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Reporting fraud claims

may phone might be compromised due to fraud activities.

Questions

 • Apple

58

3

0

Accepted Solution

Official Solution

WiFi in our rural home is very slow! Any advice?

We’ve tried many different WiFi devices and services and none seem to do the job. Our WiFi is so slow it’s like we’re not even on WiFi. Is there any portable devices that can help or different types? Our TV works perfectly fine but the WiFi is terrible on our phones!? We FaceTime a lot with our out

Questions

 • AT&T Internet Features

59

1

0

Accepted Solution

Official Solution

Device Performance - Fountain of Youth Tips For Your Phone!

Like your car, your smart devices need a routine tune-up. Below you will find tips on how you can improve performance on your device and keep it secure. The Basics – Updates, Storage & Battery Performance Updates Updates are important. Not only can they improve device performance, but can

Questions

 • Other Phones & Devices

10.9K

8

0

0

Accepted Solution

Official Solution

Iphone unlock - international Sim will not work

I brought an iphone in November 2019 as part of a pre-paid service, had the service active for 6 months and then unlocked the iphone. When I check the IMEI on ATT it says the iphone is unlocked however when I try to insert an international sim card in to the phone, I am receiving a message saying th

Questions

 • Apple

355

3

0

Accepted Solution

Official Solution

mobile hotspot data cap

is mobile hotspot data still being capped?

Questions

 • Data & Messaging Features, Internet Tethering

1.8K

1

Accepted Solution

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Want to apply for new service

I'm going to need 3 cell phones 2 iPhone 13 and 1 iPhone 12 so also need 3 lines unlimited plans 

Questions

 • Data & Messaging Features, Internet Tethering

64

2

0

Accepted Solution

Official Solution

What kind of gift card can you use toward the purchase of a new iPhone?

Trying to buy an at&t gift card for our mom to use toward a new phone. I see that they are available at stores, but with Covid, can I buy one online?

Questions

 • Phone & Device Upgrades

491

1

0

Accepted Solution

Official Solution

iPhone 11 pro

Remove my phone from blacklist

Questions

 • Apple

170

3

0

Accepted Solution

Official Solution

Visual voicemail charges for new lines

I added two lines a couple of weeks ago. I have a total of 5 lines. I have been charged $14.67 for each new line I added for visual voice mail on top of the per line fee. There's no option to turn off the visual voicemail feature either in the ATT app or website. Note that this VVM charge o

Questions

 • Device Features

870

3

0

Accepted Solution

Official Solution

How to unlock my AT&T locked iPhone

I bought my phone from a friend and it says sim locked in the settings and when i try to unlock it on AT&T device unlock site it says “Looks like the device you want to unlock is active on another AT&T account.” Is there any way to fix it? And what does it mean it’s active on another AT&

Questions

 • Apple

94

1

0

Accepted Solution

Official Solution

AT&T Activating step keeps spinning

iPhone 12 Pro Max and Apple Watch 7 cellular won’t complete activation step. In the Watch app under Cellular, it says AT&T Activating but the progress icon just spins and hasn’t stopped for days. I unpaired and retried but got the same issue again.

Questions

 • Apple

36

1

0

Accepted Solution

Official Solution

Two new iPhone 12 Minis - one connects to 5G, the other does not

Hi all, I've recently purchased 2 new 12 Minis, one for my son and the other for my daughter. Both are on my family's Unlimited plan. My son's phone was an old line, adding a new device. Transferred from an iPhone 6S. My daughter's was a new line, new device. My son has reported that his phone n

Questions

 • Apple

143

11

0

Accepted Solution

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Got a new iPhone 12 at a Costco kiosk and need to send in my old iPhone X- how?

I got a new iPhone 12 at a Costco kiosk and need to send in my old iPhone X. I can't find the info online and don't have the time or patience to call in. I just need to figure out how to get my old IphoneX into ATT so that I can get the trade in rebate applied to my account. Any ideas?

Questions

 • Wireless Account

147

2

0

Accepted Solution

Official Solution

iPhone 12 pro

Hello, I recently ordered an iPhone 12 pro from apple and signed up for the $800 credit for trade-in from at@t (tradeinoffer20).  Because the promotion credits my account monthly instead of all at once, will I loose my credits in the future if I want to pay the phone off early and upgrade aga

Questions

 • Apple

627

8

0

Accepted Solution

Official Solution

International calling

Hi, I’m planning on adding a passport pass for french travel. if someone calls or texts me from France while Im touring, will the 10.00$ kick in?  Or will I get charged local rate? if I do not buy any international plans,  will I still receive texts in France from USA and from France?

Questions

 • Plans & Features

166

12

0

Accepted Solution

Official Solution

Wireless activation and upgrade fees

I'm thinking about upgrading my iPhone 8+ to the iPhone SE. Do I have to pay an upgrade fee + an activation fee when I do an upgrade? How much is the upgrade fee and activation fee?

Questions

 • Phone & Device Upgrades

138

2

0

Accepted Solution

Official Solution

Text Message (Groups) Delays

I have been having problems for over a year with group text messages being delayed (not always).  I can receive over 100 messages in a single shot, sometimes 12-24 hours later than when they were sent.  The problems have significantly worsened over the last month or so.  I use my phone for business,

Questions

 • Data & Messaging Features, Internet Tethering

6K

12

Accepted Solution

Official Solution

Free I-Phone from ATT/Direct TV - Phone was not free!!!

02/19/21 To whom it may concern: I am trying to figure out who I can contact about the free I-phone I was offered a few years ago. I filed a complaint with the FCC regarding this matter.  Basically, I was offered a free phone when I called Direct TV to reduce my monthly television bil

Questions

 • Account Features

157

1

0

Accepted Solution

Official Solution

Using EyeTV?

I love using EyeTV with my AT&T cable box  so that I can now watch all channels & DVR recordings on my Mac. Anyone else using EyeTV?  I'm having problems configuring so can also watch on my iPhone when away from home.   I need to verify that the U-verse router supports NAT-PMP (NAT Port Mapping Prot

Questions

 • AT&T Internet Equipment

1.1K

3

0

0

Accepted Solution

Official Solution

Cross Upgrade with Next Up Lines

I have 4 lines with AT&T and am receiving bogo credits on two of them. I needed AT&T to transfer the bogo credits to the other two lines because the ones with the promotion also have next up on them so when I upgrade I will lose my credits. They told me they can't and I can do a cross-upgrad

Questions

 • Wireless Billing

781

3

0

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