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So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

43

4

Insurance on the wrong phone

I bought Iphone XS Max(buy one) and Iphone XR(get one) from BOGO promotion by adding new line(now suspended phone). But old line (not the new one we added) is using the Iphone XR, the get one phone. And I just noticed new line is getting the insurance not the old line that is using iphone XR. And ge

Questions

 • Account Features

54

1

0

Smart watch order debacle

I am livid. I purchased 2 Apple watches on Saturday using the bogo deal in installments.  I found out that one was backordered so I contacted customer service and he advised me to cancel the one watch and he would reorder a different one .  Once they attempted to reorder it errored that b

Questions

 • Wireless Account

26

1

0

Iphone 5s Data Usage

I am trying to resolve an issue with my husbands phone. He had an Iphone 4 (that was never updated to I.O.S. 6) until a little over a month ago and never had issues with going over data caps. Since he got his Iphone 5s he has been using extreme amounts of data (1gb a day sometimes) and he hasn't cha

Questions

 • Apple

548

1

0

0

iPhone 12 cell plan question

I'm looking to get a iPhone 12 mini next month, but there's no 5G coverage in my area yet. So I don't want to have to change my cell plan until there's 5G in my area. So question is, can I keep my current plan and still get the 12 mini or do I have to upgrade my plan?

Questions

 • Apple

47

1

0

I requested a device unlock on 23rd was told 2 business days

I requested a device unlock on 23rd was told 2 business days. When I check the status it still says "In Progress".  Who can I contact to have reviewed and completed?

Questions

 • Apple

40

1

0

poor phone reception in house after installing HughesNet??

Has anyone experienced poor phone reception after installing Hughesnet satellite internet? I have done all the trouble shooting ATT recommends online and with little luck. I am able to receive calls clearly but breakup in response with all calls. We have 2 bars and that is normal and was no problem

Questions

 • Apple

37

1

0

Closed

Japanese iPhone 7 unlock

I would like to get my iPhone unlocked but when going to https://www.att.com/deviceunlock, it gives me an error after entering the IMEI. This iPhone is an iPhone 7 Japanese Model A1779.

Questions

 • Apple

261

21

0

Is AT&T can lock unlocked phone?

I have iphone 11 pro which i have purchased in march 2020 the phone i purchased was UNLOCKED but now when i change the sim card its showing locked. I dont what is the issue. how can at&t lock the UNLOCKED device.

Questions

 • Apple

163

22

0

QP1207 Error Code on U-Verse app

I see no one responded to the gentleman from Texas who had the same problem. But I will ask again for a fix for the QP1207 error code that I get on my Apple IPAD. Makes that U-Verse App useless... Any help? Thanks Dennis

Questions

 • Watching U-verse TV

179

5

0

How long is it taking to get the Blue iPhone 12?

If I order an upgrade to one of my phones with a blue iPhone 12 on Nov 1, when should I expect it?

Questions

 • Apple

144

4

0

Cellular Apple Watch setup

I'm having difficulties setting up my cellular data on apple watch. I go to the Watch app on my iPhone, click cellular set up, and type in the user id and password. Then it said loading this may take 30 seconds but then it just takes me to a blank page. What do I do?

Questions

 • Apple

29

1

0

Open Nat Type On Phone Hotspot on pc on iphone

DO NOT answer: smartphones do not support UPnP cuz Verizon network support that. 

Questions

 • Data & Messaging Features, Internet Tethering

110

1

I want to watch HBO w/ my provider but it says "too many attempts"

I wanted to watch HBO with my provider AT&T, but I forgot I changed my password. Now I cannot log in on my device anymore for the HBO account because it says "too many failed attempts". Please I just want to watch Euphoria and I already changed the password after it told me "too many failed atte

Questions

 • AT&T Internet Security

48

1

0

AT&T SCREW UP (END USER PAYS THE CONSEQUENCE)

MY LINE WAS DUE FOR AN UPGRADE. I CHOSE THE GREEN STYLUS AND AFTER A FEW DAYS, IT STOPPED WORKING. I CONTACTED AT&T AND THEY SENT ME A RETURN LABEL. I TOOK THE PACKAGE TO MY LOCAL POST OFFICE ON 11/29/2021. I CONTACTED AT&T FOR A NEW DEVICE NOT KNOWING AT THIS TIME THAT THEY STILL HAD NOT RE

Questions

 • Account Features

95

1

0

Device unlock help, this is getting really annoying.

I have requested a device unlock request on the AT&T portal and I messed the request by not confirming my unlock request and now the request is stuck on "pending". It is already 34 days since then, the request is still "pending" and I am tired of putting requests on forums. @Constructive 

Questions

 • Apple

43

5

0

Not receiving group texts on iPhone

I stopped receiving group texts 3 days ago now. In cases where the group texts are not coming in it's clearly because of a mix of android and iOS phones. Things I've tried:restarting the phone - mostly useless, occasionally may grab a couple of texts from the multiple groups I'm inchanging the setti

Questions

 • Data & Messaging Features, Internet Tethering

1.6K

1

0

Receiving Fraudulent, scamming Text messages

I keep getting Text messages from random numbers and email addresses. I just got one from: 1 (410) 100-006 Email: [email scrubbed] I keep blocking these messages but they still keep coming. I did that att mobile protection and security feature that is free but now I seem to be getting more! I starte

Questions

 • Data & Messaging Features, Internet Tethering

332

2

0

Extend wifi using Apple Extreme

Hi, I have AT&T uverse Tv and internet at highest available speed of like 45 mb and need to extend the range of the wifi. The att modem/router is Pace model # 5268AC and my apple router model # is A1521.  Whats best way to extend the wifi range using the Extreme - can I wirelessly connect both route

Questions

 • AT&T Internet Installation

1.1K

1

0

0

Where's my $700 Credit for Trade In

I switched to AT&T because they offered $700 credit with phone trade in (beginning with $40 phone value) November 2019. The store clerk assured that I am eligible for the credit and I will be getting device fee off of my monthly billing cycle. However, after 1.5 years nothing has changed and eve

Questions

 • Wireless Billing

225

2

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