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Fraudulent international charges

I’m so disappointed in ATT. My 12 year old daughters phone line has $600 worth of fraudulent international charges on it. They can’t give me any info about the charges. I’ve been a long time customer and this is just ridiculous. Reporting them to the fcc and canceling service to go back to Verizon o

Questions

 • Wireless Billing

34

5

0

ATT Mailed Offer for Fiber ATT300 for $40/per Month with Bundled Service

I signed up for the offer at $40/pm for Fiber 300ATT bundled with my existing ATT wireless account. ​ Why am I being invoiced at a $50/pm rate plus $10 for equipt rental? The invoiced/billed amount is in direct conflict with the ATT mailed offer. ​ Where can I send my payment demand letter to

Questions

 • AT&T Fiber Account

64

2

0

Access to Prepaid Account Online

Have a prepaid phone currently outside the USA however need to cancel the autopay on the account . Unable to get the PIN as the phone currently doesn't work in the currently location.What can be done to cancel this auto pay?Thanks in advance,

Questions

 • Plans & Features

19

1

0

Prepaid Plan duration

hello I'm thinking about Switching to ATT prepaid, i'm wanting to sign up for the 2GB plan for $15 per month promotional offer. once i'm on this plan can i continue using the service for $15/month? or is my rate going to increase when this promotion ends?

Questions

 • Plans & Features

32

1

0

At wit's end

Signed up with AT&T fiber and started service 3 weeks ago. Was told by multiple reps we would get the WIFI 6 capable BGW320 gateway.  Instead we received the older BGW210 - must have just been a sales tactic to bring in customers.  I consistently get only 1/2 of the speed I pay for, w

Questions

 • AT&T Fiber Account

21

0

0

Contact Info for Webmaster

I need to report an error when trying to sign up for wireless service. Where do I email it to?   https://clcontent.att.com/dynamic/iamLRR/LrrControllerhttps%3A%2F%2Fwww.att.com%2Fbuy%2Fphones%2Fapple-iphone-xr-128gb-white.html%3Fintent%3DNEW

Questions

 • AT&T Internet Account

43

1

0

AT&T Lies at signup.

Hello. Need help with an issue. Went to AT&T store to sign up for home internet.   1. Due to location we only can get Wireless home internet with 100 GB data cap.  2. Rep lied by telling us by saying that signing up for basic Direct TV would give us an additional 50 GB data for only $40.00. 3. Rep m

Questions

 • AT&T Internet Account

31

2

0

What would you say?

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

Questions

 • AT&T Internet Installation

36

1

0

Received a bill today due in 3 days when I paid it 2 weeks ago

New to Fixed-Wireless and nothing but a hassle trying to get customer support for it - no direct number to dial and once I stated "fixed-wireless" the support individual seems clueless as to what that is and where to transfer my call. So far it takes three transfers. Curious what AT&T is doing about

Questions

 • AT&T Internet Account

40

1

0

Copyright Infringement Acknowledge and Tutorial websites are broken

I got email notification that my internet service had a copyright infringement violation and that i'd have to complete an educational tutorial on copyright infringement or else my Internet service will 'limited'. ​I've tried to go to the website linked in the email: att.com/copyright-infringement I

Questions

 • AT&T Internet Account

78

1

Billing

How do you get ATT to fix the billing problem I have had since LAST APRIL. Can't find an email to their billing, sales or whatever . . Phone is always busy. On hold for an hour. And so far, all phone contact I have had STILL has yet to resolve anything. Problem is , I signed up for the initial rat

Questions

 • AT&T Internet Account

12

2

0

total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

 • AT&T Internet Account

18

1

0

Can log in half way, but can not pay my bill.

For the last month I can usually log in far enough to see my bill, but can not pay it. I get access denied this server. I tried to use the way you do not have to log in, use just account number. The site asks for a phone number or a 10 digit account number. I used my account number from my bill whic

Questions

 • AT&T Internet Account

23

3

0

Order Status

I got baited into bundling wireless service with my tv and internet last month. I had the worst possible experience with trying to get my application done and phone numbers ported over from current carrier. After all of that I finally got numbers ported and ordered 2 phones on a deal that I was offe

Questions

 • Phone & Device Upgrades

45

1

0

Password recovery for at&t prepaid account when not in the US

Hi I have a prepaid At&T sim card and I wish to change my plan on my account. However, I forgot my 4-digit password (it is not the last four digits of my number) and cannot access text message from the sim card because I am in Singapore. What is an alternate way to reset my password?Thank you!Cordel

Questions

 • Account & Usage

9

1

0

Need to recover att prepaid online password without signal

I called you guys for this problem but i had no solution, basically i need to get my online password that i was never provided, only a 4-digit passcode was given to me, but i need to activate my old phone number into a new device with a sim that i just bought, please help. My number is 5613730299, I

Questions

 • Account & Usage

7

0

0

Issues logging into AT&T account; can't receive texts to update password

Hi, I've been in the States for some months and had an AT&T prepaid monthly plan for that time. Now that I'm back in Europe, I'd like to change my monthly plan but cannot access my AT&T account since I forgot my password. However, I also cannot receive any texts to update my password because I do no

Questions

 • Account & Usage

50

1

0

Help with my account

In need of help for my account! I've written several other posts about this yet I've not received an answer nor help! My credit has been run TWICE within two months! I need answers and I need them ASAP. Who can I get in touch with? Also worth noting, I've called the numbers provided by AT&T and just

Questions

 • U-verse TV Account

106

0

0

0

Complaints

What is the best e-mail address or website to submit my complaint to At&t regarding customer service and billing? I have a very unpleasant experience today while chatting online with a rep regarding my internet plan and billing. Instead of answering my question she tried to upsell and signed off bef

Questions

 • AT&T Internet Features

430

1

0

0

Billed after account cancellation

Hi,I canceled my account on August through online chat , the online agent said everything is being taking care of, but when i came back from my trip, i was billed for August  , September, and October as well.I understand that I have to pay for August and September as a final bill but WHY October ?My

Questions

 • AT&T Internet Account

470

3

0

0

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