Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.3K)

Relevance
Lock e-mail account from password resets

I have an ATT e-mail account and it keeps getting locked with a message that two many incorrect password attempts were made. The most recent time, the security questions were also cleared.  I want to prevent changes to the account unless someone has the password and or the passphrase.  I

Questions

75

1

0

Websites Silently Blocked

I'm getting notifications about blocked websites from the mobile app but I'm not getting that message on my laptop when the block occurs. It appears based on the attached screenshot, that the blocked website is an ad server on a large media website that I'm viewing.  If I directly go to that w

Questions

50

1

0

Old Bellsouth account, can't change recovery emails

Someone keeps using my account to send spam emails, I've tried changing the password several times to no avail. I think part of the problem is that the recovery options for me are messed up; I am unable to add or remove recovery emails/phone numbers and there are some clearly fraudulent emails set u

Questions

134

1

0

0

Locked out of email / no way to reset

My SBC email says I am locked out of my account.  But I didnt even try to log in or type a password wrong, I just opended the email page and got that message before even typing anything.    When I click reset password the only option to reset passwrod is to send an email to the email address that i

Questions

37

0

0

0

Someone keeps trying to gain access to my e-mail

I've received the same e-mail 4 or 5 times over the last few months from at&t saying that I forgot my User ID and have requested it which I have not. Someone is obviously trying to gain access, but I assume since it is e-mailing me and not some e-mail they have access to they shouldn't be able t

Questions

159

1

0

unable to download mcafee

I am trying to download AT&T security powered by MacAfee and coming across the below error. I see in forums that this issue is resolved and reached out to customer care several times. I was told necessary ID was activated and transferred me to Mcafee support, due to the same error they could hel

Questions

67

2

0

Need to Delete Sub-Account

I have seen some posts which say sub-accounts cannot be deleted, that they need to be disabled for 90 days before they are auto-deleted (which is kinda silly). Other posts I have seen seemed to indicate that a sub-account can be deleted, there are actual steps to do so, but I cannot follow those ste

Questions

35

1

0

8 months of continuous attacks even after moving and changing routers 5 times

I’ve been dealing with identity theft, dos attacks and network attacks. Not only do the dos ICMP requests originate from their one (and only) dns server and as someone who has a degree in CS I decided to test the network on my own. In my little at home pen test I found not only is the DNS server ext

Questions

58

0

0

Hidden Apps

Can my parent see my parent see the apps I've downloaded and hidden? Also how do I delete hidden apps from my iPhone? Ex: I download a VPN it asks to become a configuration in my settings, I delete the VPN, will my parent still be notified?

Questions

33

1

0

Valid Email link?

I have been the victim of a cyber attack and now noticing all these things and don’t know what to think. While speaking with a representative on the phone they sent me this link to validate my email address. Is it legit? https://clicks.att.com/OCT/eTrac?EMAIL_ID=167719509&finalURL=https://m.att

Questions

16

1

0

enable mac filter

router 4111N. I have located the appreciate mac address for the device is would like block.  I select mac filter select save and receive error message.  The device is in the blocked column for device I would like to block.  

Questions

64

3

0

Forgot secure mail key

I set up ATT email on my laptop and used a secure mail key for the password. Now I am trying to set up a new laptop with ATT mail, but can't remember the secure mail key that I used. How can I find it? My email client just shows "dots" for the password.

Questions

78

0

0

anyone victim of TERRIBLE Support and website services of AT&T

I have cell phone and internet with AT&T. Terrible website.. most of the links keep circling around and dont load. Its been 2 years, NEVER once I am able to install the Internet security suite. THey are ever ready to take payment, but terrible service,. Phone calls get disconnected, nobody cal

Questions

37

1

0

IMAP / SMTP Rejecting Login Credentials with Outlook

Over the last 48 hours I have been experiencing some issues with signing into / retrieving from my ATT.NET email account. I have noticed that my iPhone was coming up with rejected credentials even though I hadn't updated my password at all. I deleted and restored that account on the iPhone and chang

Questions

130

3

0

SPAM / SCAM CALLS COMING FROM MY LANDLINE NUMBER

Today I received a call from a woman who screamed at me for calling her home from my landline number. I never made this call. She insisted that she was calling to report my number as fraudulent. What can I do to ensure this doesn't keep happening?

Questions

183

3

0

GETTING CONSTANTLY REPORTED AS SPAM GENERATOR!! HELP!

Hello!! I have my business internet and I've been constantly reported as spam generator and got my IP blocked to send emails. They say is an IP issue and should block Port 25, I've seen that At&t blocks Port 25, but my computers keep on being reported. How can I solve this issue? I need some hel

Questions

44

1

0

Deactivate old computers connected to McAfee Internet Security Suite

I am trying to figure out how to deactivate any unused computers from my McAfee Internet Security Suite that I have directly through AT&T. These are computers that I no longer have access to, so I am unable to uninstall the software. I contacted McAfee directly and they stated that they do not h

Questions

287

3

0

AT&T Timeout popup message when browsing

Windows 10 Firefox 95.0.2 I'm concerned about possible fraudulent spoofing of AT&T, seeking personal account info, on my computer while browsing: I rarely log in to my AT&T account online. Periodically, I get an AT&T popup message come up while I'm in the middle of browsing the in

Questions

603

3

0

Galaxy Note 8 Firmware Hack; Webkit. Incorrect "Network Provider" Numerous issues-

Software updates are not available. Location is always incorrect. Wrong browser. Duplicate apps in settings. Even my *network provider" which is AT&T cellular is incorrect. PREPAID account with AutoPay. Upgrade isn't an option for me and this Note 8 has obviously been hacked. Very concerned abou

Questions

29

3

0

Hijacked account, still NO HELP from AT&T!

Last week tried to log into my home internet account. The password didn’t work, so I reset it. When trying to log in with the new password, the system asks to enter code that it sends to the phone. And here is when things go terribly wrong. The number on the file has been altered and has (and had) n

Questions

74

2

0

Not finding what you're looking for?