Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (283)

Relevance
Postcard from ATT about unlimited data usage

Received postcard that wasn't clear about unlimited data usage as a Uverse customer (Beginning on May 23, 2016, we will be increasing your U-verse Internet data allowance to an unlimited allowance with a $30 value as a result of your having a TV product bundled with your Internet service.").  It doe

Questions

440

4

0

0

Unlimited Choice vs Unlimited Plus

I was just chatting with AT&T and the rep was telling me that I can downgrade to Unlimited Choice from Plus and the difference would just be the 10GB tethering. I was telling her that if I change to Choice, my speed will max out at 3mbps per the website. She then stated that it's only on 4G and I sh

Questions

962

4

0

0

overcharge

I used to pay around $260 a month for a shared 20 gig data plan. in middle of the billing period of billing period October 23 - November 22 i changed plans to a unlimited plans, for the new plan I was told by the att agent (that changed the plan for me) that I would be charged $230 a month for 7 pho

Questions

62

1

0

Paramus rt-17 NJ *Best customer service!!!

So I've been a long time verizon customer with a family plan, and started noticing calls started to drop. I was due for an upgrade and brought my self to a store a to bring up the matter. Once I brought up my service they just didn't give me an explanation and then I asked if they could get help tra

Questions

8

1

0

Closed

Redmi Note 7 cannot find/activate the PureTalkUSA SIM card that cannot find/connect to a network. Zero calling, zero texting. HELP PLEASE!

I recently purchased the unlocked Global version of the Redmi Note 7 by Xiaomi and matched it to the AT&T-supported MVNO PuretalkUSA (Prepaid Plan: unlimited text/calling +3GB Data)Practically the second day after set-up the Messaging App wasn't syncing with the Xiaomi Cloud leaving me unable to sen

Questions

345

1

0

Extra Charges on Unlimited Plan in S. America?

I just cruised south america and was told that I had unlimited data in all the countries I was in thanks to the plan I currently hold. I had my data turned off on my phone while on the ship because I knew it wouldn't work anyways, but the last night we were close to land. I turned the data on, think

Questions

39

4

0

Activated prepaid Phone not charging and and keeps giving me see fcm something and to activate it

My phone was on a charge when it was knocked off the shelf coming loose from charger now it charged to 6 % and stops and screen pops up to see quick start guide to activate my prepaid servicecis active then I got a flash to see fcm . something before i could catch the fcm .was it died and now it say

Questions

42

1

0

ATT remote sim card lock??

I attempted to lock my sim card to help with "sim_jacking", when I reset my phone to factory defaults I got locked out of my network. Now is asking for A puk code. I wrote everything down so I wouldn't forget. On 2-22-2019 I purchased A phone from walgreens, 37160, went to walmart to activate via di

Questions

211

3

0

Customer for 19 years. Very Unhappy After Having Data Throttled.

I got a text message from AT&T today which said that I was getting close to using 5 GB of data for the month, and my unlimited plan will be throttled.   I called to ask about it, and apparently I have used 5 GB of data this month.   My monthly plan starts over on November 5.  I got the rep to look b

Questions

383

2

0

0

Unlimited Extra (SM): No Personal hotspot on iPhone

I upgraded my plan to unlimited extra sm, which includes 15g of mobile hotspot. However, my iPhone (xs) still does not have the hotspot option, even after rebooting the phone (as instructed on the troubleshooting webpage). How am I able to set it up on my phone? Thanks for any help in advance.

Questions

54

1

0

Un-unify billing account number (BAN)

Corporate Enrollment - AT&T AT&T got back to me and stated that your line is "under Unified billing and cannot be moved at this time. Please have them call consumer care at 800-331-0500 to resolve issue." I try to transfer my line to my company account, I already authorized the transfer wi

Questions

904

5

0

switching services

I have a plan at boost mobile but its slow; do I have to go into a store to switch over or can i do it online?

Questions

12

1

0

US Cellular has a new unlimited plan with hotspot/tethering

US Cellular launched a new unlimited plan today with hotspot/tethering allowed. Is AT&T going to enable this feature for their Unlimited Plan since the other 4 of the top 5 carriers now provide customers with this feature?

Questions

3.2K

4

0

0

ATT Lies - Free HBO for Unlimited Plus Customers a deceptive Lie?

I hope someone finds this post before considering ATT or upgrading to Unlimited Plus Multi-Line plan. ATT wont honor the Free HBO for Unlimited Plus customers. I signed up for Unlimited Plus Wireless about a year and a half ago with 5 lines. I was supposed to get HBO for free and followed the steps

Questions

1.1K

16

0

0

pdanet

need to download this app on android and att is blocking it on play store. anyone now how to download it anyway?  need to bypass the limited hotspot on my UNLIMITED phone plan 

Questions

216

1

0

Disconnect / Cancel Internet DSL Account

I tried calling all the 1-800 numbers you provided and was transferred 6 times, waited on hold for 2 hours and today was on hold for an hour and STILL NOT resolve. ATT is giving me a hard time to cancel or disconnect my account. Trying this one, I HOPE THEY CALL OR RESPOND TO ME!

Questions

274

10

0

Line charges on an unlimited plan?

Trying to calculate how much my bill would be if I switched to unlimited. Right now I'm paying reduced line charges because of financed phones through ATT next. Does unlimited still have line charges or would my bill be only the $160 plus next charges and fees?

Questions

758

2

0

Unused expired gift card

My $200 at$t gift card expired 2 months ago, anyway I can reclaim it ?

Questions

4

1

0

Account

I ordered a phone on AT&T’s website choose a authorized retailer location for a pick up the next day in November 2022. I did not open the box there. I set up a myAT&T app did not require or have that in the set up to establish a pin my service doesn’t work when I get home and unboxed the pho

Questions

77

7

0

Change Plan to Unlimited Data

How do I change my current plan to one that offers unlimited data without buying a new phone?

Questions

50

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.