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Multi line discount setup scam

Day of transaction is October 28. My prepaid account 1 was on $45 plan and was paid till 10th Nov. My prepaid account 2 was on $50 plan and was paid till 25th Nov. Upgraded to multi line discount. Was forced to switch plan 1 to $ 50 plan. Screen said monthly billing will be $70 for 2 lines. A

Questions

 • Account & Usage

36

5

Cancelled prepaid service 10/23, autopay still went through for November

My daughter had an AT&T prepaid phone and I was paying her monthly service with autopay. She purchased a new phone last month with service from another carrier. As a result, she reset the AT&T phone to factory settings. I thought that since the phone was reset (ie the phone number no longer

Questions

 • Account & Usage

34

6

0

FACTA request

Hello, How can I request Fair and Accurate Credit Transactions Act (FACTA) for my phone number? I need to get details of my account transfer between plans and providers.  Thanks, 

Questions

 • Account & Usage

13

1

0

I can not get my prepaid account sign in papge

I am now in Shanghai China and my AT&T prepaid phone has no service in Shanghai China. Now I can not get my prepaid phone account sign in page; but I could get the page and sign in well in December 2021. Now, I activated VPN, still unable get the sign in page. How can I maintain my account and b

Questions

 • Account & Usage

27

1

0

Help with activating sim card

I just went and bought my mom a brand new AT&T phone with a $40 service plan pin & everything. I followed the prompts 4 activating the phone and the automated system asked me if I had received a phone number yet once I told replied no that is when I was asked for the last four digits of the

Questions

 • Account & Usage

40

1

0

Att tuesday movie offer

I am in a group plan along with 10 of my other friends. and we all have the same username and password for att app and att thanks app. now if one person uses the movie offer the other 9 plp are not eligible r to use it ? I called customer care and they suggested froup owner to create a new id for

Questions

 • Account Features

22

1

A hurtful situation

Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2

Questions

 • Account Features

58

1

0

Roadside Nightmare 1/2 mile from home

So yesterday our car broke down legit 1/2 mile from home why the boys went to get haircuts, it actually wouldn't start for me earlier in the day but when they got done my husband called to tell me it wouldn't start so I walked to their location to see if I could get it to start like I was able to do

Questions

 • Device Features

21

1

0

Email & website lockout

Greetings,I have iPhone AT&T email, att.net email and MyAT&T website accesses.I am locked out of all my email accesses and website now. Originally my email account said I needed to re-enter my passwordand when I did it took me to a reset password site. I did the password reset and it came back and s

Questions

 • AT&T Internet Security

26

1

0

Locked out of email / no way to reset

My SBC email says I am locked out of my account.  But I didnt even try to log in or type a password wrong, I just opended the email page and got that message before even typing anything.    When I click reset password the only option to reset passwrod is to send an email to the email address that i

Questions

 • AT&T Internet Security

15

0

0

0

port number from Verizon to my att&t account

i verified eligibility and have my port # from verizon to port to my att & t account

Questions

 • Other Phones & Devices

26

1

0

Closed

BALLY'S APP UPDATE?

What is the status of this Bally's app issue? Customers that use to have permissions to watch games now do not...why?

Questions

 • Network Coverage

13

1

0

Switching from prepaid to postpaid

To whom it may concern,   I'm a customer with a prepaid phone plan. However, the prepaid plan doesn't work in my country which is Saudi Arabia. Therefore, I'm not able to get SMS messages from the bank and to many other thing. So i've not been able to pay my rent because Bank of America asked me for

Questions

 • Data & Messaging Features, Internet Tethering

54

1

0

Creating Account

I just bought a plan with AT&T and am trying to create a user ID. When I input my phone number and zip code it tells me it's invalid, even though both pieces of information are correct. There's also the option to input an account number, but I was never given anything more than the last 4 digits of

Questions

 • Online Account Access

7

1

0

GoPhone current payment page broken...

The GoPhone current payment page to manage your auto refill account is broken and has been for 3 months...  This link:https://www.myprepaidrefill.com/MobilityUSWeb/processLogin.do?p3=en_US&p2=enqb8t1M6nmJxz49DaqfXzZ94Yo=&p1=5039139365&&source=Cingular Does not let you log in... Then:Click Here (GoPh

Questions

 • Online Account Access

488

1

0

0

Trandferring from iPhone 8 to iPhone 11 and Having Issues Connecting to Cellular Data

I have transfered everything over to my new phone but I am unable to connect to the cellular data/AT&T network on my new device. I don't know where a QR code was provided (I don't believe it was provided) and I've tried resetting and switching out / switching back SIM card. Do I need to get in t

Questions

 • Data & Messaging Features, Internet Tethering

15

1

0

Unable to access AT&T Business account

We are having trouble logging in to the corporate account for small business. Every time we try to login, we get an option to send a code for MFA, which is fine. But the options are only the phone numbers of employees. As an account admin, I should not be contacting the employees to give me the code

Questions

 • Online Account Access

35

2

0

What happened to my order

My order always gets canceled for no reason, I want to know how again att wants my information's to match.. I'm new to my shipping address which makes my shipping different from my billing address, In this case what's appropriate in accepting terms and conditions with ? Billing zip or shipping zip??

Questions

 • Apple

26

1

Pc

hola, compré un iphone en Chile y en AT&T me aparece bloqueado por extravío :( existe alguna forma de solucionar ese problema!!!!!!!! me dijeron que era de un único dueñoo :'(

Questions

 • Apple

24

1

0

Att overcharged me, twice, and now I have a collection due, and it's affecting my credit

I tried to cancel my account in september of 2019. the company failed to remove my watch from the account and for some reason charged me an extra month. I have been to the ATT store 2x and was told I need to call. When I call, I don't have an account anymore, so I cant get past the auto router.

Questions

 • Wireless Billing

56

3

0

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