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Looking to "downgrade" device

I purchased an iPhone 6s Plus through at&t next a few months ago. I've found that the device is too large for comfortable use and wish I had gotten a smaller phone. Is there any way to trade my 6s Plus for a smaller iPhone (even if it is a bit older) without paying the remainder of the at&t next con

Questions

 • Apple

8.3K

3

0

0

Internet 18 to Internet 100 Upgrade

Hello, my family and I were thinking about upgrading our existing internet 18 plan to the internet 100 DSL plan. I saw somewhere that you only need a technician to come out for the first installation above 18mbs plan, so i was wondering IF my family were to do this would a technician have to come ou

Questions

 • AT&T Internet Installation

249

3

0

Disappointed and disgusted in AT&T customer service

I have placed 2 orders in the last 3 weeks for new iPhone (and not the new 13) and both times they have been a disaster. Both phones I have tried to order have been the iPhone 12 and the iPhone 12 Pro Max both, these orders have been placed and 2 separate times. while talking to the rep on the phone

Questions

 • Apple

50

0

0

5268AC Reinstall or Downgrade Firmware

I have been given the dreaded 10.5.6.xxxxxx firmware update for my 5268AC. There are many issues with this release. Is there a way to reinstall it to see if issues could be corrected? Is there any way to downgrade back to the working 10.5.3.xxxxxx release?

Questions

 • AT&T Internet Equipment

1.2K

1

0

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Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

Questions

 • Phone & Device Upgrades

345

4

0

Trade in rip off

I recently purchased a new phone and opted to trade in my old phone for a $1000 credit. I returned my phone in the bubble packaging they gave me and also double packed it in a case to protect it. I was told I had to mail it and could not take it to a store. Well, the trade in department said it was

Questions

 • Samsung

449

11

0

Moto One 5g Ace Android 11 Update

When can one expect the 5g Ace to get Android 11? Mine presently has Android 10 which is nearly 2 years old. I just got the phone new a few weeks ago.

Questions

 • Device Features

284

1

0

Interested to buy wholesale phones

I am interested to buy wholesale phones. is there any way to buy phones stock from your at&t and other phones providers. thank you  

Questions

 • Phone & Device Upgrades

60

1

0

Speed is lower than the package I'm paying for...

Hello. I am paying for a 25mbps internet package but the speed never goes over 11mbps. This doesn't make sense to me. My son's computer is wired and everytime he checks the speed it always says 11mbps. Any idea why this is? Thanks, Tanda

Questions

 • AT&T Internet Plans

128

2

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

29

2

0

mutt oauth2 email setup

I've used an sbcglobal.net email account for many years. In the past few I've connected with mutt (Linux OS) using an "app password".  mutt supports oath2 authentication (currently using either oauthbearer or xoauth2) using the script mutt_oauth2.py, which can be found on github.  I us

Questions

 • AT&T Mail Login & Security

62

0

0

Recently upgraded to Unlimited plan $75 did not get full 10gbs of hotspot data

I recently upgraded my plan before the due date, when i went to check the hotspot data it showed i only have 1.7gb of 10gb left before i even turned the hotspot on my phone, my renew date has passed but it did not reset to the 10gb that is supposed to be included with plan. I tried called att prepai

Questions

 • Plans & Features

46

1

0

Screen unresponsive after Android upgrade

My s10+ plus got frozen after I upgraded to android 10.0, I tried force restart and reset and still didn't work until I called Samsung and they directed me to their service centre. The phone started working fine and after 2 days, the problem is back again. I don't think taking it back to the service

Questions

 • AT&T Phone Features

10

1

0

Samsung Galaxy S5 Marshmallow Upgrade?

JUst wondering if there is any news on weather or not the Samsung Galaxy S5 will get the android marshmallow update or not. I see that S6 has gotten it, what about the S5?

Questions

 • Phone & Device Upgrades

417

4

0

0

Reset PIN

Hi - I have an AT&T Prepaid SIM and am on the $45 autopay plan. I recently traveled overseas and did not realize my plan would not work. I am trying to log into my account and change to a postpaid plan as I believe this will help me use my phone overseas.However, my PIN is not working and I cannot

Questions

 • More AT&T PREPAID Discussions

47

1

0

Can't Resolve Month-Long Wireless Issue

Trying to solve and close an account that was opened in error when trying to upgrade my son's phone on my account.  Was told a month ago by Annette in EComm that I would be all set (she knows the problem and has added notes to my accounts).  Lo and behold, I am getting threatening emails about an ac

Questions

 • Wireless Billing

176

2

0

0

Horrible Customer Service - Internet

Maybe one of you can help me. My family and I have been loyal AT&T/DirecTv customers for 9 years. Unfortunately, it may be time to make a change. We have the bundled service with DirecTv, 5 mobile phones with unlimited plans, a home phone, and internet service totaling about $700 per month. Here i

Questions

 • AT&T Internet Installation

21

1

0

Cannot view prices to upgrade

I currently have 4 lines, 3 with on an installment plan. I preordered the iPhone 6 Plus as an upgrade to a line where I had a tablet, but do the backorder I cancelled it and went to a store and got the regular iPhone 6 and upgraded another line and used the trade-in program to pay off the installmen

Questions

 • Wireless Account

313

1

0

0

Complaint

Does anyone here know how to file a formal complaint?  I have tried calling and they told me to login type in "complaint" in the search engine and there is form to fill out.  I have done this and only found an arbitration form?   Any ideas? Thank you, GL

Questions

 • Wireless Account

358

1

0

0

Missing Returned Phone???

I am having a VERY BIG problem with ATT at the moment. I attempted to upgrade my husband's IPhone 8 Plus online and apparently ordered a purple phone instead of a black phone. I returned the phone with the return label on 4/24 and USPS website states that on 4/25 at 0300 the package was returned to

Questions

 • Apple

22

1

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