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Refund need on Promotional device(Unfortunately paid remaining balance)

I have been the loyal customer since 2013 and in 2018, I have upgraded my device with promotional offer of buy1 and get 1 free. So, currently, I have 2 lines in my account. Yesterday, I went to nearest AT &T Store and have paid off remaining balance on both the devices (but unfortunately paid for

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1.3K

4

0

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Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan

Catch 22: I can't unlock my phone. I paid my balance, but it says I haven't. The website shows that I have a zero balance. What can I do. I keep getting this message:     "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before

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1.6K

7

0

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Fiber technically available but not possible to order

Hi We have actual fiber connection available (att technician confirmed while installing DSL) and one of our neighbors is already connected - so it works. but it’s not available if you search through “find my address if fiber is available” where can I report this? will buy immediately

Questions

87

1

0

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bought phone off ebay but can't unlock use due to past due balance

i bought a cheap little htc first off ebay but I can't unlock it due to a past due balance. Tf do I do

Questions

182

4

0

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Incorrect Information Error Message Trying to Unlock Phone

I am trying to sumbit a request to unlock my phone, but I keep getting a message that the info (first name, last name, email) is incorrect. If I try to the IMEI route, it will not let me push the "next" button. I am at a loss on what to do. I have tried several times and I know I meet the eligibilit

Questions

262

3

0

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Closed

How to unlock the country lock on unpaid phone

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

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1.2K

7

0

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Unlock iPhone 12 Pro max

I bought an iPhone in Mexico, the equipment I want to unlock it to use it in Canada, which is where I am living and AT&T says that it does not recognize it to call me at the number 800.331.0500. But it's very complicated because the Spanish tape recorder asks me for a phone number or account, an

Questions

283

4

0

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'Unlocked' Fold 3 isn't Unlocked

Entered the unlock code ATT provided, hit ok - phone booted. Too bad it didn't work and there is no way to re-attenpt. Device reset still requires agreement to AT&T policies, messages etill backup to AT&T cloud, mobile data does not work, visual voicemail can't be setup. I've been on the

Questions

142

4

0

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Can't change email password

I am trying to change the password on one of my sub accounts. I get to the screen, enter the email and click change password.  I answer the security questions and get to this page https://identity.att.com/identity-ui/fpwd/lander/preset I enter my new password twice using the requested characte

Questions

183

1

0

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unlock bootloader, paid off prepaid motorola moto gplay 2021

please give me what I need to unlock my bootloader. U allow network unlocking to allow us to go to a different carrier, so Y make it so the bootloader is locked. Just doesn't make sense to me. I bought my phone outright so a bill is not the problem. my phone and account are prepaid so there should n

Questions

299

1

0

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You’ve tried to enter your IMEI too many times. We can’t unlock this device.

Hello. I submitted and unlock request for an old iPhone 6 and received the following denial response. "You’ve tried to enter your IMEI too many times. We can’t unlock this device." I only entered the IMEI one time. Please advise. Thanks!

Questions

313

25

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Locked out of phone

Can anyone help me get back in if my phone's sim card is locked with code but i don't remember the eight digit code.

Questions

97

1

0

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In family plan, how to unlock and convert to esim

Hi - I’m under my brother’s contract. Can I request to have my phone unlocked and convert it to esim? or does my brother need to request to unlock on my behalf?

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2.9K

7

0

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Can you Unlock Phone without sim?

Can you unlock an eligible phone without having a SIM from another company?I have eligible device, have been approved, and have unlock code. But I do not have a SIM from another company. Can it just be unlocked?

Questions

728

5

0

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accessing bellsouth.net account as of 11/9/2022

I can no longer access my bellsouth.net email account. The att.net site will not allow me to sign in as my email address.  What do I do to keep using my 30 year old bellsouth.net account?

Questions

777

2

0

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International Travel

I will be traveling to Costa Rica just for a short visit in May. Anyone with advice on the steps to take?  or what you have done that worked?  Thank you in advance.

Questions

201

3

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Software update issue

My phone is unlocked from AT&T and now used outside USA How can i update my phone because It says software version is up to date but its clearly not.

Questions

175

1

0

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Huawei phone compatibility

I have a Huawei P30pro. I want to join an AT&T prepaid plan ( BYOP). Does you network support Huawei P30 pro (unlocked)?

Questions

4.5K

8

0

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Closed

Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

I can't unlock my iPhone 6 (which is out of contract) because AT&T claim the IMEI number dosn't match a compatible device. This is the error message that I have been getting 3 times in a row:   "Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the

Questions

133.3K

162

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AT&T and South African MTN

Hello. I would like to ask that if I bought an AT&T cellphone and used my South African MTN network provide, would it work? Back in my country I requested they open a roaming service for me and currently my said "MTN Simcard" is Roaming on AT&T. 

Questions

469

7

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