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USPS stole my trade in phone

Hi, I put the trade in phone in my collection box on Sept 20 and the USPS man took it at the same day. After 2 weeks, there was no update status in my account as well as USPS tracking. So I decided to report to USPS and they told me to contact Hyla. I called Hyla on Oct 7th or 8th, the agent told

Questions

 • Phone & Device Upgrades

37

2

0

Sim Incompatible

So I'm currrently in the process of unlocking a iPhone 5 16gb to use with my ATT goPhone plan. DeviceIphone 5 16gb ATT GSM Events So farAsk ATT to unlock the device throught the unlock portalRecieved confirmation and waited 2 buisiness daysRecieved a confirmation that the device is now unlockedAttem

Questions

 • Apple

812

2

0

0

Smart home manager

I have tried to sign in to this from day one and haven’t ever been able too…

Questions

 • AT&T Internet Equipment

40

2

0

Migrate From Wireless to Digital and more…

So I have been getting an insane amount of flash sms messages on one of my wireless numbers. I’ve called and been told to work with the cell phone manufacturer to fix the issue, to no avail. The manufacturer referred back to AT&T in fact. I know I’m not the only one with the issue, there’s an ac

Questions

 • Account Features

22

5

0

Cancel unlock Request

I tried to unlock the phone on the AT&T website, but 12 days have passed and no confirmation email has arrived.The current status check is Pending.I can't send a new request, how to unlock the phone again?Thanks

Questions

 • Apple

65

2

0

AT&T Sent me a Used iPhone XR when I odered a new one

I added a new line and a new phone for my son. I have called and talked to more than 8 people. I just want a new phone. The phone was on when I opened the box and automatically asked for a password. I called Customer Service and they said the the IMEI was from a used phone. I just want a new one sen

Questions

 • Other Phones & Devices

79

2

0

Unable to verify account name or password. Offline

I have 2 accounts now that cannot verify account name and password; [email scrubbed] and [email scrubbed] This is happening on all my devices My other @swbell.net and @att.net accounts are working. The setting are are exactly the same except for the passwords which I have confirmed are correct

Questions

 • AT&T Mail Login & Security

35

1

0

Unable to authenticate to att (yahoo) mail in apple mail 9.3 on older mac (OS X 10.11.6)

Apple mail ceased receiving ATT mail in June '22 on my older macbook pro running OS X 10.11.6. Apple mail version is 9.3. I've tried numerous things but can't get it to work. It indicates login failure, but the same configuration and credentials work on my iphone. Suggestions?

Questions

 • AT&T Mail Login & Security

105

1

0

Closed

cancelled account

cancelled account and suspended lines fraud team cancelled service and lines

Questions

 • Apple

65

1

0

I moved to Germany from US and need my iPhone 6 unlocked

My wife and I were recently moved to Germany and we did not unlock our phones before we came. Now we need our phones unlocked to use the carriers here. I was on an AT&T plan with my phone at first, then when I paid my iPhone 6 off, I switched to a gophone (now AT&T prepaid). Not sure if switching to

Questions

 • Apple

513

1

0

0

Unethical practice of store's employee

Dear community, A store employee enrolled me into an Elite Business Plan without my consent. I did not know until I received the first bill. Since the monthly fee is too high compared to my original choice as a basic consumer plan, I had to change back from the Elite Business Plan to the consumer

Questions

 • Wireless Account

156

15

0

Will deliver package to Myanmar?

I would like to purchase from a foreign country but their delivery service is only available with AT&T company. I would like to know  will AT&T deliver my package to my country which is very close to Thailand? My country is Myanmar. if i purchase iPhone and can I choose AT&T

Questions

 • Apple

104

2

0

My Recently Purchased IPhone 14 Is Not Showing In Devices

Hello, I recently purchased an iPhone 14 and it is not showing up under my listed devices. Due to this I cannot request an eSim to active the device, please help.

Questions

 • Apple

95

2

0

Apple Watch

I have an Apple Watch SE gps+cellular it was purchased through att as a gift for be they paid an activation fee and now $10 a month does this mean I have cellular through att even without connecting to a iPhone if so how do I set it up it’s not letting me click set up cellular button

Questions

 • Wearables

39

1

0

Transfer between Android and iPhone

I just received an iPhone 12Max Pro. I've been using Android phones for years - most recently the Samsung Galaxy S9. I backed up my S9 to the AT&T Cloud, including text messages. After the transfer, text messages other people sent to me appear in messaging, but about 98% of my texts to them do n

Questions

 • Apple

328

2

0

Billing codes

When reviewing my account I noticed that there is a Charge on 3 of my 5 lines for DATA SOC! What is this for? It’s never been on there before and if it’s normal then why ain’t it on all 5 Lines! Another question is how in the world do I remove all the devices listed under each phone number for e

Questions

 • Wireless Billing

241

1

0

Trade in issues

We traded in a perfectly good Samsung S8 in early November 2021 for a change to an Apple product. The trade in promised a rebate of $300.00.  We were told when AT&T received it the screen was damaged and unusable which was not the case when we sent it.  We only received 35.00 and we h

Questions

 • Apple

55

2

0

SIM is PUK code locked

My SIM card is PUK code locked and the page that says go to account overview and find the device that's locked isn't working

Questions

 • Wireless Account

145

4

0

Unlock iPhone from your operator

Hello! My name is Kathy.I want to describe my problem Month ago I bought a new IPhone in store.The seller said that this phone is unlock(Neverlock, so I can use it with different operators around the world)but it’s not true.This phone is Locked carrier(I can’t use it with my Ukrainian operator) I

Questions

 • Apple

50

4

0

Logging Into Email

1. When visiting currently.att.yahoo.com and trying to login to email, when I type the address and click next, there is no screen for a password -- it redirects me to AT&T Find Your Password page. WHY??!!! I cannot log into my email. 2. When trying to set up email on my iPhone 8, I cannot set up the

Questions

 • AT&T Internet Security

53

1

0

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