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AT&T Internet Air (New Account)

Any idea when the new internet air will be available for new customers? I am currently living in an apartment building where fiber is not available in any way for internet. Although there is AT&T fiber everywhere else surrounding the building I live in I was told by AT&T that fiber is not an

Questions

420

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internet 100mb is very slow (getting about 8mb download oly)

When i got the internet installed before i left Comcast, att sales promised a dedicated guaranteed speeds of 100mb with the promise of installing fiber 1gig speeds at my house in 3 weeks. they even created a ticket to inquire about when the 1 gig will be installed and then the sale person told me th

Questions

256

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I cancelled AT&T DSL Service in mid-January... STILL getting billed!

I cancelled my AT&T DSL Service in mid-January.  After multiple calls with AT&T, I am continuing to be billed for DSL service by AT&T.  They assure me this will stop on the next bill, but I just received my March bill, and the monthly charges continue. HELP!!!!  How do I get AT&T to respond?

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245

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Internet In My Historic Atlanta Neighborhood

I’ve had AT&T internet service for over 30 years until I moved to a historic neighborhood in the City of Atlanta over a year ago. I need help with understanding why it isn’t available to my neighborhood, which has historic designation and is right on the Atlanta Westside Beltline?  Additio

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17

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Pole in my yard

There’s an AT&T pole in my front yard that has been broken in pieces for two years. We have tried to get this remedied, but with no success. Please advise next steps.

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30

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why is this taking so long to get resolved?

my dsl has been down since last tuesday due to a ppp error. why is this taking so long to get resolved?

Questions

57

3

HELP ASAP PLS

i have a att.net email and i cannot receive emails or send emails

Questions

43

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Confustion on Availability

We plan on building a home in the Hatton, AL, community on a property currently with an older home which will be torn down. Per the map at www.broadbandmap.gov, high speed internet is supposed to be available at the property and the property just west and adjacent to us has an active U-Verse Interne

Questions

548

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dsl

dsl outage for over a month are you actually going to turn it back on?

Questions

96

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bgw210 gateway

In response so am I not supposed to see my device gateways mac address in my computer at all ? I do understand that each interface has its own mac address what is confusing when I log in to my default gateway it only shows interfaces and mac address for wireless connections and not for wire Ethernet

Questions

87

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Closed

Help with cancelling DSL service

I need help with cancelling my DSL-only service.  I cancelled my service at the beginning of June 2015 due to a move and paid all funds due on July 21, 2015.  (I used my own modem/router and am not subject to any early termination fees.) After numerous phone calls to customer service/final accounts

Questions

308

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bellsouth.net email is locked

Unable to log in to Bellsouth.net email account. I try to change password and it takes me to a page for user ID and last name. Then it takes me to a page for security questions and it says my entries are wrong.  Please fix this so I can change my password and get into my email. 

Questions

30

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Fixed Wireless

I am in a similar situation as I am now eligible for Fixed Wireless. I currently have AT&T DSL, AT&T Cellular and DirectTV...always been an AT&T/Bellsouth customer ever since the cell phone come on the market.   Our cellular connection is terrible.  I have 17 years of IT exp

Questions

55

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internet

We had a landline and dsl internet. Ported number to Ooma which is voip. When that occurred, landline and dsl were cancelled .My goal is to have dsl only. Called to set this up, and got numerous different answers as i was transferred numerous times to different areas. I was told the only way to get

Questions

38

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DSL Faster Service?

Need to know if we can get faster service than the 3 megs we get today. Based on SNR and Attenuation calculator I think we *MIGHT* be able to squeak a little more. If replacing the CPE allows us to utilize ADSL+ (depending on if DSLAM supports it) then we will do that. PM me for my DSL phone number

Questions

189

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HELP!!!!.....Internet unstable and drops intermittently throughout the day

We have had problems with our service (when we have it) ever since our city had a major change in an intersection close-by and around the same time the hurricane on Sept 11th. So far, we've had 4 line techs (one of which came back a second time), line burying crew twice, a service tech, and a line t

Questions

413

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Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

69

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Unable to Download/View .pdf of Monthly DSL/Internet bill

I cannot download my DSL/Internet bill either as of 11/5/2021. The oops there's been an error popup states: "We couldn't download your PDF. Please try again later.  Error ID: MSBILLIA002" I tried online chat help - 30 minutes - multiple transfers no help - had me call 888-321-2375.  A

Questions

118

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DSL plans in my area went from 5mpbs to 1.5 mpbs what gives?

I've had DSL for about 10 years and it's always been 5 down, 1 up. But recently AT&T has changed the ONLY available internet package to 1.5mpbs essentially making slow internet even slower. It's honestly a joke, AT&T support just says sorry and nothing can be done about it. Any advice on how to go a

Questions

273

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How to terminate Bellsouth FastAccess DSL Xtreme 6.0 billing? Now have AT&T Internet Basic 6.

I am being billed for BellSouth FastAccess DSL Xtreme 6.0 and AT&T Internet Basic 6 simultaneoulsy. I only need one of them. The BellSouth DSL account should have terminated when I began AT&T Internet Basic 6, yet billing shows both are active. Who do I contact that can examine both accounts and adj

Questions

460

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