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Phone Stolen Over 1 week Ago - Cannot Cancel or Suspend Service

My phone was stolen over 1 week ago when I was in downtown reno. I have been attempting to get ahold of someone at ATT this entire time, but it is difficult as my schedule does not line up with the hours ATT is open. I was in Downtown Reno having a night at Gold Dust West Casino, when a homeless pe

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32

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APN Settings for Dell Latitude 12 Rugged Extreme Tablet 7212

My Dell rugged tablet has windows 10 and the ATT sim card is recognized by the OS but shows no service. I called customer service but they were not familiar with the configuration of the windows based tablet. What APN settings should I use to? The options are: Profile Name- APN User name Password

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38

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My plan $300 per year prepaid - need new phone

I have a cracked screen A11 that works. I have a prepaid $300/year with 16gb/month data plan. I want to buy a phone from Samsung website, an A54. At&t says buy the phone from Samsung and order a sim card from At&t and I keep my phone number and all data will transfer to the new phone, data,

Questions

48

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Switching phones between family members

Hi! Recently I upgraded my old iPhone 8 to an iPhone 14, with a trade in it reduced my monthly payments to around $12/mo.  My wife is considering trading in her iPhone SE (2nd gen) but now only the iPhone 15s are eligible for a trade-in.  We are both on the same ATT plan.Can she trade in h

Questions

871

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Changing AT&T Sim to eSim

Hi. I currently use a physical Sim with At&t Prepaid Service on an Unlocked Pixel 8 phone. I have purchased an Unlocked iPhone 14 Pro that has no physical Sim tray. I need help switching phones please.

Questions

2.5K

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Getting a "sim not provisioned mm#2" message on Galaxy S3

I've been using this phone since it came out and today after putting my phone down for a few hours I saw this message. I removed sim card, battery, rebooted many times and it keeps saying the same thing.  As far as I know the other phones on the account are working but this one isn't for some

Questions

83

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Sim card returned & charge

Hi, I ordered a prepaid SIM card recently and it was shipped soon. But when I try tracking the UPS delivery, it says that there was something wrong and the package is returned to sender (Fort Worth). The return was successfully delivered, and I never got that card or any information about the deliv

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24

1

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Unlimited prepaid plan

Does the unlimited one-year prepaid plan ($300) available with eSIM? And I’m switching from different company. Can I maintain the previous phone number with this plan?

Questions

53

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Using my phone internationally with a SIM card from another country

I’m traveling to Japan and I’m planning to purchase a SIM card there for temporary use while visiting. I have a phone plan with AT&T but haven’t paid the phone off yet. Will I need to pay the phone off before I swap out the SIM card?

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20

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i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

Questions

156

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upgrade from iphone 7 to iphone 15

We have an old iPhone 7 (on Att network). Just purchased iPhone 15 from ATT. How do I get an e-sim, (with the same phone number) installed on the new iPhone 15?

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33

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Unlocking the phone (sold by the main owner (bought by at least 3 people (I am the last owner))

I want to know about unlocking. I bought a used phone, and it turned out to be blocked by this operator for other mobile operators. Once I managed to start applying for unlocking, but then it said that something was unpaid or something from the list of required things was not fulfilled. I live in a

Questions

60

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Official Solution

Unlock prepaid phone bought second hand

I recently purchased a prepaid att phone second hand at a yard sale problem is it says network locked upon entering my sim card (and apparently my sim isn't on att network)  what can I do to get it unlocked to use with my sim card 

Questions

73

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Official Solution

No connection after trip abroad

Hi, My phone won't connect to AT&T network when coming back from a foreign trip. I need to remove AT&T SIM card, power cycle the phone, re-insert the card and then it will connect back. Same ritual with my wife's device. Both Pixels, unlocked. Why is this happening and can it be fixed

Questions

7.5K

10

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ATT carrier locked iPhone 14 work with a prepaid ATT plan? Only has E-sim though..!

I have an iPhone 14 that’s carrier locked to ATT and wondering if I could use ATT prepaid service on that phone. It also has no physical sim so I’m not sure how that would work

Questions

116

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Google pixel 4 xl locked

Hello, someone could help me, I bought my google pixel 4 xl by amazon butsupposedly the seller was unlocked and I got blocked, I am from Colombia andthe company that is associated with the phone is AT&T and I cannot unlock itbecause it tells me that I have payments pending, someone would be very

Questions

115

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Studying in the UK

I have an AT&T eSIM for my US number Will be using a Physical SIM for a local UK number Want to activate the Phyical SIM when in the UK and disable ( not delete) my US eSIM.    Then when I am back in the US enable my eSIM again.    So how to a switch back and forth on the

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44

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Replacement Samsung Galaxy watch 4 - Cannot activate / cannot get new eSim.

We got a replacement watch and need to activate/replace the current "active" watch on our account. I backed up the old watch and reset it, removing the Mobile Account from it as well (we have to return the old watch). Upon connecting the new watch to the phone, I cannot activate it on the account (i

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82

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SIM Card

Hi! So I ordered a SIM kit 1.5wks ago, but I never received it. BUT, when I track it- it says it was delivered and "recipient has picked up package"..... it was NOT me!!!! Is there any way I can get AT&T to mail me out a new one because this really (Edited per community guidelines)!!! Or can someone

Questions

60

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Not able to send/receive texts to/from iPhone(s) from my android

So for a few weeks now, I have not received text messages from iPhones. Also, iPhones are not receiving my texts. I am using a Samsung Galaxy S9 on the AT&T network. I also switched over to my S9+ to make sure it wasnt an issue with the phone itself. It was not. The problem seems to be with all

Questions

84

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