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2020 Holiday Special for AT&T customers???

Recvieved a phone message telling me that old iPads are being handed out to make space for new Pro 2021 iPads. Is this a scam???

Questions

7.2K

17

0

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Reactivating a canceled account and keep the phone number

Hi, I was wondering if it was possible to keep the old phone number I had with my account that was canceled. I have been making payments towards my previous balance and ready to pay it off and reactivate my service. I’ve been working on this for several months since it was deactivated. Someone me

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217

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Service Restore Time After Payment

How long does it take to get my service restored after I pay online?

Questions

12K

3

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Why wasn't my account deactivated?

Hello, I’m form the UK and when I went to the US for a year I got a prepaid monthly plan from AT&T where I would manually pay every month when my balance wasn’t zero. However since I went home I stopped paying for my sim and broke it and threw it away, yet I have been home for 4 months now witho

Questions

597

13

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Possible to pay ATT Prepaid using bill payment services?

My insurance gives me $$$ for utilities and bills I can pay T-Mobile for my home internet but for ATT Prepaid no option not even on the ATT Prepaid are there support articles?

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68

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Visual voicemail charges for new lines

I added two lines a couple of weeks ago. I have a total of 5 lines. I have been charged $14.67 for each new line I added for visual voice mail on top of the per line fee. There's no option to turn off the visual voicemail feature either in the ATT app or website. Note that this VVM charge o

Questions

1.1K

3

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Son traveling over seas

What should I disable or enable so I don't get crazy charges from my son's iPhone 6 while he's overseas?

Questions

542

3

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Seeking For A Email Address For Customer Service

I chose a $300 annual payment plan and realized it does not have a nation-wide call service. Therefore, I switched to a regular monthly payment plan. I admit it is my fault for not looking into it carefully, but I am not intended to do so. I regard the nationwide call as a default option, and the an

Questions

459

11

0

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Balance Due Date

How do we get a grace period on the prepaid card to keep the due date from moving every month? If I could afford a plan, I'd have one. I pay every month, but the date keeps moving. Who do we need to petition? They've taken my money several times even though I login every month. This last time the

Questions

348

5

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paperless billing and autopay

Will I get a discount on my monthly bill for setting up autopay and paperless billing? I set it up today through my online account.

Questions

390

1

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Cancelling cell contract from the UK

I'm trying to cancel my cell contract from the UK. How can I do this? The AT&T telephone service won't allow calls from the UK, so I can't really speak to anyone that could help me with this. Right now I'm getting billed for a service that I am not using, and will not use again. Any help would be mu

Questions

58

1

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Original security question answer and original pin how do I find it

i forgot the original security answer and the original pin to my account that I opened yrs ago. And the number on the acct is disconnected so how do I find out this information

Questions

91

1

0

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Things to Know when Combining your Bill

  Combining your bill provides you with one bill from AT&T, which can include U-verse, Wireless, and DIRECTV Manage all your service in one account. All your services are on one bill. One overall easy payment to make when your bills are combined. Only one due date

Questions

22.8K

15

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EXport PDF file

i have iPhone X and IPad 8th: How can I export and save my PDF monthly statements?

Questions

506

8

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AT&t offered me a free phone I tried to claim it

When AT&t offered me a free phone and I called the 800 number 3G hotline number I got told I was getting an a12 sent to my address I never got it that was 2 days ago now that was supposed to get it I can't find an order number now anywhere no history of it can't find any history of the conversat

Questions

965

1

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When will we get fiber internet

I would like to know when fiber internet will be on my street. There are people 2 streets over that currently have fiber internet. I am paying the same amount for 10m dsl that they are paying for 300m fiber. There seems to be no rush to get fiber to customers like myself.

Questions

190

1

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Can we have same data plan under AT&T?

If my mom has an Samsung Galaxy S21 and my dad has the same, and i get the I phone 12 pro, could we still be on the same plan? They have an unlimited data plan under at&t.

Questions

167

4

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Overcharged after changing plan

I changed my plan from $45 to $30 monthly plan, but when it renews it still charges me $45 on my card, but on the profile page, it says i'm in $30 monthly plan? And I also have account balance, but why it still charges me on card?

Questions

142

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BEWARE Overcharges for International Plans $$$

This is a fact not a question but I can not find any other way to notify someone at AT&T who "cares".  If you buy a 30 day International Passport 1GB | $60.00 one-time charge and if you have previously bought a International Day Pass, you will be charged $10 per day on the International Day Pass eve

Questions

1.5K

12

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Accepting to take over billing responsibility - advantages / disadvantages?

Hello Community, We are moving to our new house soon and the previous owner has initiated a "Billing Responsibility Transfer" for the existing ATT Fiber Internet.  As a new ATT customer, there are some nice benefits available such as a 100$ credit, 20$ off / month for the first year, f

Questions

493

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