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Trade in Nightmare

I've had a horrendous experience trying to get a return label to send back my old phone. Repeated calls, 30 min each. Telling me to wait 7-10 business days. Still no label. Automated service for label doesn't work It seems like a scam to run the clock out on returning old phone.  I'm beyond

Questions

125

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How do I get my account updated to reflect that I returned my Next Up upgrade (upgrade reversal)?

I bought my Next Up upgrade on 09/24/23 through Apple website because ATT website was out of stock in the color I wanted. When I received the phone I changed my mind and returned it to Apple on 09/29/23. Apple received it and credited my account on 10/05/23 for the tax I’d paid. I’ve been trying to

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72

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AT&T First Net Trade in Issue-FED UP

I processed a trade in in November 2023. I used their box and the label they provided and am now being charged for non return of the device despite the post office showing that it was received.  I have spend no less than 10 hours on the phone with agents and one "Manager" today named Sabrina.&

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54

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DHCP, DNS, EAPOL errors on ATT gateway - no resolution!??

I have ATT Giga internet with a gateway and a GT-AX11000 router.I'm sick and tired of the intermittent internet disconnections due to the issues logged below. Support is full of drones that don't really know anything and I've already replaced the gateway once and reset the gateway COUNTLESS TIMES!TH

Questions

1.7K

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Trade in eligibility -Used phone still on original owner's installment plan

Hello, I have an AT&T wireless family plan account and no active installment plans on any of the phones. I purchased my phone used over a year ago. The phone is locked. When I try to unlock it, it says that it is on an installment plan (not my installment plan though, it is on the original owner

Questions

133

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5GE - iPhone 12 - still running at cellular data speeds identical to my iPhone 11 Pro Max on 5GE

5GE - iPhone 12 - still running at cellular data speeds identical to my iPhone 11 Pro Max on 5GE I guess what I'm really saying is, what did I upgrade for? Did AT&T expect that they're going to continue rebranding LTE to 5Ge and that people like me wouldn't know any better? Because I do

Questions

2.7K

10

Accepted Solution

Loaner phone

Let me start at the beginning. I go into the AT&T store with a iPhone 13 Pro. My app says I get a free upgrade with trade in. The manager rings me up and we notice a small crack that got through the protector. He tells me “no they won’t charge you just might add money to the total left over”. I

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137

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WIFI !!! Dodge or AT&T owe Ram owners service, refund, or an explanation !

Seriously we pay extra for the wifi packages in our trucks. The wifi worked when I bought my '21 Ram 1500 Big Horn in March of '21. Now for the last year plus my truck is suddenly incompatible! I want my wifi availability or money back for the upgrade package. AT&T I'm looking at you because my

Questions

643

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Employee Training issues and no credits for returned phones

I have 2 phone upgrade issues. The first was a free upgrade to an iphone 14 which we did at the store. We were told it was just a free upgrade. They moved the data to the new phone and sent us home with both phones. Later when I called in about the charge, I was told we needed to send in the old ph

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60

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Can my mom whose number is AT&T use my upgraded iPhone 15 Pro bought thru AT&T?

My mom also uses AT&T (different account than mine) and I want to buy an iPhone 15 Pro for her with the discounted price on my AT&T contract. She and I both are currently using unlocked iPhone 14 Pro with eSIM. Just curious if I can send the discounted new phone to her address directly. I do

Questions

253

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AT&T not honoring $1,000 phone trade-in credit

I recently upgraded my cellphone from a Samsung Galaxy s20 Ultra to a Samsung Galaxy s23 Ultra in February 2023. I used the box and the label AT&T provided. I mailed the phone on Feb 24th and AT&T received the device on Feb 27th, 2023 (according to the tracking number and confirmed with the

Questions

2.2K

9

Accepted Solution

Next Up , Is it worth it to keep

Hi, I have an Samsung S23 Ultra with Trade-in offer with ATT , I am receiving credit for the traded phone every month, now my question is I have 6$ charge for next up on it , If i want to upgrade the phone in 18months , but if that happens what happens to the remaining credits ? and the phone that

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444

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Trade in with current installments

I traded my iPhone 12 in for a ( free) iPhone 14 Pro. Meaning I pay nothing out of pocket.  Except I paid the taxes up front.  The installments cover the phone 100%  I have 31-36 installments left. But again it came to a free phone for trading in my 12 what happens if I want to upgr

Questions

284

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AT&T Fiber at Delaney Park Oakley CA 94561

I am really having internet issues, working from home, many occasion now in the middle of my meetings and too many intermittent issues, losing connectivity in the middle of presentation is very disappointing and frustrating with my current provider (Comcast) and put you on the edge every time, I hav

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38

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Software Update

I bought a Samsung S21+ AT&T outside the US, now I cannot update my phone. Please let me what should I do

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42

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Need new underground lines at home

Hello. My family (myself, wife, and 2 kids) has recently moved into my parents house and they have AT&T internet service. It looks like the maximum speed they can get is 25 Mbps down and frankly it's terrible. We have 5-6 individuals that can be using the internet at one time and need an upgrade

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55

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NEED AN UP TO DATE ROUTER!

my current router, 2Wire 3801 HGV-B, it's OLD and I NEED A BETTER REPLACEMENT! HOW CAN I GET A NEW MODEL? has an issue with intermittently resetting itself @ the WRONG TIME! And that's not GOOD SINCE COVID-19 Has Sent me HOME WORKING FROM HOME! I NEED A NEWER, BETTER MODEM!

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141

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Can I Add an ATT Mexico Line to a Locked iPhone?

I am an ATT customer with an unlocked iPhone. I have an Unlimited plan.   I travel often to Mexico so I added an ATT Mexico local line to my phone as it is dual SIM.  Everything works fine.  I have the US line and the local Mexico line on the same phone.   I am consid

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35

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Closed

AT&T is keeping me hostage…

I have had a terrible experience with AT&T and now they’re making it very difficult for me to leave. I have never endured this with a phone company before. Let me explain: I decided to open up a new line for a business I plan to eventually open and to get more acclimated with the Android OS,

Questions

175

13

Official Solution

converting AT&T DSL to fiber - can we keep our email addresses and mailboxes with content going back for MANY YEARS?

We have AT&T DSL and want to switch to AT&T fiber. Can we keep our email addresses - and 19 YEARS of emails in our accounts - when we switch? Or are fiber accounts different than sbcglobal.net addresses, which is our address. Also, we have masked email addresses with prefixes - exampl

Questions

118

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