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No fiber internet

I am trying to understand how at&t can have fiber internet all around me. Even as close as 2 streets over but I do not have it. I am also paying the same price for 10m that someone would pay for 300m on fiber.

Questions

48

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Why is AT&T so slow compared to other carriers?

I love AT&T's reliability and data roll-over but why is it so terribly slow in Northern Virginia? Particularly in Loudoun County/Ashburn Farm?  I have opened up a case with AT&T on this issue but it has not been fixed, here is a comparison of speedtests with all 4 carriers in the Unite

Questions

751

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Closed

Google sites (gmail/drive) slow, crashing

Since switching to ATT fiber (1gig), I have had trouble with google based services. One laptop that utilizes google drive, google office apps and that struggles with slow/intermittent internet speeds (as low as 40-60mb/s). I have worked with ATT support several times, we reset the router, connection

Questions

222

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Downloading Update For Fortnite

Will literally take me an hour to download an update that is 300mb. While being wired to the router. My Xbox just downloaded an update at 1gb in less then 5 minutes, but my PC will take hours to do the smallest updates. Does anyone know why?

Questions

134

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Austin TX Cell Service Problems Dec 2020

My service is usually very good here in Austin, excluding new construction at The Domain which seems to have bad service across the board for most providers. This last week service has been extremely spotty. It started Late November and hasn't improved. My calls cut out and I cant even play Spotify

Questions

262

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Internet down multiple times every day all day

Our devices keep disconnecting from our home wifi even though our router never shows that it not connected. All lights are solid green but still our devices will connect for about 15 minutes then disconnect for about 5-10minutes for no reason.

Questions

236

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AT&T using deceptive marketing tactics to lure customer into commitments they DONT keep

I really just dont understand it. I mean i work so much i rarely use my internet until around what i have come to understand as peak hours. Now for awhile i thought to myself "Brandon, you ONLY have the elite service" you know 6mbps and it during the peak time so maybe thats why i am having issues w

Questions

445

5

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Google Pixel malfunction only on att 1 gig fiber

When I use apps from Google like Google drive on WiFi they simply do not work. They continuously load, I cannot upload to Google drive, I cannot use my work email.

Questions

30

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ATT Netgear 770S

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

Questions

82

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Fiber Buildout Request near AT&T lines

Hello, I currently live outside of Deerfield WI, 53531, on the road of Saddle Ridge Road. I recently noticed your workers were laying down fiber-optic lines on Highway-BB a mile or two away from where I live. On my street there are 14 houses, and between my road and the area where you guys are layin

Questions

97

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Your box caught my tenants fence on fire

Your box caught a fence that lines up with 4 properties on fire. ATT sent out a tech and stated that this is not on ATT because there was no explanation. This sounds so ridiculous clearly from the fire report and the picture this was a fire that happened internally inside your split box. Tech stated

Questions

87

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Paying for 18Mbps and only getting 10.7Mbps

I called AT&T support today and found out that technically, I should expect only 60%-100% of 18Mbps. What? So what if I only paid 60% of the U-verse bill? AT&T would be OK with that? Because I live just over 6,700 feet from the DSLAM device there is some degradation expected using coppe

Questions

569

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AT&T U-verse wireless and ethernet suddenly extremely slow download and upload

Just this morning, the internet at our house has slowed to a crawl. Speed Tests show as low as 0.2 Mbps, and a software download has stopped several times. What's going on?

Questions

347

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Invoice Questions

What is the AT&T Next-Up(SM)-phone upgrade feature ($5.00) of this number's monthly charges? Do we have to pay for this? Also, The speed of the phone is too slow and doesn't work well when using 5G. It works fine on WiFi. So, How can I use this properly? I hope to hear back. Thank you.

Questions

40

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Fixed Wireless Internet spotty, awful during day and fine at night.

The best way for me to explain is, i play a lot of video games, and normally experience 60 ping with no packet loss.. no lagging at all. About a week ago during the day, specifically between 10am-10pm, the wifi is HORRIBLE. Im talking 200-300 ping with 20%-30% packet loss, but when its past 10pm im

Questions

188

3

Internet issues that have gotten progressively worse

I live in a rural area with a population of 1600 people, so I get why AT&T doesn't really care about upgrading the infrastructure around here, but our service has gotten progressively worse over the years to where it's basically unusable. I'm at the point where I'm actually willing to shell out the

Questions

255

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Att not honoring 1000 trade in any condition any phone for galaxy 23 ultra

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

Questions

133

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HELP. IP Camera NVR Remote View Slowly Loading After AT&T Fiber Install

Hello All, I am having very similar issues to this thread: https://forums.att.com/conversations/att-internet-equipment/accessing-remote-ip-cameras/5defdb38bad5f2f6069c691e Yesterday after AT&T Fiber install (1000), my Zmodo NVR with 8 IP Cameras is now very slow to load, they do work but t

Questions

391

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Anything I can do to get faster speeds with my 1gbps fiber?

Disclaimer, I'm writing here because there were no posts from 2020 in my search. So, as stated above, I am looking for some method to enhance my wifi/ethernet speed on my fiber 1gbps plan. As of now, I am seeing download speeds of ~300-350 Mbps with ethernet and VERY slow speeds over wifi maxing out

Questions

133

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Incredibly Slow

In the past few weeks, our Internet has been incredibly slow. I thought it was due to the location of our router, so I moved it to the center of the house. Signal from the router is now strong on all devices (laptops, Nintendo Switch, iPhones, and an iPad). However, Internet is still so slow as to o

Questions

47

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