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Att cloud app not working

Hello, I have restarted my phone, deleted the app, restarted my phone, deleted cache, deleted data. All to no avail. App gets stuck on the loading screen, i can't even sign in or access my pictures. Phone Samsung s21ultra on the latest software

Questions

38

5

Can't download pdf / jpg attachments

On Chrome or IE, I cannot download pdf and jpg attachments. I receive an error message everytime I try.  The current workaround is to forward the email to gmail and download there or switch to the basic version of Yahoo email. Thanks, Jon

Questions

811

2

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AT&T Charging me for a returned iPhone XS MAX

In August I purchased an iPhoneXSMAX and then returned it in exchange for an iPhoneXS. I shipped it with the AT&T return label from the USPS in manhattan and have been continuing to be charged for the device ever since. - The USPS confirmed from the tracking number that a AT&T hired pick up receiv

Questions

83

1

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Unable to log in to Harman Spark/can't reset password

I have been trying to log in to my spark (wifi was already set up so that's working) but it keeps telling me incorrect username or password. When I click to reset the password and fill out the info I get the email, and I cab click it to enter a new password, but when I click to save the new passw

Questions

45

5

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I can't access my account

Good evening, If I want to chat with the employee and ask for help or if I want to send a message request for help, I need to login which once again I am not able to do. Please help! I reached my home in Serbia to find that my At&t sim card is not working at all. I am not able to cancel the automati

Questions

101

1

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Wifi calling is bugged on Note 4

Wifi calling is bugged on Note 4. Have talked to 5 tech supports with no solution:1. Verfied network settings in phone are correct.2. Tried multiple wifi connections and multiple 4G lte areas.3. Emptied Cache in phone.4. Reset phone.5. Started phone in safe mode and tried.Last resort is do a Full fa

Questions

1.4K

16

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Group Texts Failing

Hello AT&T,   I've been with AT&T for decades and this failing group test is a HUGE defect that is making me switch carriers.  Why hasn't AT&T resolved this group text issue after many years of complaints?? I am in the tech industry and when we hear of the same case issues repeatedly, we fix the iss

Questions

57

4

NBA League Pass Listings missing

Anyone else have this problem? My NBA League Pass listings show "Off Air" tonight and last night. I know there are games both nights; even last night I was able to setup a Manual recording by channel, date, and time.  I just want the listings updated accurately. I go to Help->Troubleshoo

Questions

41

3

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How to install wifi

I was told I get att internet at my apartment. I cannot find the broadband jack but my apartment does have this smart home set up, called Alloy. Any tips on how to get my wifi set up.

Questions

45

1

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Software update HELP!

I live in Morgan City, Lousiana but i still haven't received my update for android 11/ One UI 3.0 and I'm really looking forward to it At&t doesn't make there firmware available to the public so i could do it myself i have a Samsung Galaxy Note 20 Model: SM-N981U Baseband : N981USQU1BTIF CSC: N9

Questions

368

4

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Account unavailable error message

About 2 hours ago I turned on my receiver to watch TV and I was not getting a picture on any of the channels, it was just a black screen. My other 2 receivers are working as normal so I power cycled the faulty box and now I am getting the error message: Account unavailable This Set Top Box doe

Questions

608

1

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MMS Messages failing to download on Prepaid Plan

I have an AT and T prepaid plan, but no data plan. I have used this plan without issue for at least three years.  In the past month or so, some (but not all) of the mms messages (picture messages and group messages) show up as "New multimedia message.  Receive?" and then when I hit "downl

Questions

406

5

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U-verse TV Everywhere Authentication Error

I have AT&T U-verse U300 and every TV Everywhere app and/or website I try to login to tells me that I am not authorized or that I need to contact my service provider. Any help would be much appreciated!

Questions

364

3

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PACE 4111N modem Red Service light

My PACE 4111N modem sometimes has a red service light. I have tried to reset and reboot multiple times. I have tried to get as far as I can on my own when the screen asks you for your billing information and to reset the PPP Username and Password. After this point it gives the message of " The Inst

Questions

246

1

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SMTP Server to SMS Messaging

We are a small video surveillance company and we have a SMTP server that used to send SMS messages to recipients to alert them of motion detection, or door opened or other sorts of messages. This has worked flawlessly for the last 10 years. Recently (About 3 months), the messages are now bouncing ba

Questions

395

4

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Need Changed IMAP port incoming server Due to 0x800ccc0e error message (9/2022)

My current port for IMAP incoming email is 993 that appears to be incorrect having been changed by AT&T. I know this  due to an error code 0x800ccc0e.  My outgoing SMPT port was tested and fine.  What is the new IMAP Code?  The error code states as follows:

Questions

84

4

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Email. Can not log into my sbcgloabal email.

I go to yahoo mail and try to log into my email but every time I enter my email adddress it sends me to AT&T Error page. It says Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you we

Questions

128

5

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Visual Voicemail Samsung galaxy s10e (AT&T branded SM-G970U)

How do I get visual voicemail on my Samsung galaxy s10e (AT7&T branded SM-G970U). The Google Play App shows its not compatible with any of my devices  This page https://www.att.com/support/article/wireless/KM1009152/?source=ESSZ0SSPR00T1EsEM&wtExtndSource=20210928205608_AT%26T+Com

Questions

216

3

Charged for ACP

My ACP has been charged to my regular DSL bill, hopefully by mistake. The total bill for DSL is $94.  It is usually $64 monthly for DSL.  The $30 ACP was added and I'm frustrated and can not get help.  I keep getting forwarded back and forth to different departments.  Clearly, t

Questions

100

1

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Reporting a Bug in Smart Home Manager [Error 205.7]

This has been reported previously here in the forum, with no resolution. It's a genuine bug in the software and should be easy to replicate on your end. This happened on an iPhone 11, fully updated. (My iPhone 8+ did not have the same problem, nor did my PC.) Download and log into the Smart H

Questions

704

4

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