If the account holder makes me an authorized user, as she lives 5 hours away from me now, can I upgrade without her.

I was recently upgraded to the 24 MBps plan and have not yet seen any change in speed. I am using speedtest.net and am still registering 5-6 mbps speeds. Tried to reset the modem, any other suggestions?

Hi Everyone...I upgraded my phone through trade-in offer and received the NEW iPhone 12 Pro along with a USPS label. As I didn't like the NEW iPhone 12 Pro, I returned it using the label came along with it. I am wondering if the label that came along with the new device is for returning the NEW iPh

AT&T Customer Service is completely unable to provide a resolution. I am trying to upgrade my parent's phones on my family plan. I have placed orders twice now with their address for shipping and both times the orders were cancelled. I tried to place the order with my address for shipping and the or

Maybe one of you can help me. My family and I have been loyal AT&T/DirecTv customers for 9 years. Unfortunately, it may be time to make a change. We have the bundled service with DirecTv, 5 mobile phones with unlimited plans, a home phone, and internet service totaling about $700 per month. Here i

My sim card was too big to transfer directly to the new go phone but I was able to activate my account with the new sim/imu"ime?" card already in the new phone, my old phone shows it is now d/c from the service but my new one wont allow for any text or calls, any solutions?

Hello, I Bought LG Optimus G Pro on ebay. I'm an internetional buyer so i transported it to my country and unlocked GSM. Now when i click on software upgrade it says that my phone isn't registered yet. What does it mean?

Last June 2019 my daughter's phone was giving her trouble and needed to be replaced. Her line was eligible for an "upgrade" so we decided to take advantage of the Buy One Get One Offer. The plan was to get the two phones one for her and one for my wife. We understood the BOGO offer required the a

I went into an att store to pay off my device. I also had a past due balance due on my account. I had already set up a payment arrangement prior to entering the store, and the representative said this was fine. I made a cash payment of $800 and the representative applied it to my bill instead! I exp

2/8 - Went to Sam's Club to upgrade 2 lines with the S21 promotion. Everything seemed to go normally with no glitches. To qualify for the phone upgrade, I had to also upgrade my plan to one of the unlimited plans, and that also seemed to go OK. I got a text from AT&T while in the store thanking

I currently have 4 lines, 3 with on an installment plan. I preordered the iPhone 6 Plus as an upgrade to a line where I had a tablet, but do the backorder I cancelled it and went to a store and got the regular iPhone 6 and upgraded another line and used the trade-in program to pay off the installmen

Does anyone here know how to file a formal complaint?  I have tried calling and they told me to login type in "complaint" in the search engine and there is form to fill out.  I have done this and only found an arbitration form?   Any ideas? Thank you, GL

I am having a VERY BIG problem with ATT at the moment. I attempted to upgrade my husband's IPhone 8 Plus online and apparently ordered a purple phone instead of a black phone. I returned the phone with the return label on 4/24 and USPS website states that on 4/25 at 0300 the package was returned to

I mistakenly sent my old phones back with the shipping box and return label for my new IPhone 12 pros. I did not copy the tracking number or any information as I thought I did it the right way. They have to of received the returned IPhone 12 pro packages by now and seen that it was not the new phone

I decided to look at my upgrade options today, as I wanted to double check that right about Christmas our accounts should be eligible for an upgrade.  It used to be that 18 months into a 24 month contract, we'd have upgrade options.  Now, all we are offered are these ridiculous NEXT upgrades, or to

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

I've had my uverse for abut 4 years now and I upgraded to the U300 recently.  When I did this I did not get a new reciever for recordings.  I believe that typically when you first sign up the amount of recording space is larger when you sign up for U300 than it is for U200.  I understand that all I

How do you find out the regional manager information to address extremely poor customer service from both the employee and management at a store location; 1971 W. Redlands Bl STE A, Redlands, CA 92373. Just purchased the new iPhone Mini on launch day through Apple. Per the trade-in instructions I

What am I to do about an iPhone 12 mini that was supposedly delivered today but I didn't receive? I live in an apartment and it says it was left at my door but I've been here all day and it wasn't delivered. I contacted UPS and they said they contacted my local facility and someone would be in touch

I live on the East End of Long Island, NY. Optimum.net seems to have a monopoly on service here. I'd like to find an alternative. We already use ATnT for cell service. I just need a fast internet service at home.