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AT&T trade-in program COMPLAINT

To Whoever It May Concern,In August 2020, my husband and I received an online promotion stating that we could trade-in my husband's old phone (samsung galaxy s9 plus) and get credited $1000 off the new Samsung Galaxy Note 20. Because of the incredible offer and since my husband's phone was already p

Questions

 • Wireless Billing

15

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0

Overcharge

I've just spent 2 hours on hold waiting to talk to someone at AT&T and finally hung up. Ridiculous!!! We lost a phone in March of last year and I'm now seeing that they have been charging me service for the old number as well as the new number since then. I need AT&T to reach out to me to co

Questions

 • Wireless Billing

30

6

0

CAN'T VIEW AT&T WIRELESS BILL

Why am I not able to access my AT&T wireless bill at all?? Each time I click billing to view my statement, I get redirected to the AT&T TV lander page. This is a very serious issue as I'm not able to view my bill. I'm very upset with the website and hope there is a fix soon for it or else I

Questions

 • Wireless Billing

32

1

0

Returned an IPhone 12mini mid-December and a month later my account still isn't updated to reflect return. Anyone experiencing USPS delays?

I upgraded to an IPhone mini12. When I received it in the mail, I didn't even take it out of the box. I could see it was way too small for my eyes. Called ATT, got a return label, and mailed the IPhone mini back to them. I don't have a copy of the label to track it. My ATT account won't let me upgra

Questions

 • Wireless Billing

2

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0

Closed

Comented on my post say you could help

I still have received the promotion I received when I purchased my ipad

Questions

 • Wireless Billing

36

1

0

ATT phone number given to someone else and I’m getting billed

Hello, I have tried to resolve this with issue with AT&T on chat and phone with domestic, premium, business and international customer service reps for at least six hours. No one can help me. I am receiving outstanding notices on my old phone number which is no longer active with my ex-husban

Questions

 • Wireless Billing

43

2

0

AT&T IMO

I know enrolling in the IMO take 1-3 months for the FAN to kick in, but will AT&T credit me for the plan for the 2-3 bills I was not getting the credits for the discount bc of the waiting period??? Thanks

Questions

 • Wireless Account

29

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0

Suspend/Cancel Service, Out of the Country cannot unable to return due to COVID

I have been living in Australia since March and unable to return to the U.S due to COVID restrictions. In addition, I am unable to work and have been living off my savings in order to support myself thus, I spoke to an agent 6 months ago and requested to cancel my service. She informed me I could ha

Questions

 • Wireless Account

28

3

0

Sign in to cancel order, but the option to create a user ID never happened

I ordered a phone trying to open an account & it says "sign in to cancel the order". I've been selecting that, but my email that I made the order with can't be used and the number I'm requesting hasn't been transferred yet, so, all I can do is "check order status". I don't want the order anymore

Questions

 • Wireless Account

32

2

0

Pay As You Go Billing Responsibility Transfer

I am trying to transfer billing responsibility for my pay as you go phone. I'm going from a PAYG to a family shared plan. Each time I follow the TOBr link (https://www.att.com/acctmgmt/tobr/)it takes me to a different login than mine and I can't see any links within the AT&T Prepaid website. An

Questions

 • Wireless Billing

25

2

0

Wrong add-on feature purchased!

Okay so I have AT&T Prepaid and I went to purchase the data hotspot add-on feature that's $10 but accidentally purchased the extra data add-on feature which is also $10. My question is, is there any way you can change the add-on feature to the right one without being charged the cost of $10 twic

Questions

 • Account Features

38

1

0

I was relieved from the AT&T prepaid multi-line account by mistake.

Hi, AT&T team.I was relieved from the AT&T prepaid multi-line account. I changed my plan from the AT&T prepaid multi-line account($65 Unlimited Monthly Plan) to $65 Unlimited Monthly Plan by mistake. Is it possible to undo that? I hope that i won't lose the services associated with

Questions

 • Plans & Features

99

2

0

At&t device Cricket customer

How to sign in to use sms messenger when im a Cricket customer? ?? ?

Questions

 • Wireless Account

110

2

0

0

Details of international call

Need details (phone number/s, NY time of call/s, duration of call/s and charges for them) of international long distance call/s made in the billing period Mar 09 - Apr 08, and from Apr 09 - Apr 17. Thank you

Questions

 • Account Features

22

1

0

Breached Email

My email has been breached and even though I have changed the password 40ish times, the hacker still gets in. Is there a way to lock the account or something so nobody can sign in? Have been in contact with AT&T customer service for the last few days and the only thing they will assist me with is te

Questions

 • AT&T Internet Account

20

0

0

Permanently Locked out of Account

For several months I've been trying to access my online AT&T mobile account, with no success. I did NOT enter wrong password, but early this year when I went into account to pay my bill it asked for a new password. I complied, assuming it was routine security precaution, but was surprised when I

Questions

 • Online Account Access

104

5

0

Losing the Audience Network is a deal killer for me.

Just letting you guys know that killing the Audience Network has killed our relationship. I don't say this lightly after being a U-verse customer and AT&T stockholder for 15 years. But that channel was one of the very few I enjoyed amongst the droves of incessant, pandering networks of simpleton adv

Questions

 • Watching U-verse TV

32

0

AT&T Can't figure out my problem that THEY CAUSED

Friday morning I called to try and switch our account over from T-Mobile. I clearly stated that we wanted 3 phone lines on a single account and that we would be porting over phone numbers. The sales person on the phone somehow created 3 SEPARATE accounts and sent out 3 new phones to our home.

Questions

 • Wireless Account

34

2

0

Billing and Internet Throttling

Good morning,I am paying for Fiber 300 and have only been able to get 100 mbps Down/Up for quite some time now. I had a tech come out 2 months ago and he couldn't figure out why I was only able to get 100, at most 150 on any of my devices. I was directed to customer service and given a new (same mod

Questions

 • AT&T Internet Account

6

0

0

Stop Mail / Complaint

Two questions... One, how do I stop AT&T junk mail from being sent to my house? Two, the reason I want it stopped is AT&T put me in collections for their mistake and so far won't own up to it.  Whenever you try to talk someone all they will tell you is that they don't have a record of the account in

Questions

 • AT&T Internet Account

751

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