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Has anyone had problems with a return like this?

My husband bought an IPad back in May 2020 and it is now Oct. 21st. He had the IPad for a week and returned it. For the past five months I have been dealing with this return and it is still not resolved. AT&T have proof of the return. He bought it form Best Buy, a large electronics store, and th

Questions

 • Apple

21

1

0

Can not cancel AT&T phone unlock request.

So on the 31st of May 2021, I had put a request on the AT&T device unlock portal for my iPhone XR. I failed to confirm my E-mail, as it was sent to spam. It has been 10 days since then and I was waiting for it to get rejected (as suggested by AT&T as suggested by sean from @ATTHelp on this

Questions

 • Apple

18

0

0

iPhone Device Unlock Error on Device Unlock Portal

Hello, I am not an AT&T subscriber. I am trying to unlock a former AT&T iPhone that was sold to me as being unlocked. For the past few weeks, using several combinations of PC's, browsers and network connections, I have received the following error on the Unlock Portal after putting in my IMEI, name,

Questions

 • Apple

230

1

0

0

iPhone mini delivered to someone else

What am I to do about an iPhone 12 mini that was supposedly delivered today but I didn't receive? I live in an apartment and it says it was left at my door but I've been here all day and it wasn't delivered. I contacted UPS and they said they contacted my local facility and someone would be in touch

Questions

 • Apple

34

1

0

hacked acct and phone

my wireless phone and Att Acct keeps getting hacked

Questions

 • Apple

29

1

0

Att account hacked, along with all apple products

att account has been hacked, phone calls for several consecutive days have been removed. Even from att servers. Somehow hacker has been able to access mobile hotspot also. Friday evening I purchased a new net gear mobile hotspot. By the next morning hacker had already accessed new hotspot along with

Questions

 • Apple

473

1

0

0

WORST Mobile Phone Trade In Experience Ever. OVER 6 MONTHS! No positive progress or near resolution. WHY AT&T? !

It’s really disappointing to know that there are other cases on these forums very similar to mine. This is definitely is the worst trade-in program I have ever experienced. If you have an opportunity to do a phone trade in via Apple, save yourself any potential headaches and go through them.&nbs

Questions

 • Apple

33

1

0

find my order and you cancelled it for my iphone 11 . well let me tell you I have the PDF file of the contract we agreed upon.BUYER'S NAME:

find my order and you cancelled it for my iphone 11 . well let me tell you I have the PDF file of the contract we agreed upon.BUYER'S NAME: William [Edited per Community Guidelines]

Questions

 • Wireless Account

32

3

0

Ordered iPhone 12 Pro, waiting on Pending Port Approval

Hello, I ordered an iPhone 12 Pro on 10/21 and it's still stuck on "Pending Port Approval" with a Delivery by date of "November 19, 2020-November 27, 2020". Is my phone still going to ship on those dates? Is there anything that I need to do regarding the port approval? Thanks.

Questions

 • Wireless Account

96

1

0

Very odd iPhone 6 Plus shipping confusion

I ordered a 6 Plus (128, gold) on 11/26 and was given a window of 12/29-1/7 for shipping. A few days ago I received an email from AT&T saying "We appreciate your purchase of the iPhone 6 Plus. Because the color and memory size of the iPhone 6 Plus you purchased is very popular, we have not received

Questions

 • Apple

885

4

0

0

LIED AND REFUSED TO HONOR THEIR AGREEMENT!

I called AT&T on November 2, 2020 asking about an upgrade. My last phone was almost 3 years old and I paid it out right. I explained to the customer service rep that I was relocating to London, England in January 2021 and I wanted to be able to pay the phone off. She mentioned the 30 month

Questions

 • Wireless Billing

43

5

0

7 months of double billed unresolved issues no matter how much i beg for help in store and on the phone

I had a major wreck in July sadly lifeflight didnt take my personal belongings and phone ipad ect were left in the car then stolen. I have spent the past 7 + months trying to get resolution to 1. billing for devices ive requested to be removed numerous times. 2. billing as a whole have less and pay

Questions

 • Wireless Billing

36

1

0

Samsung S8 to Iphone 8

I currently hold a Samsung Galaxy S8 and am in a contract, how can i change from S8 to Iphone 8 upon release?

Questions

 • Samsung

271

1

0

0

Unlock my old device from India

I know the IMEI number of my old device which I want to unlock immediately. I have international day plan on my new device. How can I can unlock my old device ? Please help urgently.

Questions

 • Apple

18

2

0

Need contacts of AT&T top management - Why my online orders are getting cancelled

I have been trying to order an iPhone online at AT&T website since saturday(Jan 9th). I made 2 orders on saturday. [edited for privacy – please do not post personal information] . The first one was cancelled by (Maryann) a representative without my confirmation Second one was cancelled and the suppo

Questions

 • Apple

330

4

0

0

Test Messaging on IPhone SE

I had something very strange happen today. I was sitting in my car and went to send a text message.  I clicked on the microphone icon and began to speak my message but what came up in the text box was vulgar - obviously not the words I was speaking.  It was quiet - the car motor was not r

Questions

 • Apple

31

1

0

Email subscription.

Find my email subscription for email account [email scrubbed].

Questions

 • Data & Messaging Features, Internet Tethering

17

1

0

Email issues

Last week, around 29 March I started having poblems receiving emails on my iPad with the error message "Cannot Get Mail, The mail server "imap.mail.att.net" is not responding. Verify that youi have entered the correct accountinfo in Mail settings. I have not changed my mail settings (Incoming mail

Questions

 • AT&T Internet Security

78

1

0

Puk sim code

i need a code for my prepaid iphone 13 and i was wondering if you could text it to me 317 910 6828 or email at [email scrubbed] thank you

Questions

 • Apple

70

2

0

unlocking the phone

Hello, I have an Iphone X max Pro and I paid it off. After 2 days I requested an unlock online. After another 2 days I got an email saying the request was approved and for me to put in my new Sim card (non att sim). I put in my new sim card and the phone still says "SIM card not supported" I call

Questions

 • Apple

21

2

0

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