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Worst customer experience ever with AT&T!!!

Experiencing the worst (non)-response from any company I have ever done business with.  After being offered a "promo" tablet, a new in-authorized line of service was added.  When I tried to cancel I was then offered a lower rate to not cancel with the understanding I could cancel at any time.  But n

Questions

 • Wireless Billing

440

6

0

Mobile Billing Purchases

I am an AT&T Customer and I am trying to figure out how to enable Mobile Billing to my Google Play Store account.....everytime I call AT&T they act like they don't know what I am talking about even after ive explained it multiple times and in different ways that I know best of how to explain

Questions

 • Wireless Billing

19

2

0

Transfer Billing Responsibility - No wireless account found

I am trying to transfer billing responsibility to a different account, but when I click the ToBR link at https://www.att.com/tobr, it gives an error stating "TBR0050: No Wireless Account found."

Questions

 • Wireless Account

473

3

0

0

Can't login to my account

I've been an At&t prepaid customer for years now and as of recently i haven't been able to login to my account. Every time I click on "forgot password" it says one can't be provided and that I have to try in 60min....every single time. Also it seems like my credit card is being charged earlier a

Questions

 • Account & Usage

22

1

0

Non-payroll Worker Account flagging request

Hi,  I am a non-payroll worker (Contactor) who just created a forums account to help lend support in my off-times. On account creation, I made sure to check the box that asked about employee status and listed my at&t uid, but my account wasn't flagged for the correct rank for some reason.

Questions

 • Community lounge

55

5

0

email cancelled account

We have been with AT&T for 17 years. We have had the same email account for 17 years with at&t. We have been cancelling the same share plan since Nov 2019 and it will not be taken off our bill. I have called repeatedly and finally started getting everything in Chat and print. They are still billing

Questions

 • AT&T Internet Security

28

0

0

Unable to access Activation Portal! Store employee couldn't activate my SIM

I am unable to access the Activation portal for AT&T Prepaid (https://www.att.com/prepaid/activations/) - the page only brings up a "loading..." text and never actually loads. Is anyone else having this issue? Thanks

Questions

 • More AT&T PREPAID Discussions

37

1

0

website not loading

Hi, I have a French healthcare provider and since switching from Spectrum to AT&T fiber I have been unable to access the website of my healthcare provider (https://mgen.fr/mon-espace-perso/mgen-connect/). At first I thought there was a problem on my mac. But when using my work VPN I recently

Questions

 • AT&T Fiber Equipment

25

4

0

Voicemail retrieval

I can’t access my email I got an error message set up visual vm but it’s never worked now I don’t get any        

Questions

 • Account Features

129

0

0

0

I am locked out of my email on my computer

I am logged into my email on my mobile phone, but haven't been able to log in on my computer for about four weeks. I try to reset my password and I keep getting a care code 201 {LU100} error message.

Questions

 • AT&T Internet Account

46

1

0

ATT sim card has not arrived after weeks of waiting

I tried to sign up for an ATT prepaid plan and have not received a sim card after several weeks of waiting. My local ATT store told me that my phone number is "on reserve" pending arrival of the sim card, meaning that they can't do anything. So where is the sim card??? I have not been able to use re

Questions

 • Account & Usage

146

2

0

Service not working!

I own a Iphone 6 and for the past few days, my service has been disconnecting constantly. I've tried everything they say to do online - restart your phone, reset your network settings, readjust your SIM card, update your iphone, update your carrier settings - but it just keeps going in and out. It m

Questions

 • Apple

34

1

0

Ripped Off!

I have tried for the past 9 months to resolved my issue: I purchased a new iPhone in December 2019, I had to return it by mail, was told over and over that my refund would be processed once the phone arrived at the warehouse (which it did), I never received my refund and continue to get charged mon

Questions

 • Wireless Billing

23

1

0

Closed

$2,300 in Fraudulent Long Distances Charges

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's p

Questions

 • Wireless Account

27

1

0

Receipt

How Can I get my receipt of auto-payment prepaid bill?? Also, I changed credit card for payment more than 3weeks before bill charged,  However Charged from OLD card! WHY??   

Questions

 • Account & Usage

26

1

0

Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

 • Wireless Account

69

2

0

Lack of coverage in TX, LA, OK, MI, RI

It appears that a squirrel knocked out about 1/3 of all the AT&T cell towers this year?  What happened?  No one in my family that has AT&T can make or receive calls except on the highways.   Cell coverage has been very good for 6+ years here and in other states until thi

Questions

 • Network Coverage

26

2

0

device unlock problem

I live in Korea and bought a Samsung tablet for AT&T in the US.I have to unlock and use it, but the following message keeps appearing on the AT&T unlock device web page."Oops! Looks like we're having network difficulties. Try again later."I've tried it on all browsers for a month and it does

Questions

 • Device Features

18

1

0

Unable to Access Voicemail on IPHONE 6 PLUS

I am unable to access my voicemail, my entire list of saved voicemails have disappeared. I have went through and done airplane mode and switched back on, didn't work, I have reset my network settings multiple times, still gone. I can't even call when dialing 1 on my phone, I have absolutely no acces

Questions

 • Apple

27

1

0

System Error - Charge Backs - Cancelled Lines

Hello, ​ I ordered two additional lines of service and phones about two months ago. The orders never arrived and I contacted ATT regarding this issue, the first couple of agents I spoke to processed additional orders for the same two devices and service, but since I was unsure after that call, I d

Questions

 • Wireless Billing

19

1

0

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