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Fiber Request for Crystal Falls

Is there any plans on bringing Fiber to the Crystal Falls neighborhood in Leander Texas? Right now we only get 100 mbps and forced to use another provider for good speeds. Any plans to increase or go to Fiber?

Questions

54

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Order from FED EX says Shipment Exception since 12/05/2020

I placed an order for an upgrade cell phone and it was shipped on 11/30 but has been stuck in Memphis since 12/5/2020 with FED EX and all that it says is Shipment Exception. need to get this by Christmas.  What can I do? What does this mean?

Questions

86

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Stuck with the Consequences of Being Lied to, of Naively Trusting the Lies Told to Me by Multiple AT&T Representatives

It’s a long story but I’ll try to make it as brief as I can. The essential facts are: 1. I had and still have a 12 pro max. This phone, which I fully paid for (with a discount) at the time of purchase, I bought through my employer in October 2021. As part of receiving a special discounted price, yo

Questions

31

1

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No credit for trade in phone

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

Questions

136

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Att employees are helpless

I’ve been an ATT customer over ten years. I have 8 mobile lines / devices on my account. 2 weeks ago I upgraded one of the devices - ordering a new iPhone- thru the app on my phone. It asks where I want to ship the phone and it’s for my son who is at college so I put in his address. A day or two lat

Questions

46

3

Galaxy Note 20 Ultra accessory credit

I pre-ordered my Samsung Note 5G Ultra in White. It came with a free accessory offer for $200.  I selected the Galaxy Buds Live and a clear case.  The phone came in and it is the Bronze color and I received no accessories.  I have been on the phone with customer service over this sev

Questions

123

5

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Device Incompatibility with Network Upgrade

I recently received a notification that my device will no longer work after the network upgrade planned to take effect in Feb 2022. On the informational page it states that any phones not capable of utilizing HD Voice (also known as VoLTE) would not longer be supported. After doing a bit of research

Questions

130

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FALL2016TRADE Trade in offer HELP!

I signed up for the FALL2016TRADE promotion last September. I signed up for the ATT Next EVERY YEAR Installment plan. My account is showing that I am NOT on the Next Every year plan but the Next plan.  The amount I am charged on every bill for the installment plan is $27 which proves I am on the Nex

Questions

138

1

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Migrate From Wireless to Digital and more…

So I have been getting an insane amount of flash sms messages on one of my wireless numbers. I’ve called and been told to work with the cell phone manufacturer to fix the issue, to no avail. The manufacturer referred back to AT&T in fact. I know I’m not the only one with the issue, there’s an ac

Questions

34

5

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Purchasing a new BYOD device abroad

I am in Italy for the next 6 weeks. I am eligible for an upgrade with my current iPhone XS Max.  But I am interested in the Samsung Note20.  Would I be able to purchase a new phone here in Italy and just move my sim card over to it?

Questions

71

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USPS stole my trade in phone

Hi, I put the trade in phone in my collection box on Sept 20 and the USPS man took it at the same day. After 2 weeks, there was no update status in my account as well as USPS tracking. So I decided to report to USPS and they told me to contact Hyla. I called Hyla on Oct 7th or 8th, the agent told

Questions

52

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Which Residential Gateway?

AT&T offers a variety of gateways to their customers. Some of these gateways are specifically for their triple-play subscribers while other gateways are for their internet-only subscribers. Normally, the gateways differ on the services the customer is subscribing to, and yes some gateways offers dif

Questions

14.4K

8

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Make additional payments on NEXT installment plan?

My question is simple, yet there seems to be many answers out there... Can I make additional payments specifically towards my phone's installment plan?  I have gotten a couple different answers:1. Flat out no and a couple hints saying it is coming soon2. Yes, but you have to do it with a representat

Questions

2.8K

3

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Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

Questions

464

4

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Newest Update for Samsung S5

My phone received the newest Samsung update a few days ago and I've had nothing but problems ever since. My apps are lagging.  Most aren't working at all.  It takes forever to load them and when they do load they are extremely slow.  Can't even use Facebook because it freezes immediately.  Had no is

Questions

508

6

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iPhone X Upgrade DISASTER

Please forgive me for this very long post. I could really use some advice here. I'm going to put this in a chronological list, since I think it would be easiest to understand. 9-13-18 Thursday: I heard that Apple discontinued the iPhone X, so I called a local store in the morning to see if they had

Questions

412

4

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AT&T officially unlocked phones - software limitations and update problems

Hi, I live in Europe and I have purchased three phones that were originally sold by AT&T, both of them officially unlocked. The first one is a Sonim XP8 and the problem that i have with this one is that I can not use the hotspot feature. From what I understand this feature was restricted by AT&T so

Questions

712

2

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Clarification needed: Prepaid customer - text says 3G goes away February 2022, but starting April 12, 2021 calls are redirected?

Prepaid customer - text says "3G goes away February 2022", but "starting April 12, 2021 calls are redirected"? Does this mean I need to go get a new phone before April 12, 2021 in order to get calls and use voicemail?

Questions

501

8

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Returns

I got my new phone in the mail. However, I noticed an email saying my trade in credit is $100, when I thought trading in any s series phone (s10+) would make me eligible for a 1000 credit. I now want to return my new phone, instead of sending in my old s10+. I am in the final day of my return period

Questions

55

2

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Closed

AT&T Trade In scam

This is to bring to attention that i have had bad and pathetic service and potential fraud with AT&T trade in program. 1. My trade in device has been sent to AT&T on the address son shipping label but AT&T continues to deny having received the phone. i have initiated BBB consumer comp

Questions

84

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