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Active cell phone on another account

Hi, I have the following issue:I bought an iPhone from ebay, locked to AT&T only, and I fill in the unlock form, and they send me an email saying that it's active on someone else's account, and I ask the seller and they say it's a reseller only, please help! ! I try to talk to AT&T on liv

Questions

 • Wireless Account

272

5

0

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I get paid in 3 days

I’d like to request an extension on my past due amount on my bill.

Questions

 • Wireless Billing

39

1

0

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service not activating

Just upgraded to an iPhone XS. I switched my SIM card and did the iPhone setup, but I do not have cellular service.

Questions

 • Apple

109

1

0

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How does Mobile Insurance work?

Suppose my phone is malfunctioning and feezing alot more frequently. Do I have to contact "Asurion" and tell them about my phone? Will they ship me a new well working phone? Just like that? Can someone please tell me exactly how their replacement went? I also need to know how much i need to pay exac

Questions

 • Network Coverage

7.9K

7

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0

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Trade In Possible on Next 24?

Hello, I was just wondering if i could trade in my Galaxy S6 Edge+, 64gbs for either a iphone 6/6plus or even though this is a stretch the 6s + alittle money down.    I am currently in a plan BUT my upgrade is nearing soon since i used someone elses upgrade to get this phone. The reason why i want t

Questions

 • Samsung

1.1K

5

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0

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International Travel Pass

Hello,      I will be going overseas for a few weeks and got the basics on what is charged for usage, but I have two questions that just want to know the setting my iPhone needs to be in.  If I’m using my phone on Air plane mode with Wi-Fi, will that trigger the $10 day pass?&

Questions

 • Account Features

38

3

0

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Silence Individual caller at night

How do you Silence an Individual caller at night only when asleep? I need to know if they call during the day when I’m awake, but would like to silence them at night only.

Questions

 • Device Features

22

1

0

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Cannot access internet using cellular data with Secure Family app

I have installed the companion app on my kid’s iPhone and set bedtime limits from my iPhone. However, during the day, when he should have access to the internet using cellular data when away from any WiFi, his phone is not able to get access, even though he had four bars of cellular signal. However,

Questions

 • Data & Messaging Features, Internet Tethering

66

1

0

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PUK CODE FOR IPHONE 8 PLUS

My iphone 8 plus is paid off . I need PUK CODE to UNLOCK it . I have a new SIM CARD for another compatible carrier.

Questions

 • Apple

102

3

0

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Caller Name ID on Iphone

Does anyone know when caller Name ID for Iphone will be coming.   Currently live on Verizon and TMobile iphones, and At&T supports with some phones, but no iphone yet.  This is a huge feature for me, as I use my phone for work, so most of the ppl calling are not in my phonebook.  Would love to see w

Questions

 • Device Features

7.3K

13

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0

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Device Performance - Fountain of Youth Tips For Your Phone!

Like your car, your smart devices need a routine tune-up. Below you will find tips on how you can improve performance on your device and keep it secure. The Basics – Updates, Storage & Battery Performance Updates Updates are important. Not only can they improve device performance, but can

Questions

 • Other Phones & Devices

10.9K

8

0

0

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Closed

Official iPhone XS & XS Max Tracking Thread!

Hey Everyone!!   Another exciting year for us to get our hands on the all new iPhone XS/XS Max.  I can't waitttttttttttt to get my hands on the new 512GB Gold iPhone XS Max!!   So let's do the same thing we did last year. Answer the following: Which iPhone did you purchase (size & color), order date

Questions

 • Apple

51.6K

298

0

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What happens to WiFi when the phone moves beyond the router’s range?

What happens to WiFi calls on AT&T when the phone moves beyond the router’s range. Is it dropped or will the wide area network pick it up?

Questions

 • Network Coverage

63

3

0

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How Do To Forward Cell Number to Another Number when Cell Phone is Broken or No Power

How can I forward my cell phone if its dead or does not have power to an alternative number? For example, with Verizon I can go online in the web portal to forward the cell phone number to another number.   Note: This is critical when working in emergency management roles, situations w

Questions

 • Other Phones & Devices

321

4

0

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Replacing my Iphone at apple store

I want to replace my iphone since my other one was liquid damaged.  I was looking to replace it at the apple store, but i was wondering if  i could move my current att plan to the replacement too.

Questions

 • Apple

570

2

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How do I activate a SIM device with my phone number?

I tried to activate the SIM device online but then it assigned a new number so I had to cancel it. I don't want to reactivate service because I'm concerned that it will only activate a lost phone. My husband won't let me use his phone because it recognizes his number and uses his account. I can't ca

Questions

 • Other Phones & Devices

409

5

0

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can text messaging history follow to a new cell phone

Just changed from an old Android to an iPhone 13 Pro Max.  Is there a way to bring forward to the new device the text messaging history seen on the Android? 

Questions

 • Apple

107

2

0

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Physical prepaid sim card (12 months) to esim

Hi I'm using 12 months prepaid service (physical sim card) and now I need esim cause I'm gonna change my phone which only accept esim. How can I use this prepaid plan in my new phone?

Questions

 • Account & Usage

203

5

0

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Different color phone on account

So I noticed my iPhone shows pink on my account but i have a green one? Should this be something I have to fix or just a glitch. It took forever for them to get my line working I would hate to call and have them move things around and I’m out of service again. :/

Questions

 • Apple

43

1

0

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Unlock device/ Bill assistance

Hi, I have been trying to unlock my previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours

Questions

 • Device Features

264

2

0

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