I currently have an an iPhone 5 with the same unlimited data plan I've had for years now. If I upgrade to the new 6 will I have to lose my unlimited data? I spend half my days using my data in one way or another; to lose my unlimited plan would ruin my use of any phone even a brand new shiny iPhone

Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

While upgrading my husbands iPhone 4 with AT&T Next, I ordered the wrong device. He asked for the iPhone 6 plus, but I clicked on the iPhone 6 instead. We called AT&T customer service and were told to just refuse the shipment since they were unable to edit the order. Next day, I refused the shipment

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

I decided to look at my upgrade options today, as I wanted to double check that right about Christmas our accounts should be eligible for an upgrade.  It used to be that 18 months into a 24 month contract, we'd have upgrade options.  Now, all we are offered are these ridiculous NEXT upgrades, or to

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

Hello i am about to have a tech come and do the installation in a few days. Is it possible for the tech to do all the installations outside? If anything have it done in the garage which is basically almost the center of the house? Because my parents do not want anyone inside especially with the viru

I live on the East End of Long Island, NY. Optimum.net seems to have a monopoly on service here. I'd like to find an alternative. We already use ATnT for cell service. I just need a fast internet service at home.

Okay so in September 2016 I had issues with my phone to where it would charge at all so att told me to file an insurance claim with Asurion, which I did. I paid the 120 deductible and they gave me a galaxy s7 edge because they no longer made the note edge, which was what I had. Okay so fast forward

I have a grandfathered unlimited data plan on my iphone 4 that is no longer under contract and is upgrade eligible.  I want: A new unlocked phone with LTE capabilitiesTo have a plan that allows me to use my LTE capabilitiesTo keep my unlimited data (in a sense upgrading from 3G unlimited data to LTE

I have something weird going on.I have an iPhone XS Max, and I'm eligible to trade in for a new phone.However, the iPhone XS Max stopped functioning (got dropped - got the screen replaced, but won't connect to wifi or cell). I'm sending it to Apple to hopefully be repaired. Apparently, I did not g

I purchased new iphone 12 max pro & wanted to trade in my iPhone 8 for the "up to $700 credit promotion" but I never got my trade-in labels. I requested them twice online (including online chat 2x) and it's been already 3 weeks. Can't get anyone to help. Someone help me return my old phone so I

I have been talking with AT&T for several days now about getting our fiber equipment moved so that we can install our new rack. We have ADI with a managed router.   The closest I got to having my request heard was when a tech talked to me about upgrading our speed which would also

I've had my uverse for abut 4 years now and I upgraded to the U300 recently.  When I did this I did not get a new reciever for recordings.  I believe that typically when you first sign up the amount of recording space is larger when you sign up for U300 than it is for U200.  I understand that all I

How do you find out the regional manager information to address extremely poor customer service from both the employee and management at a store location; 1971 W. Redlands Bl STE A, Redlands, CA 92373. Just purchased the new iPhone Mini on launch day through Apple. Per the trade-in instructions I

What am I to do about an iPhone 12 mini that was supposedly delivered today but I didn't receive? I live in an apartment and it says it was left at my door but I've been here all day and it wasn't delivered. I contacted UPS and they said they contacted my local facility and someone would be in touch

MY LINE WAS DUE FOR AN UPGRADE. I CHOSE THE GREEN STYLUS AND AFTER A FEW DAYS, IT STOPPED WORKING. I CONTACTED AT&T AND THEY SENT ME A RETURN LABEL. I TOOK THE PACKAGE TO MY LOCAL POST OFFICE ON 11/29/2021. I CONTACTED AT&T FOR A NEW DEVICE NOT KNOWING AT THIS TIME THAT THEY STILL HAD NOT RE

ATT started putting up the lines around September of 2021, (As of writing this it is currently April of 2022) I did not ask about it until I actually noticed it which was around 2 months ago, The fiber lines would need to run (According to google maps distance calculators) about 1,245 ft. The n

Trade in confirmation #(edited as per community guidelines) - Trade RMA was created on 11/30. It's been more than 10bd and I still haven't received my return materials. I did receive an email about timely action being needed, having my device sent in, but obviously I'm not able to do so at this p