Current status - Denied We can’t unlock your device because it’s no longer active on an AT&T account. Please help! I tried to unlock my iPhone I used to use while I was on AT&T through the official AT&T unlock page, but it was denied. IMEI 359811268828834

My daughter upgraded her iPhone 12 Pro Max back in Dec 2022. The promotion was $1000 for her phone which was in mint condition.  Her iPhone 14 Pro Max was received in January including the return box and label to mail back her trade-in which she did right away.  I have called customer ser

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

Hello, I recently joined AT&T wirless and as part of that, took advantage of a trade in offer to upgrade my phone. When my new phone arrived, there was a return kit included with it. I assumed that was for my trade in and packaged/sent my old phone. However, today I recieved a specified tr

I would like to retrieve my user login for the IMO offer. I finally became the account holder and would like to finish the process.

I recently upgraded my daughter’s phone at the local AT&T store. Went well rep was good, as we were doing the transfer of data she informed us it could take up to 2 hours (it took about 20-30 minutes)to complete. We took both phones with us and let it do the transfer.  Once done I retur

I have an Apple Watch SE gps+cellular it was purchased through att as a gift for be they paid an activation fee and now $10 a month does this mean I have cellular through att even without connecting to a iPhone if so how do I set it up it’s not letting me click set up cellular button

I got an AT&T PREPAID account about two months ago, but the Visual Voicemail doesn't work. My phone is an iPhone 7 Plus. It's an old phone I used with StraightTalk before I upgraded to an iPhone 8 Plus. I got the phone unlocked, and put my AT&T SIM card in it and got a new number. I set up m

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

cancelled account and suspended lines fraud team cancelled service and lines

I'm leaving for Canada this Wednesday and the plan I bought now is ¥65 unlimited Max monthly plan. Do I need to buy a new plan with overseas data to ensure that I can access the internet in Canada?

Starting to get REALLY frustrated. I was seeing a lot of people yesterday who had same delivery days as mine get shipping notifications. Here I am still sitting “in progress”.  I think it’s about time to cancel my order.

It’s a long story but I’ll try to make it as brief as I can. The essential facts are: 1. I had and still have a 12 pro max. This phone, which I fully paid for (with a discount) at the time of purchase, I bought through my employer in October 2021. As part of receiving a special discounted price, yo

Hello   I wanted to check if i can the unlock the phone, but its already unlocked. I tried to use any difference gsm providers and its still locked, but att unlock website said that the phone is unlocked. What i supposed to do in this case? IMEI number is: (edited per community guidelines)

So I'm currrently in the process of unlocking a iPhone 5 16gb to use with my ATT goPhone plan. DeviceIphone 5 16gb ATT GSM Events So farAsk ATT to unlock the device throught the unlock portalRecieved confirmation and waited 2 buisiness daysRecieved a confirmation that the device is now unlockedAttem

So I have been getting an insane amount of flash sms messages on one of my wireless numbers. I’ve called and been told to work with the cell phone manufacturer to fix the issue, to no avail. The manufacturer referred back to AT&T in fact. I know I’m not the only one with the issue, there’s an ac

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

AT&T cannot unlock my paid off phone because they cannot find my wireless account which was closed in 2019. I do have the imei number , passcode and previous account number too. I don’t know how my old AT&T account is not in AT&T database. That sounds weird. Store people asked me

I've had iphones and AT&T for as long as I can remember. It has not been until recently that I've noticed a SIGNIFICANT decrease of network coverage. Most specifically while I'm at work. I work around a lot of computers in an older building that probably doesn't promote the best coverage, howeve

Hi there! I am less than (and almost) half way through my 2-year mobile contract. I have an iPhone 5S. I would like to switch to Android however. My wife has an iPhone 6 and she would like to keep her iPhone. We're on a family plan with AT&T. It doesn't appear possible to change my phone online. Whe