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Prepaid account cancelled; phone number lost; balance all gone; refund request refused, unacceptable!

My AT&T Prepaid account was cancelled on May 31st 2022 without any earlier notification. The expiration date is April 2023, just refilled $100 for the extension. The phone number was also lost by AT&T. All my balance ($721.84) are lost. Call the costumer services and stopped by the corporate

Questions

 • More AT&T PREPAID Discussions

374

24

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Official Solution

It's urgent you upgrade to a new phone - Prepaid Account

Hi, I own a Nokia 6.1 Plus unlocked phone, and I'm currently on the prepaid plan. Since 1st March, my phone is not connected to the network. And when I signed into my ATT prepaid account, I saw the alert below: It's urgent you upgrade to a new phone, your current phone may not work any day now a

Questions

 • Phones, Tablets & Devices

1.6K

13

0

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Official Solution

Sent really bad free phone in mail, AT&T turned off Galaxy S9.

Back in like 2016 I got a Note 8 through AT&T but it broke recently and I got a refurbished S9 that wasn't through them a few months ago because moneys tight and just changed out the sim card. I just got sent an AT&T Fusion Z in the mail which seems like a pretty crap phone after doing some

Questions

 • Samsung

855

7

0

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Official Solution

Do I pay sales tax on an exchange?

I just upgraded my phone and paid the $71 sales tax fee. But, under their exchange policy I will be exchanging it for a different phone within my 14 day period (I want the bigger one). IPhone 13 Pro to iPhone 13 Pro Max. From what I understand I should only pay the difference in sales tax and not an

Questions

 • Wireless Billing

808

4

0

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I agreed to a trade-in phone credit & have changed my mind. Can I cancel?

I agreed to trading in the old phones on my account for new ones. The agreement was I would get $1000 toward the new phones making 2 of them essentially free and the 3rd a minimal price. However instead of a straight trade in AT&T is charging me for the phones monthly & “offsetting” the char

Questions

 • Wireless Billing

710

9

0

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Official Solution

Is iPhone SE 2nd gen supported after 3G shutdown?

The list for Apple simply says "iPhone 6 or above." Where does the SE 2nd gen. fall in the list? It has VoLTE (HDVoice).

Questions

 • Apple

1.4K

6

0

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Broken or Cracked Screen – Get It Fixed!

Broken or Cracked Screen – Get It Fixed! We have all been there, the dread after you have dropped your phone, “I hope the screen is not cracked!” If this is you and your screen was cracked, we have you covered! You may be able to get your cracked screen repaired instead of replacing your phone

Questions

 • Device Features

50.9K

5

0

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Official Solution

What is the Status of My Phone Order from AT&T - A Solution from the Community

Learn about the status of your device shipment and when it is coming You are probably not in a room looking around for your phone but I am sure you are in spirit. The fastest way to check on your device is to sign into the order status page and check. If your phone shows in transit, that is gr

Questions

 • Apple

97.1K

19

0

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The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer s

Questions

 • Phone & Device Upgrades

10.2K

38

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S22 Ultra Text App Missing Unread "View" Button

My previous phone (Note9) and my daughters S22 both have the same features for the text message app. One of my favorite features is when we receive new text messages, they show as unread on the header with a "View" button to see just the unread messages. However, I just received my S22 Ultra and it

Questions

 • Samsung

1.7K

2

0

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Closed

When is Faster AT&T Speed Going to be Available? - Info from the AT&T Community

Learn why faster AT&T speeds may not be available First thing first, AT&T is working on expanding internet service as fast as possible. Unfortunately, a lot of planning, equipment, manpower, and time factor in. When are faster speeds coming? We do not have a date. What we can do is explain w

Questions

 • AT&T Fiber Ordering

138.8K

141

0

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Official Solution

Military Unlock not processing

When a servicemember deploys is it Att&t's policy to unlock the device? If so, and deployment orders are requested what should servicemembers submit? I've been in the military 10 years, 4 deployments and not once have I been issued deployment orders...they are not a thing. The only orders we rec

Questions

 • The Military Discount

142

4

0

Accepted Solution

S21 Ultra Not Getting Updates

I was recently notified by my IT department my phone was not in compliance for Android updates. It had been on a February 2021 security patch and Android 11.  I checked on the AT&T web site and they list Android 12 as having been released for the S21 Ultra earlier this year, along with sev

Questions

 • Samsung

23

2

0

Accepted Solution

Outside salesman promised a price of total bill if I switched providers, bill is $95 higher than promised price, and without insurance.

In March of this year, I was approached at a Kroger by two young AT&T outside salesmen, (Emmanuel was the one that logged my sale). He asked about my current service provider and if I would consider switching.  I told him what I had with T-mobile, how many lines, and what phones we had.&nb

Questions

 • Wireless Account

48

4

0

Accepted Solution

Turn off the voicemail feature

How do you turn off the voice mail feature? We are a business and need line 1 to forward to line 2 when line 1 is in use, however, we can not forward the phone to line 2 when the voicemail is active

Questions

 • Landline Phone Features

23

1

0

Accepted Solution

Looking for new iPhones

Hi All, I am looking to move to ATT and upgrading new iphones for my family. Heard that iPhone 14 is due to release next month.  Is it a good idea to wait for the new iPhone 14?  Will there be any offers from ATT that would justify my wait?   Wanted to know your thoughts.

Questions

 • Apple

59

10

0

Accepted Solution

Using the BGW320-505 Modem/Router with VOIP phones

Considering bundling our AT&T fiber Internet with VOIP. The BGW320-505 has a phone jack in the back along with the other fiber, CAT5 connectors and power jack. Is this phone jack used when upgrading to VOIP through this modem/router if we add the VOIP service? Also, can we use existing telephone

Questions

 • AT&T Fiber Equipment

33

1

0

Accepted Solution

Can I still put two numbers on the new phone from the postpay phone update program

Last year I changed one of my phone numbers to ATT postpay program. ATT set the number as an eSIM on my apple. The physical SIM in my apple is another number with a different carrier. So now, my apple has two numbers (two different carriers) on one device. My new Sumsong device is purchased under

Questions

 • Other Phones & Devices

33

2

0

Accepted Solution

AUTO WARRANTY CALLS

Why am I having to block at least 3 to 6 calls a day about an auto warranty. AT&T it's time you stop these harassing calls from coming through. 205-647-7949 205-647-2810 205-647-1609 205-647-7393 205-647-7269 205-647-7949 205-255-1031 205-587-3097 631-776-4280 205-589-7209 205-273-

Questions

 • Other Phones & Devices

49

4

0

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Device Unlock Galaxy A32

necesito ayuda de para desbloquear un dispositivo Samsung Galaxy A32 5G, hace un mes aproximadamente un familiar compro un equipo AT&T prepaid, y lo envió a otro pais completamente nuevo sin abrir, el problema viene a raiz de que no se puede desbloquear por que la tarjeta SIM no se puede

Questions

 • Samsung

357

2

0

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