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The infamous 100/20 VDSL2 Lines balancing act; 3 tech visits different sync rates each time(posted below):

Hi All, I've been trying to get my lines working right for a few weeks now. I've reached a point where local tech's are losing control/power on the issue as it seems to be an under lying issue within the network from the corporate office as I've been told. I've sent an informal complaint to the F

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675

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Cannot send or receive pictures in Messages MMS

I recently stopped being able to send or receive MMS pictures in messages app on my Samsung Galaxy Note 20 Ultra 5G. This started within the last 7 days.  I have tried everything, power resets, force stopping, turning on Wi-Fi calling, but to no avail.  

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6.7K

11

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international day pass

We requested the international day pass to be added to one phone line in September 2022 for 30 days while abroad. It was added but only charged for a few days. The rest of the days traveled was charged for roaming minutes even though the phone had roaming OFF. Airplane mode was also turned on. We no

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197

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HBO Max subscription through AT&T has expired

As I've seen in this forum many of you have been experiencing the same error and endless loop of trying to login with your provider AT&T the past few days not been able to enjoy HBO Max. After 8 extremely long support calls to various departments and getting transferred numerous times getting no

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52.6K

235

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Closed

Upgraded to S23 with pre-order $1000 credit offer, but only getting $800?

I pre-ordered a Samsung Galaxy S23 in February 2023 trading in my Galaxy S21 for $1000 credit (over 36 months) as part of ATT's pre-order deal. Instead of sending my S21 phone to ATT via USPS mail, I opted to turn in my S21 to my local ATT store and get a receipt. I did this, because last year ATT l

Questions

309

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Help with hotspot on child phone

I would like to know how to disable the hotspot capabilities on my child's phone. We have a plan that has unlimited data and use of hotspots, but as parents, we should be able to turn this on and off. From what I've looked into and seen, this may not be a possibility?

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4.8K

6

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Constant pauses while on WiFi

I recently had the 1GB internet service installed.  I have an office in the back of my house that has a hardwired connection.  My problem is with the WiFi coming off of the Fiber modem.  The speeds test just fine.  The problem is there are constant pauses on all WiFi devices.  Web pages pauses up to

Questions

649

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Unable to upgrade phone without an unlimited plan?

I have been with AT&T for few years and I have one of the grandfathered Mobile Share plans. I was trying to get a phone upgrade through Best Buy with AT&T installments and kept getting this error at the last step in the check-out process where it asks you to accept AT&T terms:

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1.8K

11

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How long does it usually take for ATT to update an item that has been returned so I can order the correct one?

I started the return with USPS on February 19, 2022 and on February 22. 2022 USPS says it’s no longer in position of the package and is no longer tracking. It is now with the Tender Returns Agent. I checked ATT website and it’s not updated the item was returned. How long does it take for ATT to upda

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1.2K

3

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Unlock Denied - What happened

First Attempt to unlock at&t email me We’re missing some info Device IMEI number:[edited as per the community guideliness] Request number:(edited as per the community guidelines) Hi Gerald,   Make sure your device meets our eligibility requirements, then call

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1.1K

16

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New AT&T Fiber customers are receiving an upgraded modem specifically for Fiber services

Recently purchased a PlayStation 5 and have been in these forums and elsewhere trying to avoid speaking to customer service about help with port forwarding. In doing so, it’s come to my attention that new customers, or existing customers upgrading to fiber services are being provided a new modem, BG

Questions

31.1K

28

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How can I get a esim to use with my phone

I am trying to see if I have a physical sim but it doesn't work in my mother phone. How can I get an esim. Do I have to go to the store or can I call to receive one. I am currently using an Pixel 6 and want to use my s21. My 21 doesn't read sim cards which I found out is a common problem.

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619

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how do I delete a very old Directv Stream account off my profile

how do I delete a very old Directv Stream account off my profile I go to My linked accounts under my profile but there no option to remove how in the world do I remove it

Questions

394

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New LiftMaster 828LM MyQ Internet Gateway will not connect to New ATT BGW320-500 Fiber Router/Gateway

I had an old "copper" ATT router/cable modem that my MyQ device was connected via ethernet to. It worked for many years. ATT upgraded me to fiber and installed the BGW320-500, and the MyQ device was not recognized by the BGW320-500, as in, it never showed up as a device as checked by ATT Tech Suppor

Questions

2.4K

29

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Z Flip 4 is broken and no one wants to replace it!

I got the new Samsung Flip 4 about a month ago. Just yesterday, the phone became useless.  The phone will only flip 1/2 way open, the screen is popping off right at the hinge and I can NOT use it as the touch screen will no longer work.  I have the warranty through AT&T/Asurion. 

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7.3K

18

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Trade-in scam

The promotion where you trade in your iPhone for $700 to get the latest one is a scam. They basically give you a $700 credit to your bill, and then you end up paying the $700 back along with the rest of the worth of the phone within a 30 month period. It’s basically a wash. The supervisor even admit

Questions

16.9K

97

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Late Fee for years

Hi! we had a Samsung watch over 4 years ago connected to a phone number that we ported over to another provider. Apparently the watch had its own number… was that a thing 4 years ago? Then Att never contacted us and then sent the 30 dollar bill to collections and now 4 years later we’ve spent the e

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39

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ATT NumberSync won't function

I just bought a brand new Galaxy watch 5 LTE version and got it add to my ATT plan and attempt to use ATT Numbersync to get the full functionality but i go to setting>connections>ATT Numbersync>Get Started and it says to look at my phone(which does nothing) then says getting sync code, but

Questions

179

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Is my 802.11n router the problem and if so, what's the best solution?

Our AT&T-provided router uses 2009's 802.11n protocol and does a poor job of providing coverage in our home. Should I ask AT&T to upgrade the router, buy my own wi-fi range extenders, or switch to a different ISP?

Questions

238

6

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Cell Tower Santa Barbara, Goleta, Port Hueneme

Are there issues with the towers in Santa Barbara/Goleta and Port Hueneme California? Because lately we been having problems in getting service, either its slow or no service. Yes we have done the rebooting network and sim removal. Still doesn’t work.

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91

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