
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
I replaced my old flip phone with a new-to-me one, but need to replace the SIM card because the new one takes a nano sim card. I can't figure out any way to order one one here. There are no stores near me, and the stores would probalbly be closed anyway. I've been without phone service for a week no
Questions
•
Phones, Tablets & Devices
Hello, we produce a tablet computer that has an optional Sierra Wireless cell modem. Can you provide me with ordering info for SIM cards that we can install and be activated by the end user?Thank you,Tim
Questions
•
Phones, Tablets & Devices
Is the SIM card different for prepaid and contract services?
Questions
•
Plans & Features
Hello,I want to order a Nano Sim Card for my new phone (iPhone SE) as I currently have a AT&T Multi-Lane Plan on a Micro Sim Card. I want to transfer my and my wife's number to the new Nano cards. How do I order Nano Sim Cards and get our numbers on them now the physical shops are closed?Thank you
Questions
•
Plans & Features
I ordered a sim card on 8/16 to transfer my phone number from verizon back to you. Does it normally take this long? I'm beginning to have second thoughts about leaving my current carrier now, please advise on when i can expect to receive my sim card.
Questions
•
Plans & Features
I will be traveling internationally for several years starting in 2021. I plan to keep my phone number by continuing to pay for AT&T using an eSIM card on my iPhone XS, and then buying local SIM cards in whatever country I am in. Currently I have AT&T Prepaid as a physical nano SIM, but I want to kn
Questions
•
Plans & Features
How do I go about getting a new Sim Card for a new phone, and getting a new prepaid phone plan?
Questions
•
Plans & Features
I currently have an older phone with a regular sized SIM card on a GoPhone account. I just ordered a new phone that came with a microSIM card. How can I transfer the phone number to the new phone? Can I just call AT&T and have them update the SIM card associated with this number? Do I need to look i
Questions
•
More AT&T PREPAID Discussions
I was switching my sim into a friends device to see if his device was looked, and my sim is looked now! How can I reactivate it !I need it for this weekend! Could you help me?
Questions
•
More AT&T PREPAID Discussions
I was switching my sim into a friends device to see if his device was looked, and now returning my sim to my device, it says "No service". What do I have to do to recover my service?
Questions
•
More AT&T PREPAID Discussions
When I enter the wireless number written on my order to sign in the prepaid account. It said "The wireless number you entered is not associated with a valid AT&T PREPAID subscriber. Please check the number and try again." But I am pretty sure that it is the right number. What am I supposed to do now
Questions
•
Account & Usage
Purchased prepaid card via ATT website. Port was confirmed but not completed. That was four days ago and still no service. Can't actually speak to anyone because the system does not recognize number. Current carrier is saying they have done everything needed. There only suggestion was to have ATT ca
Questions
•
Account & Usage
I am in Italy for the next 6 weeks. I am eligible for an upgrade with my current iPhone XS Max. But I am interested in the Samsung Note20. Would I be able to purchase a new phone here in Italy and just move my sim card over to it?
Questions
•
Phone & Device Upgrades
I recently ran over my phone with the mower and destroyed the phone and sim card. I got a new phone, same phone I had, Nokia G20, do I have to go buy a new sim card or can I do the eSim?
Questions
•
Phones, Tablets & Devices
I'm trying to Activate a new SIM into my phone
Questions
•
More AT&T PREPAID Discussions
Cannot make or receive calls on my sons galaxy A50 for several months now. Can send and receive text but he just informed me that he hasn't been able to call or receive calls ever since we switched him over to att prepaid. Approximately 2 months ago. I just thought he was sending me to voicemail eve
Questions
•
More AT&T PREPAID Discussions
My prepaid monthly plans, even though they’re eight dollars more than that needs to be in my account and has been since way before midnight tonight
Questions
•
More AT&T PREPAID Discussions
I called you guys for this problem but i had no solution, basically i need to get my online password that i was never provided, only a 4-digit passcode was given to me, but i need to activate my old phone number into a new device with a sim that i just bought, please help. My number is 5613730299, I
Questions
•
Account & Usage
I try to enter the new SIM number but i get this error - Error-We seem to be experiencing system issues. Please try again later.I have tired for several days now and it is not working. I cannot get through over the phone. This is a replacement sim
Questions
•
Account & Usage
Hi, I am currently on a prepaid/daily plan and about to go overseas for about 6 months. Can I somehow keep and use the current number it when I return? I will not use the number(sim) nor be on a roaming service when in overseas. Thank you.
Questions
•
More AT&T PREPAID Discussions