I purchased an ”unlocked” phone on ebay + a new mini sim card on ebay. both arrived. i put the new sim card in. i then went to att.com and tried to activeate the new sim card. each time i keep getting an error message. i called att and they were not able to help me. they said every time they try to

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

I bought a new phone to replace my unusable broken one. To activate this phone, I need to transfer my phone number, however I cannot transfer the phone number from my old phone to this new one without activating it... so I'm stuck in a bit of a paradox... I'm not sure what to do. How do I transfer m

I previously had an HTC U12+, bought this S21, brand new, factory unlocked. Just popped my old SIM in and started using it, without issue for over a year. Yesterday I had my Galaxy watch activated and tried to setup numbersync. Which wouldn't work because the network thought I still had the incompat

Customer Service said my iPhone 7 IMEI is incompatible. I spoke to Apple and they said it was a valid IMEI (it was both purchased unlocked and repaired for free by Apple). Why would this not work on their service? Rep was not knowledgeable on plan features or why this IMEI isn't supported.(and I h

I have an At&t contract phone but I'm in Canada most of the time and I'm wondering if I can add a Canadian carrier to the eSim on my phone to get a phone number local to Canada? I see at&t uses Canadian carriers when it is roaming when I'm here. Any help would be appreciated. 

My husband is an ATT customer (iPhone 8) and I am trying to upgrade him to my old Verizon I phone XR. I tried putting the SIM card in the XR but it is telling me it will not work. I know there is away to do this. Can you please assist me with this?

Greetings.. My AT&T Galaxy S10+ is unlocked. I received the code to unlock it. Then the unlocked AT&T S10+ is able to read my Indonesian SIM card which works fine in my other device (Samsung A03). Meaning the network compatibility and Sim Card are working fine. My problem is that the

Hello. I currently have two SIM cards, one SIM and one eSIM, both are activated at the moment. For cellular service, the European eSIM is selected as the only one and cellular switching is turned off. The eSIM is also selected as the primary card. I want my American SIM card phone number to remain

I was switching my sim into a friends device to see if his device was looked, and my sim is looked now! How can I reactivate it !I need it for this weekend! Could you help me?

I tried converting my current physical SIM card into an esim through settings in order to transfer the esim to my new iPhone 14, but I decided against it and deleted the esim. But now, on my old phone (the one with the physical sim), it says “SOS” only on the top right corner of my phone and can’t u

Hi, I have received the Unlock code from ATT for ZTE SPro 2. But i don't get the message mentioned in step 3. The device recognises the non-ATT SIM but no pop-up message to proceed with unlock. Attached is the image of the screen i get once i power it on. Please help. Using a Non-AT&

I received an email saying my unlock code was approved but it makes no sense, and I'm wondering if someone can help me? I bought a locked AT&T phone (paid in full) direct from Samsung for Straight Talk (who was owned by AT&T) and for some reason Straight Talk decided to switch to Verizon. Be

Hello,   I've been a pre-paid customer with AT&T since 2018 and I bought my iPhone there. In March 2020 I broke this phone and bought a new one (iPhone XR) at AT&T. I immediately paid the full price of the phone and I was told to get a new pre-paid number with the phone, so I did. I also paid for on

I am thinking about swapping to a different mobile service provider. Can I take my SIM card out of my iPhone and put a different  sim in to test their service, and if I don’t like their service can I swap the SIM cards back without any consequences

I have a Netgear Aircard A770S, during the pandemic the account wasn't used for 2 years so AT&T deleted the MyGoPhone account. The unit powers up just fine and says "Registration Error SIM not provisioned - MM#2".  Called customer service and they explained the account had been deleted due

I recently bought a SIM card from Mobal (a Japanese data company) since I'm going abroad in a couple days, and when I downloaded the APN settings while checking out/activating that card, my ATT one now doesn't seem to want to work anymore. I've got full bars and I can call people (not text) but it w

I have an AT&T brand Samsung Galaxy S8 unlocked that I was using with the prepaid service Straight Talk on the AT&T network. I left Straight Talk to go to another prepaid service called Visible on the Verizon network, and take my number with me. IMEI was verified compatible, but when I put t

I went through the unlock process and received approval.  The status shows approved.  I've attempted to put in 3 different sim cards (non ATT, we now live internationally).  I know this company Tigo is supported because I have two other iphones that were originally ATT that are working fine, includi

Hello, I recently purchased an iPhone 14 and it is not showing up under my listed devices. Due to this I cannot request an eSim to active the device, please help.