Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (8.9K)

Relevance

Accepted Solution

Official Solution

Iphone unlock - international Sim will not work

I brought an iphone in November 2019 as part of a pre-paid service, had the service active for 6 months and then unlocked the iphone. When I check the IMEI on ATT it says the iphone is unlocked however when I try to insert an international sim card in to the phone, I am receiving a message saying th

Questions

 • Apple

242

3

0

Accepted Solution

Official Solution

Is it possible to recover a deleted voicemail that's 60 days old?

Is it possible to recover a deleted voicemail that's 60 days old?

Questions

 • Data & Messaging Features, Internet Tethering

477

2

0

Accepted Solution

Official Solution

I need to unlock my iphone SE 2020 that I bought prepaid for one month

Hi! I need to unlock my iphone SE 2020 that y buy prepaid for one month, i know you need to have at least 60 days of plan but is there any options? i really need it... so if someone could help me it i`ll be asome! Than you

Questions

 • Apple

265

2

0

Accepted Solution

Official Solution

Trade in eligibility with a minor chip at the bottom of the screen

Hello, I just got my new iPhone 12 Pro Max and plan to trade in my iPhone X. Now that I removed the screen protector I realize there’s a very small chip at the bottom left of the screen that’s not very visible nor it affects the display area (see attached images at the bottom). I’m not sure if t

Questions

 • Phone & Device Upgrades

4.2K

4

0

Accepted Solution

Official Solution

How to change Caller ID display

I just got my home floral business up and running and when I call customers back I’d like my business name to show up as the call I’d how do I set this up? Thanks for the help

Questions

 • Device Features

1.6K

1

0

Accepted Solution

Official Solution

Reporting fraud claims

may phone might be compromised due to fraud activities.

Questions

 • Apple

37

3

0

Accepted Solution

Official Solution

Trade in offer and pay off early

Hi, there is a $800 trade in offer for iphone now, I'm wondering if I pay off the installment plan early will I continue to receive the trade in bill credit every month?

Questions

 • Wireless Billing

1.8K

4

0

Accepted Solution

Official Solution

international day pass

We have an unlimited data plan including the international day pass. If we use my husband's phone as a hotspot, will we still only be charged $10 per day if my daughter and I connect to his hotspot wifi?

Questions

 • Account Features

175

2

0

Accepted Solution

Official Solution

Son traveling over seas

What should I disable or enable so I don't get crazy charges from my son's iPhone 6 while he's overseas?

Questions

 • Data & Messaging Features, Internet Tethering

474

3

0

Accepted Solution

Official Solution

Device Performance - Fountain of Youth Tips For Your Phone!

Like your car, your smart devices need a routine tune-up. Below you will find tips on how you can improve performance on your device and keep it secure. The Basics – Updates, Storage & Battery Performance Updates Updates are important. Not only can they improve device performance, but can

Questions

 • Other Phones & Devices

10.8K

8

0

0

Accepted Solution

Official Solution

Trade In Possible on Next 24?

Hello, I was just wondering if i could trade in my Galaxy S6 Edge+, 64gbs for either a iphone 6/6plus or even though this is a stretch the 6s + alittle money down.    I am currently in a plan BUT my upgrade is nearing soon since i used someone elses upgrade to get this phone. The reason why i want t

Questions

 • Samsung

1.1K

5

0

0

Accepted Solution

Official Solution

What kind of gift card can you use toward the purchase of a new iPhone?

Trying to buy an at&t gift card for our mom to use toward a new phone. I see that they are available at stores, but with Covid, can I buy one online?

Questions

 • Phone & Device Upgrades

403

1

0

Accepted Solution

Official Solution

Iphone hot spot usage

How do I track the data consumption of my iPhones hot spot? I can only see the total data usage.

Questions

 • Apple

15.5K

4

0

0

Accepted Solution

Official Solution

Calls, Texts & Data randomly going out (iPhone 13)

I have had this iPhone 13 for the last six months. Yesterday suddenly I noticed I had no bars, could not make calls or send texts. Essentially only able to use WiFi, though WiFi calling wouldn't even work.  Contacted AT&T and used their suggestion to restart Network Settings and/or take th

Questions

 • Apple

16

1

0

Accepted Solution

Official Solution

How do I activate a SIM device with my phone number?

I tried to activate the SIM device online but then it assigned a new number so I had to cancel it. I don't want to reactivate service because I'm concerned that it will only activate a lost phone. My husband won't let me use his phone because it recognizes his number and uses his account. I can't ca

Questions

 • Other Phones & Devices

208

5

0

Accepted Solution

Official Solution

know for sure if HD Voice is working

I'm curious to find out if there's a way to know for sure if/when HD Voice is actually working during a voice call apart from sound quality or coverage map. I think it should be and maybe it is but it doesn't really sound like it. We have an iPhone 7 and an iPhone SE both with LTE Voice and Data ena

Questions

 • Device Features

8.3K

3

0

0

Accepted Solution

Official Solution

Getting a new connection with trade in from a store

I am moving to the United States as student in August and was looking to trade in an Android device (the value for which I have checked on the AT&T website) and purchase an iphone 13. I wanted to know if I could do this in store in the US or if it is only possible to do so online?

Questions

 • Phone & Device Upgrades

15

1

Accepted Solution

Official Solution

How to unlock my AT&T locked iPhone

I bought my phone from a friend and it says sim locked in the settings and when i try to unlock it on AT&T device unlock site it says “Looks like the device you want to unlock is active on another AT&T account.” Is there any way to fix it? And what does it mean it’s active on another AT&

Questions

 • Apple

31

1

0

Accepted Solution

Official Solution

Text Message (Groups) Delays

I have been having problems for over a year with group text messages being delayed (not always).  I can receive over 100 messages in a single shot, sometimes 12-24 hours later than when they were sent.  The problems have significantly worsened over the last month or so.  I use my phone for business,

Questions

 • Data & Messaging Features, Internet Tethering

5.9K

12

Accepted Solution

Official Solution

Why wasn't my account deactivated?

Hello, I’m form the UK and when I went to the US for a year I got a prepaid monthly plan from AT&T where I would manually pay every month when my balance wasn’t zero. However since I went home I stopped paying for my sim and broke it and threw it away, yet I have been home for 4 months now witho

Questions

 • Wireless Billing

496

13

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.