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Screen unresponsive after Android upgrade

My s10+ plus got frozen after I upgraded to android 10.0, I tried force restart and reset and still didn't work until I called Samsung and they directed me to their service centre. The phone started working fine and after 2 days, the problem is back again. I don't think taking it back to the service

Questions

 • AT&T Phone Features

9

1

0

Have AT& T ARRIS NVG589 router. There are some issues. Latest Firmware Verson?

HI I have the following AT&T router. Do I have the current firmware version? If not, where do I get it? Manufacturer ARRIS Model Number NVG589 Serial Number 247076757753456 Software Version 11.6.0h0d48

Questions

 • AT&T Internet Equipment

36

1

0

How do I split the internet connection coming from my main Uverse DVR box?

The issue that I am trying to solve is utilizing my internet connection via cabled connection (not WiFi) for multiple devices (i.e. a Smart TV and Nintendo Switch) to the main Uverse DVR box that I have setup for the main television in our den. The said main Uverse DVR cable box is receiving its sig

Questions

 • AT&T Internet Installation

253

0

0

My Support Experience, AKA Upgrade Limbo

2/8 - Went to Sam's Club to upgrade 2 lines with the S21 promotion. Everything seemed to go normally with no glitches. To qualify for the phone upgrade, I had to also upgrade my plan to one of the unlimited plans, and that also seemed to go OK. I got a text from AT&T while in the store thanking

Questions

 • Wireless Account

17

1

0

HELP. IP Camera NVR Remote View Slowly Loading After AT&T Fiber Install

Hello All, I am having very similar issues to this thread: https://forums.att.com/conversations/att-internet-equipment/accessing-remote-ip-cameras/5defdb38bad5f2f6069c691e Yesterday after AT&T Fiber install (1000), my Zmodo NVR with 8 IP Cameras is now very slow to load, they do work but t

Questions

 • AT&T Fiber Equipment

92

10

0

Buy iPhone OR use iPhone Upgrade Plan with ATT GoPhone prepaid?

OK - here is a quick breakdown for any users who like the prepaid GoPhone option.I don't like being tied into contracts, so went with GoPhone. No fees are added. $60/m for smartphone, unlimited talk & text, and 4GB LTE data. (reduced to $55/m if you have auto-refill selected) (( Tax is calculated at

Questions

 • Apple

381

1

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Someone knows how upgrade the note 8 smn950u to android 9?

In settings don't appear dead upgrade

Questions

 • Android

153

1

0

0

Returned trade in phones in the original IPhone 12 boxes with included labels.

I mistakenly sent my old phones back with the shipping box and return label for my new IPhone 12 pros. I did not copy the tracking number or any information as I thought I did it the right way. They have to of received the returned IPhone 12 pro packages by now and seen that it was not the new phone

Questions

 • Wireless Billing

13

1

0

Internet Support at AT&T is horrific plus they have a idiot of a Chat with Virtual (Edited)istance that darn thing knows nothing!

I've been an AT&T customer since 1975 45 years that a long time for us old folks. I had the old rotary phones they would provide to their customers and I still have the same number. Now I only have Home Phone and Internet. That's enough. A few years back I had them do something my son helped them be

Questions

 • AT&T Internet Account

65

1

0

After internet upgrade, still have old speeds

I was recently upgraded to the 24 MBps plan and have not yet seen any change in speed. I am using speedtest.net and am still registering 5-6 mbps speeds. Tried to reset the modem, any other suggestions?

Questions

 • AT&T Internet Account

1.3K

2

0

0

ALL Galaxy S10's and Android 10

AT&T fails to upgrade ALL Galaxy S10's to Android 10. Samsung says all are upgradable but it is up to the carrier to handle this. I got my phone in March 2019 and the last update was in Sept. 2019.  Big fail when you pay all this money.

Questions

 • Samsung

76

11

0

@ATTHelp Returned Phone for trade in issues

@ATTHelp I returned my old S8 phone for a trade in using the return packaging material provided by ATT thas was included with my new S20 phone that I received in the mail. ATT states their was no trade in started. I returned the phone in August under Tradeinoffer20 and I have not been given credit

Questions

 • Wireless Billing

38

1

0

want rid of dsl but you refuse to offer us anything?

you are wanting us to get rid of dsl but yall refuse to get us high speed internet

Questions

 • AT&T Internet Plans

28

1

0

How do I get a technician to show up?

My apartment recently got fiber internet upgrade and I signed up for it mid-November, I got a confirmation email with the 3 hour window for them to show up and they never showed up. Since then I have rescheduled 4 times and a technician still have not showed up, what the (Edited per community guide

Questions

 • AT&T Fiber Installation

26

1

0

changed phone to iphone 12 max pro but never got trade in label

I purchased new iphone 12 max pro & wanted to trade in my iPhone 8 for the "up to $700 credit promotion" but I never got my trade-in labels. I requested them twice online (including online chat 2x) and it's been already 3 weeks. Can't get anyone to help. Someone help me return my old phone so I

Questions

 • Wireless Account

20

1

0

Can my Huawei P20 Pro be upgraded to LTE?

I'm using my Huawei P20 Pro with Straight Talk (AT&T towers). The phone has dual SIM slots, only one is in use.  It appears the phone may be LTE capable, but is not currently compatible.  Is it possible to put a second SIM card in the phone that will make it LTE compatible?  This

Questions

 • Android

35

1

0

Trade in

I have been waiting for 3 months for packaging to send trade in. No package after 3 requests by phone and in store.  I was told I would get an email with instructions to print a label and take to UPS.  None arrived. I am beginning to feel as if this is intentional and you have no intentio

Questions

 • Other Phones & Devices

50

8

0

Shady Advertising

Looking to upgrade my plan with "unlimited" data because 8 GB isn't cutting it. I'm paying $25 a month now, so I don't complain.I log onto AT&T to look at plans and see one for $40 month at 15GB, so not too bad, right?Yeah, until you realize that they default their pricing page to a plan that has 4

Questions

 • Wireless Account

24

1

0

Unreceived Trade-In Return Kit

Trade in confirmation #(edited as per community guidelines) - Trade RMA was created on 11/30. It's been more than 10bd and I still haven't received my return materials. I did receive an email about timely action being needed, having my device sent in, but obviously I'm not able to do so at this p

Questions

 • Wireless Account

79

1

0

Unable to update software on samsung s8+

Hello,I have a samusng s8+ unlocked that I got as gift from a friend. I am using it in Canada. I am unable to recieve any software update. I tried to manually check an update for the phone settings but that didn't work. Also I tried smart switch that too didn't work. I went to Smasung service center

Questions

 • Android

34

1

0

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