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Fiber wires left unburied

I’ve called and made multiple complaints in the past two months! we had fiber installed and they never buried all the wire there’s about five feet curled and is a tripping hazard for me or my kids and the old wires just sticking out of the ground; in addition they cracked my sidewalk putting it unde

Questions

238

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0

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New AT&T Fiber customers are receiving an upgraded modem specifically for Fiber services

Recently purchased a PlayStation 5 and have been in these forums and elsewhere trying to avoid speaking to customer service about help with port forwarding. In doing so, it’s come to my attention that new customers, or existing customers upgrading to fiber services are being provided a new modem, BG

Questions

28.5K

28

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Damaged Boxes in Community

Good morning, I am the Administrative Assistant for an HOA located in Denton County, Frisco TX. We have several damaged boxes in the community that have AT&T on them as well as "Telecommunications Signature Series Broadband". We need information on if these boxes are even functioning as there ar

Questions

488

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0

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add land line to my existing accounts online

I have spend over 9, yes 9, hours on the phone with ATT land line "customer support" (which doesn't seem to exist). I already have an online ID with my Direct TV account on it.  I have tried 74 times to add my new home phone number to my online account.  When I type in my phone number and

Questions

1.9K

9

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The infamous 100/20 VDSL2 Lines balancing act; 3 tech visits different sync rates each time(posted below):

Hi All, I've been trying to get my lines working right for a few weeks now. I've reached a point where local tech's are losing control/power on the issue as it seems to be an under lying issue within the network from the corporate office as I've been told. I've sent an informal complaint to the F

Questions

585

17

0

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HBO Max subscription through AT&T has expired

As I've seen in this forum many of you have been experiencing the same error and endless loop of trying to login with your provider AT&T the past few days not been able to enjoy HBO Max. After 8 extremely long support calls to various departments and getting transferred numerous times getting no

Questions

51.9K

235

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Closed

Trade-in scam

The promotion where you trade in your iPhone for $700 to get the latest one is a scam. They basically give you a $700 credit to your bill, and then you end up paying the $700 back along with the rest of the worth of the phone within a 30 month period. It’s basically a wash. The supervisor even admit

Questions

14K

97

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Z Flip 4 is broken and no one wants to replace it!

I got the new Samsung Flip 4 about a month ago. Just yesterday, the phone became useless.  The phone will only flip 1/2 way open, the screen is popping off right at the hinge and I can NOT use it as the touch screen will no longer work.  I have the warranty through AT&T/Asurion. 

Questions

3.6K

14

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Intrusive full page ads for apps in google play store !

How can I stop the full page ads that take over whatever im doing at the time? I hate them im at the point of finding a different carrier if this continues!!!!

Questions

52

5

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I need help and I don't know what to do

AT&T doesn't care about customers. I have been trying for MONTHS to change the email address on my account, since they entered it wrong and I can't get into my account to pay my bills. But each time I call and they claim to have changed it, it's still wrong. So I can't get into my account to pay

Questions

45

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0

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Enough with the Deceptive Pricing Practices

I have been with ATT for years (more than a decade) but I am biting the bullet and switching to T-Mobile at the end of this month. I have been duped one too many times on promises to provide credits, change plans, etc. In just the last couple of months I have over paid almost $300, promised credit

Questions

215

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0

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My iPhone 13 won't work with sim purchased online

Upon arriving at the airport yesterday the simcard worked, my partner attempted to use the sim in his phone as he had baseball tickets saved under his account on his phone, the sim didn't work, and now it won't work in the iPhone 13, what can I do, it's not registering any form of service 

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30

4

0

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Unresponsive phone

14ProMax lost complete power. Phone less than 14 days old Apple refuse to exchange, told its AT&T’s responsibility AT&T refuse to exchange, they say it’s Apple’s responsibility According to AT&T, there is a 14 day exchange period, whereas the phone could be returned After such

Questions

40

3

0

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Hold times - 6hr 44min

I am currently on a family plan and am trying to break off into my own plan. Due to Covid-19 stores are closed and when calling Transfer of Billing at 877-971-6092, I was on hold for 1hr 30mins last night 3/25, and for a total of 6hrs and 44mins today (3/26). Is anyone else experiencing these wait t

Questions

128

3

0

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Seriously? A budget phone?

Dear AT&T, You want me to activate a cheap budget phone (U318AA) as a replacement for the premium phone I currently own because you decided to switch everything to 5G? No, This cheap phone is going to go right into the garbage. Thankfully, as a person who enjoys working in the Information Tec

Questions

393

9

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How to get my trade in back because new phone is defective?

Is there any way to get my trade in back? I only want to because it was paid off and my new iPhone 14 Pro Max had a defective camera. I have contacted Apple and they won’t honor the warranty or my Apple Care +. The rep agreed there was something wrong with the camera but said because diagnostics we

Questions

180

25

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Number disconnected on Pay Go service

I live in the UK but for many years I have had a pay go mobile number with AT&T for use when I am in the USA. I received an email recently advising that the number is no longer associated with my account and had been disconnected. Telephoned to find out why and was advised that my mobile (Galaxy

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107

6

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Is anyone else experiencing issues with AT&T 5G speeds

I live in Atlanta, GA and the 5G speeds here are terribly slow throughout the city. I feel misled and lied to.  If I knew the 5G speeds were going to be subpar, I would not have purchased new iPhone devices nor changed my wireless plan.   Is anyone else experiencing slow 5G speeds and

Questions

635

4

0

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Bought iPhone 13 used, can’t unlock

I bought this used. I’ve never in my life had an AT&T account. I have zero clue who had this before me, but whoever owes whatever is not my problem. I can’t even use the esim because of this, it’s ridiculous. I did the unlock request and surprise surprise never got an email.

Questions

69

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Over charged for my iPhone SE

I purchased a iphone SE from wal mart I was suppose to get the promo price cause I did the in store activation and bought a $50 air time card I was charged $199.00 when I should of been charged $149.00 how can I get the difference back the guy who checked me out was unaware of having to manually put

Questions

53

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