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Verifying my account with a credit card that I no longer have

I have been trying to pay my bill online and after I confirm how much, it says that I have changed my 4 digit pin recently so I have to verify my account. It's showing my old card but I need the ccv # and since I haven't had the card for a while I can't get past it to put my new card info in. How do

Questions

 • More AT&T PREPAID Discussions

98

1

0

Accepted Solution

Official Solution

Minimum Tenure for International Roaming

I have used AT&T prepaid service for several years. About to convert to AT&T postpaid (and keep the same phone number) so that I can add international roaming service when traveling to Asia. Will I be able to activate International Roaming service right after I convert my service to Post

Questions

 • Network Coverage

234

4

0

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Official Solution

att wireless discount for auto-payment

I signed up for automatic payments to my credit card.  I was told I would get a discount.   I don't see any discount for autopayment on my bill.  How is it supposed to show up on bill?  I'm on my fourth billing cycle.  How do I get the discount?  I was told it cou

Questions

 • Wireless Billing

335

8

0

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Military deployment 3 weeks— Service discount?

I will be deploying for 3 weeks to Germany. I am curious if there is a way to get unlimited data overseas for those 3 weeks since there is no Wi-Fi at the place I will be. Also, is is possible to get a military discount for that since it is the only way I will be able to keep in touch with my family

Questions

 • Data & Messaging Features, Internet Tethering

107

1

0

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Where is my autopay discount?

I am simply flabbergasted with the way AT&T hides information from customers. When I talked to the AT&T authorized retailer for my community, I was told that there is a $5/month discount if I use autopay. She was kind enough to miss the intricate details - first, the autopay isn't ready unti

Questions

 • Wireless Billing

1.9K

2

0

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How can I keep a number active at the lowest cost

I am moving abroad for 5-6 months and want to keep my phone number active for when I return. What is the most economical way of doing this please?

Questions

 • Wireless Billing

520

1

0

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Prepaid plan------- pause the plan

I'm using the Prepaid plan and i'm not in US right now. Can i pause my plan for several months?

Questions

 • Plans & Features

380

6

Accepted Solution

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Esim cancellation

How do I cancel esim service? It’s saying I owe a sum and I couldn’t even use the esim. What do I do???!?!!!!

Questions

 • Wireless Account

136

4

0

Accepted Solution

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De-enroll my ACP Program benefit to my Prepaid AT&T phone

I want to de-enroll my ACP Program benefit from my Prepaid AT&T phone. I cannot find the option to de-enroll online and need to apply this to a different intranet provider. I need assistance or a good contact number to help me cancel this program on my prepaid phone.  I've called customer

Questions

 • More AT&T PREPAID Discussions

818

6

0

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Refund need on Promotional device(Unfortunately paid remaining balance)

I have been the loyal customer since 2013 and in 2018, I have upgraded my device with promotional offer of buy1 and get 1 free. So, currently, I have 2 lines in my account. Yesterday, I went to nearest AT &T Store and have paid off remaining balance on both the devices (but unfortunately paid for

Questions

 • Wireless Billing

1.1K

4

0

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Can I pay my mobile bill in advance?

If my balance is $0 can I pay my mobile bill in advance? What's the maximum I can pay?  I will be out of the country for a few months and want to make sure I don't fall behind on payments.

Questions

 • Wireless Billing

1.9K

4

0

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Visual voicemail charges for new lines

I added two lines a couple of weeks ago. I have a total of 5 lines. I have been charged $14.67 for each new line I added for visual voice mail on top of the per line fee. There's no option to turn off the visual voicemail feature either in the ATT app or website. Note that this VVM charge o

Questions

 • Device Features

911

3

0

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Reactivate my Apple Watches and installment plan

In September, I removed the service on my Apple Watch‘s, out it was not explaining to me that the installment would become due if I did that. So, a few days later, when I checked my bill, I saying that the installment plan it came to. So I called customer service and told them to reinstate the watch

Questions

 • Wireless Billing

74

11

0

Accepted Solution

Official Solution

What plan do I have

I just got the iPhone 12 pro max and changed my plan to the unlimited elite plan..... I think. I couldn’t do it online and the person on the phone couldn’t give me a clear explanation of my plan. The app is horrible!! I just want to see my plan and payment! Wheee can I find this?? thanks,

Questions

 • Wireless Account

915

1

0

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What is AT&T doing to help me stay connected throughout the Coronavirus (COVID-19) pandemic?

I work for a school system and we are one of many in GA considering closing for 2 weeks due to COVID-19. Are there any considerations given by AT&T on data limits for students who will take on digital learning at home for 2 weeks or more? Rather than being on the internet at home for 2 or 3 hours a

Questions

 • AT&T Internet Plans

14K

15

Accepted Solution

Official Solution

Apple Watch return policy?

Hi my husband and I got Apple Watches less than 1 year ago but we’ve decided that we don’t like them. Is there any way of returning them so we don’t have to pay for them any longer?

Questions

 • Apple

393

2

0

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VESTA AT&T Charges on my AX and need to cancel but cant find out how

I have been charged for several years and I don't know what this service is. I want to know the Prepaid Phone number to call since my Wireless call center knows nothing about this VESTA AT&T $30.00 monthly charge

Questions

 • Account & Usage

98

2

0

Accepted Solution

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transferring billing responsibilty

I am trying to transfer an existing ATT cell service to our main ATT account and I get this error message. Neither account is past due or owes any installments.  Why will it not let me accept the transfer? Error code:  Make a payment to continue your transfer request. (TBWLSI-012)

Questions

 • Wireless Billing

43

1

0

Accepted Solution

Official Solution

At&t suspended my internet over $56

So I haven't had any internet service for close to a week after getting it suspended for $56 even though at&t made that huge promise to the public not to do that during this already difficult time. It was already hard enough losing my job due to Covid 19 but the 1 chance I get to start working and o

Questions

 • AT&T Internet Account

51

1

0

Accepted Solution

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Things to Know when Combining your Bill

  Combining your bill provides you with one bill from AT&T, which can include U-verse, Wireless, and DIRECTV Manage all your service in one account. All your services are on one bill. One overall easy payment to make when your bills are combined. Only one due date

Questions

 • U-verse TV Account

22.6K

15

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0

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