
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Through the iPhone upgrade program I received my iPhone and transferred service and had many issues which all seem resolved EXCEPT I can not receive verification codes. I can get regular texts and iMessages but even when ATT try’s to send me a message I do not receive it. After more than a half a do
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
My ethernet has been extremely slow on my BGW210 gateway/router. Speeds to the router are consistent at 980/980 mbps. Speeds to my two ethernet attached devices is running around 280/300 mbps. I should be getting twice that. Wifi is actually faster. Also, my tv intermittently shows that the eternet
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have seen several related posts to this but it seems for most people these issues occurred immediately upon installation. For me I had faster/higher performance gaming quality for a year and a half, both on WiFi and with a direct Ethernet connection to the gateway. But over the past few wee
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
Using iPhone and the U-verse app to watch tv. Problem started in November 2022, the screen will no longer rotate when turning phone 90 degrees to go full screen. What can be done to fix this?
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
I keep getting this message from ATT, but I am not logging to the web email multiple times. i use 3 different devices, 3 two computers and a phone. Looks like you’ve tried to sign in unsuccessfully too many times. Recover your ID or reset your password to continue. CARE COD
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
Closed
Hi, I am unable to install the ATT Internet Security suite (aka McAfee Antivirus suite). Following are the details. 1. I have a windows 10 computer, which had a previous version of McAfee (also through ATT internet and expired). I uninstalled it using instructions on the KB article page (unins
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
How do I open a port to access Synology NAS from outside the home?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Tuesday Morning our Internet went out, That same morning we discovered a line/cable coming off of a power line all in our front yard. I’ve been in constant contact with AT&T asking about it and apparently they cannot send a technician to come repair or even look at it because of an outage in my
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
How do I set up voice mail on my Cingular flip iv? It was activated over 60 days ago and the website says the voicemail was removed from the account. How do I get the voicemail added back to the account so I can access it?
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Who is eligible for active armour FREE?
Questions
•
Account Features
Accepted Solution
Official Solution
I’m having issues connecting my at&t fiber internet. I recieved a Gateway and connect the red ont cord into the existing fiber service box in the ethernet port and then powered it on. Everything is green including broadband and it appears on my devices but then after connecting says “no internet
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I've tried sending images and plain text messages from email to two different mobile numbers and get the message each time that the [email scrubbed] and @txt.att.net address not found error message. The messages aren't simply delayed, I'm getting the email message that the messages can't be sent
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Hello, is there someone who knows the step by step or on what to do to remove sim restrictions on my iphone??? It was given to me and it was bought in America but I live here in the Philippines and wanted to use my GLOBE sim card here but i cannot use it because it was no supported
Questions
•
Apple
Accepted Solution
Official Solution
I have an ATT cell phone (Samsung S21 Ultra) and until recently an ATT land line. I had the land line ported to a 2nd cell phone (U318AA from ATT). From that second cell phone, I can call the original phone without issue. However, from the original cell phone, I get a message that says,
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I bought my Samsung Galaxy J3 2018 Model No. SM-J337A in September 2018. I used it for a month with AT&T prepaid network and switched to H2O prepaid for a couple of months. I never used the phone again after that. I now want to use the phone in another country and tried to unlock the phone by
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
I just received a potential spam text from the number 11112021, promoting a Mother's Day deal. I am unsure if this is real, and it provides a link in the message that seems it could be, but I refuse to click on the link in case it's not. The text reads; "Hi, it's AT&T. This Mother's Day, say
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Would like to know how to activate my bring your own phone device SIM card I have a $45 plan
Questions
•
Plans & Features
Accepted Solution
Official Solution
When I log into my acct to view detailed calls usage, t boy shows a few here and there. The ones it does show IS within the timeframe of which your system updates call and text history.
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Internet drops in my back bedroom. More often now. Just wonder what I need to do to keep from dropping in my computer.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Hi, This week I recently switched to AT&T Fiber as my internet provider. I've noticed that there are some things that appear to be slow or failing, which wasn't happening before. For example, I've had my Facebook timeout when trying to make a post that had a small ohio e which neede
Questions
•
AT&T Fiber Equipment