
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
When I sign into to my e-mail I am automatically being signed into Messenger. How can I turn this off?
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
Closed
Hello Samsung Users! As of 5/17/2016, Android Marshmallow has been released for the Samsung S6 & S6 Edge! Thank you to the community over on this thread; we couldn't have done it without you! Check out att.com/softwareupdates or keep reading for more details.
Questions
•
Samsung
Accepted Solution
Official Solution
Hello All, On the average how long does these Uverse boxes stay on before they go to sleep or go into the blue screen with the press OK to watch uverse mode. I currently have the CISCO DVR with 5 of the CISCO IPN330HD receivers. ThanksCraig
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
Now there is some trouble among our family plan members. We want to change our account holder and one of our original member would be the new holder, while other things keep the same. Only the change of role inside the family and the original holder will leave after that. Is this possible?What will
Questions
•
Wireless Account
Accepted Solution
Official Solution
What is the difference between the 2 my Bill due date is the 5th but my billing cycle starts the 11th? Also i added a new line about 2 days after i paid my bill last month but my bill is still the same price other than an extra $6 does it not show until january or will thier be another bill this mon
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Yesterday I made two calls on my phone and it appears that I overpaid. My first call lasted 2 mins and 55 seconds according to the message at the end of my call and I was charged 40cents. I am on a ten cents a minute plan so that is 10cents extra. My second call I was charged 80cents for a call t
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I switched from sprint to Att 4 months ago. I had 2 fully paid for I phone XR, that I traded In On a promo that was supposed to reduce the cost of the I phone 12’s by $700 each. I canceled one of the lines fully knowing that I would have to pay full price for the phone that was associated with the l
Questions
•
Apple
Accepted Solution
Official Solution
Please they can see what time on my phone and they arnt letting me stay up
Questions
•
Apple
Accepted Solution
Official Solution
Check out more features on myAT&T. How to Manage your Email Login, scroll, and select “My plans & features” Hit the “plus” button next to your service and select “Manage my network & email” Select “Create or manage email” -ATTU-verseCare
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
Hi I have the 2gb fiber and I am planning to buy the TP-Link Tri-Band BE19000 WiFi 7 Router (Archer BE800). Can I replace the Courant modem from ATT that I have with this? Can I connect the fiber cable behind on TP-link cause has port for that. Thanks
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Received the following email from prodigy.net! Mail Center {personal content removed for safety} Doesn't seem possible that it's valid, it asks for my password! Due to the congestion in all prodigy.net users and removal of all unused prodigy.net Accounts, prodigy.net would be shutting down al
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
Sent my trade in phone after receiving my new phone January 11, 2021. Since then the tracking status is still the same: January 15, 2021, 11:00 pmArrived at USPS Regional Destination FacilityDALLAS TX NETWORK DISTRIBUTION CENTER I'm worried that ATT might not credit me and will bi
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Check out more features on myAT&T. How to Compare your Previous Bills Login and select “Go to billing & payments”. Scroll to “Compare bills” and select “Show more”. -ATTU-verseCare
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
I am considering getting U-Verse and I am not totally clear on if you guys use Motorola or Cisco boxes. I come from a Motorola Cable box and was wondering if I could see demos of the interface on both those brands if you offere both.
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
It appears my Yahoo email account has been hacked. When I went in to change the password, it told me I had to change it via my merged AT&T account. Well, I haven't had AT&T for a couple of years and never unmerged that account from Yahoo after I left, apparently. When I try to go in with my former A
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
I just got my grandmother's old phone and changed the voicemail yesterday. The problem is that I forgot to record it so I could keep a memory of her voice. My mom was really upset when she heard it and I am now too. Is there any way to put it back to the old greeting? I would even be happy if I just
Questions
•
Samsung
Accepted Solution
Official Solution
We just got uverse and have one TV in the den and one in kitchen. These two rooms adjoin each other and you can hear both TV’s in each room. The problem is that the picture and sound for these TV’s are not together. There is about a one second delay on one TV and since you can hear both TV’s in
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
A few weeks ago, I downgraded my speed from 1.5Mbps to768Kbps to save money. Then I also noticed that for a time, every video on YouTube I watched did not have to stop every few stop every few seconds to buffer. Then it started to buffer a few times, so I re-upgraded back to 1.5, but no
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
To correctly maintain your free email accounts make sure that you update your security questions and answers and use an alternate email address for your contact email address. This way when your password no longer works all you need to do is go to att.com (official website) and click on forgot passw
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
Closed
Looking to setup an email client for use with AT&T email? The following solution should help.. Setting up an email client for AT&T email Regards, Alex
Questions
•
AT&T Internet Security