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Balance Due Date

How do we get a grace period on the prepaid card to keep the due date from moving every month? If I could afford a plan, I'd have one. I pay every month, but the date keeps moving. Who do we need to petition? They've taken my money several times even though I login every month. This last time the

Questions

 • More AT&T PREPAID Discussions

149

5

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Official Solution

De-enroll my ACP Program benefit to my Prepaid AT&T phone

I want to de-enroll my ACP Program benefit from my Prepaid AT&T phone. I cannot find the option to de-enroll online and need to apply this to a different intranet provider. I need assistance or a good contact number to help me cancel this program on my prepaid phone.  I've called customer

Questions

 • More AT&T PREPAID Discussions

833

6

0

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Esim cancellation

How do I cancel esim service? It’s saying I owe a sum and I couldn’t even use the esim. What do I do???!?!!!!

Questions

 • Wireless Account

139

4

0

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Activation fee

I switched my plan from T-mobile to AT&T last Tuesday at an AT&T branch. They told me that because we are students at Berkeley, we only have to pay $35 per line per month (if using AutoPay), and the activation fee and other charges will be waived. Following his instructions, I also submitte

Questions

 • Wireless Billing

2.6K

7

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More than a month! Number ported but not receiving calls from non-ATT or non-iphone

I ported my number to AT&T from Optimum more than 30 days back.   Even now, I can only receive texts or calls from other AT&T numbers or other iPhones.  I can call out and text out fine (those with AT&T or iPhones are receiving calls and texts)  but I can not receive anything unless through WhatsApp

Questions

 • Apple

2.5K

12

0

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Closed

My at&t prepaid account disconnected today but I just added money this sunday

My at&t prepaid account disconnected today, but I just added money this Sunday, with text message showing succesfully paid. Now I cannot log in the account nor use the phone number. and I cannot call customer service bec I don't have another phone. Please help. 

Questions

 • Wireless Account

10.7K

257

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Installments payments after insurance claim

I found an insurance claim with assurance insurance because my phone was unable to be fixed I received my phone in May I am paying installments on it it was brand new. Why should I continue to pay installment payments on a brand new phone when I am now in possession of a refurbished phone.

Questions

 • Wireless Account

894

11

0

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Active armor vs call protect

I have been paying $3.99 a month for call protect. Do I still need to do, that now that I have installed active armor? Can I cancel call protect subscription?

Questions

 • Apple

1.1K

5

0

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Closed

NORTH LANE REFUND CARD

I received a refund for overpayment via the North Lane card, which I believe is just a HUGE SCAM. It WILL NOT let me activate the card online, it WILL NOT let me register the card online and there is NO phone number out there to be able to TALK WITH SOMEONE about this! This is a huge SCAM and they a

Questions

 • Account & Usage

8.1K

42

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Discount for autopay and paperless billing

Is there a $30.00 monthly discount for having both autopay and paperless billing? The local AT&T representative told my husband and me if we add autopay with our current paperless billing is a monthly $30.00 discount.  My husband just purchased IPhone 13 Pro and upgraded the service to Unl

Questions

 • Wireless Billing

3.6K

3

0

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Apple Watch return policy?

Hi my husband and I got Apple Watches less than 1 year ago but we’ve decided that we don’t like them. Is there any way of returning them so we don’t have to pay for them any longer?

Questions

 • Apple

397

2

0

Accepted Solution

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Transfer plan/numbers from one ATT account to another

We currently have phones on my wife's plan, but want to transfer account to a new account under my name because I get a much larger discount. We want the numbers to p ort over as well.  What would be the procedure and is this even possible?

Questions

 • Wireless Account

5.1K

2

0

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Where does it show I have a postpaid account vs a prepaid?

Where does it show I have a postpaid account vs a prepaid?

Questions

 • Wireless Account

694

1

0

Accepted Solution

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transferring billing responsibilty

I am trying to transfer an existing ATT cell service to our main ATT account and I get this error message. Neither account is past due or owes any installments.  Why will it not let me accept the transfer? Error code:  Make a payment to continue your transfer request. (TBWLSI-012)

Questions

 • Wireless Billing

75

1

0

Accepted Solution

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Bill overcharge text message scam?

I just received this text message: {{MY NAME WAS HERE}}, we accidentally overcharged your phone bill past 4 months. Please accept our apology and this iPhone 11 as a compensation a5ev.info/UdpUxlbkpr...is this a scam?

Questions

 • Wireless Account

112K

76

0

Accepted Solution

Official Solution

Suspend Auto Pay

I am currently outside of the US, and I completely forgot to stop my prepaid auto payment. Since my US number doesn't work where I currently am, I am unable to access the temporary pin code that is sent to my US number. I am unable to log in to my atnt account online. The website keeps saying "Oops!

Questions

 • Account & Usage

87

1

0

Accepted Solution

Official Solution

Reactivating an unused SIM card

I have been outside the United States since March 2020, and have not used my SIM card since then. I am returning to the US at the end of this month, but when I tried to check the status of my account it says that the account has been locked due to inactivity. I would love to keep using the same numb

Questions

 • Account Features

69

2

0

Accepted Solution

Official Solution

Is there a way to get money out of my prepaid account or use for something other than mobile plans?

Hello all, due to an overseas assignment extended by COVID I have not been able to come home for quite some time and was forced to top up $100 a year to keep my prepaid number active. That has now resulted in me having a rather large balance that would take me forever to use up normally once I retur

Questions

 • Account & Usage

106

1

0

Accepted Solution

Official Solution

Keeping prepaid account funds when changing plans

I want to change my monthly (30 day) prepaid plan (plus the three additional multi-line plans on my account) on July 9, via web acct, one day before the new 30 days roll over. Currently, there is over $200 in the account. The new plans will cost a total of $80 after multi-plan discounts. Can the c

Questions

 • More AT&T PREPAID Discussions

50

4

0

Accepted Solution

Official Solution

Need help with my bill and a teacher discount due to COVID-19

They closed my case And told me to pay 231 dollars. If I can’t pay my rent joe in the (Edited per community guidelines) am I going to pay a cellular bill. I HATE THIS COMPANY. Everything they say about helping the community when in need I’d just a front. Even if I could pay the 231 for services will

Questions

 • Wireless Billing

240

2

0

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