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Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

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Trouble with IMO Portal request

I work for an authorized retailer , and im trying to gain access to IMO portal by requesting an access ID, but website is not working... The website in question is https://www.e-access.att.com/couext/external/IMO/accessRequest.cfm

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31

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wireless cellular data speed won't exceed 1.4mbps on 5G and LTE.

Problem My cellular data speeds will not exceed 1.4mbps. I just switched over from verizon and activated a brand new iPhone 13 Pro. i noticed right away that web pages were taking forever to load and videos were pretty much unwatchable due to constantly pausing to load. Steps taken to fix I'

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2.2K

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Why are we being charged an extra $20 a month to ACCESS the $85/month unlimited plan we pay for?

We are paying for an unlimited plan of $85 monthly (which includes unlimited data, text, and talk BTW, see screenshot attached) and in order for us to access that plan, we'd have to pay an extra $20 per line. Like why do I need to pay a fee to access a plan I already pay for? It's labeled as Access

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13.4K

57

What is sddv

Please explain to me what sddv means. I know that it is just a code for billing. But what do the letters stand for? What is the acronym?

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440

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Existing customers pay $80.00 for the same thing (or far less) as new ones pay $35.00 for?

I live in an historic neighborhood; there is fiber to the box at the end of my block, and copper the rest of the way to my house. ATT is pushing VERY hard for us to switch to fiber.  I would have switched a while back (of course!), if I had a half day to sit home so they could install it. 

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309

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HBO Access

Can i get access to HBO with my Business wireless plan - We have 10 plus lines with AT&T

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63

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My Bill is Incorrect and I'm Tired of AT&T

My bill is incorrect. I never wanted unlimited. I was told last time I asked to lower my bill that the only thing that could be done is an upgrade to unlimited at no extra cost. I have the transcripts to prove it. I am only 1 person, age 25, and I'm having to work from home now. Before I was only us

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38

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Unlimited Fixed Wireless Internet Access

Does AT&T have unlimited plans for their Fixed Wireless service?  If so, where can I find the information?I currently have their Fixed Wireless with 340GB / Mo but it sure is used up quick.Thanks!

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Ooooo, a new prepaid option!

https://www.att.com/prepaid/plans.html ATT added a prepaid option for $75 with a 6 gig bucket of hotspot usage.   Nice!  And way to go ATT.

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219

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$20 off Unlimited Plans promo not working on multi-line group?

I have a Multi-Line account set up currently with 3 members. 2 are on a $50 prepaid plan and the 3rd is on the $65 unlimited prepaid plan.Currently, there's a "$20 off Unlimited Plans with AutoPay" promo (ending Jan 9, 2020). Based on the multi-line tool (https://www.att.com/att/prepaid-multiline-di

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226

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Ref new AT&T Plans (port in from TMobile)

Coming from Tmobile carrier unlocked galaxy S9 to AT&T $65 unlimited plan ($45 with auto pay). Lots of questions but want to be fully informed and feel many people can benefit from these answers! Please note these questions are specific to working with an unlocked tmobile device.-Will the following

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523

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Nighthawk hotspot device...

Let me start by saying this, I have the unlimited plus plan, the one that was relaeased last year. And I want to order a nighthawk hotspot because I do not get any internet provider where I live at the moment. I know you can’t add a hotspot device to the current unlimited plans (The Unlimited and Mo

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314

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Does texting Canada from US have additional charges?

I live in the US, and have a friend I started texting that lives in Canada. I have an unlimited texting plan, and I have unlimited data. Does texting her have additional fees?

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583

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What plan is perfect for me?

As an avid gamer, I require tons of hotspot data. As far as I can see, your unlimited plus plan has only around 10gigs of data per device allowable per month before speeds get slowed down. I find this amount to be nowhere near what I need. Is there a plan that allows for more hotspot data or simply

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210

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Is AT&T planning on adding the mobile hotspot feature/tethering to phones on Unlimited Plan soon?

Does anyone know if AT&T is planning on adding the mobile hotspot/tethering feature to devices on the Unlimited Plan anytime soon?

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617

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Unlimited data plan overage: HSPA+ turned off, only LTE worked

Recently I received a text that I was at 75% of my 5GB "limit" (although I have an grandfathered unlimited data plan) and after I hit the "limit", the 4G HSPA+ on my phone would no longer work, and I had to turn on LTE. Normally I have LTE turned off because I find it drains my battery, but I could

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Does the hotspot (iOS) stop working after limit cap?

I was using my hotspot (iPhone 12) just fine, and - at the cap - it appears that both Windows and macOS machines cannot "see" it, and associated devices cannot "activate" the hotspot after the cap. Other phones (hotspots) on the account continue to work properly. Is this true? Or am I imagining

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25

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Why did my access to HBO Max stop out of nowhere?

I've always had unlimited service with access to HBO Max free until a couple months ago. It just suddenly stopped?

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20

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One customers request

As a very longtime ATT cell, internet and sometime TV service customer, I have seen the ATT plans , products and offers change routinely through the years....from the GREATNESS of the '$99 refurbished' phone offer, which was the chance to buy any number of cellphone makers phone that was typically 1

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