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Terrible signal

I can’t even remember how long I’ve been an AT&T customer. Moved from state to state but kept my subscription with them. A lot of competitors sending great deals / offers just to switch but i don’t ever bother to look at it coz I'm happy with AT&T. Unfortunately, i think AT&T does not ca

Questions

73

15

Slow U-Verse Internet Speeds -- and Can't Speak to Anyone for a Fix

For the last 10 days or so, my U-Verse Internet has been at 1/10 or less of the contracted speed.I try to contact technical support, but get a circle (Edited per community guidelines): the message says that, due to COVID-19 it may take longer to speak to a representative, but I never get that far;

Questions

48

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Bad network hop on AT&T's network

I work from home every day and am sick of AT&T's awful network performance. Frequently access to my company's resources (via VPN) is handicapped by a bad node on AT&T's network.  In this case it's hop #4 so pretty much everything I do experiences latency. This is an AT&T router:

Questions

124

2

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Ultra slow S21 FE. Might ditch at@t

Why is my phone so horribly slow? Slower then my last phone which was a S9plus......and my phone before that. I can't keep paying for such horrible service.

Questions

175

8

West San Antonio Outage

My WiFi and cellular connectivity has been horrible the past 3 days. Is there any updates on this “outage” I can’t find any information.

Questions

84

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Intermittent Uverse Service

I have had intermittent slow uverse service for the past month. When I run a speed test, it either doesn't work because the service is so slow or it constantly goes up and down (mostly down). The slow connection started on November 23rd. I called a few days later and the rep sent me a new modem. By

Questions

324

5

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Horrible Service

Service is starting to become unbearable. Feels like I'm throttled 100% of the time(even after starting a new month), I can barely watch a youtube video anymore. Your service "stream saver" is no longer accessible anywhere. The 22gb limit was removed from my plan without notification & now you h

Questions

79

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Google Nest Wifi is slow after setting up BGW320 in passthrough mode

I have ATT fiber at home, BGW320 modem/router. The signal drops off at the front of my house, where my office is. The fiber comes into the back of the house. Bought a Google Nest Wifi with 2 access pucks and set it all up. Configured the BGW320 as passthrough, per these instructions: https://foru

Questions

1.7K

2

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Fixed Wireless Going Down Hill

I came across this service almost 4 years ago. It was an a(Edited per community guidelines)olute savior. However the last 1.5- years I have noticed a steady decrease in quality. I use minimum amounts of data.. typical web scrolling and some Netflix. I have never maxed out my data plan. I used to su

Questions

50

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How do I get a technician to show up?

My apartment recently got fiber internet upgrade and I signed up for it mid-November, I got a confirmation email with the 3 hour window for them to show up and they never showed up. Since then I have rescheduled 4 times and a technician still have not showed up, what the (Edited per community guide

Questions

236

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Your box caught my tenants fence on fire

Your box caught a fence that lines up with 4 properties on fire. ATT sent out a tech and stated that this is not on ATT because there was no explanation. This sounds so ridiculous clearly from the fire report and the picture this was a fire that happened internally inside your split box. Tech stated

Questions

89

5

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AT&T is saying my IPhone wasn’t returned!

I return my Apple iPhone 12 Pro Max in January via USPS. Via USPS Tracking and statement from the USPS Office, the phone arrived at the AT&T location a few days later after I dropped it off. AT&T isn’t able to locate the phone at their facilities. I requested to open an AT&T case in m

Questions

172

3

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Stalking

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

Questions

57

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Cell Tower Issue - Horrible Data Speed - Please ESCALATE and FIX ASAP

This needs to be escalated to get fix ASAP real bad. I am to the point to switch carrier. I communicated with Marilyn (AT&T Community Specialist) via PM for 2 weeks. Although she spent a lot of efforts helping, none is help. She mentioned an outage was in the area, then confirmed it fixed. Bu

Questions

82

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Why am I unable to reach the website? What is causing it ?

I been trying to reach to reach the website https://enter.ipsosinteractive.com/landing/ and it keeps directing me to the page "This site can't be reached" I already restarted and resetting my router over 7 times. I used different devices and browsers. I even had my gateway replaced and the problem s

Questions

39

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Fiber wifi problem

Hi I just want to make sure before I do anything, because everyone's situations are different. So I had read few forums about having different router, because ATT BGW210 would NOT cover a thing for my devices.  I recently moved and my previous owner of the house had set the fiber at baseme

Questions

599

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Wi-Fi Speed Test

I have a Pace 3801HGV Gateway located upstairs with 24 Mbps internet speed plan. The maximum Wi-Fi speed test next to box with everything else turned off is 14.9 Mbps and down stairs the speed drops significantly too around 10 Mbps.  Is this the best speed possible for the Pace 3801 and DSL li

Questions

213

8

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Internet Support at AT&T is horrific plus they have a idiot of a Chat with Virtual (Edited)istance that darn thing knows nothing!

I've been an AT&T customer since 1975 45 years that a long time for us old folks. I had the old rotary phones they would provide to their customers and I still have the same number. Now I only have Home Phone and Internet. That's enough. A few years back I had them do something my son helped them be

Questions

139

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Austin TX Cell Service Problems Dec 2020

My service is usually very good here in Austin, excluding new construction at The Domain which seems to have bad service across the board for most providers. This last week service has been extremely spotty. It started Late November and hasn't improved. My calls cut out and I cant even play Spotify

Questions

263

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Internet issues that have gotten progressively worse

I live in a rural area with a population of 1600 people, so I get why AT&T doesn't really care about upgrading the infrastructure around here, but our service has gotten progressively worse over the years to where it's basically unusable. I'm at the point where I'm actually willing to shell out the

Questions

257

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