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Iphone 15 Pro no service after update

I performed a software update on my iPhone 15 pro this Saturday to version 17.1.2. After the update, I have not had cell service.  Luckily, I can still connect and perform calls over wifi.  When wifi is turned off, my service is displayed as SOS only/no service.  I have visited 3 ATT

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866

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Returned phone credit

I returned my old phone and never received credit. Attempted to resolve by calling customer service and my ticket was closed without resolution.  

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26

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My plan $300 per year prepaid - need new phone

I have a cracked screen A11 that works. I have a prepaid $300/year with 16gb/month data plan. I want to buy a phone from Samsung website, an A54. At&t says buy the phone from Samsung and order a sim card from At&t and I keep my phone number and all data will transfer to the new phone, data,

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Suspended Phone

Just like other excited clients I ordered the S24 Ultra. The issues started with my orders being canceled, "by request", when I never requested it. Then my order that finally was processed became lost in transit and I had to report it to ATT. A good neighbor then brought my package to me with my pho

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73

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AT&T keeps cancelling my order

I’ve attempted to order online (with and without customer service help) a series 9 45mm watch six times. Each time, AT&T cancels the order after about 12 to 24 hours. I’ve had my identity verified but it still gets cancelled. Last customer service agent (they’ve all be very helpful) said I had

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AT&T Help - Instructions for Trade-In Issues

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

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479

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Billing Issues and Questions

Hi, I checked my bill this month, and it was double from what it was last month. It seems I was: -Charged an Upgrade Fee. I've already made that payment when I purchased the phone in-store. -What is AT&T Next Up(SM) - phone upgrade feature? Thank You,

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Activation Lock

I am stuck in activation lock. It is my IPhone, I bought it through ATT as an upgrade. I have been hung up on well over 10 times, and no one seems to be able to help me find the paperwork I need. It’s my account, I pay the bill, I bought the phone, but apple needs proof of purchase. How would i go a

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190

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Trade- In Status HELP!

Maybe I can get some help here, since my 5 phone calls, assuring me that things will be resolved, have failed. I got my new device, and sent in my old device a day lkater, it was recieved by AT&T, but does not show up in the system I have called 5 times, with Zero progress "I have escalated

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AT&T says they'll accept Razr 40 Ultra for trade-in, but they dont. Paid off my phone for nothing, lost promo credits.

After some additional research, Im learning that the Razr+ hasn't been selling as well. This makes a ton of sense now that I know AT&T is saying it's eligible for trade-in, but its really not. Evidence: https://tradein.att.com/offer-details & https://drive.google.com/file/d/1bxYQuJTJy3YoPlUf

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185

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Bait-and switch rip-off with Trade-in from November 2023

In November 2023 I was pleased to learn that I could trade-in an iphone 13 pro for an iphone 15 pro and receive a $1000 trade-in credit. I did the trade directly with AT&T by phone. The CSR explicitly checked and confirmed my trade-in credit amount for my particular model, pending inspection. I

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184

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Do I qualify for new phone under Next Up?

I am currently paying $6.00/month for the Next Up upgrade option but noticed that the fine print says to upgrade we must have qualifying plans of at least $75.00. My current plan is Unlimited Extra Plus for $50.00/month which is discounted further with Veteran's Discount.  However, my wife and

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Can't update Android from 8.1 on Samsung Galaxy View 2

Help! I have a Samsung Galaxy View 2 tablet Model T-927A. It has a 17 inch screen which I love.  I can no longer upgrade Android from version 8.1.  I'm now having trouble getting full functional access on more and more websites. I've looked on the Samsung website and the largest screen av

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Closed

"Troubleshooting Connectivity Issues with bgw320: Invalid Password Error on Bose 500 and Blink Outdoor Gen 3 Cameras"

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

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Samsung Galaxy S21 G991U1 can't recieve System Updates : "Software Update Interrupted"

Hi, This is the second post regarding the same issue I have since the last question did not receive a working solution. My phone was originally bought in the US and, was at some point in its life carrier locked by AT&T but, I bought this phone carrier unlocked from Best Buy and naturally still

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461

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New iPhone Beginning 3rd year of 3 year contract--- Big Payoff Required! T-Mobile will happily take my Business

I wish to transitioning from an iPhone 13 Pro Max to a 15 Pro Max w/1T of storage. ATT will take my phone in trade but first demands I pay off the 3rd year.  That will cost ~$450.00  I've been with them since the first iPhones were sold and never given thought to changing carriers.  

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UPGRADE FEE IS A SCAM

I purchased three new iphones from the Apple store (paid in full), and I see $115 increase on the next month's bill.  I called ATT only to find out that the upgrade fee for each phone was placed on my auto-paid bill.  I asked what the upgrade fee is for since we had no notice or way to consent or ac

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1.3K

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Switching phones between family members

Hi! Recently I upgraded my old iPhone 8 to an iPhone 14, with a trade in it reduced my monthly payments to around $12/mo.  My wife is considering trading in her iPhone SE (2nd gen) but now only the iPhone 15s are eligible for a trade-in.  We are both on the same ATT plan.Can she trade in h

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Any upgrade BGW210-700

Does anyone know of an upgrade to the model stated in the subject line? I have had it since the start of service, roughly 2 years.  That is a long time in the tech world, so i figured I ask techy's :)

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3.6K

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Att nextup early turn in for an upgraded phone and was charged for damage when sent in perfect condition

I turned in my old phone and was sent an email that there was damage and now being charged almost $400.00. I sent the phone in perfect condition. Do I even try to contact customer service or just file complaint thru BBB?

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