
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Yo team well i bought an iPhone 7+ From blackmarket here in Algiers it works all fine but my friend advised me to not update it which led into not having any notifications from all apps asking help from u glory people. thanks.
Questions
•
Apple
Hello, I'm planning to upgrade to the new iPhone 12 Pro Max and trade-in my iPhone X 256 GB (currently with ATT and fully paid off). Would you have the same/similar offers for the Pro Max as you have for the other iPhone 12 models? When can I expect those deals? Thanks, Dejan
Questions
•
Apple
Hi. I recently got the iPhone 12, my previous phone was the 6 and I've had the 12 for about a month now. I noticed when certain people call me the call does not go through, it tells them the call could not be completed as dialed. It doesn't do this to everyone but so far a good amount of people have
Questions
•
Apple
I have placed 2 orders in the last 3 weeks for new iPhone (and not the new 13) and both times they have been a disaster. Both phones I have tried to order have been the iPhone 12 and the iPhone 12 Pro Max both, these orders have been placed and 2 separate times. while talking to the rep on the phone
Questions
•
Apple
I recently received a notification that my device will no longer work after the network upgrade planned to take effect in Feb 2022. On the informational page it states that any phones not capable of utilizing HD Voice (also known as VoLTE) would not longer be supported. After doing a bit of research
Questions
•
Network Coverage
Hi, my upgrade is coming up in April and I have had an iphone 5s for the past two years. I am on a family plan with my grandparents and I have unlimited text. My grandfather will not give me his att info so I can see the pricing for an upgrade, so could someone tell me how much it will be to upgrade
Questions
•
Apple
I have a phone that I can upgraded under contract on 11/12/2014. I'm 99% positive someone told me I could upgrade at the beginning of the month on which your contract ends. So that would be 11/1/2014. I'm not told that is not the case. Am I completely remembering this wrong, or is there valdity to
Questions
•
Apple
I promise that I am an intelligent person, but I am feeling really stupid right now. I was due an upgrade on my iphone in June. I didn't upgrade then, but saved it so I could use it to get the iphone 6 for my husband for Christmas. When I went into the store, they told me that I needed to do the N
Questions
•
Apple
My phone was due for an upgrade which I did and just received/set up (IPhone 😎 but realized I accidentally picked the wrong phone then what I wanted (IPhone 8plus). Is there a way to fix this
Questions
•
Apple
Howdy all, I have be dealing with AT&T for approx 10 years now and until last night I have never met a more professional, kind and polite Rep before til I met Ms. Kathleen Jewel. She works at the Philippines Call Center (I always ask). She answered my call (for reference I was adding 2 lines to
Questions
•
Account Features
I upgrade to the AT&T Unlimited Plus with HBO included yesterday and cannot access my new account. I do not use the AT&T TV service of any kind and only have the wireless plan with my phones. I have tried logging in on the app on my iPhone as well as on my computer and am having a service error pop
Questions
•
Account Features
Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2
Questions
•
Account Features
I have a device used for basic phone phone functions (calls for work but it's not work issued, text, and emails). Now that Call Protect is defunked and forces a upgrade to Active armor, I cannot install it due it it not being compatible on my device. Now I miss all calls that aren't in contact list,
Questions
•
Account Features
I have been wanting to upgrade my phone when my dad's upgrade became available. Had to downgrade a while back, because my old phone broke. My parents called AT&T about upgrades and the new next program. They were told that I could upgrade but that it would change the plan that my family has, becasue
Questions
•
Wireless Billing
On May 25th 2018, I did a chat online with AT&T regarding my cellular service plan. I was wanting to to double check that they would still honor the promotion that I had contacted them about a week prior even though we did not have Directv service. The representative replied that I would receive the
Questions
•
Wireless Billing
anybody know how i could do an early upgrade through apple since i just bought the iphone 11, and they won’t let me upgrade for another 15 months and i would like to in the next 12 months?
Questions
•
Wireless Billing
I have been a long-term At&T customer and I have recently become so disappointed and frustrated with the service and customer support. Back in February, I was offered an opportunity to upgrade my daughter's phone early and I wasn't supposed to be charged the remaining amount owed on the phone. I
Questions
•
Wireless Billing
I upgraded to an IPhone mini12. When I received it in the mail, I didn't even take it out of the box. I could see it was way too small for my eyes. Called ATT, got a return label, and mailed the IPhone mini back to them. I don't have a copy of the label to track it. My ATT account won't let me upgra
Questions
•
Wireless Billing
Looking for ATT UPGRADED Iphone 12 mini 56-826000039282687
Questions
•
Wireless Billing
I have 3 lines on my wireless account, and one of them currently has an eligible upgrade. I would like to transfer the upgrade to another one of the lines, and while one of the 2 lines that doesn't have an upgrade gives the option to use a transferred upgrade, the line of interest does not give this
Questions
•
Wireless Account