
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I bought a hotspot yesterday and was setting it up. Got half way thru after entering numbers off the box and had a to do something. Came back a few minutes later and it says my session timed out and now I can’t figure out how to turn my hotspot on. Every time I try to login with the email I used I g
Questions
•
Account & Usage
Accepted Solution
Official Solution
I wanna get the iphone 13 on my plan but not have to pay for the phone all at once.can you help me
Questions
•
Apple
Accepted Solution
Official Solution
I recently ported my AT&T number to a different carrier. I tried to log in to my AT&T Prepaid account to turn off autopay and then tried to call to cancel my account. I'm no longer recognized as an AT&T customer since my phone numbers aren't connected to AT&T any longer. Is there a w
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Please help. ATT recently came out to run Fiber lines in my neighborhood and damaged my property. I have tried calling all of the numbers listed on your site as well as customer service. How do I get my yard repaired? Please help!
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Good afternoon, I am a proud and satisfied customer of AT&T. I have been with you guys since 2015. I recently came into a financial hardship after the passing of my grandmother. I had to help my mom with funeral expenses. My rent fell behind as well. I am blessed to say that I still have a
Questions
•
Wireless Account
Accepted Solution
Official Solution
My mom passed about 4 months ago and I have been trying to close our family account with my phone my sisters and my mom's. I need to separate my account and I don't know if that's a possibility or not. my mom usually handled everything with our phones and I don't know how to proceed with removing my
Questions
•
Wireless Account
Accepted Solution
Official Solution
So I recently jumped on a plan with my boyfriend, & we agreed that I would pay for my phone bill & he would pay for his, it sounds really simple & straightforward, right? Wrong. Well, now that it’s come to that day where the bill needs to get paid, he’s demanding I give him the money, wh
Questions
•
Online Account Access
Accepted Solution
Official Solution
I have number that has been disconnected for about 60-90 days it's been recycled? or rathe I am not able to claim it at the moment. I was told that the number is being held by ATT. I was wondering if someone can tell me how long it will be before I can try to reclaim the number. and if I can do it
Questions
•
Account Features
Accepted Solution
Official Solution
Can i download my data off my note 20 ultra with a broken screen to a s22?
Questions
•
Samsung
Accepted Solution
Official Solution
I am on my brother's account & want to move my service to a 55+ account with a different carrier. I have called & texted my brother on numerous occasions over the past month. I purchased a new phone &, since my brother will not for whatever reason give me his passcode, he has basically h
Questions
•
Wireless Account
Accepted Solution
Official Solution
I want to switch to prepaid at&t, but I already have an unlocked cell phone, that is, I only need the chip, where can I get it? I need to go to the store or can I buy it online and activate it myself
Questions
•
Account & Usage
Accepted Solution
Official Solution
I have a balance on my prepaid account. Each month my $30 payment has been coming out of this balance. However, I just noticed that there is an expiration date on my balance which is over $100. How do I avoid losing the money I prepaid?
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Hello, I'm on a family plan. I pay for my service on monthly basis to the account holder. Recently I asked the account holder to release my number so that I have my own account. The account owner is refusing to do so. What can I do?
Questions
•
Wireless Account
Accepted Solution
Official Solution
Closed
I had an AT&T account representative for our business account, but then she simply disappeared from the company. I've been unable to get a new one assigned to our account. I've called AT&T support multiple times but they don't understand me.
Questions
•
Wireless Account
Accepted Solution
Official Solution
So my internet account is suspended right now cause forgot to pay it and eventually they shut it off/suspended the acct. When i pay my bill (plus the late fee charge) how long will it take for my wifi to start working again?
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
I’m trying (so far without results) to find and print out my installment agreements on the 16 devices I have on my account. I can’t find anywhere to do so. The link on the installment plan inquiry page doesn’t go anywhere I can find. Please advise how I can get copies I can print or save. Thank you
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hello. I need history for April and May. I used at &t at that period but in June I changed company for a month and now I can’t see it in my app. Can you help me?
Questions
•
Account & Usage
Accepted Solution
Official Solution
Has anyone else had trouble with AT&T? I signed up for internet and direct tv. When the home expert came he talked me into getting wireless through them too. I originally asked for a iPhone SE 2022 because that was the type of phone I had and was used to. He talked me into a iPhone 12 mini told
Questions
•
Wireless Account
Accepted Solution
Official Solution
I need a puk code
Questions
•
Account & Usage