I have been calling AT&T for the past month trying to get my call log for one of the lines on my account for all of December. I was in an accident and my car insurance needs the call log for all of December 2021. First time I requested it from AT&T I was charged $5 and was told it would be s

Wanted to try att PP. Carefully did my due diligence, and located their whitelist: phones that work on the prepaid system. Settled on a Motorola G7 Power, expected it to work since its ON THE LIST. Got the phone, sim, and service. Almost works...fine internet, text no problem, but no phone calls

I need to locate our business account representative. TMobile, Verizon - BOTH very easy to deal with for this... AT&T?... on hold for the second time today - dead air - going on 45 minutes... and being told that with a business plan?... there is no account rep?  Are you kidding me?  I

I have been trying to get in touch with somebody for a week now about the mistake that AT&T‘a loyalty/advance billing department made when they turned off my phones. I’ve been trying to get the numbers ported out but now they’re telling me that due to their mistake I’m gonna have to pay out a lo

I recently bought an iphone with a clean imei off of Marketplace and its sim locked. I've tried visiting the website to get it unlocked but it was denied " We can’t unlock your device because it’s no longer active on an AT&T account". I retried it a second time and got the same message.. how ca

What can I do about this? I tried att.com/myatt and the page wouldn't load

Reference AT&T ticket LXXXX8870 and case number LXXXX1908. On Saturday, September 26, 2020, I scheduled an appointment with AT&T to have high-speed internet set up to a new build house located in Dallas, Texas.  The appointment was set for between 9 A.M. and 11 A.M.  

Hello, I paid off my iPhone 12 and used it for a trade in for the iPhone 14. The iPhone 14 came with a return package for the old phone, and we had some personal stuff come up so we were getting close to the 30 day return window when we got it packed up and ready to go. We called and spoke to a st

When I first ordered this phone, it's estimated ship date was September. I cancelled the order. I checked back on AT&T's website and found that on the 7th of April, the estimated ship date was April 21st - 28th.I re-ordered. That date has obviously come and gone, and as of last night, the es

I just got the Samsung Galaxy watch 4 classic. Using a Samsung Galaxy S20 FE 5g phone. I also cannot connect the number sync.  I get an error on the watch Sd-Sdk-200 and a Pd-sdk-system_error on my phone.  I have tried turning off the VPN, uninstalled, reinstalled, unpaired, paired, turn

Cannot receive emails. Cannot reset email as I am locked out of account.

My order keeps getting canceled. I've jumped through all the hoops and still get my order canceled 10min later. It looks like we couldn't complete your order...To get things back on track, let's confirm that this order came from you. First, let's upload your identification. Simply tap here&nb

I started the return with USPS on February 19, 2022 and on February 22. 2022 USPS says it’s no longer in position of the package and is no longer tracking. It is now with the Tender Returns Agent. I checked ATT website and it’s not updated the item was returned. How long does it take for ATT to upda

I’ve been an ATT customer for 29 years, with the same cell number on a monthly plan. Decided to check out prepaid 16gig $25.00 a month, pay $300.00 up front for the whole year. Sounds easy enough right? To make sure everything would go as planned I called the technicians that would do the transpo

Here is the transcript I had with Trade-in Support earlier today. Essence completely disregarded my request for additional information and terminated our chat. Leaving me no recourse for questions or even a customer service survey. I'm sadly not surprised though. Tim Smith 06:31 pm I Traded my

I just purchased a iPhone14 Plus and it arrived from UPS today. When I opened up the box that it arrived in the iPhone was falling out of its box! The seals on the iPhone box were obviously sliced open by what looked like someone’s fingernail. It was not cleanly cut open. What is going on here?! I

I traded in an iPhone 10 for my daughter and got and iPhone 12 Pro Max. BEFORE leaving the store on August 27, 2021, the iPhone overheated and the temperature error came up on the phone - this was within 30 minutes of purchase right out of the package and haven’t left the store.  They refused

Who do I contact? They dug up rock which now covers most of my yard and landscape. The foreman I spoke to when they are almost complete in my neighborhood said they would rake up the rocks, reseed, and cover with straw. oh they covered the rocks with straw.  They owe me a new yard! Half des

I have been with AT&T for few years and I have one of the grandfathered Mobile Share plans. I was trying to get a phone upgrade through Best Buy with AT&T installments and kept getting this error at the last step in the check-out process where it asks you to accept AT&T terms:

I pre-ordered a Samsung Galaxy S23 in February 2023 trading in my Galaxy S21 for $1000 credit (over 36 months) as part of ATT's pre-order deal. Instead of sending my S21 phone to ATT via USPS mail, I opted to turn in my S21 to my local ATT store and get a receipt. I did this, because last year ATT l