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Moved overseas, upgraded Prepaid account to Unlimited International, "Phones not registered on a network, only emergency calls"

I just moved to New Zealand, I didnt think i would need my Prepaid Phone so i didnt bother to upgrade to an International plan before leaving the States. That is not the case, just about every account i need access to is requested a PIN be sent to my cell# (702 area number) to verify it is me. It ha

Questions

62

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Phone unlocking

I have bought an factory sealed samsung s10 and the seller says that it network unlock by ATT and will work in all networks. How I can unlock the phone and what more info I must send

Questions

91

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Galaxy A31 support?

For some reason my original post was deleted so I'm recreating it in fewer words. Is the unlocked international version of the Samsung Galaxy A31 supported on the AT&T network? I can't seem to find the US/North American version, else I'd buy it. Edit: I'm marking AT&T's response as the a

Questions

1.6K

7

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OnePlus 7TPro service issues

My 7TPro McLaren just stopped being able to make and receive calls as of yesterday. Anyone know how to fix it? Support keeps transferring me around, and I never get a straight answer.

Questions

1.6K

14

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Annual Unlimited Prepaid Deprioritization?

The 12 month annual prepaid plan that is now advertised provides 16 GB of high speed data before is is slowed down to 1.5 Mbps speeds. During periods of network congestion, are the first 16 GB deprioritized?

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578

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Trying to figure out best way to use Deco AXE5400 with BGW320-500.

Help please: What would be the best configuration, in the following situation: 2 G Fiber optic into room top back of home, into BGW320-500.  1 Deco unit connected.  Work at home station requiring hard-wiring in room below.   3500 square ft.  3 unit Deco AXE5400 Mesh.&nbs

Questions

1.1K

6

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AT&T Forum Help: No Signal & No Service – Restore Service On Your Android

Resolve Text Messaging, Call, and Picture Messaging Issues   Restarting your device can resolve issues like: Texts not sending Not getting pictures No signal or no service - search for network LTE connection issues (Internet) Dropped Calls iPhone messages not going to Android  To resta

Questions

193.1K

16

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Activating a replacement gateway - surprise at the end

After numerous short-term outages and several custormer service reps, tech on the phone recommended that I replace my BGW320-500 gateway. New gateway arrived next AM. Circumstances led to a one-week delay before swapping out the gateways. New gateway arrived with detailed instructions for returning

Questions

605

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Broadband failing to connect with ip passthrough

So I've spent the last 9ish hours trying to get my new router to work(TP-Link Archer AX32) to no avail. The gateway is connected to the ONT box and works fine on its own. It'll work for about 5-20 minutes after power cycling the gateway, after which the gateway's broadband light will just blink red.

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702

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Recently upgraded my internet to fiber and now cannot connect to PS4

To be clear, I have tried EVERYTHING. I used your troubleshooting guide, I restarted the router, I manually connected and input my settings. I don’t have a LAN and have to connect with wifi. I had a similar problem when I first got AT&T but I did eventually get it to work. Not this time. The int

Questions

539

2

0

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Fixed Wireless High Packet Loss

We've had AT&T's Fixed Wireless internet service for about 7 months now and haven't had any issues up until this week. But our internet packet loss has been stuck between 40-55% for about 4 days now. Speed tests show our download speed to be ~60 Mbps and upload ~10 Mbps, but the packet loss makes th

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27K

164

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Mi phone is 4G and support HD Voice. Why it will no longer work with AT&T after 3G network shutdown?

Hi everyone! I currently have a Xiaomi Mi 8 SE. Is a 4G device, and does support HD Voice and VoLTE. However, it is not on the list of phones which will still work on ATT network after 3G shutdown in February 2022 (no Xiaomi phone is listed there) https://www.att.com/idpassets/images/support/wire

Questions

5.2K

39

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ACTIVATION LOCK

If my friend gave me an iPhone as a gift and he forgot his Apple ID password and we tried using recovery mode but then phone is in activation lock. How do I get a receipt of proof of purchase so apple can UN ACTIVATION LOCK MY DEVICE. If I give you the serial number and IMEI number can you please he

Questions

493

4

0

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My Phone Will not make calls, but will text.

On 3/1/22 i could not make or receive calls, but texting was working. I took phone to local AT&T store and they checked my phone and said they were having a network issue and it will clear up. One day since then I was able to get voice messages, but that is the only day I could make a call. I th

Questions

6.4K

7

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Can I use my own router instead of the ATT modem/uverse Gateway?

I have an old and outdated AT&T Cisco gateway modem. There are approximately 50 devices that use it to connect to the internet.   Just about every time I add a new device, phone, computer, tablet, external router, etc., individual devices stop working on the internet.   It s

Questions

2.1K

10

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Unable to sign in using MyAT&T app Care code: 600

For the last few days, whenever I attempt to use the MyAT&T app I am unable to login. I open the app, select sign in, select my user id, it buffers for quite a while, then I receive a pop-up message saying, “Hmm, looks like there’s an issue with either the network connection or the server. Try s

Questions

4.7K

3

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BGW-320 No Port Forwarding

Hey all, Port forwarding does not seem to work at all with my BGW-320. My current setup is the BGW-320 hooked up to my dekstop PC via an ethernet cable at the moment. There are no other devices connect to my 'network.' Here are the steps I followed - Factory reset and restart - Navigated to Firewa

Questions

443

13

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How to delete network from list on LG-K371

I would like to delete one of the networks that appear on my LG-K371, running K37111n, Android version 6.0. When I go to an office I often use and attempt to connect my phone to the desired network, my phone always first goes to another network on the available list. That network (“corp”) does not w

Questions

192

1

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Fixed IP Addresses

When by BGW210 receives it's address from the AT&T router, is this a fixed IP address?  I had uverse in the past and at that time (8 years ago) a fixed IP was an "add-on" charge (as much of a ripoff that was). I am wanting to open some ports for external access but obviously knowing my

Questions

326

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Deleted email account??

About 6-7 mom ago my ex-husband (unbeknownst to me) canceled what was once our shared internet account when he moved in with his affair partner. For personal safety and privacy issues, I had mostly switched my personal emails to an email address unknown to him. I had some very important information

Questions

217

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