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Why is one of the outgoing Ethernet Ports lighting up as Amber instead of Green on the AT&T U-verse Gateway/Modem 5268AC?

I'm trying to connect an unmanaged switch, so I can have more hard wired ports. It is when I connect the unmanaged switch that I get the Amber Light.  I get the amber light even when I have nothing plugged into the unmanaged switch other than the cable from the Gateway/Modem.  Thank you!

Questions

 • AT&T Fiber Equipment

341

7

0

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How can I stop robocalls to my parents phone?

My elderly parents do not have and cannot afford caller id. They are getting >25 calls from “Amazon “ customer service. They don’t have internet or Amazon. How can we stop this?

Questions

 • AT&T Phone Features

411

8

0

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Problems with connection

Is there service down in Petal, MS

Questions

 • AT&T Fiber Account

61

3

0

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Deleted calls

How can I get the original call and text log from last billing cycle, I think my son had deleted text and calls from the AT&T app. Is there a way to retrieve the deleted calls and text logs?

Questions

 • Wireless Account

57

1

0

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wifi calling not supported on my plan

I still have the mobile share advantage cell phone plan from ATT. They recently discontinued my microcell and my wifi calling doesnt work. I was told it is because it is not supported on my cell phone plan. Can anyone tell me if they have heard of this issue and if it is true? Thanks.

Questions

 • Network Coverage

105

4

0

Accepted Solution

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Phone suspended; paid past due; payment not showing & phones still spnd

Hello. So my phones got suspended yesterday due to past due balance. I just paid my past due balance about a hour ago. For one it’s not even reflecting in my balance, the balance is still the same with the same past due amount. Second, my phones are still off. Obviously, considering the payment isn’

Questions

 • Wireless Account

170

4

0

Accepted Solution

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Network locked / Fraudulent device given

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

Questions

 • Apple

97

4

0

Accepted Solution

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Multiple forms of payment

I am trying to order an Apple Watch and iPhone with new service to finish Xmas shopping!! I have two ATT promotion gift cards- is there any way to add both towards payment and then my credit card info for remaining balance? I’m having the hardest time trying to do it. PLEASE HELP!! Thank you so much

Questions

 • Phone & Device Upgrades

90

3

0

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Son traveling over seas

What should I disable or enable so I don't get crazy charges from my son's iPhone 6 while he's overseas?

Questions

 • Data & Messaging Features, Internet Tethering

505

3

0

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Prepaid Account Number

I need my prepaid account number but I've been waiting on the call (611) for the last hour. Any other way?

Questions

 • Account & Usage

411

1

0

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Device Unlock Issues

I am not an at&t customer but I do have an at&t smartphone that I won through a work app called Motorola Insiders. At the time I received the phone, I requested a device unlock and it was approved but everytime I tried to enter I the unlock code it would say it was invalid. I requested the

Questions

 • Tones, Games, Videos, More...

61

5

0

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Official Solution

SIM Card Ejector Tool for LG G6

When I had purchased my AT&T LG G6 from eBay brand new, it did not come with a SIM Card Ejector Tool. I had to use a very, very small safety pin to open the SIM tray. I have a few generic SIM Card Ejector Tools but the pin is too large for the hole on the LG G6. I've seen videos where a circ

Questions

 • Wireless Account

60

1

0

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ASUS AC-5300 with BGW 210-700 Setup as Router

I need assistance walking through the proper way to set up my ASUS AC5300 router with the att gateway modem BGW 210-700. Been reading about cascading routers/ip passthrough but can't quite get one method to go about setting this up. Any help is appreciated.

Questions

 • AT&T Internet Equipment

256

3

0

Accepted Solution

Official Solution

Help get my, & my sisters "AT&T GoPhones" unlocked- we have each had our prepaid accounts with AT&T since our purchases back in 2015 & 2016

I have tried to get help from At&T tech support to have our cell phone service changed to another provider by unlocking our At&T GoPhones (Lumia 640 Microsoft phones). AT&T did a "network upgrade" in Mid-March 3/12/22 & our model phone was dropped from AT&T's new "network". 1st,

Questions

 • Other Phones & Devices

172

13

Accepted Solution

Official Solution

Reply Back

How do I reply back to a User on here, to answer his question.

Questions

 • Samsung

112

2

0

Accepted Solution

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I kept connects 3G rather than 4G

I'm using Lg V50s thinq. Prepaid sim for 15gb, $40 plan. The plan suppose to connect to 4g but my phone keeps connect to 3G. And when I try to add the Apn setting and restart the phone, the message of  "Your attempt to connect to data service was unsuccessful". So when I went to the At&am

Questions

 • Android

108

2

0

Accepted Solution

Official Solution

ActiveArmor blocking selectively on iPhone 13

I have this peculiar problem. I can use 1GBPS Home Internet (and wi-fi) on my iPhone XR cell (Primary). However, another cell iPhone 13 (Secondary) can’t use wi-fi to browse the You Tube or other Voice calling apps. It seems that ActiveArmor is blocking the traffic. The moment we switch to LTE conne

Questions

 • AT&T Fiber Equipment

166

2

0

Accepted Solution

Official Solution

Transfer of Billing Responsibility

So I am moving off my my dad’s plan because he is switching carriers, but I want to keep my phone/line with AT&T. He went through the process on the app transferring it to me, which I received the email and followed the link to accept the transfer. I am a secondary account owner on my dad’s acco

Questions

 • Wireless Billing

957

1

0

Accepted Solution

Official Solution

Damaged pole falling

There is a dilapidated wooden pole on the outside of my fence that is leaning and about to fall on my fence and the back of my house. The power company and cable company have confirmed that it an AT&T pole. How do I contact someone at AT&T about this pole before it falls and damages my fence

Questions

 • AT&T Phone Equipment

74

2

0

Accepted Solution

Official Solution

Kindle Paperwhite will not recognize AT&T password

My sister just got a kindle paperwhite 10th generation 32 gb. Trying to set it up. It finds her AT&T wireless network, but when she enters the password it says that it's wrong, even though every other device she has operates using that same password. I've walked her through every settings issue

Questions

 • Other Phones & Devices

36

1

0

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