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Uverse doesn't work in a room

On average I am having to reboot my STBs once a week. Imagine having to walk up and down 3 flights of stairs about 20 times constantly rebooting/unplugging/pressing WPS button. The instructions displayed on screen are garbage. In additional to holding the power button for 10 seconds, have also tr

Questions

284

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0

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Plan service account closed can I get prepaid service now

I was a loyal customer paying my bills on time etc. Until due to my misfortune I couldn't pay I was gone for some time 1yr to be exact I call to reestablish my account its been canceled I can't afford the balance it's unfair can I get a prepaid until I straighten my plan situation.

Questions

71

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Used Wrong Label for Trade

Hello, I paid off my iPhone 12 and used it for a trade in for the iPhone 14. The iPhone 14 came with a return package for the old phone, and we had some personal stuff come up so we were getting close to the 30 day return window when we got it packed up and ready to go. We called and spoke to a st

Questions

110

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bankruptcy

I need to set up a phone appointment with a bankruptcy supervisor very soon.

Questions

470

4

0

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Unlock Denied - What happened

First Attempt to unlock at&t email me We’re missing some info Device IMEI number:[edited as per the community guideliness] Request number:(edited as per the community guidelines) Hi Gerald,   Make sure your device meets our eligibility requirements, then call

Questions

1.6K

16

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Has anyone had success with filing a FCC complaint against ATT Uverse???

This is my first time trying to file a complaint for anything.  I have been an AT&T customer over 20 years and Uverse 5 years.  I am livid due to how I have been treated by AT&T.  A supervisor and rep hung up on me the past 2 days when I was sharing my bad experience. I work in the insurance industr

Questions

7.9K

19

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Why am I being charged for my S22+ upgrade

I used the free S22 promotion to upgrade from an existing Galaxy phone. I turned in a qualifying trade in, at an ATT store. Also, paid $200 in advance prior to trade in. I was informed that I qualified for the full credit, by an ATT associate. Yet, I am know being charged for the phone, via payment

Questions

230

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AT&T chat help never seems to work

has anyone ever seen the chat option work? I’ve tried for one month now with three different devices, several different WiFis, three different browsers and it has never worked for me. it just constantly appears as loading

Questions

6.2K

3

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New to AT&T

I signed up for AT&T several days ago. They set me up with the Samsaung Z fold3 and a unlimited data plan. Today I received a warning that I have used up all of my 2gb of my 2gb data. I went to my account on line and it says 0gbs with 28 days left. I couldn't get a live person on the phone. I w

Questions

341

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AT&T Rewards appears to be a scan orchestrated by AT&T to solicit service

After grueling hours of being on the phone with AT&T reps (5+hrs in one night), being lied to about 85% of my order from a rep just to get a sale; transferred over and over again to wrong depts, hung up on, given non-working/wrong/disconnected phn #s; lied to twice about installation (comfirmed

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97

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My iPhone XR is Locked Because it’s a refurbished iPhone

I need to unlock my iPhone XR but I don’t know the original owner information so I can’t use any other carriers

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37

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How can I exchange my defective device?

I traded in an iPhone 10 for my daughter and got and iPhone 12 Pro Max. BEFORE leaving the store on August 27, 2021, the iPhone overheated and the temperature error came up on the phone - this was within 30 minutes of purchase right out of the package and haven’t left the store.  They refused

Questions

433

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Upgraded to S23 with pre-order $1000 credit offer, but only getting $800?

I pre-ordered a Samsung Galaxy S23 in February 2023 trading in my Galaxy S21 for $1000 credit (over 36 months) as part of ATT's pre-order deal. Instead of sending my S21 phone to ATT via USPS mail, I opted to turn in my S21 to my local ATT store and get a receipt. I did this, because last year ATT l

Questions

556

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My phone sends out text using my number that I didn't send

Serveral times my phone has sent text using my number I didn't send including to my contacts. How can I stop it? Alot of time it's spam like text

Questions

678

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BUYER BEWARE! DO NOT SIGN UP WITH AT&T

AT&T is NO better than the scammers from India who call & scam people out of their money! They just stole from my children and I. Silly me for forgetting to turn off auto pay when I switched carriers. They billed me for an entire month of service. I used THREE DAYS of that month. They still

Questions

421

14

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New LiftMaster 828LM MyQ Internet Gateway will not connect to New ATT BGW320-500 Fiber Router/Gateway

I had an old "copper" ATT router/cable modem that my MyQ device was connected via ethernet to. It worked for many years. ATT upgraded me to fiber and installed the BGW320-500, and the MyQ device was not recognized by the BGW320-500, as in, it never showed up as a device as checked by ATT Tech Suppor

Questions

2.9K

29

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ZTE Velocity (MF923) no longer updating data

Hi, my ZTE Velocity is no longer updating the data amount although it is still allowing my devices to access the internet fairly well. I took it to an ATT store where they reset it and now I can no longer give it a new name and a different password.  Is ATT considering this device obsolete now

Questions

144

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Reward Cards - Consumer Compliant

I have received 3 $100 reward cards, we activated them and they are showing a $0 balance. I thought it must be a mistake so I verified all 3 card have a zero balance. We have done nothing but activate them. Also, tried to call customer service but they are closed over the weekends, so instead of bei

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121

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HBO max

I’ve been having this ongoing issue with my HBO Max, which is included w my cell phone plan. Every time I try to sign in, I get a message that reads “Can’t verify subscription”. I’ve talked to numerous customer support people, and no one seems to know what to do.  Please help

Questions

149

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Asurion delivery (AT&T Right to You) - Horrendous Service

I ordered an iPhone 15 from an AT&T store over the weekend and was told that it could either be shipped to my house or hand delivered through AT&T Right to You, both for free. Since the mail tends to lose items, I chose Right to You.  The phone was ordered on Sunday afternoon, and I ch

Questions

569

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