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Unlock Denied - What happened

First Attempt to unlock at&t email me We’re missing some info Device IMEI number:[edited as per the community guideliness] Request number:(edited as per the community guidelines) Hi Gerald,   Make sure your device meets our eligibility requirements, then call

Questions

898

16

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Z Flip 4 is broken and no one wants to replace it!

I got the new Samsung Flip 4 about a month ago. Just yesterday, the phone became useless.  The phone will only flip 1/2 way open, the screen is popping off right at the hinge and I can NOT use it as the touch screen will no longer work.  I have the warranty through AT&T/Asurion. 

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5.4K

14

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Has anyone had success with filing a FCC complaint against ATT Uverse???

This is my first time trying to file a complaint for anything.  I have been an AT&T customer over 20 years and Uverse 5 years.  I am livid due to how I have been treated by AT&T.  A supervisor and rep hung up on me the past 2 days when I was sharing my bad experience. I work in the insurance industr

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7.4K

19

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Fiber wires left unburied

I’ve called and made multiple complaints in the past two months! we had fiber installed and they never buried all the wire there’s about five feet curled and is a tripping hazard for me or my kids and the old wires just sticking out of the ground; in addition they cracked my sidewalk putting it unde

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308

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Help with hotspot on child phone

I would like to know how to disable the hotspot capabilities on my child's phone. We have a plan that has unlimited data and use of hotspots, but as parents, we should be able to turn this on and off. From what I've looked into and seen, this may not be a possibility?

Questions

4K

6

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Spectrum fiber line cut by AT&T

I am a Spectrum customer whose line was cut by AT&T. How exactly does this happen by accident? Excuse my ignorance, but why would a technician be cutting a line found on a property? How is this acceptable professionalism? I’m pretty sure it doesn’t align with AT&T’s values. I was out of serv

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355

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New AT&T Fiber customers are receiving an upgraded modem specifically for Fiber services

Recently purchased a PlayStation 5 and have been in these forums and elsewhere trying to avoid speaking to customer service about help with port forwarding. In doing so, it’s come to my attention that new customers, or existing customers upgrading to fiber services are being provided a new modem, BG

Questions

29.5K

28

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Hold times - 6hr 44min

I am currently on a family plan and am trying to break off into my own plan. Due to Covid-19 stores are closed and when calling Transfer of Billing at 877-971-6092, I was on hold for 1hr 30mins last night 3/25, and for a total of 6hrs and 44mins today (3/26). Is anyone else experiencing these wait t

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129

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I need help and I don't know what to do

AT&T doesn't care about customers. I have been trying for MONTHS to change the email address on my account, since they entered it wrong and I can't get into my account to pay my bills. But each time I call and they claim to have changed it, it's still wrong. So I can't get into my account to pay

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46

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Intrusive full page ads for apps in google play store !

How can I stop the full page ads that take over whatever im doing at the time? I hate them im at the point of finding a different carrier if this continues!!!!

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53

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Enough with the Deceptive Pricing Practices

I have been with ATT for years (more than a decade) but I am biting the bullet and switching to T-Mobile at the end of this month. I have been duped one too many times on promises to provide credits, change plans, etc. In just the last couple of months I have over paid almost $300, promised credit

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217

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no character

Why will AT@T not stand behind their product? Its because they KNOW they screwed up and don't want to admit it. The Motivate phones are trash . . you do NOT want to buy one.

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173

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Number disconnected on Pay Go service

I live in the UK but for many years I have had a pay go mobile number with AT&T for use when I am in the USA. I received an email recently advising that the number is no longer associated with my account and had been disconnected. Telephoned to find out why and was advised that my mobile (Galaxy

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108

6

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Was I scammed during an in-home tech visit?

Hello, I recently received a modem to self install my new AT&T fiber internet in my apartment through self install. I had some issues, talked to customer service, and they set me up with a tech visit. The tech arrived and introduced someone else who they said would be helping him with the inte

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167

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How can I request a device unlock?

The person who sold me the device says that the device is no longer linked to them, but when I ask for the unlock they say that the device is linked to an account.

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76

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Iphone connectivity issues in certain areas of home

My iPhone service seems to act up in certain areas of my home such as in the daylight basement. Cellular Data and WiFi tabs are switched on. FYI: WiFi works fine in this same area. Any suggestions as to how to get better cell service in these spotty areas? For example, is there a 3rd party device th

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28

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Terrible customer service and support

I am currently deployed overseas, in the middle of nowhere. My account has been wrongfully suspended. I have tried to contact att support through the live chat option but it has been a 7 hour long process in which I have talked to 13 different representatives to include 1 supervisor and yet nothing

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208

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Bought an 8 Plus.. and it has a remaining balance from the previous owner.

I'm super (Edited per community guidelines) off. I spent the last of my money on this phone, because my fiancee had hers stolen and she needed a phone for work. When the phone arrived, i tried to unlock it through the unlock portal ONLY to be told there's a god dang balance left on the phone from th

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77

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Home experts fraud

2023 and having same issue home expert esteban Navarro came to our house and promise a bunch of stuff  that weren’t applied !! Trade in that he never picked up and time expired, fake lines, had us switching from t-mobile which I strongly regret we had a bill in March of $1600 they seem no to b

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102

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My MMS messages quit downloading automatically and won't download manually.

I have this short code keeps texting me. And doesnt seem to stop (696-08) i sent this to att spam short code. Asks me to reply stop. But it doesn't do anything what can i do

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20

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