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Fraud department contact

Someone opened an account in my name with AT&T U-Verse and I first found out about it when I got a notice from a collection agency. I contacted AT&T which is a struggle as hold times are close to 2 hours and filled out a fraud package they sent me. They then send me a boiler plate letter say

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2.3K

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Definitive link for bridge mode / wireless router behind MOT NVG589?

Hi, I've seen multiple postings, with many suggested alternatives for placing a second wireless router behind my already-setup Motorola NVG589 Uverse RG. Can anyone direct me to DEFINITIVE instructions on how to configure the second wireless network behind the NVG589? My desired configuration is the

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4.7K

11

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Service Cancellation Confirmation

I called customer service today to cancel my U-verse and internet service, but wasn't told I would receive a confirmation letter or email. However, when I read about returning equipment, the website mentions showing a letter or email to FedEx or UPS. How long does it take to receive the confirmation

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610

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Change wireless cable box to use extender

Our living room cable box is wireless & it continuously freezes when we watch tv (like now) and even rebooting does not make it better. We have the ATT extenders but according to Smart Home Manager this cable box is not connecting to the extender in our living room but to the main gateway in a d

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320

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Att Error - they are "double dipping"

It has come to my attention that I have been paying for U-verse and Direct tv simultaneously. In February of 2023 we were told that our services would be switched over to Direct tv and U-verse would be cancelled. This was a switch we did not initiate; we had no choice. We accepted the change and hav

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438

10

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Fiber cable on the power pole fell off and is hanging to about 5 feet off the ground

I got my fiber installation less than a month ago. A couple of weeks I noticed that the cable that was originally bundled with the rest of the telecom cables on the power post was hanging down close the ground. When the tech did the installation he had to run this fiber cable from the post in the ne

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1K

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Switching from U-Verse to AT&T TV

Hi everyone, Hoping to get some help on the process of upgrading from U-Verse to AT&T TV/Internet. Currently, we have AT&T U-Verse and Internet. We've been having some issues the past month or so, where the modem randomly dies, and blinks a flashing red light. This cuts out our cable, an

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5.6K

6

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My at-home internet has lately been spiking up constantly from 100 ping to upwards of almost 10000!?

I play a lot of games and the latency and lag issues are especially apparent when playing multiplayer games like cs:go or in discord. Below is a ping and latency test online that shows that the lag issue occurs almost consistently every four seconds, which is horrendous for playing games or even m

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213

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How to get AT&T as provider versus Frontier for Fiber Internet

Frontier currently is only provider for fiber internet in my neighborhood in Southlake Texas. Prefer AT&T.1) What are limitations for AT&T to become a provider? 2) How do you request area be evaluated for service? 3) Why is Frontier allowed to have a monopoly on fiber internet?We need options!

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222

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U300 Cable service still available?

I have been out of the AT&T service area for the past 13 months. I moved back, and would like to start a U-Verse U-300 service again. I ONLY have very unstable DSL in this area, but the cable system worked very well in the past. However, the AT&T website emphasis is apparently on streaming

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308

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Cancel u-verse internet

Hello everyone! I keep hearing conflicting information on a matter of canceling a service. I am currently on u-verse internet 50mbps, u-verse TV U300, and phone land line. I was told by a technician that if I decided to cancel the u-verse internet I would lose the TV U300. Dose anyone know if thi

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137

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Blacklist, season 8, episode 3 missing from on demand U-verse....Why?

U-verse on demand is missing episode 3 of blacklist season 8.

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315

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ACTIVATION LOCK

If my friend gave me an iPhone as a gift and he forgot his Apple ID password and we tried using recovery mode but then phone is in activation lock. How do I get a receipt of proof of purchase so apple can UN ACTIVATION LOCK MY DEVICE. If I give you the serial number and IMEI number can you please he

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456

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New AT&T Internet Install - What is Needed?

I currently have Comcast cable internet service. I just signed up for AT&T 100 internet. I thought it was self service install but they scheduled a technician to come to my house. Not sure why it cannot be self service? AT&T does not mention what the technician needs to do? Do they need access to a

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762

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U-verse TV

U-verse TV keeps freezing in the evening…..started this week. Works fine during the day.

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812

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Router Making Hissing/Fizzing Noises

I have AT&T Uverse internet at home. I am currently connected and things are working fine. My modem is model number 5268AC (FXN)Within the last 3 days, it has begun to make some strange noises. The noise sounds like hissing or fizzing. It's very similar to what my refriderator does in a cooling cycl

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2.9K

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Settle old AT&T accounts

I am trying to add a line to my cellular service, but I am unable to because apparently I have outstanding balances for DirecTv and uVerse. How can I go about settling these or setting up payments so I can add a line sooner rather than later.

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2K

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Devices will not connect to Airties Air 4921 Wifi extender

I connected the extender received yesterday via Smart Home Manager which shows the extender is connected to the network, strong WIFI signal, solid green light on extender. This is a Pace Plc gateway installed ~ 3 years. We do have Internet access. But 2 of my tested devices (iPhone and laptops) do

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14.2K

33

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Help. How to set up IP passthrough and disable DHCP on a BGW210-700?

I am trying to enable IP passthrougb and disable DHCP on the BGW210-700. My setup is BGW210-700(wifi off)>Nighthawk AC1900 radio off port 1 Xbox Series X (double Nat😡) port 2 Nighthawk switch> Ubiquiti-UAP. 

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5K

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Can I use my own router instead of the ATT modem/uverse Gateway?

I have an old and outdated AT&T Cisco gateway modem. There are approximately 50 devices that use it to connect to the internet.   Just about every time I add a new device, phone, computer, tablet, external router, etc., individual devices stop working on the internet.   It s

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1.7K

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