Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (6.7K)

Relevance

Accepted Solution

Official Solution

Unlock my Samsung J3 (2018)

I have been trying to get AT&T to unlock my phone for over three months.  After inserting another provider's SIM card, the unlock code provided by AT&T have not worked.  Now, upon rebooting, the phone is asking for "SIM network PIN blocked. Enter SIM network PUK".  How can I get the SIM network PUK

Questions

2.8K

9

0

0

Accepted Solution

Official Solution

Help get my, & my sisters "AT&T GoPhones" unlocked- we have each had our prepaid accounts with AT&T since our purchases back in 2015 & 2016

I have tried to get help from At&T tech support to have our cell phone service changed to another provider by unlocking our At&T GoPhones (Lumia 640 Microsoft phones). AT&T did a "network upgrade" in Mid-March 3/12/22 & our model phone was dropped from AT&T's new "network". 1st,

Questions

264

13

Accepted Solution

Official Solution

Closed

Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

I can't unlock my iPhone 6 (which is out of contract) because AT&T claim the IMEI number dosn't match a compatible device. This is the error message that I have been getting 3 times in a row:   "Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the

Questions

131.7K

162

Accepted Solution

Official Solution

Network unlock

The network on my phone is locked how do I unlock it

Questions

1.4K

3

Accepted Solution

Official Solution

UNABLE TO UNLOCK PAID OFF DEVICE

​ ​ ​ Good morning, ​ ​ ​ ​ ​ ​ I’m reaching out because Im still having trouble getting my devices unlocked. ​ ​ ​ ​ ​ ​ ​ ​ I moved most of my lines to Tmobile to take advantage of their reimbursement program, I learned that the phones needed to be paid off first and unlocked. ​ ​ ​ ​ ​

Questions

129

9

0

Accepted Solution

Official Solution

Accessing a blocked website

I'm trying to access a website I know is safe. ATT blocked it and told me to add the address to my Exceptions Page....I've been looking for over an hour and cannot find the Exceptions Page...when I ask on chat or search, it gives me contract language or help with email.....this is a website....HELP

Questions

5.3K

24

Accepted Solution

Official Solution

In family plan, how to unlock and convert to esim

Hi - I’m under my brother’s contract. Can I request to have my phone unlocked and convert it to esim? or does my brother need to request to unlock on my behalf?

Questions

529

7

0

Accepted Solution

Official Solution

iPhone x sim locked

I bought an iPhone x in us and used it for a while with same carrier,but now after taking it to India when I tried to use the Indian sim it's not working and it show the sim is locked 🔒 Kindly help me get my phone unlocked (sim locked)

Questions

95

15

0

Accepted Solution

Official Solution

Need help getting into sbcglobal.net account

Changing phones and new phone has me locked out. Tried changing password on old phone, no help. Tried waiting 48 hours, no help. Tired of sitting on hold and nobody answering.

Questions

98

1

0

Accepted Solution

Official Solution

How to activate (unlock) my cellphone number by AT&T

Hi, I'm from Brazil and I'm willing to go to the USA soon, so I wanted to know how can I activate my cellphone number after I hired it. For example, here in Brazil, we have to give someone a call and then the cellphone number will be available to use.

Questions

68

6

0

Accepted Solution

Official Solution

Iphone 1 Unlock

Hello. I am french, and I bought iphone 1 longtime ago in NYC.  Recently I found it, and want to use it. I have reboot the Iphone 1 with Apple store team to clean it, and it was fine ! So, I add a local french SIM, but impossible to make any call and have internet connection..  Iphone

Questions

115

9

0

Accepted Solution

Official Solution

How do I separate or filter Post Malone?

How do I separate or filter him out of my "experience" he is mean. Keeps ransomwaring me for gift cards.

Questions

57

4

0

Accepted Solution

Official Solution

Sim-lock: Locked I will be glad for your answer!

hello. I am writing to you with a request to unlock my iPhone XS. I was given a phone, but for a long time I can not insert my SIM card. Ukrainian and French. I will be glad for your answer!

Questions

54

1

0

Accepted Solution

Official Solution

Unable to do anything beyond tuning my phone on /Puk code needed

The phone didn't recognize my code and now I can't do anything beyond turning it on. This is the second att phone I've gotten in 2-3 weeks yet have only had use of 1 for a few hours. I don't think I'm going to be happy in my recent change of providers

Questions

35

2

0

Accepted Solution

Official Solution

Nokia 2720 fail to detect the AT&T network

The phone is said to support:SKU 2 - GSM 850/900/1800/1900 MHz; WCDMA B1/B5/B8; LTE B1/B3/B5/B7/B8/B20/B28/B38/B39/B40/B41 SKU 1 - GSM 850/900/1800/1900 MHz; WCDMA B1/B5/B8; LTE B1/B3/B5/B7/B8/B20I wonder how if AT&T is supported?if so, how shall I setup the APN for the phone to work?

Questions

371

1

0

Accepted Solution

Official Solution

Unable to unlock Samsung Galaxy S4 SGH-I337 even though I receieved an unlock code by ATT via email

I'm replacing my current S4 with a new one. Here's the listing for it on Amazon: https://www.amazon.com/Samsung-Galaxy-SGH-I337-White-Frost/dp/B00GP6TEYQ/ref=asc_df_B00GP6TEYQ/?tag&linkCode=df0&hvadid=312098903926&hvpos=1o3&hvnetw=g&hvrand=9261766315468262730&hvpone&hvptwo&hvqmt&hvdev=c&hvdvcmdl&hvl

Questions

457

2

0

0

Accepted Solution

Official Solution

Awful, unhelpful phone unlock page

It's beyond annoying that this seems to be a consistent issue for at least the past two years and the only thing that a sales agent has to do for the question to earn 'confirmed answer' status is to repost the same requirements listed on the unlock portal itself, regardless of how many times the per

Questions

54

2

0

Accepted Solution

Official Solution

Question on unlocking ATT Galaxy S8+

Hi, I just unlocked my Galaxy S8+ thru ATT. I have never done this before and am a little confused on how this works when selling the phone to someone else. I plan on selling the phone on swappa. So I went thru the unlock procedure. ATT sent me an email saying they accepted my unlock request and the

Questions

2K

7

0

0

Accepted Solution

Official Solution

I bought a phone online can I pay the remaining bills?

I have bought a mobile which is not reported but when requesting unlocking it tells me that the equipment is still under contract... what can I do?

Questions

54

2

0

Accepted Solution

Official Solution

Closed

the first time i asked my forum got hijacked by att lurkers so this is attempt 2

i will add i did NOT accept an answer, although i was and am in the process of trying out solutions suggested to this question but i find it peculiar that i was bombarded and harrassed all to have that thread closed unbeknowst to me.... so i repeat My mother and I have/had a family sharing pla

Questions

162

8

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.