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BE AWARE ATT "SECRETLY" UPGRADE YOU PLAN WITHOUT YOUR CONSENT AND CHARGE YOU EXTRA

ATT Wireless has been automatically upgrading customer plan with extra charge without customer consent and notification. They "secret" had a pending plan to double our data (my wife and I) without our consent. About 2 months ago, I checked the account and see the pending plan changes. I contacted cu

Questions

 • Wireless Billing

4.2K

43

0

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Calls, Texts & Data randomly going out (iPhone 13)

I have had this iPhone 13 for the last six months. Yesterday suddenly I noticed I had no bars, could not make calls or send texts. Essentially only able to use WiFi, though WiFi calling wouldn't even work.  Contacted AT&T and used their suggestion to restart Network Settings and/or take th

Questions

 • Apple

76

2

0

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Official Solution

New password reset for old att.net email

I need to reset the password on my old att.net mail

Questions

 • AT&T Mail Login & Security

128

2

0

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ATT charged me 4 times in 2 days, how can I get the 3 extra payments refund?

I got charged $40 on May 8, then $40 on May 9, $38 on May 10 & again $40 on May 10. Only one prepaid line, same card, all VESTA PREPAID. How can I get the $120 back? Or even as a credit for future 3 months?

Questions

 • More AT&T PREPAID Discussions

54

1

0

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Getting a new connection with trade in from a store

I am moving to the United States as student in August and was looking to trade in an Android device (the value for which I have checked on the AT&T website) and purchase an iphone 13. I wanted to know if I could do this in store in the US or if it is only possible to do so online?

Questions

 • Phone & Device Upgrades

64

1

Accepted Solution

Official Solution

Error: The system database is invalid. You may need to reset the device.

I am getting the following error: "The system database is invalid. You may need to reset the device." on my ARRIS BGW210-700. I am using IP passthrough to my own router within my home network. Just happened to notice this error when checking in on the device.

Questions

 • AT&T Internet Equipment

1.1K

5

0

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Land Available For Cell Tower

I am trying to find an email address for the corporate office of AT&T. I have a piece of property that would be a great addition for a cell tower and I'd like to at least put it out there to see if there is any interest. I am unable to find any email addresses to contact them directly. Thanks f

Questions

 • Network Coverage

125

3

Accepted Solution

Official Solution

Spam Text Messages

Recently I started receiving all of these texts that contain only the word "download" with an arrow and they are sent from either a 10-digit number or an email address but these particular text messages won't allow forwarding so I cant figure out how to send them to Att's Spam Number (7726) to repor

Questions

 • More AT&T PREPAID Discussions

1.8K

16

0

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Active cell phone on another account

Hi, I have the following issue:I bought an iPhone from ebay, locked to AT&T only, and I fill in the unlock form, and they send me an email saying that it's active on someone else's account, and I ask the seller and they say it's a reseller only, please help! ! I try to talk to AT&T on liv

Questions

 • Wireless Account

258

5

0

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Closed

My at&t prepaid account disconnected today but I just added money this sunday

My at&t prepaid account disconnected today, but I just added money this Sunday, with text message showing succesfully paid. Now I cannot log in the account nor use the phone number. and I cannot call customer service bec I don't have another phone. Please help. 

Questions

 • Wireless Account

9.6K

257

Accepted Solution

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Phone marked as stolen and it's not

I am having some pretty horrible problems. I upgraded my own device 2 years ago and the manager who did it put the installment next plan on the wrong phone line. Customer service has told me that the only thing I could do was pay off the device the next plan is meant for before I could make any chan

Questions

 • Samsung

186

13

0

Accepted Solution

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Voice Mail Number Has Not Been Set

I have a new pre-paid account with an Alcatel SMARTFLIP phone. All instructions related to setting up voicemail indicate that I'm supposed to press and hold the 1 button to access voicemail. However, when I do this I get an error message on the phone that states, "Voice mail number has not been set.

Questions

 • Other Phones & Devices

5.8K

7

0

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Returning Found Equipment After Collections

I have located equipment i was supposed to return (at the beginning of pandemic 4/2020). Time just lapsed and had since not thought of the equipment until I unboxed a box I found the equipment in. Since I no longer have ATT service, every time I call ATT to ask about returning equipment I get nowher

Questions

 • AT&T Internet Equipment

321

1

0

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ATT fiber 300mbps plan supports dual band?

I am planning to switch to ATT Fiber internet and have requirements to connect few of my devices on 2.4Ghz. Can someone please let me know if the wifi device provided by ATT supports both 5 and 2.4 Ghz?

Questions

 • AT&T Fiber Equipment

2.8K

6

0

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Want to keep number of deceased parent

Hi. I will try to explain without crying. Please forgive my informal complaint and inquiry. My Mom and Dads service was interrupted due to non payment. They are both deceased. I have been unable to pay as I have been sick and hospitalized for nearly a month and a half. The only reminders I have are

Questions

 • AT&T Phone Account

465

7

0

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Official Solution

Request Shipping Label for ATT Next upgrade

I upgraded my phone through ATT Next upgrade, had my new device ordered online but picked up in store. I am now trying to return my old device and am told the store cannot accept the phone AND they cannot print me a shipping label. Can someone help direct as to exactly how I am supposed to return my

Questions

 • Android

4.1K

2

Accepted Solution

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How to unlock the country lock on unpaid phone

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

Questions

 • Samsung

963

3

0

Accepted Solution

Official Solution

Add a new line

I would like to add my grandson to our plan, but i cant reach anyone live

Questions

 • Wireless Account

146

1

0

Accepted Solution

Official Solution

Closed

Address Validation

I have been trying to get AT&T Fiber for three weeks now. I created a ticket to have my address validated. They were claiming that I did not provide an apt # for my address, but there was no number to provide. I live in a townhouse, not an apartment. I have called multiple times and my original

Questions

 • AT&T Fiber Installation

3.1K

3

Accepted Solution

Official Solution

S22 Ultra unlocked -wifi calling?

I'm trading my att 512gb Note 20 Ultra in for the S22 Ultra. This time around I find the unlocked version in Samsungs exclusive red and 1TB of storage more appealing than the att offerings. Will I lose my wifi calling and other features if I go with the unlocked version? Thank you for any info anyon

Questions

 • Samsung

3.1K

25

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