Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.3K)

Relevance
Interested to buy wholesale phones

I am interested to buy wholesale phones. is there any way to buy phones stock from your at&t and other phones providers. thank you  

Questions

223

1

0

Closed

AT&T Trade In scam

This is to bring to attention that i have had bad and pathetic service and potential fraud with AT&T trade in program. 1. My trade in device has been sent to AT&T on the address son shipping label but AT&T continues to deny having received the phone. i have initiated BBB consumer comp

Questions

86

1

0

Returned a phone I recently upgraded using USPS but it still has not arrived to the at&t warehouse?

I recently did an upgrade with the "trade-in" promo within the at&t store where I upgraded the iphone 6s to the iphone 12 pro max. I completed the transaction on December 12, 2020 and received the iphone 12 pro max via mail on December 15, 2020. After using the phone for two days I realized that

Questions

92

0

0

At&T (Edited per community guidelines)

Ordered an Ipad Air 4th generation from At&T because it seemed easy enough. I had gotten my apple watch through them and had paid it of and was looking for an upgrade for that phone line. Nothing on their website indicated that the item was backordered and the shipping estimates seemed reasonabl

Questions

49

1

0

Returns

I got my new phone in the mail. However, I noticed an email saying my trade in credit is $100, when I thought trading in any s series phone (s10+) would make me eligible for a 1000 credit. I now want to return my new phone, instead of sending in my old s10+. I am in the final day of my return period

Questions

74

2

0

Stuck with the Consequences of Being Lied to, of Naively Trusting the Lies Told to Me by Multiple AT&T Representatives

It’s a long story but I’ll try to make it as brief as I can. The essential facts are: 1. I had and still have a 12 pro max. This phone, which I fully paid for (with a discount) at the time of purchase, I bought through my employer in October 2021. As part of receiving a special discounted price, yo

Questions

40

1

0

Fifth Request For Trade-In Kit STILL NOTHING

I have called the TradeIn hotline, used Trade-In Chat, and called 611 customer support for 2 trade-in kits for two phones I bought at Christmas for my daughters. They have yet to receive their kits.  Each time I am sent a new email, they say they are extending my trade-In for 30 more days, and

Questions

92

12

0

Firmware upgrade ac815s

Recently I got ac815s. I am in Europe and could not update device to latest firmware.(My device has NTG9X40C_11.14.08.11)I receive error: -----Check for new software online:Update Error The session could not be completed and the device will automatically retry the check for an available update wit

Questions

79

6

0

Next Up feature

I just bought Samsung galaxy s22+ while purchasing online, it didn't ask or show up for next up feature, i asked to customer service on live chat on AT&T app, they said i am eligible to add that feature to my device because in 14 days after purchased you can add it, and they created a case i hav

Questions

109

7

0

device upgrade delivery - incorrect status

I went through the upgrade process for one of our devices. The delivery date says September 12th between 8am and 8pm which was yesterday. We did not receive any contact from ATT. The order status page has not updated. I attempted to contact a person for customer service but the only options are auto

Questions

66

3

0

Multiple Questions ( ATT NEXT UP )

( Back story to my questions) So i have next up, i went into my local ATT and started my process to upgrade using ATT NEXT. They inspected my current phone and said everything looks good for turning it in and getting a new one, but they didnt have the phone i wanted to upgrade to but they said the

Questions

22

2

0

No credit for trade in phone

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

Questions

140

1

0

Trade-in Program - Sent phone to incorrect address

AT&T, I ordered a new phone under the trade-in program. I received my new phone on 29 Sept 2020. I activated my new phone and set everything up. A week later I sent my old phone to att in the same box I received my new phone.  On 12 Nov 2020, I received mail labeled "ATT Trade-in Program"

Questions

92

9

0

Iphone Trade In

I ordered a new iphone under the recent trade in program for the iphone 12. I received the new iphone on Oct 23 and received an email saying that the return shipping materials for my old phone would be received in 4-7 days.  It is now Nov 3 and I still have not received the trade in shipping m

Questions

62

1

0

Free Mobile Upgrades

Does AT&T consider free mobile device upgrades, especially for their loyal customers? Years ago, phones were upgraded of course there were fees associated, but nothing compared to the prices these days.

Questions

45

1

0

$300 Credits Never Received

Hi, On October 28, 2019, an online agent convinced me to upgrade my iPhone 6s with a $300 Credit deal. He walked me through while I placed the order for an iPhone 11 in real time. The transaction completed successfully.Ever since my iPhone 11 (128G) was activated and the old phone was traded in, I h

Questions

305

8

Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

Questions

479

4

0

Tendered to returns agent Bellmawr,NJ

I used the return label provided on 2 packages and now being billed for activation and others  and also recieved a text saying i am going to be charged.These 2 packages were sent.HELP

Questions

43

0

0

Galaxy Note 20 Ultra accessory credit

I pre-ordered my Samsung Note 5G Ultra in White. It came with a free accessory offer for $200.  I selected the Galaxy Buds Live and a clear case.  The phone came in and it is the Bronze color and I received no accessories.  I have been on the phone with customer service over this sev

Questions

131

5

0

Ordering

I recently ordered the galaxy smart watch. The order process went great, however the processing of the order itself is proving to be ignorant. I got the order confirmation which still says in progress. If I call the number for the order status however it says that my order is complete. So, I cal

Questions

77

1

0

Not finding what you're looking for?