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My ATT application

I just called into your company; like I have had to do several times in the past in order to try to remedy our internet or lack of internet situation. I called into your office (Nashville, TN Branch) and spoke with Denise. She tried every-which way in the world  'Not to Help Me'. Every question I ha

Questions

 • Wireless Account

52

0

0

My Internet is constantly disconnecting

Does anyone else have an issue with the Wi-Fi constantly disconnecting from devices? I had the Internet 1000 plan and before that, I had Internet 300 and before that, I had Internet 100. I've had issues with my Wi-Fi disconnecting with each different plan. After getting Internet 1000, I used to get

Questions

 • AT&T Internet Plans

94

1

0

Slow Wifi speeds, but fast ethernet speeds

I recently signed up for 1gig fiber and have disabled the wireless on the AT&T modem/router, and am using my own Linksys ac5400 router. I setup passthrough on the BGW210-700 modem/router for the Linksys router, and set the Linksys router up as a bridge. I am getting 800/800 when connected via LAN on

Questions

 • AT&T Fiber Equipment

862

3

0

0

Connection is Complete Garbage, About to Quit

I have 45MBits down which is enough most the time. Today on Google Meet, people complain my audio is breaking up, do a test, up is < 3MBits. People with lousy cable connections get 10-15. What am I suffering for??

Questions

 • AT&T Internet Account

48

3

0

Why is AT&T Fixed Wireless for Business still slow after three weeks

I've just been told by Darcey at the AT&T Fixed Wireless Technical Support center that there has been an ongoing problem with the service for three weeks. He tells me the ticket for this issue is AL25446397. He said the "AT&T Experts" have been working to resolve the issue (for three weeks) and ther

Questions

 • AT&T Internet Features

374

1

0

Better Hotspot plan

Is there a plan by any wireless provider that doesn't throttle or if throttled the speed is higher than 128kbs. I'm currently throttled and ran a speed test with 44kbs results

Questions

 • Data & Messaging Features, Internet Tethering

22

3

0

Speed tests are normal but my actual download speed is significantly slower

I just switched to ATT Internet 75 and my speed tests show normal, but when i try downloading a file or game it is way slower. I tried using a different computer and Ethernet cable but I got the same results every time. I restarted both computers and the ATT modem, yet nothing changed. Then I tried

Questions

 • AT&T Internet Features

250

2

0

0

Slow speed

I had someone log into my wifi, without me knowing who it was or how they got the password, somehow. Only found out when a neighbor asked if he could borrow my wifi also. So due to that I changed my password. But now ever since then I have been having trouble with speed more than I did before. How d

Questions

 • AT&T Internet Features

147

1

0

0

Significantly reduced LTE signal strength in area that used to be fine

I'm visiting my parents for a few weeks during this COVID crisis and they live out in the country. The last time I was visiting at the beginning of March the LTE signal was fine, but when I came back a few days ago I noticed that I only get 1 bar inside when I used to get 3 bars. I can even see the

Questions

 • Network Coverage

48

1

0

WE WANT fiber to homes

We live in an area of Leander Texas that has copper to our homes only.  There are new build homes going in across the street and Spectrum is putting in fiber to those new homes.  We want fiber too and ATT fiber service, at that!  How does my community go about getting our voices heard and getting th

Questions

 • AT&T Fiber Equipment

61

1

0

Samsung S8 slows down At & T WiFi

I have a samsung S8 which when I connect to an At & T Wifi at home, starts to slow down internet on all devices connected to this network. The speed drops from an average 14 Mbps to 1 Mbps. I also see that the AT & T 4G is slow on this device. I already did a scan for malwares and monitored data usa

Questions

 • Samsung

594

5

0

0

Why is my Mobley so slow???

Why is my Mobley speed so slow? I use WeBoost & get 5 bars (-79dBm). But, when I do a Speedtest, my ping is around 70ms, 8.45Mbps down, and 7.3Mbps up. All of my devices get poor speed. I just got the Mobley & have only used 1GB of data. I turned off stream saver.

Questions

 • Other Phones & Devices

526

3

0

0

Does throttling occur?

So I'm not a complainer. I have been genuinely happy with At&T U-Verse and Internet and have been a customer overall for going on 20+ years. I currently have their 1000 mbps package and when testing the speed on the gateway, it does indeed show 989 mbps. But like most of you, I work through WiFi. I

Questions

 • AT&T Fiber Account

36

2

0

I have the 210 modem, but many of my network devices cannot see eachother

I have AT@T Fiber, I got provided with a BWG-210 Modem/Router with Wireless, but many of my equipment cannot see each other in the network, for example My 4k 65' Vizio that is connected to the wireless is not reachable from my iPhone 11 Pro, when I try to use the VizioCast application or cast from a

Questions

 • AT&T Fiber Equipment

83

3

0

Data speed is incredibly slow

Ever since I switched from prepaid unlimited to postpaid unlimited plus, my data has been incredibly slow. Videos buffer, pages take long to load, sometimes even time out. My software is up to date, there are no carrier updates. I’ve went all the way through the troubleshoot page, twice. It happens

Questions

 • Apple

908

1

0

0

Closed

Certain websites will not open

I am having an issue with content loading very slowly (websites like facebook and instagram) or not loading at all giving me a "failed to open page" message on other websites (facebook and macrumors). I am getting very weird results. Speed tests show full speed of the modem being detected. I have re

Questions

 • AT&T Internet Features

873

2

0

Seeing high ping times late afternoons/evenings

Normally my ping times are in the 10-20ms range during they, but they start creeping up in the afternoon and eventually get above 200ms, with occasional drops. This is impacted streaming services and general internet usability.  I have opened 3 tickets with AT&T, and am now awaiting a serv

Questions

 • AT&T Internet Features

282

21

0

Port Forwarding Not Working After Factory Reset

Early today I had to factory reset my router after our service went down sometime during the night and remained down until factory resetting. I reset all the previously established ports for my Xbox as I've done multiple times in the past, but for some reason port forwarding failed to change my NAT

Questions

 • AT&T Internet Account

73

1

0

Wired Roku 4 slow with BGW320

My Roku 4 is direct wired to an ethernet port on the BGW320-505. The Roku reports a download speed of 91 Mbps with very minimal bandwidth usage from other devices. Would love some tips to get this speed up to a point where I can stream live TV at full available definition.

Questions

 • AT&T Fiber Equipment

110

2

0

Apple Support/ AT&T

I’ve been a customer over 3 years now and I’ve had a iPhone 10,11 and now a 12 mini and every single day that I’ve had this phone it’s been nothing but trouble. Apple support and anyone not one employee at the AT&T store can seem to remove my old email and replace it with my new email. Since I’m

Questions

 • Wireless Account

36

2

0

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