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Pre-pay vs. auto-pay

If I pre-pay a certain amount to cover multi-month bills, how much do I save on the monthly bill set up as autopay? If I do pre-pay, do I need to cancel auto-pay?

Questions

129

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At&t payment address

please could someone help and send the address with zip code. My mother passed away last month and I am trying to take care of things and just need that please..

Questions

2.6K

1

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Texting Canadian numbers from a US number

Will I get charged extra on my account to text my mate in Canada? I really want to stay in touch with her so I really want to know.

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404

2

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Double charged on switching plans

I enrolled in a prepaid $65 monthly plan as a new customer on 3/13 with a $15 auto-pay discount. I was charged $50 (pre-tax). On 4/12 (a day before plan expired), I switched to a $30 monthly plan. All I did was visit my prepaid account, selected the new plan from the list and confirmed. My bank ac

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291

2

0

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I need to unlock my phone before I get stationed in okinawa Japan

Being deployed to Okinawa Japan, need unlocked

Questions

340

1

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Login help for 2 separate accounts

So I recently had a account with my ex fiancé and then I got my own account but it’s with first net now and it says I have 2 separate accounts but unable to link them to view my bill online

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58

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Cancel Autopay At&t

Hi, I traveled back to Europe due to COVID-19 and wasn't able to cancel my auto pay prepaid option. Since I do not have the 4 digit PIN I've tried to call At&t and I'm not reaching anyone. I'm not getting someone on the line.Can you please assist me with that. Is there an E-Mail where I can write a

Questions

65

1

0

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Reactivate my Apple Watches and installment plan

In September, I removed the service on my Apple Watch‘s, out it was not explaining to me that the installment would become due if I did that. So, a few days later, when I checked my bill, I saying that the installment plan it came to. So I called customer service and told them to reinstate the watch

Questions

346

11

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Prepaid SIM - balance shows 300 to be paid after purchase of SIM

Hello, I purchased the prepaid SIM with the $25 / month plan paying $301. My account shows that I have to pay $300. How do I activate the SIM as I have already paid the $300 for the plan upfront when I purchased the SIM. Thanks. P.S. The SIM has been delivered.

Questions

555

8

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Too expensive

Att is charging too much for cell phone n monthly bill on my Samsung Ultra Note 20. Cost more than my car insurance. Unlimited plan 1 cell costing 177.00 wayyy tooo much!

Questions

1.5K

7

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Cannot Transfer Wireless Billing Responsibility via TOBR Web Site

I am trying to transfer wireless billing responsibility to my son but when I try to do so, I get an error message (TBWLSI-008) and that I have to call AT&T support. What does this error message mean?

Questions

895

3

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Trouble account number

I don’t know my account number for AT and T prepaid. Any one knows how to do that? Also, I can’t call with my phone because somethings not right. How could I cancel my prepaid plan please?

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45

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ATT DID NOT PROVIDE GIFT CARD AS PROMISED

Hello Att, I have been calling the rewards center to no avail. I was promised a 300$ gift card through sams club and it was not delivered. I have escalated this issue as I have been calling daily since April 7th when I opened services, and now I was told that since 120 days have elapsed, I am no

Questions

281

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unable to transfer internet to new house, previous occupant's account still active

I just bought a house (yay!) and move in next week. I've been an AT&T customer for over a decade and want to transfer internet to my new house, but because the previous occupant did not turn off their service before moving out and it is weirdly still active, AT&T won't allow my service to tr

Questions

908

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Damaged device hasn't been found in Warehouse and I have proofs that it was returned to Flower Mound, Tx return center

Damaged device was sent back to assurion on April was delivered to Flower Mound Texas on May 07,2021. Now Assurion is saying that the device wasn't received. I have 2 weeks calling At&T and Assurion they have open almost 5 cases and nothing has been resolved. August 24, 2021 they were going to

Questions

350

6

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detailed print out emailed to me for as far back as possible

Im looking to have all my records/bills emailed to me with specific data usage details. I want to see every call and every single text from both of my lines. Thanks so much for all your time and help. 

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65

2

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Plan change and refund

Currently I have $60/month prepaid plan. I had recharged 1 week back. If now I want to join a family plan  can I do it before my current plan is over. And if it is possible, whether I will get refund as out of 30days 23 days will be left.

Questions

2.1K

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Is there anyway someone could help me with my billing?

My bill is due on the 23rd and back on December 30th I got diagnosed with covid-19 and I’m just now getting back to work. Is there anyway someone could help me with my billing since I can’t quite pay it right now where I haven’t been working.

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793

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At&t suspended my internet over $56

So I haven't had any internet service for close to a week after getting it suspended for $56 even though at&t made that huge promise to the public not to do that during this already difficult time. It was already hard enough losing my job due to Covid 19 but the 1 chance I get to start working and o

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64

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How can I keep a number active at the lowest cost

I am moving abroad for 5-6 months and want to keep my phone number active for when I return. What is the most economical way of doing this please?

Questions

862

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