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unable to transfer internet to new house, previous occupant's account still active

I just bought a house (yay!) and move in next week. I've been an AT&T customer for over a decade and want to transfer internet to my new house, but because the previous occupant did not turn off their service before moving out and it is weirdly still active, AT&T won't allow my service to tr

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890

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Why does ATT lie about fees and rob from your account?

Your loyalty department lied and doubled my bill when I called to reduce it because of covid. I had to cancel my account over it so I wasn’t locked in a 2 year contract paying $235 for just 2 lines. A week later $30 was taken from my positive balance, without any permission, for an upgrade fee I was

Questions

481

2

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Verifying my account with a credit card that I no longer have

I have been trying to pay my bill online and after I confirm how much, it says that I have changed my 4 digit pin recently so I have to verify my account. It's showing my old card but I need the ccv # and since I haven't had the card for a while I can't get past it to put my new card info in. How do

Questions

180

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Old bills

I called in to get bills from 2019 & 2020. They told me they couldn’t do it that the only available was what I see on the website. I’m sure there is a way as it’s done with a court order all the time

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122

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Need Phone records or payment from 2018-2022

Good Morning, I am currently in litigation and need to provide records proving I have provided my son's mobile phone service and purchased devises for them. I have spent several hours on the phone with customer service, was sent to a Corporate ATT store by ATT customer service agent. One customer se

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84

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How will AT&T accept payment if I switch carriers after account is closed for past-dues?

About 2 months ago, I finally paid off my phone and looked forward to a smaller monthly bill. My bill, however, has not changed significantly, if at all. While paying off my cell, I would pay 80-100 monthly and 25 of that went towards my cell, the rest was service. I was making lots of money at the

Questions

1.9K

4

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Double charged on switching plans

I enrolled in a prepaid $65 monthly plan as a new customer on 3/13 with a $15 auto-pay discount. I was charged $50 (pre-tax). On 4/12 (a day before plan expired), I switched to a $30 monthly plan. All I did was visit my prepaid account, selected the new plan from the list and confirmed. My bank ac

Questions

284

2

0

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Trade in offer and pay off early

Hi, there is a $800 trade in offer for iphone now, I'm wondering if I pay off the installment plan early will I continue to receive the trade in bill credit every month?

Questions

1.9K

4

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Reactivate my Apple Watches and installment plan

In September, I removed the service on my Apple Watch‘s, out it was not explaining to me that the installment would become due if I did that. So, a few days later, when I checked my bill, I saying that the installment plan it came to. So I called customer service and told them to reinstate the watch

Questions

326

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What is the contact for AT&T’s legal department?

We had AT&T at our old home and were very happy with it. When we bought a new home, we were solicited by AT&T to set up service in the new house for Uverse and WiFi. We were quoted a great deal for uverse and cable with fiber for roughly $100 a month.​We moved into the new house, and someone showed

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1.7K

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Closed

Front for Organized Crime

I STILL maintain these crooks are a front for organized crime. AT&T had gone out of their way to make getting a prepaid account as difficult as humanly possible. Every time I call to change my account to something more financially reasonable I get connected to some 3rd world country on the op

Questions

276

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Visual voicemail charges for new lines

I added two lines a couple of weeks ago. I have a total of 5 lines. I have been charged $14.67 for each new line I added for visual voice mail on top of the per line fee. There's no option to turn off the visual voicemail feature either in the ATT app or website. Note that this VVM charge o

Questions

1.1K

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Cannot Transfer Wireless Billing Responsibility via TOBR Web Site

I am trying to transfer wireless billing responsibility to my son but when I try to do so, I get an error message (TBWLSI-008) and that I have to call AT&T support. What does this error message mean?

Questions

875

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CRIM Surcharge

Hi!What is the CRIM Surcharge?Thanks!

Questions

712

1

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How can I keep a number active at the lowest cost

I am moving abroad for 5-6 months and want to keep my phone number active for when I return. What is the most economical way of doing this please?

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845

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Fraud dept

Need to make fraud report can’t get ahold of fraud dept and portal they gave doesn’t exsist.

Questions

581

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Apple Watch return policy?

Hi my husband and I got Apple Watches less than 1 year ago but we’ve decided that we don’t like them. Is there any way of returning them so we don’t have to pay for them any longer?

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1.3K

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Things to Know when Combining your Bill

  Combining your bill provides you with one bill from AT&T, which can include U-verse, Wireless, and DIRECTV Manage all your service in one account. All your services are on one bill. One overall easy payment to make when your bills are combined. Only one due date

Questions

22.8K

15

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What plan do I have

I just got the iPhone 12 pro max and changed my plan to the unlimited elite plan..... I think. I couldn’t do it online and the person on the phone couldn’t give me a clear explanation of my plan. The app is horrible!! I just want to see my plan and payment! Wheee can I find this?? thanks,

Questions

2.2K

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Texting Canadian numbers from a US number

Will I get charged extra on my account to text my mate in Canada? I really want to stay in touch with her so I really want to know.

Questions

383

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