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ATT is trying to scam me and pay for their mistake!

The following is the most utter corporate (Edited per community guidelines) I’ve ever heard in my entire life! I recently upgraded to the iPhone 14 promax on the upgrade program (that I pay extra for each month) in October. AT&T sent me my new phone along with “their” shipping label and box. I

Questions

474

11

AT&T Lost my trade in phone

       Ive had a rocky start with my new account with AT&T. Lots of things have been messed up with our upgrade processes and now its looking like I'm going to end up paying for it. First AT&T messed up with my first upgrade when I had to make the purchase over the phone

Questions

488

2

How do I reactivate my phone?

I went to the ATT store in the Victoria Texas mall and they tried the old bait and switch maneuver kinda on me. I told them that I wanted to trade in my iPhone 6 for a new IPhone 7 and they were really nice and said "sure we can help you". So they take my information have me sign 2 digital signature

Questions

662

3

0

Fraud. Trusted salesman, lied about plan & pricing.

Switched from AT&T family plan to individual plan. Salesman pulled up my old account used his tablet to sign me up for the lowest basic plan, which I requested, he had me sign the contracts without reading anything he did not show me any information, just (Edited per community guidelines)ured me

Questions

191

3

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collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

732

3

0

I'm about to sue.

I've lost my patience with this company. I've tried calling multiple times and I've tried live chat. I had my hotspot turned off before I even went to get it cancelled and it has not been turned on since. I cancelled it and paid my final bill of $180 in store (after confirming with the store manager

Questions

188

1

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BGW320-505 Modem not allowing DNS Mods

Yeah real nice AT&T... So you just up and decide to hijack DNS by not allowing me to modify it on the modem. Sure I set my DNS to 8.8.8.8 on the device and think I'm all well and good, but when I do a 'show ipconfig /all' I see it. My DNS Suffix Search List is set to attlocal.net. NEAT! So when I ho

Questions

2.2K

6

Data Plan Ripoff

I have a shared family data plan with three phones and have been a loyal AT&T customer for over 20 years. I used to have a shared 6GB plan but several years ago AT&T discontinued that plan and stated they would "upgrade" me to the 12GB plan. I should mention that our data usage on the AT&

Questions

195

23

AT&T SIM cards from the Tracfone kit do NOT work!

Recently purchased the SIM card kit for Tracfone consisting of three different SIM cards: AT&T, T-Mobile and Verizon. I have always used AT&T cards in my unlocked BLU G9 Pro and other BLU phones.  But as soon as I switched over to TF, I cannot make or receive phone calls.  Multipl

Questions

1.2K

4

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Complaint about the International Day Pass

What in the world is the point of touting that AT&T is willing to cap the day pass charges at 10 days? I happen to be traveling for 20 days and realized that my billing cycle is exactly 10 days into the trip. Which means that I absolutely will be charged DOUBLE and not benefit from their 10 day

Questions

98

7

iphone and andriod on same plan cost more money?

both of my parents have andriods (samsung s22) and I do too but I'm looking into buying an iPhone (iPhone 12 pro max) and my dad wants to know if having and andriod and an apple phone on the same at&t plan will cost more coming from apples side. (is there a bill with adding a iPhone to before an

Questions

310

2

0

Wireless or Ethernet printing on home network

I have issues printing using my home printer for a long time. I will copy ALL info from my Network Summary Printout: Network ID: Host Name=NPI6BD43B Domain Name (IPv4/IPv6)=attlocal.net Domain Name(IPv6 only)=attlocal.net Bonjour Service Name=HP LASERJET 200 color MFP M276nw (this is the model

Questions

287

1

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Why is AT&T suspending my Phone line which I used for my business and keeping it hostage by not allowing me to take it to another carrier

In the last 2 months, I've been able to use my phone for about a week AT&T. Keeps suspending my Phone line saying that the line is reported as Spam. It is my business line my clients call me on. So I've been losing work. They've been single little handedly. Destroying my business which I'm tryin

Questions

72

7

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AT&T TERRIBLE CUSTOMER SERVICE AND POOR BUSINESS PRACTICES

I'm writing this because I just want everyone to know how shady AT&T is I'm doing this on behalf of my girlfriend who I've been with for almost 20 years she's been an AT&T customer for that entire time she's had her cell phone since we graduated high school together in the 90s. She's been a

Questions

91

1

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Questions about Fixed Wireless to AT&T Air forced migration.

I received an email on Nov. 29th and then a letter today regarding a forced migration to AT&T Air from our current Fixed Wireless service. I'm not thrilled with being forced out from the service that has worked incredibly well for nearly 3 years - especially in this rural area.  I can coun

Questions

657

1

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BGW320-WiFi Radius

The BGW320 has the capability to transmit a robust signal from 2-4GHz up to 6GHz, covering a spacious home exceeding 5,000 square feet. A few months ago, AT&T introduced a feature where devices located farthest from the BGW320 may appear with an orange indicator and weaker signal bars. It's imp

Questions

761

3

0

Does ATT black list certain web addresses

Can't log into certain sites just in the last few weeks. Quick Books, fashion design, checking account

Questions

81

1

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constant requirement to change password

For some unknown reason AT&T will only allow me to stay signed in to my email for two weeks on my laptop. My phone stays logged in indefinitely. Every time I try to log in after the two weeks is up, I get an error message saying "The limit for unsuccessful attempts has been reached. Click change

Questions

37

1

Complaint - Fiber - Reprehensible tactics

For you to suspend my account as a force tactic to make me schedule a switch from copper to fiber was an insulting and disrespectful act to a 20+ years customer.  You chose to do this on a Sunday when I was unable to receive any assistance and therefore unable to function in my household as nee

Questions

33

3

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advance setting on modem

How do I open the modem/router advance setting?

Questions

73

1

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