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Replacing a damaged old pole

I have an old pole, worked over by woodpeckers and hit by a car. It leans heavily to the west and is located right in the middle of my driveway. I am resurfacing my driveway and would very much like to see it moved. The city says it's phone lines and call phone co. I can't seem to get to the right p

Questions

 • AT&T Phone Equipment

64

8

0

Accepted Solution

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I need to get login code

(Edited as per community guidelines) I know longer have and I don't know the 4 digit PIN to my account but I do know 2 numbers that I used on my account (Edited as per community guidelines) this is confirmation letting you all know it's me. I need to get access to my Facebook pg cause the code after

Questions

 • Community lounge

47

1

0

Accepted Solution

Official Solution

Does simply signing up for an installment agreement start a service plan?

I will likely cancel before the 30 months are up on monthly phone installments. I am ok paying off the device at that time, but do not want an early termination fee. I am an existing customer and this would be a device upgrade. I do not see any mention of a commitment in the cart so I assume there i

Questions

 • Wireless Billing

157

3

0

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iPhone 11 - Available Now

iPhone 11. An essential upgrade. Shoot 4K videos, beautiful portraits, and sweeping landscapes with the all-new dual-camera system. Capture your best low-light photos with Night mode. See true-to-life color in your photos, videos, and games on the 6.1-inch Liquid Retina display.3 Experience

Questions

 • Apple

9.7K

9

0

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Att is not recognizing our newly constructed home address but we have pole and house to our left is att customer

Att is not recognizing our newly constructed home address but we have pole and house to our left is att customer...we are in a designated att neighborhood, this is a brand new house built off empty lot 2 months ago...We need internet and wifi like immediately as my husband due to pandemic is an esse

Questions

 • AT&T Internet Account

24

1

0

Accepted Solution

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Received a text saying I have access to HBO MAX, but can't seem to log in?

I received a text message saying my unlimited plan gives me access to HBO Max. Whenever I try to log in I keep getting a "It looks like your AT&T subscription does not include HBO Max. If you believe you have received this message in error, please contact your provider." error. I was planning on

Questions

 • Login support

489

1

0

Accepted Solution

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Please help me Numbersync my to my note 20 ultra

I just purchased a watch 3. I've tried literally everything to get the watch to number sync to my note 20 ultra and nothing is working. I'm getting super frustrated and nobody can seem to help me or fix the issue! HELP ME PLEASE!!

Questions

 • Wearables

69

4

0

Accepted Solution

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Away abroad all last year and number suspended

Anyway of getting mu number back? Away for nearly a year now due to covid restrictions and looks like my number's gone😪!

Questions

 • Account & Usage

63

1

0

Accepted Solution

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Internet50 upgrade: higher Cu b/w or Fiber

I was told by ATT that my home is located in an area where top bandwidth available through them is 50 Mbps up, 10 Mbps down. Fiber isn’t available, and with copper, for this location they can’t even do 100 Mbps.   Is there any solution with ATT, or should I look to finding a different ISP?

Questions

 • AT&T Internet Plans

441

3

0

Accepted Solution

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Will the "Free" iPhone 12 offer be offered to FirstNet customers?

Will new customers eligible to switch over to ATT FirstNET be eligible for the free iPhone 12 offer?

Questions

 • Phone & Device Upgrades

108

3

Accepted Solution

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Reactivating an unused SIM card

I have been outside the United States since March 2020, and have not used my SIM card since then. I am returning to the US at the end of this month, but when I tried to check the status of my account it says that the account has been locked due to inactivity. I would love to keep using the same numb

Questions

 • Account Features

47

2

0

Accepted Solution

Official Solution

Getting previous phone records

Alright, this is the second time I have typed this. ATT stinks so badly.  It is why I left them.  Here we go: I need the records from my cell phone from April 21, 2021, until I left ATT.  I have a dispute with a company that I bought something from.  My bank will not go forwa

Questions

 • Wireless Account

26

1

0

Accepted Solution

Official Solution

Would it be better or cheaper for me to just buy a hotspot device instead to get on the internet?

Right now i use my smartphone to get on the internet with my tablet or computer. I am on the $75 a month prepaid. I get 10 GB of hotspot data on my plan. Would it be better or cheaper for me to just buy a hotspot device instead to get on the internet??  

Questions

 • AT&T Internet Equipment

126

1

Accepted Solution

Official Solution

Issue with my Billing & Refund

Some how or another when I put money on my account and went online to renew my service it charged me twice and I thought the lady I talked to said they was gonna refund me my money and it’s still not showing up on my account why??

Questions

 • Account & Usage

21

3

0

Accepted Solution

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refund for airpod pros

it has been over 10 days and i still haven't gotten a refund for my airpod pros that were sent back and received. i need to know what number i can call to see what is going on .

Questions

 • Other Phones & Devices

27

2

0

Accepted Solution

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Adding 5G to Global Unlimited Data Plan

I have a global unlimited data plan know as Unlimited Domestic & International Data for iPhone 5 and Higher. I guard it with my life.  I would like to add 5G access to this plan.  The AT&T rep I spoke to said that this was not possible, but thought someone out there might know the

Questions

 • Data & Messaging Features, Internet Tethering

203

2

0

Accepted Solution

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Covid overage charges

I was told that overage charges would be waived through June 30th. Today I received an alert that $15 was added to my bill because I was now out of data. Why did I get the alert if this is the case?

Questions

 • Wireless Billing

540

3

0

Accepted Solution

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Why did I lose my shows when I got a new U-verse DVR box?

I recently had to get a new DVR box for U-verse and lost all my shows. My friend had Comcast when she got a new box she did not lose any shows they were in the cloud. Does AT&T not offer this or have this it’s 2020??

Questions

 • U-verse TV Equipment

77

1

0

Accepted Solution

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House turned into Duplex, NEED HELP!

Hello,   I just moved into my house, which 1/2 of a newly built duplex (units 101 and 102). This was previously only a house, so, as far as ATT is concerned, once my neighbor established service (using just the street address and not a unit number), I can’t set up service because there’s already an

Questions

 • AT&T Fiber Installation

54

13

0

Accepted Solution

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Are AT&T stores really not “AT&T”?

At this point I can only say we were lied to and apparently no one cares.  I even have the deal we agreed to in writing from the store employee. I was given a buy one get one free offer on a line was supposed to show up as a charge and then a credit on the bill.  I’m 14 payments in now and call mont

Questions

 • Wireless Billing

187

1

0

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