AT&T customer service has lied to me about the cost of my internet plan.​-AT&T Uverse11/24/2019:Originally, I was checking to see if I still had a contract with AT&T. I wanted to see if I would owe a termination fee before deciding to switch to a different internet provider. My internet

I have called the TradeIn hotline, used Trade-In Chat, and called 611 customer support for 2 trade-in kits for two phones I bought at Christmas for my daughters. They have yet to receive their kits.  Each time I am sent a new email, they say they are extending my trade-In for 30 more days, and

AT&T, I ordered a new phone under the trade-in program. I received my new phone on 29 Sept 2020. I activated my new phone and set everything up. A week later I sent my old phone to att in the same box I received my new phone.  On 12 Nov 2020, I received mail labeled "ATT Trade-in Program"

Back in Nov 2020, I took AT&T up on their offer, trade in my iPhone XS with a credit of up to $700 on a new iPhone 12. 3 things I failed to notice: 1. They only credited me $245 and never paid it back to me or credit on my monthly bill 2. They (the company rep at a company store) changed my acco

I have been wanting to upgrade my phone when my dad's upgrade became available. Had to downgrade a while back, because my old phone broke. My parents called AT&T about upgrades and the new next program. They were told that I could upgrade but that it would change the plan that my family has, becasue

I went through the upgrade process for one of our devices. The delivery date says September 12th between 8am and 8pm which was yesterday. We did not receive any contact from ATT. The order status page has not updated. I attempted to contact a person for customer service but the only options are auto

Hello. I am paying for a 25mbps internet package but the speed never goes over 11mbps. This doesn't make sense to me. My son's computer is wired and everytime he checks the speed it always says 11mbps. Any idea why this is? Thanks, Tanda

I have a device used for basic phone phone functions (calls for work but it's not work issued, text, and emails). Now that Call Protect is defunked and forces a upgrade to Active armor, I cannot install it due it it not being compatible on my device. Now I miss all calls that aren't in contact list,

Hi there! I am less than (and almost) half way through my 2-year mobile contract. I have an iPhone 5S. I would like to switch to Android however. My wife has an iPhone 6 and she would like to keep her iPhone. We're on a family plan with AT&T. It doesn't appear possible to change my phone online. Whe

I’ve been with AT&T Wireless for 23 years (they were GE when I started, then Cingular, then AT&T). I processed my phone upgrade to an iPhone 14, on their app, then later called them with other questions on my account. I come to find out they have a “loyalty program” and I would get $500 off

I have placed 2 orders in the last 3 weeks for new iPhone (and not the new 13) and both times they have been a disaster. Both phones I have tried to order have been the iPhone 12 and the iPhone 12 Pro Max both, these orders have been placed and 2 separate times. while talking to the rep on the phone

I recently did an upgrade with the "trade-in" promo within the at&t store where I upgraded the iphone 6s to the iphone 12 pro max. I completed the transaction on December 12, 2020 and received the iphone 12 pro max via mail on December 15, 2020. After using the phone for two days I realized that

Hi,I've been trying to get my account credited for an upgrade I did over a year ago. Since in an excellent condition iPhone 8 for a 12 Pro when it came out.  I sent it back with the return info and stuff in the box.  A week to week and a half later, I received a return kit from AT&T.

How can I transfer all info from my macro SIM (old phone number, etc.) to a new AT&T nano SIM card? I just bought a Galaxy A01 and would like to have all previous contacts as well as use my old number, but I can't use the macro SIM on this device, only the nano. I have not found a great answer o

Does AT&T consider free mobile device upgrades, especially for their loyal customers? Years ago, phones were upgraded of course there were fees associated, but nothing compared to the prices these days.

Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2

I have been given the dreaded 10.5.6.xxxxxx firmware update for my 5268AC. There are many issues with this release. Is there a way to reinstall it to see if issues could be corrected? Is there any way to downgrade back to the working 10.5.3.xxxxxx release?

I ordered a new iphone under the recent trade in program for the iphone 12. I received the new iphone on Oct 23 and received an email saying that the return shipping materials for my old phone would be received in 4-7 days.  It is now Nov 3 and I still have not received the trade in shipping m

AT&T has been purposely over billing customers, while also purposely making it difficult or impossible to contact any sort of support, while actively slowing down or impeding usage of their app and website. Phone calls to support are purposely disconnected anytime you get near a resolution. They

Recently upgraded 2 lines this past Nov. 2020 because of a Promo. Upgraded a 6s Plus to the new 12 (128 GB) and an 8 Plus to the new 12 (128 GB). Upon purchase of trade-in online, the 6s Plus to the 12 was quoted at $16.67/month for 30mo. The 8 Plus to the 12 was quoted at $1.67/month for 30mo.