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My entire service is down

Nothing works at my home after they buried the line outside my home. My kids are unable to do their school work due to no connection or service. I have tried everything. I cannot get anyone on the phone except "promotions" who hung up one me

Questions

 • AT&T Internet Equipment

44

1

0

public ip

Im trying to find my public ip address and i cant seem to find it no matter what i do. please help!

Questions

 • AT&T Fiber Account

116

1

0

5268AC Router - Not Getting Correct Speed

After unplugging the router and plugging it back, I am getting 20mbps instead of 50mbps that I should receive. When I checked the Advanced Device Configuration site, I saw under "Gateway Status" that there is "Battery is not present". Is this something that could affect the slow download speed that

Questions

 • AT&T Internet Equipment

89

3

0

Requesting Fiber

Requesting Fiber for the area / neighborhood; Address : (Edited to remove personal information) Suwanee, GA - 30024 Neighborhood : Crofton

Questions

 • AT&T Fiber Installation

146

2

0

Can't connect to ATT cellular network with AMIT MDG200 Embedded 4G Modem

I'm using an AMIT MDG200 embedded cellular modem for use in an edge device. I have an activated ATT 5G SIM card installed in the modem, but I'm unable to connect to the ATT cellular network. I've tried setting the APN to NXTGENPHONE, as well as having it assign automatically, but it fails to find th

Questions

 • Other Phones & Devices

21

1

0

BGW210-700: Computer needs a 192.168.0.xxx address to access a Netgear switch from the 192.168.1.0/24 home net.

My Netgear switch will not allow access from any device not on its home network and company's default of 192.168.0.239 is not on my 192.168.1.0/24 network. How do I assign a 192.162.0.xxx address to my computer so I can access the admin panel of the switch.  I have already temp-bricked one rou

Questions

 • AT&T Internet Equipment

146

14

0

Rural area - Wireless network dependent for internet (work and play)

I'll start off by saying that other than satellite, I live in an area where no other internet options are available. However, several years ago I lucked out and added a ZTE Wireless Internet WiFi Modem to our unlimited plan (MF270) and was hopeful that this device would provide the internet service

Questions

 • Other Phones & Devices

79

7

0

Smart Home Manager Will Not Connect To Gateway (Uverse)

Issue:I can not get Smart Home Manager (either mobile app or web version) to connect to my AT&T/Uverse Gateway. After attempting to login it says it can't connect to Gateway, and tells me to reset the gateway.-I have reset the gateway several times.-Internet is up, and all devices connect.-TV is wor

Questions

 • AT&T Internet Equipment

150

1

0

SHM Profile created, applied but uneditable. Computers stuck!

I created a profile to shut down internet access on certain computers, but no longer need to do this. w-e-ell! It appears that does not matter! Active armor will supposedly start in a few minutes buuuuuut, never does and so never becomes editable. So I'm stuck with a profile I cannot edit and 2 com

Questions

 • AT&T Internet Features

13

1

0

Need help figuring out why I am having connection issues (~10 second lag spikes every couple minutes)

I am currently experiencing consistent lag spikes every couple minutes that last anywhere from 1-10 seconds, which is considerably frustrating, naturally. (My internet connection is directly wired to the router so this almost certainly isn't a wifi issue.)  Aside from when the lag spikes hit,

Questions

 • AT&T Internet Equipment

112

7

0

Network Coverage (or lack thereof) - Norman, OK

Over the past week, I seem to be losing more and more bars of cell phone coverage in NE Norman, OK.  It was especially noticeable yesterday, when it dropped to 2 bars.  While it was aggravating, I was still able to open facebook posts, read comments, and semi-watch YouTube videos.  However, today it

Questions

 • Network Coverage

217

6

0

0

VPN Connection

First, I am not trying to activate the VPN within AT&T's equipment. I just need AT&T to allow a device on the inside of my home network to create a VPN connection to a corporate network via the internet.  All of the specifics of the connection will be handled by the Cisco/Meraki cloud,

Questions

 • AT&T Internet Equipment

180

0

I have at&t internet but can not use smart home manager

I have at&t internet and am trying to use smart home manager to limit access to some of the devices in my house. I have called at&t support multiple times and when I am trying to sign in to the smart home manager, it is trying to tell me that I don't have at&t internet? I'm literally usi

Questions

 • AT&T Internet Features

45

1

0

Neighborhood Watch Camera - Flock - Pole help?

We have a Neighborhood Watch Camera currently in my yard with an OK picture, but I was told by Flock, the people who installed it, that it would work much better on the BellSouth Pole at the entrance ot the street. How do i get persmission for that? Its at the corner of Forestdale andHigh Point in S

Questions

 • AT&T Phone Equipment

54

1

0

Wireless Broadband AWB 100mbps Upload Speed Limitations

Repost from the Internet forum advised to post to Wireless forum instead:I have the Broadband Wireless AWB 100Mbps LTE with BFT Plan. I fully understand it's *up to* stated speeds of 100mbps.  AT&T tells me this is a symmetrical line, that the download AND upload is potentially 100mbps.&nb

Questions

 • Account Features

86

0

0

Best Wi-Fi Gateway with 40+ devices connected

Currently have the Motorola BGW210 but wanted to know if there is a better one for handling 40+ devices connected to it. Also is there a recommended wifi extender that will work seamless when moving about the house?

Questions

 • AT&T Internet Equipment

52

1

0

3g coverage change?

My husband and I have been ATT customers for 15 years. Our phones have ALWAYS worked inside our home, which is why we carry ATT for cell service, since many others for some reason cannot get a signal INSIDE our home. On Dec 30, 2019 our devices worked fine. On the morning of Dec 31, 2019, suddenly

Questions

 • Network Coverage

157

1

0

New Sim Needed for 5G?

Hello, Moved to AT&T in November of 2019, have a new iPhone 12pro and moved my current sim to the new phone. Will I need to go get a new sim to fully access 5G of my new phone?  Thanks

Questions

 • Apple

71

1

0

Still having issues after yesterday's major outage in Florida.

So yesterday AT&T's entire system was down in most of Florida. My Internet (FTTN) and U-verse Tv services finally came back a few hours later, but I'm still having connectivity issues.  I've restarted the entire system multiple times.  The problem is most noticeable on TV where you wi

Questions

 • AT&T Internet Installation

24

0

0

Iphone Unlock

I purchased an Iphone that's from AT&T, I have the box and everything for this phone. I am trying to unlock it to use it with my carrier outside of USA (it is compatible with my carrier) but when i try to make the request through the portal it says a request has already been made but neither

Questions

 • Apple

69

2

0

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