Our bandwidth subscription is for 1Gbps. We never reach this bandwidth number (measuring at the AT&T router), but early in the morning and in the evening we are typically getting 750-800Mbps, up and down.  For the rest of the business hours though, bandwidth drops and we measure 250-300Mbp

I bought Samsung galaxy note 8 my unlocked phone from Bestbuy and ever since I changed from Samsung galaxy 7edge with the same sim card on ATT super sluggish and drops/never makes calls now wifi calling n/a. I'm pretty sure it this is due to 5g upgrades happening. issue with seeing screen shots , v

I have significant packet loss at 137.221.68.33 which is inside the ATT network, but not near my location. How do we go about getting this fixed? See text WINMTR Test Below. |------------------------------------------------------------------------------------------||        

We live in an area of Leander Texas that has copper to our homes only.  There are new build homes going in across the street and Spectrum is putting in fiber to those new homes.  We want fiber too and ATT fiber service, at that!  How does my community go about getting our voices heard and getting th

Normally my ping times are in the 10-20ms range during they, but they start creeping up in the afternoon and eventually get above 200ms, with occasional drops. This is impacted streaming services and general internet usability.  I have opened 3 tickets with AT&T, and am now awaiting a serv

I've had crazy high ping times that have made videoconferencing (and gaming) a nightmare. Ping tests bounce from 100-250+, with frequent timeouts. Haven't been able to get any help from tech support after long wait times, either. Same for the rest of my apartment complex — we're all ready to

My internet speed has usually been 400kbps which is pretty crappy. But about 9 months ago it got even worse. it is now 150-200kbps. This (Edited per community guidelines). I'm wondering if there are any fixes to this aggravating problem. I am connected to my router with an ethernet cable.

For 3 years now I have been a customer of AT&T due to lack of providers in my area. I live about 1 mile outside of town and the fastest I get is 10mbps. Which translates to download speeds of 1.3 mb/s. I am also running t-mobile's home internet and it gets the same speed due to the poor signal.

Hey there,I upgraded to 1gbps internet a few weeks ago and have had similar speeds as my previous plan (15 - 17mbps with previous plan -> 20 - 23mbps with Internet 1000). This is on a wired connection, with a network adapter that can handle 1gbps speeds, and no heavy-bandwidth programs running in th

Was trying to find out Why have I been being charged what looks to be two different bills all this time. Why do I have group 1 charges? I have absolutely no group. It’s just me & always been just me since AT&T was Cingular. I feel like I’ve been scammed this whole time paying 45 a month extr

I recently signed up for 1gig fiber and have disabled the wireless on the AT&T modem/router, and am using my own Linksys ac5400 router. I setup passthrough on the BGW210-700 modem/router for the Linksys router, and set the Linksys router up as a bridge. I am getting 800/800 when connected via LAN on

This is beyond ridiculous to have a major outage on during the holidays.. My area has experienced an AT&T Fiber Internet outage since yesterday with no estimated time of restoration. AT&T Fiber can not handle peak seasons such as major holidays with a large number of people on the network. W

Running the Unlimited Plus plan, we get throttled every single month right after hitting 22GB. We live in an area of about 100 people, near a busy highway, with maybe 25% of those people having AT&T. Before 22GB our data is great, 12-15Mbps all day long. The second we hit 22GB of data, we drop to 1-

I pay for 1000MBPS and my speed test shows my download speeds on both my Verizon service phone and Mac laptop are 1/3 of that. When i called ATT the rep said its because i don't have ATT as my phone provider and I'm using a Mac. Suggested I either live with it, switch my cell phone provider to ATT a

I received and activated my new iPhone on November 17. It is now November 30 and when I check the status of the trade-in kit that was supposed to be delivered within 10 days, it is still yet to ship. I attached a picture of the portal when I just checked below. It's already been 2.5 weeks and I'm wo

Does anybody else have ATT router and Chrome OS connectivity problems?  My internet connectivity both through the ethernet cable and wireless is unreliable. Sometimes I don't get any connection and the webpages time out and I get an error message on a gray screen saying that there is no internet con

When i got the internet installed before i left Comcast, att sales promised a dedicated guaranteed speeds of 100mb with the promise of installing fiber 1gig speeds at my house in 3 weeks. they even created a ticket to inquire about when the 1 gig will be installed and then the sale person told me th

I am having an issue with content loading very slowly (websites like facebook and instagram) or not loading at all giving me a "failed to open page" message on other websites (facebook and macrumors). I am getting very weird results. Speed tests show full speed of the modem being detected. I have re

Same issue encounter as in this post and this post Only time the internet is stable and works consistently is when I am on VPN. Speedtest.net test couldn’t run and gave a ‘socket error’ message Lot of requests just get stalled.

We have a home in a middle class neighborhood in South Miami, FL. The best internet option available - from AT&T or any other carrier - is 18MB.  A few blocks in either direction (you can guess the economic status of those neighborhoods) has full Fiber internet services from AT&T and t