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Carrier Unlock

Hi I bought an iPhone 12 online for my ddaughter, it was said to have been in great condition and carrier unlocked. Which was was lie because my daughter tried to out her sim in and it wouldn’t let her activate it cause the sim wasn’t supported my the provider, at first we didn’t know who the origin

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211

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Error: The system database is invalid. You may need to reset the device.

I am getting the following error: "The system database is invalid. You may need to reset the device." on my ARRIS BGW210-700. I am using IP passthrough to my own router within my home network. Just happened to notice this error when checking in on the device.

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1.4K

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AT&T Next Limit

Does anyone know when or if there is a projected date for AT&T to upgrade the number of phones per contract allowed to participate in the NEXT program? I have 6 lines, but currently, only 4 are allowed to upgrade via NEXT. Any thoughts or advice would help. 🙂

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2.3K

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Add a new line

I would like to add my grandson to our plan, but i cant reach anyone live

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196

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Rebate not being applied, link never sent

I posted a question about a new phone rebate that hasn’t been applied despite MANY calls and trips to the store. At & t replied they’d like to help and made my post Private. They also said they’d send a link so they can help, that reply went to someone that was replying to my post. How can I get

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35

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Active cell phone on another account

Hi, I have the following issue:I bought an iPhone from ebay, locked to AT&T only, and I fill in the unlock form, and they send me an email saying that it's active on someone else's account, and I ask the seller and they say it's a reseller only, please help! ! I try to talk to AT&T on liv

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319

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Can the numbers in my call/text stay private

I am on a multi-line plan. Can i disable the feature that shows my call and text log of all the numbers/contacts i communicate with so the other members on this plan cant see them?

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107

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Question about ph.lines locked or unlocked?

I was just wondering if an account is active with 4 lines of cell ph.service all new devices .Are all 4 unlocked ??? When on a promotional trade??

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49

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Samsung galaxy z fold 4 DONT BUY JUNK at&t wont make it right!!!!!!

Been an iPhone user with AT & T for over 30 years. upgraded to Samsung galaxy z fold 4.  6 weeks later, while zipped in my front pocket, It broke.  Big black line down the center of fold so screen no longer works.  filed claim with insurance and got new one. 275.00 dollar deducti

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339

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Online Account access

PLEASE, PLEASE JUST HELP ME GET ONLINE!!!

Questions

109

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Swapping sim cards on unlimited plan and losing credit

Good morning, Recently, I have been upgrading all of my family members' phones on our newly upgraded unlimited plan. Pretty much all of us were using promotions from at&t.   Such as the trade-in for free promotion for the galaxy s20 FE and some other promotions for reduced pricing. &

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679

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Cross Upgrade with Next Up Lines

I have 4 lines with AT&T and am receiving bogo credits on two of them. I needed AT&T to transfer the bogo credits to the other two lines because the ones with the promotion also have next up on them so when I upgrade I will lose my credits. They told me they can't and I can do a cross-upgrad

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906

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Transfer of Billing Responsibility

So I am moving off my my dad’s plan because he is switching carriers, but I want to keep my phone/line with AT&T. He went through the process on the app transferring it to me, which I received the email and followed the link to accept the transfer. I am a secondary account owner on my dad’s acco

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995

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Upgraded plan to get 5g but just paid for my previous plan a few days ago

ATT, I just paid 55 plus tax a few days ago for my plan but I now needed 5g service so I upgraded to 75 plan. It says I just added 55 a few days ago so how do I simply just pay the difference to enable this new 75 plan to be recognized because now my service is down. Help please fix this issue. I ne

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98

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Billing Issue after canceling my plan

Hi everyone, my billing cycle was 15th to 15th every month. I called the customer support on March 3rd to schedule a cancellation of my plan for March 18th. They said you should call us around March 15 where you billing cycle ends and a new billing cycle starts. I said I don’t wanna be charged for t

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110

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has anyone actually received their Veterans discount?

I was told I needed to submit a copy of my DD214 for a Veterans discount. I did this 5 months ago and was told it would take 3 months to become active on my account. I contacted AT&T 3 months after applying and was told it would be effective next month. Next month nothing so I contacted them ag

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636

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havent received porting benifits

i have ported from mint mobile but havent received any porting benifits from att I heard att offers some amount for porting, hence ported but havent got any. I have joined in nov and activated my deivce and service in the end of nov. When can I exp

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42

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detailed print out emailed to me for as far back as possible

Im looking to have all my records/bills emailed to me with specific data usage details. I want to see every call and every single text from both of my lines. Thanks so much for all your time and help. 

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55

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AT&T has frauded me!

I have been a long time customer with AT&T for cell phone and up until recently, Wi-Fi and TV! But not anymore!!! After realizing that AT&T had been billing me and my wife for 2 year's for 2 phones that we don't have and are not operational, I contacted them and asked to be refunded for almo

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218

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Closed

Front for Organized Crime

I STILL maintain these crooks are a front for organized crime. AT&T had gone out of their way to make getting a prepaid account as difficult as humanly possible. Every time I call to change my account to something more financially reasonable I get connected to some 3rd world country on the op

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253

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