Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (938)

Relevance
Returned trade in phones in the original IPhone 12 boxes with included labels.

I mistakenly sent my old phones back with the shipping box and return label for my new IPhone 12 pros. I did not copy the tracking number or any information as I thought I did it the right way. They have to of received the returned IPhone 12 pro packages by now and seen that it was not the new phone

Questions

 • Wireless Billing

20

1

0

McAfee Security Suite maxed out on old computers

I downloaded security suite on 5 prior computers that have since been discarded. I need to download it to my new computer but it will not let me because of the five old ones. How do we refresh the licenses and discard the old computers from the list?

Questions

 • AT&T Internet Security

40

1

0

Horrible Customer Service - Internet

Maybe one of you can help me. My family and I have been loyal AT&T/DirecTv customers for 9 years. Unfortunately, it may be time to make a change. We have the bundled service with DirecTv, 5 mobile phones with unlimited plans, a home phone, and internet service totaling about $700 per month. Here i

Questions

 • AT&T Internet Installation

24

1

0

nokia gophone to samsung go phone activation problem

My sim card was too big to transfer directly to the new go phone but I was able to activate my account with the new sim/imu"ime?" card already in the new phone, my old phone shows it is now d/c from the service but my new one wont allow for any text or calls, any solutions?

Questions

 • More AT&T PREPAID Discussions

183

2

0

0

Internet Plan Upgrade & Bundling Discount

I currently receive a $20 per month discount on my current internet plan and am considering upgrading to the next level plan. Will I still receive the bundling discount? It is not reflected when I select the new plan on the AT&T site. Also, does the upgrade require a technician be dispatched or can

Questions

 • AT&T Internet Plans

35

0

0

want rid of dsl but you refuse to offer us anything?

you are wanting us to get rid of dsl but yall refuse to get us high speed internet

Questions

 • AT&T Internet Plans

50

1

0

Internet Support at AT&T is horrific plus they have a idiot of a Chat with Virtual (Edited)istance that darn thing knows nothing!

I've been an AT&T customer since 1975 45 years that a long time for us old folks. I had the old rotary phones they would provide to their customers and I still have the same number. Now I only have Home Phone and Internet. That's enough. A few years back I had them do something my son helped them be

Questions

 • AT&T Internet Account

107

1

0

After internet upgrade, still have old speeds

I was recently upgraded to the 24 MBps plan and have not yet seen any change in speed. I am using speedtest.net and am still registering 5-6 mbps speeds. Tried to reset the modem, any other suggestions?

Questions

 • AT&T Internet Account

1.3K

2

0

0

Order shipped

What the meaning of shipping the order but I will receive after 10 days

Questions

 • Apple

45

5

0

How to file a complaint

I went into an att store to pay off my device. I also had a past due balance due on my account. I had already set up a payment arrangement prior to entering the store, and the representative said this was fine. I made a cash payment of $800 and the representative applied it to my bill instead! I exp

Questions

 • Wireless Account

5.2K

7

0

0

Cannot view prices to upgrade

I currently have 4 lines, 3 with on an installment plan. I preordered the iPhone 6 Plus as an upgrade to a line where I had a tablet, but do the backorder I cancelled it and went to a store and got the regular iPhone 6 and upgraded another line and used the trade-in program to pay off the installmen

Questions

 • Wireless Account

328

1

0

0

LIED AND REFUSED TO HONOR THEIR AGREEMENT!

I called AT&T on November 2, 2020 asking about an upgrade. My last phone was almost 3 years old and I paid it out right. I explained to the customer service rep that I was relocating to London, England in January 2021 and I wanted to be able to pay the phone off. She mentioned the 30 month

Questions

 • Wireless Billing

58

5

0

My phone shows delivered to AT&T and they are denying it was AND trying to charge me $485-attorney?

Dealing with AT&T saying I didn’t return my old phone after I upgraded. I returned the phone on December 7th. Newgistics recieved the package on December 11th and AT&T recieved the Phone back on December 13th 2017. So tracking number shows delivered by Newgistics to AT&T nearly a month ago.When the

Questions

 • Wireless Account

171

1

0

0

BGW210 Backup?

AT&T can't seem maintain the integrity of the user defined parameters in their customer's home routers, so does anyone on this forum know (approved or clandestine) of a way to create a backup of Port Forwarding tables? I have over 20+ devices and they all got redefined with the latest firmware

Questions

 • AT&T Fiber Equipment

104

3

0

iPhone mini delivered to someone else

What am I to do about an iPhone 12 mini that was supposedly delivered today but I didn't receive? I live in an apartment and it says it was left at my door but I've been here all day and it wasn't delivered. I contacted UPS and they said they contacted my local facility and someone would be in touch

Questions

 • Apple

63

1

0

Placed a wireless order for 2 new Apple Watches on 6/14/2020 and they are still in a 'In Progress' status

I placed an order on 6/14/2020 and both watches showed be on order.  One with a delivery date of 6/29 thru 7/6 and the other with a delivery date of 7/16 thru 7/18.  I cannot believe that these watches are unavailable for immediate shipment and I don't want to cancel the order because I signed up fo

Questions

 • Wireless Account

77

1

0

My Support Experience, AKA Upgrade Limbo

2/8 - Went to Sam's Club to upgrade 2 lines with the S21 promotion. Everything seemed to go normally with no glitches. To qualify for the phone upgrade, I had to also upgrade my plan to one of the unlimited plans, and that also seemed to go OK. I got a text from AT&T while in the store thanking

Questions

 • Wireless Account

45

1

0

Trade in

I have something weird going on.I have an iPhone XS Max, and I'm eligible to trade in for a new phone.However, the iPhone XS Max stopped functioning (got dropped - got the screen replaced, but won't connect to wifi or cell). I'm sending it to Apple to hopefully be repaired. Apparently, I did not g

Questions

 • Phone & Device Upgrades

79

1

0

If I upgrade and renew?

I currently have an an iPhone 5 with the same unlimited data plan I've had for years now. If I upgrade to the new 6 will I have to lose my unlimited data? I spend half my days using my data in one way or another; to lose my unlimited plan would ruin my use of any phone even a brand new shiny iPhone

Questions

 • Wireless Billing

352

2

0

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

63

4

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.