?

It's come to the attention of most of us that AT&T is actively looking to purchase Time Warner for the small cost of $85.4 BILLION, but I fail to see how this acquisition is going to improve my, as well as anyone else in the same boat, already near dial up service. As a cellular customer of AT&T for

Questions

 • AT&T Internet Plans

139

2

0

0

Can't get uverse or DSL, Trying for 6 years.

Move to my current condo about 6 years ago.  Attempted to sign up for DSL and/or Uverse TV and was told I could not get it at my address.   NO reason why,  contacting customer service was no help.   I had to get these services from Time Warner,  I want to dump Time Warner, bad over priced service.  

Questions

 • AT&T Internet Account

416

0

0

0

Internet Speeds

hello, Currrently my internet download speed is 15.32 mbps. Im needing it to be at least 50. How could I resolve this?

Questions

 • AT&T Internet Features

39

0

0

DSL Frequently Down

My DSL has been dropping constantly over the last few months. We are on our 6th service outage since April. When I call in, I get asked to switch to U-Verse, even though I know there is no fiber line run to my house. Anything I can do to get my service back to reliable?

Questions

 • AT&T Internet Account

274

2

0

0

No Internet Connection- only green wire connected

I had DSL internet set up at my house on Friday April 6, and it randomly shut off today at 1:50pm (I was alerted by my security system that went completely offline because there was no internet connection.) I looked inside the copper transition enclosure, and noticed that only the green + white wire

Questions

 • AT&T Internet Installation

329

1

0

0

Has anyone ever heard of a Cable Pair Stabilizer (CPS) Device?

I was speaking with last chance repair/advanced tech support, and the agent mentioned that her computer was showing a possible solution to my ongoing line issues to install a CPS device, it also said it wasn't available in my area. She admitted she had never heard of that before and had no idea wha

Questions

 • AT&T Internet Equipment

243

21

0

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