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Renewing a PREPAID AT&T plan

Hello, My unlimited plus monthly plan was expired because I didn't pay at the due time. When I logged in my prepaid account, I paid and now the money is in my account balance. I would like to renew the plan, and I tried changing my plan to the same one so it can withdraw from my account balance,

Questions

 • Plans & Features

116

1

0

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Low income internet and landline

Hello can anyone point me in the direction of how to change my internet basic 5mbps to low income and add a landline also low income.? I am a new customer and I was unaware of this option until after activation my wife informed me

Questions

 • AT&T Internet Account

565

8

0

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Call Forwarding as an indicator of being hacked?

There is a person, let's call him Ray - Ray has a home phone with ATT.  I know Ray, but I am not sure Ray has my best interests at heart.  Recently, people trying to call Ray have been getting redirected to my phone - our numbers have completely different area codes.  It happened several times and t

Questions

 • AT&T Phone Features

222

4

0

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How can I suspend my account for 4 months?

i would need to suspend my account as I need to go back to my home country due to Corona virus. I would not be able to use the account for at least 4 months. The link att.com/suspend does not work. I tried to log in, but it directs me to my prepaid account main page. Help me with this issue!

Questions

 • Account & Usage

102

2

0

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How do I cancel my DSL Internet service online

I’ve tried calling the customer service number during business hours and continue to receive a message that they are closed. I need to cancel my DSL Internet service...am I able to do that online or do I have to speak with an agent (when they’re back to work and answering calls)?

Questions

 • AT&T Internet Account

159

1

0

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Closed

I am 500 dollars due on my bill and need covid-19 support

I have been out of work since late February and have not received a stimulus check or unemployment benefits. I am 500 dollars due on my bill and I don’t know what to do.

Questions

 • Wireless Billing

669

2

0

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Who to contact for service quote for connection to closest remote

I'm looking for information on who to contact for potential service to a property. It is not currently listed as an eligible address, but I hear ATT is the closest connection. I'd like to see where the closest remote is and how much running the line would cost. The property is in Roane County TN of

Questions

 • AT&T Internet Installation

60

4

0

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The Bill Looks Different - AT&T's New Bill Layout

We heard you and we are changing the layout of the bill! We know your time is important and we made your bill easier to understand! Check out some of the upcoming changes below! We added a video that explains the upcoming change in more detail at the bottom of this thread!     New Tot

Questions

 • Wireless Billing

14.7K

2

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Can someone explain my wireless charges?

Hi all, I have one phone on my wireless plan, and I also pay around $45/mo. for internet services. I'm being charged $121 a month. My current phone is paid off.  When I expand the "Wireless" portion of my bill, there are two charges. One "shared plan charge" for $35.32, and then a charge

Questions

 • Wireless Billing

711

5

0

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Teacher discount for the authorized user

Hi I was told by one of the customer service representative that teacher discount could be applied even if the authorized user is a teacher (doesn't have to be the actual account holder)and she further stated that if anyone says otherwise they should look under the resources that are provided to th

Questions

 • Wireless Billing

2.5K

9

0

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Cannot reset AT&T careers password

I applied to an AT&T careers job almost a month ago through the careers website. I made it all the way to the virtual training and since then haven’t received any emails. My main problem is that I’ve tried to log in to my account but can’t because I’ve forgot my password. I’ve tried sending an e

Questions

 • Community lounge

98

1

0

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WIFI Extender 4971-41

If i use a CAT cable to connect one of the ethernet ports on the back of a WIFI Extender 4971-41 to the network, will it act as a back haul for wifi? I have my Fiber Modem/WAP at one end of the house and hard wire to the other end of the house but it is outside a reasonable wifi range. Would rather

Questions

 • AT&T Fiber Equipment

27

1

0

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Apple Mail and Secure Mail Key not working for Bellsouth Mail

Is anyone else having trouble setting up Apple Mail on iOS using a secure mail key? I have an old Bellsouth.net email address.  I was able to get my Outlook working on a PC by creating a new secure mail key.  The same process is not working on Apple Mail.  I enter the email address a

Questions

 • AT&T Internet Email & Security

276

2

0

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turn off tv

I hooked up my insignia tv and all works great. Except when i turn off the tv with the ATT remote, i get the scenery screen and "press ok to turn on tv". If i press power again, the tv comes on. How do i get a blank screen with the remote?

Questions

 • Watching U-verse TV

173

1

0

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Can I use a COX panoramic wifi router/modem with AT&T Internet?

Can I upgrade my modem and router and use a cox panoramic wifi router slash modem on my att internet

Questions

 • AT&T Internet Equipment

359

0

0

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4G and wifi calling not working

I have a Moto G30 XT2129-2 from India. I took a new AT&T sim in Vestal and only got a 3G (H) network everywhere. My phone is a 4G and wifi call enabled device, but even with this I'm unable to use these features with AT&T. Kindly support

Questions

 • More AT&T PREPAID Discussions

79

2

0

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Unable to upgrade on installment plan

I joined att in store today and was promised i can preorder the new iPhone 13 for the 1000 trade in deal on both my first net and regular act. Now online reps are telling me this isn't possible. This is a deal breaker bc I only switched for the promotion but every rep I have spoke to since I left th

Questions

 • Apple

569

12

0

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Emergency Broadband Benefit

I recently applied for the ebb benefit plan. I received a email from lifeline 12/25/21 saying i had been approved and had until 3/25/2022 to register with a phone company. I then received a call from at&t stating i had been approved and received my approval number. Since i hadnt purchased a mobi

Questions

 • More AT&T PREPAID Discussions

221

3

0

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How To Check The Wifi Plan You Paid For?

How do you check the wifi plan you have paid for because I think I am not getting up to the advertised speeds or around there. I get around 27-30Mbps Download Speed and 3-5Mbps Upload Speed. Also, I used a wired connection that connected from my PC to the router.

Questions

 • AT&T Internet Plans

181

2

0

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Downed line hazard and possible AT&T liability and AT&T listed number does not answer.

Wire obstruction & possible hazard with damage to AT&T cable(s) and break-out box/patch panel on pole (possible issue with passage of larger trucks). Alley behind 200 block of Kenilworth Ave. and 200 block Kenwood Ave. Dayton, OH 45405 Unable to report using telephone number listed (does not appea

Questions

 • AT&T Phone Installation

1.1K

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